# 3CX, Avaya Infinity Platform vs Amazon Connect Comparison

| | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 546 | 181 | 86 | 
| **Largest Market Segment** | Mid-Market (54.9% of reviews) | Enterprise (52.6% of reviews) | Mid-Market (48.7% of reviews) | 
| **Entry Level Price** | Free 10 Users | No pricing available | No pricing available | 

---
## Top Pros & Cons

### 3CX

Pros:
- Ease of Use (44 reviews)
- Reliability (31 reviews)

Cons:
- Complex Processes (11 reviews)
- Difficult Configuration (10 reviews)

### Avaya Infinity Platform

Pros:
- Calling Features (2 reviews)
- Analytics (1 reviews)

Cons:
- Complexity (1 reviews)
- Customization Difficulty (1 reviews)

### Amazon Connect

Pros:
- Ease of Use (11 reviews)
- Efficiency (6 reviews)

Cons:
- Complex Features (3 reviews)
- Complexity (3 reviews)

---
## Ratings Comparison
| Rating | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (365 reviews) | 8.6 (132 reviews) | 9.0 (68 reviews) | 
  | **Ease of Use** | 9.0 (373 reviews) | 8.4 (131 reviews) | 9.1 (69 reviews) | 
  | **Ease of Setup** | 8.8 (253 reviews) | 7.5 (34 reviews) | 8.9 (40 reviews) | 
  | **Ease of Admin** | 9.0 (236 reviews) | 7.8 (33 reviews) | 9.2 (17 reviews) | 
  | **Quality of Support** | 7.9 (332 reviews) | 8.2 (118 reviews) | 8.8 (57 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (226 reviews) | 7.9 (32 reviews) | 9.1 (16 reviews) | 
  | **Product Direction (% positive)** | 8.4 (365 reviews) | 7.1 (129 reviews) | 8.1 (60 reviews) | 

---
## Pricing

### 3CX

#### Entry-Level Pricing

Plan: 3CX SMB

Price: Free 10 Users

Description: Free for up to 10 users.

Key Features:
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams

[Browse all 3 editions](https://www.g2.com/products/3cx/pricing)

#### Free Trial

Yes

### Avaya Infinity Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Amazon Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Quality Assurance

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | Not enough data | 

#### Engagement

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | Not enough data | 

#### Performance

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.2/10 | 303 |
| **Avaya Infinity Platform** | 8.6/10 | 46 |
| **Amazon Connect** | 9.1/10 | 64 |

#### Channels

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Voice** | 9.4 (142 reviews) ✓ Verified | 9.3 (15 reviews) ✓ Verified | 9.5 (33 reviews) ✓ Verified | 
| **Social** | Feature Not Available | 8.9 (11 reviews) | 8.5 (19 reviews) | 
| **Web Chat** | 8.6 (94 reviews) ✓ Verified | 8.1 (15 reviews) ✓ Verified | 9.5 (21 reviews) ✓ Verified | 
| **Mobile SMS** | 7.3 (71 reviews) | 7.7 (10 reviews) | Feature Not Available | 
| **Email** | Feature Not Available | 8.2 (14 reviews) ✓ Verified | 8.8 (21 reviews) | 

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **AI Text-to-Speech** | 6.9 (23 reviews) | Not enough data | 8.3 (6 reviews) | 

