Best Speech Analytics Software - Page 9

Curious Thing

Curious Thing is a leading provider of voice AI assistants for business. Powered by our proprietary conversational AI technology and OpenAI's ChatGPT, our voice AI assistants are designed to automate inbound calls and outbound customer engagement across any stage of the customer journey. We help businesses grow revenue, boost operational efficiency and enrich their digital customer experience journey without requiring large investments or additional headcount. Our multilingual voice AI assistants have successfully automated millions of business-customer conversations for SMBs and enterprises across a range of industries, including financial services, healthcare, insurance, eCommerce and more. Curious Thing is the only Voice AI technology that supports rapid deployment across multiple use cases - payment support, enquiry handling, appointment booking, FAQ handling, lead qualification, and more. Get in touch at hello@curiousthing.io to learn more.

Average Rating: 2.5/5.0

Total Reviews: 3

CXCortex CX Analytics application

Hostcomm’s CXCortex is an AI customer service agent that is able to perform customer service autonomously using AI through a variety of channels such as email, SMS, Social media apps and phone calls. The main purpose of CXCortex is to address the following issues: Email Triage for Outlook and Gmail Call recording Analysis CX Analytics AI customer service provision CX Dashboard for real time view AI Quality Assurance

Daisee

Daisee provides automated quality management for customer interactions, powered by artificial intelligence, speech and text analytics. Daisee analyzes and automatically scores 100% of customer interactions against communication, compliance and conduct. Daisee ingests conversational media into its patent-pending Semantic Engine, utilising a comprehensive combination of Artificial Intelligence (AI) and Natural Language Processing (NLP) to derive Natural Language Understanding (NLU). Daisee’s machine-read comprehension of the underlying context of the communication is far superior in focus than traditional speech and text analytics that use a simple word-match and counting approach. The software groups language based on meaning which is essential to locating desirable features in interactions where similar things are said in different ways. The Programmable Scorecard™ automatically scores each customer interaction using a scoring method that is based on the specific quality framework for each team within your organisation against 3 core pillars; communication, conduct and compliance. Should an interaction receive a low-score or is deemed high-risk, a workflow is automatically activated in near-real-time, bringing to attention the need for it to be reviewed and remediated. Daisee is pre-trained out of the box so deployment is a matter of days, not months or years and there is no setup or professional services fees – just a straightforward SaaS-based pricing model. Ensure 100% of your interactions are not only monitored, analyzed and scored with high-risk calls triaged for fast review and remediation.

DataVoice Libra Interaction Recorder

DataVoice develops solutions that record, manage, re-create and analyse voice, screen and text interactions, enhancing the process of communication between companies and their customers, assisting them to mitigate risk and optimise workforce productivity to ensure quality interactions.

Diabolocom

Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices.

Average Rating: 4.2/5.0

Total Reviews: 57

EchoLogg

Eleveo Workforce Optimization - WFO

Eleveo delivers simplified, powerful Workforce Optimization solutions designed to solve complex contact center challenges. Our mission is to elevate every customer interaction with tools that are easy to deploy, use, manage, and scale. From AI-driven Workforce Management, Quality Management, and Compliance Solutions to Analytics, Eleveo offers flexible deployment options—on-premises, in the cloud, or in a hybrid environment—and consistently earns a 90+ NPS from customers year after year. For more than two decades, Eleveo has positively impacted the customer, agent, and management experience in contact centers of all sizes.

Fano Labs

Fano Labs is a language AI company specializing in developing advanced speech recognition and natural language processing technologies tailored for multilingual environments. Founded in 2015 as a spin-off from the University of Hong Kong, Fano Labs offers solutions that enable enterprises to enhance customer service, ensure compliance, and optimize various business operations. Their proprietary automatic speech recognition (ASR) model achieves over 90% accuracy, effectively handling complex language scenarios, including code-switching and regional dialects. Key Features and Functionality: - Multilingual and Mixed-Language Speech Recognition: Supports languages such as English, Mandarin, Cantonese, Hokkien, Bahasa Malaysia, Bahasa Indonesia, Thai, Vietnamese, French, and Arabic, with ongoing development for additional languages. - Automatic Language Detection: Identifies and processes multiple languages within a single conversation, ensuring accurate transcription and analysis. - Interaction Analytics: Analyzes customer interactions across various channels, including voice calls, live chats, and emails, to extract actionable business insights. - Agent Assist: Provides real-time guidance to customer service agents using AI-powered tools, enhancing service quality and efficiency. - Customer Experience Automation: Delivers smart customer service through omnichannel AI chatbots and speech-enabled IVR systems, improving customer engagement. - Speech-to-Text and Text-to-Speech Solutions: Offers real-time transcription services and generates human-like voices from text, enabling the creation of unique brand voices. Primary Value and Solutions: Fano Labs addresses the challenges enterprises face in managing multilingual customer interactions by providing high-accuracy speech recognition and language processing solutions. Their technologies empower businesses to: - Enhance Compliance: Automate the analysis of customer interactions to detect potential compliance risks, ensuring adherence to regulatory standards. - Improve Customer Satisfaction: Leverage AI-driven insights to understand customer needs better, leading to more personalized and effective service. - Optimize Operations: Automate workflows and processes, reducing manual effort and increasing operational efficiency. - Drive Business Growth: Uncover sales opportunities and business insights from customer interactions, facilitating informed decision-making and strategy development. By transforming complex, multilingual communication data into actionable insights, Fano Labs enables enterprises to maximize the value of every customer interaction, fostering growth and operational excellence.

