G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
A weekly snapshot of rising stars, new launches, and what everyone's buzzing about.
Qtee.ai is designed to analyze call recordings by transcribing the audio and then performing analysis based on defined parameters applied to those transcriptions. This comprehensive analysis aids user
Recordia® is an easy-to-use, cloud-based software as a service (SaaS) platform for capturing and managing call recordings and audio assets. It provides an enhanced service and is flexible to a myriad
"Ressolve is a conversational analytics platform based on artificial intelligence (AI), focused on gathering, analyzing, and extracting valuable information from spoken or written interactions between
Ringostat is an AI-Powered Business Phone & Marketing Performance Platform. Ringostat helps to build effective communication with the client, optimize marketing in terms of payback, and increas
RocketPhone’s all-in-one business phone system with smart automation lets your teams focus on delighting customers, not on admin.
The customer is the center for any company that wants to be relevant in the market. Listening, understanding, learning and offering unique and consistent multichannel Customer Experiences is a challen
SANDSIV gives companies the power to reimagine the organization around customers, deliver greater value, and generate stronger revenue with an enterprise-grade – end-to-end – fully integrated and secu
Score AI helps customer service leaders automatically audit all customer interactions. This automates QA and training. The tool extracts insights using scorecards for personalized coaching and decisio
skit.ai is building NLP Technology in Indian Languages to enable businesses interact and engage with their multi-lingual customers in the languages preferred by them
Effortlessly monitor 100% of your team's calls and provide instant feedback that genuinely improves performance in any language with Oxus.AI speech analytics.
In a demanding environment where every customer conversation matters, traditional call monitoring doesn’t capture the full picture. Achieving excellence requires deeper understanding of customers’ nee
In-store interactions are crucial for customer satisfaction, yet basic management methods lack the tools to capture and analyze these exchanges effectively to understand performance drivers and allow
Spoken language is the main form of communication across both physical and digital worlds.
SuccessKPI is a leading contact center intelligence and analytics platform that empowers executives, managers, and agents to deliver a great customer experience. SuccessKPI provides visibility of all