# 3CX, Avaya Infinity Platform vs RingEX Comparison

| | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 546 | 181 | 1,370 | 
| **Largest Market Segment** | Mid-Market (54.9% of reviews) | Enterprise (52.6% of reviews) | Small-Business (58.3% of reviews) | 
| **Entry Level Price** | Free 10 Users | No pricing available | $30.00 1 User Per Month | 

---
## Top Pros & Cons

### 3CX

Pros:
- Ease of Use (44 reviews)
- Reliability (31 reviews)

Cons:
- Complex Processes (11 reviews)
- Difficult Configuration (10 reviews)

### Avaya Infinity Platform

Pros:
- Calling Features (2 reviews)
- Analytics (1 reviews)

Cons:
- Complexity (1 reviews)
- Customization Difficulty (1 reviews)

### RingEX

Pros:
- Ease of Use (195 reviews)
- Customer Support (124 reviews)

Cons:
- Customer Service (49 reviews)
- Complex Processes (44 reviews)

---
## Ratings Comparison
| Rating | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (365 reviews) | 8.6 (132 reviews) | 8.8 (1119 reviews) | 
  | **Ease of Use** | 9.0 (373 reviews) | 8.4 (131 reviews) | 8.6 (1135 reviews) | 
  | **Ease of Setup** | 8.8 (253 reviews) | 7.5 (34 reviews) | 8.2 (717 reviews) | 
  | **Ease of Admin** | 9.0 (236 reviews) | 7.8 (33 reviews) | 8.3 (637 reviews) | 
  | **Quality of Support** | 7.9 (332 reviews) | 8.2 (118 reviews) | 8.0 (1021 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (226 reviews) | 7.9 (32 reviews) | 8.3 (625 reviews) | 
  | **Product Direction (% positive)** | 8.4 (365 reviews) | 7.1 (129 reviews) | 7.9 (1092 reviews) | 

---
## Pricing

### 3CX

#### Entry-Level Pricing

Plan: 3CX SMB

Price: Free 10 Users

Description: Free for up to 10 users.

Key Features:
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams

[Browse all 3 editions](https://www.g2.com/products/3cx/pricing)

#### Free Trial

Yes

### Avaya Infinity Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### RingEX

#### Entry-Level Pricing

Plan: Core

Price: $30.00 1 User Per Month

Description: A reliable, core phone system to get your business up and running

Key Features:
- Unlimited domestic calling
- SMS and MMS
- IVR

[Browse all 3 editions](https://www.g2.com/products/ringex/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **RingEX** | 8.7/10 | 183 |

#### Documents

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Editing** | Not enough data | Not enough data | Feature Not Available | 
| **Document Signature ** | Not enough data | Not enough data | 7.3 (149 reviews) | 
| **Storage** | Not enough data | Not enough data | 8.1 (157 reviews) | 

#### Agentic AI - Online Fax

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.5 (11 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.6 (11 reviews) | 

#### Sending

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Fax Number** | Not enough data | Not enough data | 9.1 (173 reviews) | 
| **Existing Numbers** | Not enough data | Not enough data | 9.1 (170 reviews) | 
| **Cross-Platform Sending** | Not enough data | Not enough data | 8.9 (158 reviews) | 
| **Unlimited Sending** | Not enough data | Not enough data | 9.2 (161 reviews) | 
| **Contact Management** | Not enough data | Not enough data | 8.9 (165 reviews) | 
| **Alerts** | Not enough data | Not enough data | 9.1 (165 reviews) | 

### Webinar

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **RingEX** | 8.3/10 | 106 |

#### Host Tools

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 8.5 (76 reviews) | 
| **Role-based Access** | Not enough data | Not enough data | 8.7 (81 reviews) | 
| **Recording** | Not enough data | Not enough data | 9.0 (91 reviews) | 

#### Attendee Tools

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Registration** | Not enough data | Not enough data | 8.7 (85 reviews) | 
| **Attendee Live Chat** | Not enough data | Not enough data | 8.9 (85 reviews) | 
| **Polls and Surveys** | Not enough data | Not enough data | 8.1 (68 reviews) | 

