Compare 8x8 Work and Intermedia Contact Center 
At a Glance
Market Segments
Small-Business (58.7% of reviews)
Mid-Market (42.1% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Seats Per Month
8x8 Work
Star Rating
(820)4.2 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkIntermedia Contact Center
Star Rating
(25)4.3 out of 5
Market Segments
Mid-Market (42.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us 1 Seats Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intermedia Contact Center excels in Quality of Support with a score of 9.1, while 8x8 Work has a lower score of 8.0, indicating that users find Intermedia's support more responsive and helpful.
- Reviewers mention that Intermedia Contact Center offers superior Call Management and Communication Management features, both scoring 9.5, which users appreciate for their reliability and effectiveness in handling calls compared to 8x8 Work's scores of 8.3 in these areas.
- G2 users highlight that Intermedia's Scalability is rated at 9.7, making it a better choice for mid-market businesses looking to grow, while 8x8 Work's scalability is less impressive, reflecting its focus on small businesses.
- Users on G2 report that 8x8 Work shines in Mobile Accessibility with a score of 8.8, making it a preferred option for teams that require robust mobile solutions, whereas Intermedia Contact Center's mobile features are not as highly rated.
- Reviewers say that Intermedia Contact Center's Session Routing and Session Queuing features both score 9.1, which users find essential for efficient call handling, while 8x8 Work's scores of 8.3 and 8.2 respectively indicate room for improvement.
- Users report that 8x8 Work provides a more user-friendly experience with an Ease of Use score of 8.5, compared to Intermedia's 8.8, suggesting that while both are user-friendly, 8x8 Work may be slightly easier for new users to navigate.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableIntermedia Contact Center
Contact Center Pro
Contact Us
1 Seats Per Month
A flexible solution providing advanced contact center capabilities to increase customer satisfaction at scale. Full-featured, omni-channel capable contact center platform. Unlock better productivity and amazing customer experiences by accessing Contact Center voice handling within Intermedia Unite.
Sold with or without Intermedia Unite.
- Inbound Voice Queues
- Supervisor functions including monitor, barge, and whisper
- Real-Time & Graphical Reports
Free Trial
8x8 Work
No trial information availableIntermedia Contact Center
No trial information availableRatings
Meets Requirements
8.7
616
8.5
18
Ease of Use
8.6
621
8.8
18
Ease of Setup
8.2
378
8.1
18
Ease of Admin
8.4
337
8.6
18
Quality of Support
8.1
583
9.1
18
Has the product been a good partner in doing business?
8.5
367
8.9
18
Product Direction (% positive)
7.9
591
8.7
18
Features by Category
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.1
13
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
8.8
12
|
Verified
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.1
12
|
Verified
Not enough data
9.2
13
|
Verified
Not enough data
9.2
13
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
8.6
116
Not enough data
8.7
81
Not enough data
8.2
76
Not enough data
8.8
85
Not enough data
8.7
78
Not enough data
Meeting Coordination
8.2
115
Not enough data
8.9
118
Not enough data
8.5
113
Not enough data
8.4
87
Not enough data
Software Type
8.9
123
Not enough data
8.7
86
Not enough data
8.8
94
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
9.2
30
Not enough data
9.3
28
Not enough data
9.3
28
Not enough data
8.1
28
Not enough data
9.0
30
Not enough data
9.2
29
Not enough data
Advanced Features - Cloud PBX
8.9
28
Not enough data
8.5
27
Not enough data
8.7
29
Not enough data
9.2
29
Not enough data
Platform Basics - VoIP Providers
8.1
41
Not enough data
8.5
44
Not enough data
7.2
41
Not enough data
7.4
39
Not enough data
6.9
36
Not enough data
7.0
35
Not enough data
Basic Communication
9.0
364
|
Verified
Not enough data
7.6
191
|
Verified
Not enough data
8.0
240
|
Verified
Not enough data
7.5
190
|
Verified
Not enough data
8.3
264
|
Verified
Not enough data
9.0
311
|
Verified
Not enough data
Agentic AI - VoIP Providers
7.2
22
Not enough data
7.1
22
Not enough data
7.1
22
Not enough data
7.0
21
Not enough data
Access
7.9
218
Not enough data
7.7
135
|
Verified
Not enough data
8.4
259
|
Verified
Not enough data
Advanced Features
8.2
287
|
Verified
Not enough data
8.4
278
|
Verified
Not enough data
9.1
310
|
Verified
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.3
42
|
Verified
Not enough data
8.6
48
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
Features
8.7
51
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
37
|
Verified
Not enough data
8.5
49
|
Verified
Not enough data
8.1
44
|
Verified
Not enough data
7.7
34
Not enough data
Categories
Categories
Shared Categories
8x8 Work and Intermedia Contact Center share no categories
Unique Categories
8x8 Work is categorized as UCaaS Platforms, VoIP Providers, Video Conferencing, and Cloud PBX Platforms
Intermedia Contact Center is categorized as Contact Center and Contact Center Workforce
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intermedia Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.1%
Financial Services
6.7%
Computer Software
6.0%
Insurance
4.1%
Hospital & Health Care
3.6%
Other
70.5%
Hospital & Health Care
15.8%
Telecommunications
10.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Utilities
5.3%
Other
47.4%
Alternatives
Discussions
Is 8x8 video conferencing secure?
3 Comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 Comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do I simply use and implement
1 Comment
NS
anywhere you need to go with the 8x8. Work for mobile. The app once you download the app and log in using your username. And password the app opens in the...Read more
Intermedia Contact Center has no discussions with answers
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