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Compare 3CX and Avaya Experience Platform 
Featured Products
At a Glance
Market Segments
Mid-Market (55.5% of reviews)
Enterprise (52.6% of reviews)
Entry-Level Pricing
Free 10 Users
No pricing available
3CX
Star Rating
(522)4.4 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansAvaya Experience Platform
Star Rating
(181)4.1 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 3CX excels in ease of management and configuration, with users appreciating its intuitive interface that centralizes all features, making communication streamlined for teams. In contrast, while Avaya Experience Platform is noted for its flexibility and robust features, some users find it less straightforward to navigate.
- Users say that 3CX offers a user-friendly experience with distinct versions for both desktop and mobile, which enhances accessibility. Avaya Experience Platform, while praised for its easy-to-use platform, has received feedback indicating that it may not be as seamless in everyday use compared to 3CX.
- Reviewers mention that 3CX's setup process is notably quick and efficient, allowing teams to get started without significant delays. On the other hand, Avaya Experience Platform has been described as having a more complex setup, which could pose challenges for some users during initial implementation.
- According to verified reviews, 3CX has a higher overall satisfaction rating, reflecting its strong market presence and user approval. Avaya Experience Platform, while having a solid feature set, has a lower G2 Score, indicating that users may have more mixed feelings about their experience.
- G2 reviewers highlight that both platforms perform well in voice quality, with equal ratings, but 3CX edges ahead in other communication features like web chat and session routing, which are crucial for modern contact centers. Avaya's strengths lie in its persistent data capabilities, but it may not match the overall versatility of 3CX.
- Users appreciate that 3CX has a more favorable perception regarding product direction and ongoing support, with many noting that it feels like a reliable partner in business. In contrast, while Avaya Experience Platform has its strengths, some users feel it could improve in aligning with evolving business needs.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Avaya Experience Platform
No pricing availableFree Trial
3CX
Free Trial is available
Avaya Experience Platform
No trial information availableRatings
Meets Requirements
8.9
349
8.6
132
Ease of Use
9.0
356
8.4
131
Ease of Setup
8.8
237
7.5
34
Ease of Admin
9.0
222
7.8
33
Quality of Support
7.9
317
8.2
118
Has the product been a good partner in doing business?
8.6
211
7.9
32
Product Direction (% positive)
8.5
351
7.1
129
Features by Category
Channels
9.3
127
|
Verified
9.3
15
|
Verified
Feature Not Available
8.9
11
8.6
94
|
Verified
8.1
15
|
Verified
7.3
68
7.7
10
Feature Not Available
8.2
14
|
Verified
Generative AI
6.9
24
Not enough data
Functions
8.9
180
|
Verified
8.6
34
|
Verified
8.9
185
|
Verified
8.9
34
8.9
182
|
Verified
8.9
31
|
Verified
Feature Not Available
8.8
15
|
Verified
8.2
94
8.1
16
9.1
118
8.9
14
|
Verified
8.8
99
8.9
14
|
Verified
8.4
96
|
Verified
9.3
14
|
Verified
Agentic AI - Contact Center
6.4
14
Not enough data
6.8
14
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
Administrative
8.2
150
|
Verified
8.3
27
|
Verified
9.0
179
|
Verified
8.7
27
|
Verified
8.5
184
|
Verified
8.6
31
|
Verified
9.0
115
8.6
12
|
Verified
8.3
104
|
Verified
8.8
13
|
Verified
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
7.7
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
7.3
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
8.7
5
|
Verified
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Basic Communication - Cloud PBX
9.7
24
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.6
23
Not enough data
9.8
23
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
22
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.5
191
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
173
|
Verified
Not enough data
9.5
185
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
8.4
165
|
Verified
Not enough data
Advanced Features
8.5
172
|
Verified
Not enough data
9.0
162
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and Avaya Experience Platform are categorized as Contact Center
Unique Categories
3CX is categorized as UCaaS Platforms, Live Chat, VoIP Providers, Video Conferencing, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Avaya Experience Platform is categorized as Contact Center Workforce, Speech Analytics, and Customer Self-Service
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.6%
Telecommunications
5.1%
Education Management
4.9%
Construction
4.6%
Other
69.7%
Telecommunications
14.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Insurance
9.9%
Hospital & Health Care
4.6%
Other
50.0%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
Avaya Experience Platform has no discussions with answers
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