#### Functions

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Session Routing** | 8.9 (181 reviews) ✓ Verified | 8.6 (34 reviews) ✓ Verified | 9.0 (41 reviews) ✓ Verified | 
| **Session Queuing** | 8.9 (185 reviews) ✓ Verified | 8.9 (34 reviews) | 9.2 (40 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.9 (184 reviews) ✓ Verified | 8.9 (31 reviews) ✓ Verified | 8.8 (36 reviews) ✓ Verified | 
| **Speech Analytics** | Feature Not Available | 8.8 (15 reviews) ✓ Verified | 8.8 (22 reviews) ✓ Verified | 
| **Auto Dialer** | 8.2 (93 reviews) | 8.1 (16 reviews) | 9.1 (23 reviews) | 
| **IVR** | 9.1 (117 reviews) | 8.9 (14 reviews) ✓ Verified | 9.0 (20 reviews) | 
| **Inbound Screen Pop** | 8.8 (98 reviews) | 8.9 (14 reviews) ✓ Verified | 9.6 (20 reviews) ✓ Verified | 
| **Persistent Data** | 8.4 (95 reviews) ✓ Verified | 9.3 (14 reviews) ✓ Verified | 8.9 (20 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.3 (13 reviews) | Not enough data | 9.7 (6 reviews) | 
| **Cross-system Integration** | 7.0 (18 reviews) | Not enough data | 9.3 (12 reviews) | 
| **Natural Language Interaction** | 6.9 (12 reviews) | Not enough data | 8.7 (5 reviews) | 
| **Proactive Assistance** | 6.9 (12 reviews) | Not enough data | 9.3 (5 reviews) | 

#### Administrative

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Session Summary Notes** | 8.3 (149 reviews) ✓ Verified | 8.3 (27 reviews) ✓ Verified | 9.0 (33 reviews) | 
| **Administrator Access** | 9.0 (179 reviews) ✓ Verified | 8.7 (27 reviews) ✓ Verified | 9.3 (29 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.4 (185 reviews) ✓ Verified | 8.6 (31 reviews) ✓ Verified | 8.9 (37 reviews) ✓ Verified | 
| **Session Recording** | 9.0 (114 reviews) | 8.6 (12 reviews) ✓ Verified | 9.4 (23 reviews) | 
| **Agent Scheduling and Assignment** | 8.3 (103 reviews) ✓ Verified | 8.8 (13 reviews) ✓ Verified | 9.4 (16 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.0/10 | 144 |
| **Avaya Infinity Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Collaboration Tools

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Screen Sharing** | 8.8 (68 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Presentations** | 9.1 (37 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Whiteboarding** | 9.0 (33 reviews) | Not enough data | Not enough data | 
| **Live Chat** | 9.2 (38 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Hand Raising** | 8.5 (34 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Scheduling** | 8.4 (71 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Recording** | 9.1 (67 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Participant Permissions** | 9.2 (69 reviews) ✓ Verified | Not enough data | Not enough data | 
| **One-Click Join** | 8.9 (41 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Software Type

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Mobile** | 9.0 (82 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Browser Application** | 9.3 (45 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Desktop Application** | 9.2 (43 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | 7.9/10 | 5 |
| **Amazon Connect** | N/A | N/A |

#### Workforce Management

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Agent Availability** | Not enough data | 7.7 (5 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | Not enough data | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Agent Self-Service** | Not enough data | 9.3 (5 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Performance Analysis** | Not enough data | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | Not enough data | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | Not enough data | 
| **Intraday Management** | Not enough data | 8.7 (5 reviews) ✓ Verified | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 54 |
| **Avaya Infinity Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Platform

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Omnichannel** | 7.7 (40 reviews) | Not enough data | Not enough data | 
| **Mobile Access** | 8.9 (48 reviews) | Not enough data | Not enough data | 
| **Queue Management** | 9.1 (46 reviews) | Not enough data | Not enough data | 
| **Call Routing** | 8.8 (49 reviews) | Not enough data | Not enough data | 
| **Call Back** | 8.9 (47 reviews) | Not enough data | Not enough data | 
| **IVR** | 9.2 (42 reviews) | Not enough data | Not enough data | 
| **Automatic Call Distribution** | 9.1 (46 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **AI Text-to-Speech** | 6.8 (14 reviews) | Not enough data | Not enough data | 

#### Workforce Management

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Call Monitoring** | 9.2 (48 reviews) | Not enough data | Not enough data | 
| **Performance Evaluation** | 8.7 (47 reviews) | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Call Recording** | 9.1 (49 reviews) | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 8.5 (48 reviews) | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Customer Support