#### Post-Event Tools

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Event Analytics** | Not enough data | Not enough data | 8.5 (65 reviews) | 
| **Attendee Reports** | Not enough data | Not enough data | 8.3 (68 reviews) | 

#### Integrations

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Social Media Integration** | Not enough data | Not enough data | 8.1 (59 reviews) | 
| **Software Integrations** | Not enough data | Not enough data | 8.4 (66 reviews) | 

#### Agentic AI - Webinar

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.7 (8 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.7 (8 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.1 (8 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.1 (8 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.2/10 | 303 |
| **Avaya Infinity Platform** | 8.6/10 | 46 |
| **RingEX** | N/A | N/A |

#### Channels

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Voice** | 9.4 (142 reviews) ✓ Verified | 9.3 (15 reviews) ✓ Verified | Not enough data | 
| **Social** | Feature Not Available | 8.9 (11 reviews) | Not enough data | 
| **Web Chat** | 8.6 (94 reviews) ✓ Verified | 8.1 (15 reviews) ✓ Verified | Not enough data | 
| **Mobile SMS** | 7.3 (71 reviews) | 7.7 (10 reviews) | Not enough data | 
| **Email** | Feature Not Available | 8.2 (14 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **AI Text-to-Speech** | 6.9 (23 reviews) | Not enough data | Not enough data | 

#### Functions

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Session Routing** | 8.9 (181 reviews) ✓ Verified | 8.6 (34 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 8.9 (185 reviews) ✓ Verified | 8.9 (34 reviews) | Not enough data | 
| **Concurrent Calling** | 8.9 (184 reviews) ✓ Verified | 8.9 (31 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | Feature Not Available | 8.8 (15 reviews) ✓ Verified | Not enough data | 
| **Auto Dialer** | 8.2 (93 reviews) | 8.1 (16 reviews) | Not enough data | 
| **IVR** | 9.1 (117 reviews) | 8.9 (14 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 8.8 (98 reviews) | 8.9 (14 reviews) ✓ Verified | Not enough data | 
| **Persistent Data** | 8.4 (95 reviews) ✓ Verified | 9.3 (14 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.3 (13 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.0 (18 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 6.9 (12 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.9 (12 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Session Summary Notes** | 8.3 (149 reviews) ✓ Verified | 8.3 (27 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 9.0 (179 reviews) ✓ Verified | 8.7 (27 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 8.4 (185 reviews) ✓ Verified | 8.6 (31 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 9.0 (114 reviews) | 8.6 (12 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | 8.3 (103 reviews) ✓ Verified | 8.8 (13 reviews) ✓ Verified | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.0/10 | 144 |
| **Avaya Infinity Platform** | N/A | N/A |
| **RingEX** | 8.9/10 | 300 |

#### Collaboration Tools

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Screen Sharing** | 8.8 (68 reviews) ✓ Verified | Not enough data | 9.1 (254 reviews) | 
| **Presentations** | 9.1 (37 reviews) ✓ Verified | Not enough data | 9.1 (141 reviews) | 
| **Whiteboarding** | 9.0 (33 reviews) | Not enough data | 8.6 (116 reviews) | 
| **Live Chat** | 9.2 (38 reviews) ✓ Verified | Not enough data | 8.9 (140 reviews) | 
| **Hand Raising** | 8.5 (34 reviews) ✓ Verified | Not enough data | 9.1 (122 reviews) | 

#### Meeting Coordination

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Scheduling** | 8.4 (71 reviews) ✓ Verified | Not enough data | 8.8 (243 reviews) | 
| **Recording** | 9.1 (67 reviews) ✓ Verified | Not enough data | 9.1 (235 reviews) | 
| **Participant Permissions** | 9.2 (69 reviews) ✓ Verified | Not enough data | 8.9 (223 reviews) | 
| **One-Click Join** | 8.9 (41 reviews) ✓ Verified | Not enough data | 9.0 (145 reviews) | 

#### Software Type

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Mobile** | 9.0 (82 reviews) ✓ Verified | Not enough data | 9.0 (245 reviews) | 
| **Browser Application** | 9.3 (45 reviews) ✓ Verified | Not enough data | 9.0 (143 reviews) | 
| **Desktop Application** | 9.2 (43 reviews) ✓ Verified | Not enough data | 9.2 (161 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.3 (13 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.5 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.3 (12 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | 7.9/10 | 5 |
| **RingEX** | N/A | N/A |

