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At a Glance
Market Segments
Mid-Market (56.3% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Free 10 Users
No pricing available
3CX
Star Rating
(516)4.4 out of 5
Market Segments
Mid-Market (56.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansAmazon Connect
Star Rating
(69)4.4 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that 3CX excels in its IVR capabilities, scoring a perfect 9.4, which allows for highly customizable automated responses, while Amazon Connect also performs well with a score of 9.2, but some users feel it lacks the same level of customization.
- Reviewers mention that 3CX's Call Management features, particularly its Queue Management and Call Routing, are robust with scores of 9.3 and 8.8 respectively, whereas Amazon Connect's similar features score slightly lower, indicating a more streamlined but less flexible approach.
- G2 users highlight that Amazon Connect shines in Web Chat functionality, achieving a score of 9.5, which users find particularly effective for customer engagement, while 3CX's score of 8.8 suggests it may not be as feature-rich in this area.
- Users on G2 report that 3CX's Collaboration Tools, such as Screen Sharing and Live Chat, are highly rated at 8.8 and 9.2 respectively, making it a strong choice for teams needing effective internal communication, while Amazon Connect's collaboration features are less emphasized.
- Reviewers mention that Amazon Connect's AI Text-to-Speech feature, scoring 8.0, is beneficial for creating more natural interactions, but 3CX's similar feature is rated lower, indicating that Amazon Connect may have an edge in this area.
- Users say that 3CX's Customization options are highly praised with a score of 9.1, allowing businesses to tailor the software to their specific needs, while Amazon Connect, although flexible, does not offer the same level of user-driven customization, scoring slightly lower.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Amazon Connect
No pricing availableFree Trial
3CX
Free Trial is available
Amazon Connect
Free Trial is available
Ratings
Meets Requirements
9.0
343
9.1
50
Ease of Use
9.0
350
9.2
51
Ease of Setup
8.8
231
9.1
23
Ease of Admin
9.0
219
9.2
16
Quality of Support
8.0
312
8.9
40
Has the product been a good partner in doing business?
8.7
208
9.0
15
Product Direction (% positive)
8.5
345
8.4
45
Features by Category
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
125
|
Verified
9.2
22
|
Verified
Feature Not Available
8.5
19
8.6
94
|
Verified
9.5
19
|
Verified
7.3
68
Feature Not Available
Feature Not Available
8.8
20
Generative AI
6.9
24
8.3
6
Functions
8.9
179
|
Verified
9.1
38
|
Verified
8.9
184
|
Verified
9.1
38
|
Verified
8.9
181
|
Verified
8.9
34
|
Verified
Feature Not Available
8.9
20
|
Verified
8.2
94
9.0
21
9.1
117
8.9
19
8.7
98
9.6
19
|
Verified
8.5
95
|
Verified
8.9
20
|
Verified
Agentic AI - Contact Center
6.4
14
Not enough data
6.8
14
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
Administrative
8.2
150
|
Verified
8.9
31
9.0
178
|
Verified
9.3
28
|
Verified
8.5
183
|
Verified
9.0
34
|
Verified
9.0
115
9.3
20
8.3
104
|
Verified
9.4
16
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Generative AI
Not enough data
Not enough data
Basic Communication - Cloud PBX
9.7
22
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.3
22
Not enough data
9.6
22
Not enough data
9.8
22
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
22
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.4
189
|
Verified
Not enough data
8.4
133
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.8
173
|
Verified
Not enough data
9.4
183
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
117
|
Verified
Not enough data
8.5
153
|
Verified
Not enough data
8.4
164
|
Verified
Not enough data
Advanced Features
8.5
171
|
Verified
Not enough data
9.0
161
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and Amazon Connect are categorized as Contact Center and Call Center Infrastructure (CCI)
Unique Categories
3CX is categorized as UCaaS Platforms, Live Chat, VoIP Providers, Video Conferencing, and Cloud PBX Platforms
Amazon Connect is categorized as Speech Analytics, Customer Service Automation, Contact Center Quality Assurance, and Contact Center Workforce
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.2%
Hospital & Health Care
5.7%
Telecommunications
5.2%
Education Management
5.0%
Financial Services
4.2%
Other
69.7%
Computer Software
15.5%
Information Technology and Services
12.1%
Financial Services
10.3%
Insurance
8.6%
Banking
6.9%
Other
46.6%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
did you work on a solution to have sms issue with 3CX ?
1 Comment
TN
Yes 3CX v16 Update 7 (Alpha to be released next week) will integrate with business text messaging as well as Facebook messages. Read more
What is Amazon Connect?
3 Comments
AS
Amazon Connect is a contact center solution provided by AWS with a pay as you go model. This service is straightforwad for even beginers to create a...Read more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
What is Amazon Connect used for?
1 Comment
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
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