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 57 |
| **Avaya Infinity Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **AI Text Generation** | 6.3 (10 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.2 (9 reviews) | Not enough data | Not enough data | 
| **AI Text-to-Speech** | 7.4 (9 reviews) | Not enough data | Not enough data | 

#### Communication

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Pop-up Chat** | 9.3 (37 reviews) | Not enough data | Not enough data | 
| **Notifications** | 9.3 (38 reviews) | Not enough data | Not enough data | 
| **Targeted Emails** | Feature Not Available | Not enough data | Not enough data | 
| **In-App Messaging** | 9.3 (37 reviews) | Not enough data | Not enough data | 
| **Co-Browsing** | Feature Not Available | Not enough data | Not enough data | 

####  Internal Use

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Customization ** | 8.9 (43 reviews) | Not enough data | Not enough data | 
| **Conversation Archiving** | 8.9 (37 reviews) | Not enough data | Not enough data | 
| **Lead Development** | Feature Not Available | Not enough data | Not enough data | 
| **Knowledge Base** | Feature Not Available | Not enough data | Not enough data | 
| **Team Inbox ** | 8.9 (36 reviews) | Not enough data | Not enough data | 
| **Customer Profiles** | 9.0 (34 reviews) | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 27 |
| **Avaya Infinity Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Call Management** | 9.7 (24 reviews) | Not enough data | Not enough data | 
| **Communication Management** | 8.9 (21 reviews) | Not enough data | Not enough data | 
| **Scalability** | 9.7 (21 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.3 (22 reviews) | Not enough data | Not enough data | 
| **Mobile Accessibility** | 9.6 (23 reviews) | Not enough data | Not enough data | 
| **Accessibility** | 9.8 (23 reviews) | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Security and Compliance** | 8.5 (20 reviews) | Not enough data | Not enough data | 
| **Analytics and Reporting** | 7.6 (21 reviews) | Not enough data | Not enough data | 
| **Support and Reliability** | 8.0 (22 reviews) | Not enough data | Not enough data | 
| **Automated attendant** | 7.0 (21 reviews) | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 280 |
| **Avaya Infinity Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 9.3 (20 reviews) | Not enough data | Not enough data | 
| **Call Management** | 9.6 (19 reviews) | Not enough data | Not enough data | 
| **Network monitoring** | 8.4 (19 reviews) | Not enough data | Not enough data | 
| **Integrations** | 9.0 (19 reviews) | Not enough data | Not enough data | 
| **Virtual PBX** | 9.1 (19 reviews) | Not enough data | Not enough data | 
| **SIP trunking services** | 9.3 (19 reviews) | Not enough data | Not enough data | 

#### Basic Communication

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Phone Calls** | 9.5 (193 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Video Calls** | 8.4 (133 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Instant Messaging** | 8.3 (132 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Screen Sharing** | 8.2 (118 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Conference Calls** | 8.8 (174 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | 9.4 (186 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.1 (9 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.7 (8 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 6.9 (8 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.9 (8 reviews) | Not enough data | Not enough data | 

#### Access

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Software Pairing** | 8.4 (117 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Browser Extension** | 8.5 (154 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Individual Download** | 8.4 (164 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Advanced Features

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Hold Music** | 8.5 (173 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Automated Attendants** | 9.0 (161 reviews) ✓ Verified | Not enough data | Not enough data | 
| **VOiP Number** | Feature Not Available | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.2/10 | 74 |
| **Avaya Infinity Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | Not enough data | 
| **Native VoIP** | 9.7 (24 reviews) ✓ Verified | Not enough data | Not enough data | 
| **CCaaS Option** | 9.0 (22 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Features

| Feature | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Voicemail to Email** | 9.4 (24 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | Not enough data | 
| **File Sharing** | 8.7 (18 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Voice Conferencing** | 9.4 (28 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Video Conferencing** | 8.6 (27 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to 3CX (6):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Avaya Infinity Platform (3):** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Amazon Connect (5):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)