#### Workforce Management

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Agent Availability** | Not enough data | 7.7 (5 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | Not enough data | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Agent Self-Service** | Not enough data | 9.3 (5 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Performance Analysis** | Not enough data | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | Not enough data | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | Not enough data | 
| **Intraday Management** | Not enough data | 8.7 (5 reviews) ✓ Verified | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 54 |
| **Avaya Infinity Platform** | N/A | N/A |
| **RingEX** | 8.8/10 | 256 |

#### Platform

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Omnichannel** | 7.7 (40 reviews) | Not enough data | Feature Not Available | 
| **Mobile Access** | 8.9 (48 reviews) | Not enough data | 9.0 (238 reviews) | 
| **Queue Management** | 9.1 (46 reviews) | Not enough data | 8.7 (223 reviews) | 
| **Call Routing** | 8.8 (49 reviews) | Not enough data | 9.1 (233 reviews) | 
| **Call Back** | 8.9 (47 reviews) | Not enough data | 8.7 (220 reviews) | 
| **IVR** | 9.2 (42 reviews) | Not enough data | 8.5 (213 reviews) | 
| **Automatic Call Distribution** | 9.1 (46 reviews) | Not enough data | 8.7 (219 reviews) | 

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **AI Text-to-Speech** | 6.8 (14 reviews) | Not enough data | Feature Not Available | 

#### Workforce Management

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Call Monitoring** | 9.2 (48 reviews) | Not enough data | 8.8 (222 reviews) | 
| **Performance Evaluation** | 8.7 (47 reviews) | Not enough data | 8.6 (216 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.9 (22 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.9 (22 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 9.1 (22 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.9 (22 reviews) | 

#### Administrative

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Call Recording** | 9.1 (49 reviews) | Not enough data | 8.8 (226 reviews) | 
| **Reporting & Dashboards** | 8.5 (48 reviews) | Not enough data | 8.6 (223 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 57 |
| **Avaya Infinity Platform** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **AI Text Generation** | 6.3 (10 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.2 (9 reviews) | Not enough data | Not enough data | 
| **AI Text-to-Speech** | 7.4 (9 reviews) | Not enough data | Not enough data | 

#### Communication

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Pop-up Chat** | 9.3 (37 reviews) | Not enough data | Not enough data | 
| **Notifications** | 9.3 (38 reviews) | Not enough data | Not enough data | 
| **Targeted Emails** | Feature Not Available | Not enough data | Not enough data | 
| **In-App Messaging** | 9.3 (37 reviews) | Not enough data | Not enough data | 
| **Co-Browsing** | Feature Not Available | Not enough data | Not enough data | 

####  Internal Use

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Customization ** | 8.9 (43 reviews) | Not enough data | Not enough data | 
| **Conversation Archiving** | 8.9 (37 reviews) | Not enough data | Not enough data | 
| **Lead Development** | Feature Not Available | Not enough data | Not enough data | 
| **Knowledge Base** | Feature Not Available | Not enough data | Not enough data | 
| **Team Inbox ** | 8.9 (36 reviews) | Not enough data | Not enough data | 
| **Customer Profiles** | 9.0 (34 reviews) | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **Avaya Infinity Platform** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 27 |
| **Avaya Infinity Platform** | N/A | N/A |
| **RingEX** | 8.8/10 | 64 |

#### Basic Communication - Cloud PBX

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Call Management** | 9.7 (24 reviews) | Not enough data | 8.9 (59 reviews) | 
| **Communication Management** | 8.9 (21 reviews) | Not enough data | 8.9 (58 reviews) | 
| **Scalability** | 9.7 (21 reviews) | Not enough data | 9.1 (56 reviews) | 
| **Integrations** | 8.3 (22 reviews) | Not enough data | 8.3 (57 reviews) | 
| **Mobile Accessibility** | 9.6 (23 reviews) | Not enough data | 9.1 (58 reviews) | 
| **Accessibility** | 9.8 (23 reviews) | Not enough data | 8.8 (55 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Security and Compliance** | 8.5 (20 reviews) | Not enough data | 8.7 (52 reviews) | 
| **Analytics and Reporting** | 7.6 (21 reviews) | Not enough data | 8.5 (55 reviews) | 
| **Support and Reliability** | 8.0 (22 reviews) | Not enough data | 8.6 (54 reviews) | 
| **Automated attendant** | 7.0 (21 reviews) | Not enough data | 8.9 (54 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 280 |
| **Avaya Infinity Platform** | N/A | N/A |
| **RingEX** | 8.4/10 | 583 |

