G2 reviewers report that Absorb LMS excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Mineral. Users appreciate its clean and intuitive navigation, which makes it easy for both admins and learners to use effectively.
Users say that Absorb LMS offers a robust support system, with many highlighting the helpfulness of customer service representatives. One user noted that their CSM was instrumental in guiding them through challenges, showcasing the platform's commitment to customer support.
Reviewers mention that while Mineral has a strong training section, it lacks the same level of comprehensive support during setup. Users expressed a desire for more hands-on assistance when configuring features like handbooks, indicating a potential area for improvement.
According to verified reviews, Absorb LMS is praised for its ease of use, with users reporting that they can quickly find information through help articles or by experimenting with the system. This contrasts with some feedback for Mineral, where users found the interface less intuitive.
G2 reviewers highlight that while both platforms serve the mid-market well, Absorb LMS has a broader range of features that cater to diverse learning needs. Users noted that it allows for extensive customization in course delivery, which is a significant advantage for organizations with specific training requirements.
Users report that Mineral's content library is extensive and well-organized, making it easy to find relevant training materials. However, some users feel that Absorb LMS offers more flexibility in content management, allowing for tailored learning experiences that better fit their organizational goals.
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