Frequensee

Frequensee is an AI-powered conversation analytics and customer experience intelligence platform that transforms customer interactions into actionable business insights. It provides agent performance tracking, quality monitoring, conversation analytics, coaching recommendations, and customer sentiment analysis to help organizations optimize customer experience outcomes. By analyzing customer conversations at scale, Frequensee enables businesses to identify service gaps, improve agent performance, uncover customer trends, and make data-driven decisions that enhance customer satisfaction and operational efficiency.

ID Insight

AI-powered conversation intelligence with quality monitoring, speech analytics, and agent assist to improve CX, compliance, and revenue

Insight7

Insight7 is an AI-powered conversational intelligence stack for customer-facing teams. It automatically analyzes every interaction at scale, delivering 100% call coverage for quality assurance and compliance, AI-driven roleplay coaching that builds real skills without manager time, intelligent voice and chat agents that qualify leads and drive customer outcomes, and candidate screening that replaces subjective interviews with objective, behavioral assessments. Leaders use Insight7 to monitor & improve performance, enforce compliance, accelerate rep development, and hire better, turning every conversation into measurable revenue and people outcomes. Trusted by 500+ businesses, with SOC 2 Type II, HIPAA, and GDPR compliance built in.

Average Rating: 4.7/5.0

Total Reviews: 13

Inspeech

Speech Analytics Solution Guarantee top quality with GenAI-powered conversation analysis Powered by GenAI, our Speech Analytics system transcribes and analyzes your contact center’s voice and text conversations to improve your operations’ quality and find insights of value to your business. Solution advantages Maximum agility in a truly omnichannel solution. Efficiently analyzes audio and text efficiently with a powerful GenAI-driven transcription engine. High precision engine. Get automated service quality monitoring with >95% reliability. Optimized customer experience. Detects operational problems to improve customer satisfaction. Cost reduction. Automates quality management processes to optimize your resources. Better agent performance. Keep track of quality KPIs adapted to your business in real time. Business intelligence. Optimize your processes and enhance your sales. Applications Recognition of intent and key topics in each conversation. Recognition of customer mood and discomfort. Recognition of use of positive or negative language from agents. Compliance with legal and/or contractual requirements. Brand story compliance from agents. Scripted responses and texts required in each conversation. Adaptation of arguments to maximize results. Definition of a process management and optimization strategy. Technical characteristics for each quality management phase 1. Implementation adapted to the business Query builder on a no-code interface. Detects the dead air time and incidence of specific words and expressions. Configurable parameters. Automated voice and text analysis including calls, chats, WhatsApp messages, emails, and social media. Template and topic tree design. Allow conversations to be classified in a COPC model format. 2. GenAI-powered quality analysis High precision speech-to-text engine. Has a proprietary dictionary to include sounds-like words and therefore enhance reliability Multi-language transcriptions. Available in more than 20 languages and dialects to download at any time. Batch call transcription. Semantics interpretation with NLU. Understands the meaning and context of each word. Analyzes feelings and mood in tone and voice. 3. Real-time monitoring Quality assessment dashboards. Logs each agent and team’s KPIs in real time with customizable individual dashboards. Automated, hybrid, and manual analytics. Shows duration of call, dead air time, volume analysis. Manual reviews of most critical aspects. Cost control. Includes a cost control module to monitor and manage consumption. 4. Continuous improvement and decision-making Audio processing optimized for 8kHz and 16kHz - Stereo: audio text segmented by agent and customer. - Mono: conversion to stereo. - Formats permitted: wav, mp3, aac, ogg, flac, wma, mpeg, amr, caf, mp4, mov, wmv, mpeg, m4v, flv, mkv Multiple analyses on a single transcription. Various ​​​​queries and/or NLU models can be used to obtain information for various processes: sales, marketing, and quality. Continuous model training. Improves templates and semantic interpretation models with machine learning to optimize precision of call classification.

Inteliconvo

The Al Powered InteliConvo® Speech Analytics & Automation platform now enables businesses to process and analyze 100% of the recorded customer conversations. This analysis gives them a never before deeper understanding about the Customers buying patterns, buying intents, sentiments, willingness to pay, feedback about the product and the brand image.

Jaro

Jaro is an AI platform that transcribes and analyzes 100% of your call-center conversations - surfacing sales, service, and compliance insights, real-time alerts, dashboards, deep research on whole data options, insights AI and automatic CRM export. No complex integration; connect your call recordings and start immediately.

Klearcom Platform

Klearcom is an independent voice testing and assurance platform for multinational contact centers. It gives enterprise teams evidence that their voice channel works in more than 100+ countries and 340+ carriers, and shows exactly where it breaks when something goes wrong. Testing runs in country over live carrier networks, following the full call path from customer to agent in a single test. Machine learning, automatic speech recognition and audio fingerprinting measure audio quality at every stage and isolate each fault to its country, carrier or journey step. Every test is recorded, which gives compliance leaders a record an auditor will accept and gives teams leverage over their carriers. Klearcom also tests speech intent in more than 40 languages, so AI agents and speech bots understand callers under real conditions. When a caller says a drug name on a Pfizer IVR in Japanese, Klearcom confirms the bot routes the call correctly. Klearcom needs zero installation and zero integration. Customers provide the number and Klearcom handles the rest, with results that hold up through a platform migration.

Average Rating: 4.5/5.0

Total Reviews: 1