#### Platform Basics - VoIP Providers

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 9.3 (20 reviews) | Not enough data | 8.5 (96 reviews) | 
| **Call Management** | 9.6 (19 reviews) | Not enough data | 8.8 (120 reviews) | 
| **Network monitoring** | 8.4 (19 reviews) | Not enough data | 8.4 (89 reviews) | 
| **Integrations** | 9.0 (19 reviews) | Not enough data | 8.1 (105 reviews) | 
| **Virtual PBX** | 9.1 (19 reviews) | Not enough data | 8.0 (82 reviews) | 
| **SIP trunking services** | 9.3 (19 reviews) | Not enough data | 8.1 (80 reviews) | 

#### Basic Communication

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Phone Calls** | 9.5 (193 reviews) ✓ Verified | Not enough data | 9.1 (537 reviews) ✓ Verified | 
| **Video Calls** | 8.4 (133 reviews) ✓ Verified | Not enough data | 8.3 (399 reviews) ✓ Verified | 
| **Instant Messaging** | 8.3 (132 reviews) ✓ Verified | Not enough data | 8.7 (437 reviews) ✓ Verified | 
| **Screen Sharing** | 8.2 (118 reviews) ✓ Verified | Not enough data | 8.2 (362 reviews) ✓ Verified | 
| **Conference Calls** | 8.8 (174 reviews) ✓ Verified | Not enough data | 8.6 (429 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.4 (186 reviews) ✓ Verified | Not enough data | 9.0 (439 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.1 (9 reviews) | Not enough data | 7.9 (52 reviews) | 
| **Cross-system Integration** | 7.7 (8 reviews) | Not enough data | 8.1 (54 reviews) | 
| **Adaptive Learning** | 6.9 (8 reviews) | Not enough data | 8.0 (52 reviews) | 
| **Proactive Assistance** | 6.9 (8 reviews) | Not enough data | 8.0 (51 reviews) | 

#### Access

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Software Pairing** | 8.4 (117 reviews) ✓ Verified | Not enough data | 8.2 (380 reviews) ✓ Verified | 
| **Browser Extension** | 8.5 (154 reviews) ✓ Verified | Not enough data | 8.4 (394 reviews) ✓ Verified | 
| **Individual Download** | 8.4 (164 reviews) ✓ Verified | Not enough data | 8.6 (426 reviews) | 

#### Advanced Features

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Hold Music** | 8.5 (173 reviews) ✓ Verified | Not enough data | 8.3 (446 reviews) | 
| **Automated Attendants** | 9.0 (161 reviews) ✓ Verified | Not enough data | 8.4 (407 reviews) ✓ Verified | 
| **VOiP Number** | Feature Not Available | Not enough data | 9.0 (473 reviews) ✓ Verified | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.2/10 | 74 |
| **Avaya Infinity Platform** | N/A | N/A |
| **RingEX** | 8.5/10 | 71 |

#### Agentic AI - UCaaS Platforms

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | Feature Not Available | 
| **Native VoIP** | 9.7 (24 reviews) ✓ Verified | Not enough data | 8.7 (53 reviews) ✓ Verified | 
| **CCaaS Option** | 9.0 (22 reviews) ✓ Verified | Not enough data | 8.2 (18 reviews) | 

#### Features

| Feature | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Voicemail to Email** | 9.4 (24 reviews) ✓ Verified | Not enough data | 8.8 (57 reviews) ✓ Verified | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | Feature Not Available | 
| **File Sharing** | 8.7 (18 reviews) ✓ Verified | Not enough data | 8.6 (53 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.4 (28 reviews) ✓ Verified | Not enough data | 8.5 (52 reviews) ✓ Verified | 
| **Video Conferencing** | 8.6 (27 reviews) ✓ Verified | Not enough data | 8.6 (53 reviews) ✓ Verified | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 8.2 (49 reviews) | 

