Best Workforce Management Software for Small Business - Page 5

How Many Workforce Management Software Products Does G2 Track?

Total Products under this Category: 745

Category Stats (Oct 2026)

  • Average Rating: 4.34/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Kenjo (+3.48%) - Among all products in this category, Kenjo recorded the largest rating increase compared to last month

Last updated: October 13, 2026

How Does G2 Rank Workforce Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 110,100+ Authentic Reviews
  • 745+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Workforce Management Software

G2 Grid® for Workforce Management Software plotting products by satisfaction and market presence

Highlighted products: BambooHR, Connecteam, Rippling, Homebase, ADP Workforce Now, Employment Hero, UKG Pro, and Paylocity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/workforce-management/grids.json?focus%5B%5D=bamboohr&focus%5B%5D=connecteam&focus%5B%5D=rippling&focus%5B%5D=homebase&focus%5B%5D=adp-workforce-now&focus%5B%5D=employment-hero&focus%5B%5D=ukg-pro&focus%5B%5D=paylocity&segment=small-business)

Dialpad Support

Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions

Average Rating: 4.4/5.0

Total Reviews: 684

How Do G2 Users Rate Dialpad Support?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.7/10)
  • Performance: 9.0/10 (Category avg: 8.6/10)
  • Skills Management: 8.5/10 (Category avg: 8.3/10)
  • Workforce Analytics: 8.7/10 (Category avg: 8.4/10)

Who Is the Company Behind Dialpad Support?

  • Seller: Dialpad
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Ramon, California
  • Twitter: @DialpadHQ
    60 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,511 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Manager, Customer Service Rep
  • Top Industries: Financial Services, Consumer Services
  • Company Size: 44% Medium, 31% Small

What Do G2 Reviewers Say About Dialpad Support?

AI-generated summary from verified user reviews

Pros
  • Users find Dialpad Support extremely helpful with effective resources, coaching, and a user-friendly interface for seamless operations.
  • Users appreciate the ease of use of Dialpad Support, finding navigation and support requests simple and efficient.
  • Users appreciate the responsive customer support of Dialpad, highlighting quick resolutions and effective communication.
  • Users value the time-saving transcription and CRM integration features of Dialpad Support, enhancing productivity in client interactions.
  • Users value the rapid response time of Dialpad Support, ensuring prompt assistance for their inquiries and issues.
Cons
  • Users find poor customer support frustrating and time-consuming, often facing delays and unresolved issues with Dialpad.
  • Users experience call connection delays and find reporting to be uninformative and app usage awkward for call reviews.
  • Users express frustration over delayed support, feeling that immediate assistance is often unavailable when needed most.
  • Users experience dialer issues like delays and unupdated queues, impacting functionality and reporting in Dialpad Support.
  • Users experience frustrating long wait times for support responses, particularly during peak hours, impacting their ability to resolve issues quickly.

What Are Recent G2 Reviews of Dialpad Support?

What Are G2 Users Discussing About Dialpad Support?