---
## Reviewer Demographics

### By Company Size

| Segment | 3CX | Avaya Infinity Platform | Amazon Connect | 
|---|---|---|---|
| **Small-Business** | 36.2% | 13.8% | 22.4% | 
| **Mid-Market** | 54.9% | 33.6% | 48.7% | 
| **Enterprise** | 8.9% | 52.6% | 28.9% | 

### By Industry

#### 3CX

- **Information Technology and Services:** 10.4%
- **Hospital & Health Care:** 5.4%
- **Education Management:** 5.2%
- **Telecommunications:** 4.9%
- **Construction:** 4.2%
- **Computer Software:** 4.0%
- **Financial Services:** 4.0%
- **Computer & Network Security:** 3.8%
- **E-Learning:** 3.5%
- **Insurance:** 3.1%
- **Other:** 51.5%

#### Avaya Infinity Platform

- **Telecommunications:** 14.5%
- **Consumer Services:** 10.5%
- **Information Technology and Services:** 10.5%
- **Insurance:** 9.9%
- **Hospital & Health Care:** 4.6%
- **Financial Services:** 4.6%
- **Internet:** 2.6%
- **Entertainment:** 2.6%
- **Retail:** 2.0%
- **Banking:** 2.0%
- **Other:** 36.2%

#### Amazon Connect

- **Computer Software:** 15.8%
- **Information Technology and Services:** 10.5%
- **Financial Services:** 9.2%
- **Insurance:** 6.6%
- **Consumer Services:** 5.3%
- **Banking:** 5.3%
- **Accounting:** 5.3%
- **Leisure, Travel & Tourism:** 3.9%
- **Real Estate:** 2.6%
- **Computer & Network Security:** 2.6%
- **Other:** 32.9%

---
## Alternatives

### Alternatives to 3CX

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3567 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1548 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1370 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1587 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) — 4.8/5 stars (81 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)

### Alternatives to Avaya Infinity Platform

- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1548 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (738 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1587 reviews)
- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)

### Alternatives to Amazon Connect

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1548 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) — 4.4/5 stars (163 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1587 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) — 4.2/5 stars (104 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (200 reviews)

---
## Top Discussions

### 3CX

- Title: [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) — 2 comments, 1 upvote
  > **Top comment:** "In order to do this there are 2 things you need to do:
1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls
2) Use either..."
- Title: [Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.](https://www.g2.com/discussions/25993-getting-stun-setup-for-remote-employees-has-been-a-challenge-during-this-covid-19-pandemic) — 2 comments, 1 upvote
  > **Top comment:** "Hello Tim,

Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for..."
- Title: [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Business communication system primarily used for VoIP Phone System"
- Title: [Arabic Support !?](https://www.g2.com/discussions/arabic-support) — 1 comment, 1 upvote
  > **Top comment:** "I am not sure if they support in arabic language but the language has issues in 3cx as it is written from right to left."
- Title: [Teams integration](https://www.g2.com/discussions/34346-teams-integration) — 1 comment, 1 upvote
  > **Top comment:** "www.ring2teams.com/3cx

Let me know if you would like a free trial 

luke@exceltelecom.co.uk"

### Avaya Infinity Platform

No discussions available for this product.

### Amazon Connect

- Title: [What is Amazon Connect?](https://www.g2.com/discussions/what-is-amazon-connect) — 3 comments
  > **Top comment:** "Call center which stores the data on cloud."
- Title: [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) — 1 comment
  > **Top comment:** "To establish a cloud based contact center with low cost and with scalable resource"
- Title: [when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?](https://www.g2.com/discussions/30859-when-i-merge-a-call-and-hang-up-does-it-hang-up-on-everyone-how-do-i-just-transfer-my-call-instead-of-merging-it-and-then-hanging-up) — 1 comment, 1 upvote
  > **Top comment:** "You can merge the calls together, then you are able to disconnect and they will still be on with each other"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/3cx-vs-avaya-infinity-platform-vs-amazon-connect)