---
## Categories

**Unique to 3CX (7):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Software](https://www.g2.com/categories/contact-center), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Avaya Infinity Platform (4):** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Contact Center Software](https://www.g2.com/categories/contact-center), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to RingEX (7):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Online Fax Software](https://www.g2.com/categories/online-fax), [Webinar Platforms](https://www.g2.com/categories/webinar), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | 3CX | Avaya Infinity Platform | RingEX | 
|---|---|---|---|
| **Small-Business** | 36.2% | 13.8% | 58.3% | 
| **Mid-Market** | 54.9% | 33.6% | 35.1% | 
| **Enterprise** | 8.9% | 52.6% | 6.6% | 

### By Industry

#### 3CX

- **Information Technology and Services:** 10.4%
- **Hospital & Health Care:** 5.4%
- **Education Management:** 5.2%
- **Telecommunications:** 4.9%
- **Construction:** 4.2%
- **Computer Software:** 4.0%
- **Financial Services:** 4.0%
- **Computer & Network Security:** 3.8%
- **E-Learning:** 3.5%
- **Insurance:** 3.1%
- **Other:** 51.5%

#### Avaya Infinity Platform

- **Telecommunications:** 14.5%
- **Consumer Services:** 10.5%
- **Information Technology and Services:** 10.5%
- **Insurance:** 9.9%
- **Hospital & Health Care:** 4.6%
- **Financial Services:** 4.6%
- **Internet:** 2.6%
- **Entertainment:** 2.6%
- **Retail:** 2.0%
- **Banking:** 2.0%
- **Other:** 36.2%

#### RingEX

- **Computer Software:** 9.3%
- **Information Technology and Services:** 5.2%
- **Insurance:** 5.2%
- **Financial Services:** 4.9%
- **Staffing and Recruiting:** 4.8%
- **Marketing and Advertising:** 4.3%
- **Hospital & Health Care:** 4.1%
- **Real Estate:** 3.4%
- **Health, Wellness and Fitness:** 3.4%
- **Construction:** 3.4%
- **Other:** 52.0%

---
## Alternatives

### Alternatives to 3CX

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3568 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1548 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1587 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) — 4.8/5 stars (81 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)

### Alternatives to Avaya Infinity Platform

- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1548 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (86 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (738 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1587 reviews)
- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)

### Alternatives to RingEX

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3568 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (927 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1548 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56400 reviews)

---
## Top Discussions

### 3CX

- Title: [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) — 2 comments, 1 upvote
  > **Top comment:** "In order to do this there are 2 things you need to do:
1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls
2) Use either..."
- Title: [Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.](https://www.g2.com/discussions/25993-getting-stun-setup-for-remote-employees-has-been-a-challenge-during-this-covid-19-pandemic) — 2 comments, 1 upvote
  > **Top comment:** "Hello Tim,

Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for..."
- Title: [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Business communication system primarily used for VoIP Phone System"
- Title: [Arabic Support !?](https://www.g2.com/discussions/arabic-support) — 1 comment, 1 upvote
  > **Top comment:** "I am not sure if they support in arabic language but the language has issues in 3cx as it is written from right to left."
- Title: [Teams integration](https://www.g2.com/discussions/34346-teams-integration) — 1 comment, 1 upvote
  > **Top comment:** "www.ring2teams.com/3cx

Let me know if you would like a free trial 

luke@exceltelecom.co.uk"

### Avaya Infinity Platform

No discussions available for this product.

### RingEX

- Title: [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral..."
- Title: [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) — 1 comment
  > **Top comment:** "We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which..."
- Title: [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) — 1 comment, 1 upvote
  > **Top comment:** "Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit..."
- Title: [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Set up your phone system to work the way you do
- Connect your office, remote employees and mobile users under one phone system.
- Easily support multiple..."
- Title: [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "RingCentral Office is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/3cx-vs-avaya-infinity-platform-vs-ringex)