Timefold

𝗔𝗯𝗼𝘂𝘁 𝗧𝗶𝗺𝗲𝗳𝗼𝗹𝗱 Timefold provides enterprise-grade scheduling and routing optimization APIs that help organizations solve complex planning problems at scale. From assigning technicians to jobs and building employee shift schedules to optimizing delivery routes and allocating tasks, Timefold turns complex operational planning into optimized, actionable plans. Our production-ready APIs plug directly into your existing software via REST, so you can add powerful optimization without replacing your current systems or building and maintaining complex optimization technology yourself. Timefold is built for the realities of operational planning: hundreds of competing constraints, constantly changing conditions and multiple business objectives. Optimize around skills, availability, travel time, employee preferences, labour rules, SLAs, dependencies, costs, fairness and other business-specific requirements — then quickly re-optimize when circumstances change. 𝗝𝗦𝗢𝗡 𝗶𝗻. 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗲𝗱 𝗽𝗹𝗮𝗻 𝗼𝘂𝘁. Send your planning data and constraints to Timefold, and an optimized plan is returned to your application, ready to use or adjust. Timefold is technology-agnostic, works with your existing stack and is designed to handle scheduling and routing problems at enterprise scale. 𝗪𝗵𝘆 𝗧𝗶𝗺𝗲𝗳𝗼𝗹𝗱? 𝗦𝗼𝗹𝘃𝗲 𝗿𝗲𝗮𝗹-𝘄𝗼𝗿𝗹𝗱 𝗰𝗼𝗺𝗽𝗹𝗲𝘅𝗶𝘁𝘆 Go beyond basic scheduling rules. Timefold handles hundreds of constraints and competing objectives to find high-quality plans for complex operational environments. 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝗿𝗲𝗽𝗹𝗮𝗰𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗲𝘅𝗶𝘀𝘁𝗶𝗻𝗴 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 Timefold works as an optimization layer within your existing software and workflows. Connect via REST API, send your planning data and receive an optimized plan back. 𝗔𝗱𝗮𝗽𝘁 𝘄𝗵𝗲𝗻 𝗽𝗹𝗮𝗻𝘀 𝗰𝗵𝗮𝗻𝗴𝗲 Real-world plans rarely stay static. Re-optimize when jobs change, employees become unavailable, urgent work arrives, demand shifts or other disruptions occur. 𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱 𝘁𝗵𝗲 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝘀 𝗯𝗲𝗵𝗶𝗻𝗱 𝘁𝗵𝗲 𝗽𝗹𝗮𝗻 Built-in explainability helps teams understand optimization decisions, trade-offs and the impact of different constraints and objectives. 𝗕𝘂𝗶𝗹𝘁 𝗳𝗼𝗿 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝗼𝗻 𝘀𝗰𝗮𝗹𝗲 Timefold is designed to solve large, complex scheduling and routing problems reliably in production — from thousands of field service jobs to hundreds of thousands of employee shifts. 𝗧𝗶𝗺𝗲𝗳𝗼𝗹𝗱 𝗔𝗣𝗜𝘀 𝗮𝗻𝗱 𝗨𝘀𝗲 𝗖𝗮𝘀𝗲𝘀 𝗙𝗶𝗲𝗹𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗥𝗼𝘂𝘁𝗶𝗻𝗴 Automatically assign the right technician to the right job and build optimized schedules and routes around skills, availability, location, SLAs, dependencies, job priorities and other operational constraints. Use cases include: • Field service management • Energy and utilities • Facility maintenance • Home care • Repair and maintenance operations • Mobile workforce scheduling Timefold helps field service organizations reduce travel, increase technician productivity, improve SLA performance and respond faster when schedules change. 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗦𝗵𝗶𝗳𝘁 𝗦𝗰𝗵𝗲𝗱𝘂𝗹𝗶𝗻𝗴 Build fair, compliant and efficient employee schedules around demand, employee availability, skills, contracts, labour rules, preferences and business requirements. Use cases include: • Healthcare workforce scheduling • Retail staff scheduling • Security and guard scheduling • Hospitality workforce scheduling • Large-scale employee rostering Timefold helps organizations balance operational requirements with employee needs while reducing manual scheduling effort and improving schedule quality. 𝗣𝗶𝗰𝗸𝘂𝗽 & 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗥𝗼𝘂𝘁𝗶𝗻𝗴 Optimize pickups, deliveries, vehicles and routes while accounting for capacity, time windows, locations, driver availability and other real-world constraints. Use cases include: • Same-day delivery • Courier services • Non-emergency medical transportation • LTL and FTL transportation • Multi-stop pickup and delivery operations Timefold helps logistics and transportation teams improve vehicle utilization, reduce travel and build more efficient routes while meeting customer and operational requirements. 𝗧𝗮𝘀𝗸 𝗦𝗰𝗵𝗲𝗱𝘂𝗹𝗶𝗻𝗴 Automatically assign and sequence tasks across people, teams, machines and other resources while taking into account availability, skills, dependencies, priorities and capacity. Use cases include: • Project scheduling • Discrete manufacturing scheduling • Maintenance scheduling • Resource allocation • Complex job and task assignment Timefold helps organizations use their available resources more efficiently, manage dependencies and create better plans for complex, resource-constrained operations. 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝘁𝗵𝗮𝘁 𝗳𝗶𝘁𝘀 𝗶𝗻𝘁𝗼 𝘁𝗵𝗲 𝘄𝗮𝘆 𝘆𝗼𝘂 𝘄𝗼𝗿𝗸 Timefold is not another system your teams need to migrate to. It is an optimization layer designed to make the software and processes you already use smarter. Your application provides the jobs, resources, constraints and objectives. Timefold handles the optimization and returns the plan. That means you can add advanced scheduling and routing capabilities to your product or operational systems without spending months building optimization technology from scratch. 𝗪𝗵𝗲𝗻 𝘀𝗰𝗵𝗲𝗱𝘂𝗹𝗶𝗻𝗴 𝘄𝗼𝗿𝗸𝘀, 𝗲𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴 𝘄𝗼𝗿𝗸𝘀. 𝗟𝗲𝘀𝘀 𝘄𝗮𝘀𝘁𝗲. 𝗠𝗼𝗿𝗲 𝗰𝗼𝗻𝘁𝗿𝗼𝗹. 𝗧𝗲𝗮𝗺𝘀 𝘁𝗵𝗮𝘁 𝘁𝗿𝘂𝘀𝘁 𝘁𝗵𝗲 𝗽𝗹𝗮𝗻.

Average Rating: 4.5/5.0

Total Reviews: 56

How Do G2 Users Rate Timefold?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 8.7/10)
  • Performance: 5.0/10 (Category avg: 8.6/10)
  • Skills Management: 10.0/10 (Category avg: 8.3/10)

Who Is the Company Behind Timefold?

  • Seller: Timefold
  • Company Website:
  • Year Founded: 2022
  • HQ Location: Ghent, BE
  • LinkedIn® Page: www.linkedin.com
    44 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 48% Medium, 34% Small

What Are Recent G2 Reviews of Timefold?

Chronicle Online

Cloud-Based Workforce Management solution. Specialising in Time and Attendance and Scheduling. Chronicle Online records the actual hours with a variety of data capture devices smartphone clocking, biometric proximity and waterproof terminals. We also help business manage and calculating holiday sickness and absence entitlements/ accruals accurately. Data collected can be prepared and then sent to any payroll products such as Staffology, Xero, Shape by Ciphr and Sage. The product can work in any, timezone or currency.

Average Rating: 4.1/5.0

Total Reviews: 42

How Do G2 Users Rate Chronicle Online?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Chronicle Online?

Who Uses This Product?

  • Top Industries: Manufacturing
  • Company Size: 49% Medium, 37% Small

What Are Recent G2 Reviews of Chronicle Online?

Inia Debnath
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Researched and written by Inia Debnath
Updated