Best Speech Analytics Software - Page 9

In-Telecom Cloud DX

Inteliconvo

The Al Powered InteliConvo® Speech Analytics & Automation platform now enables businesses to process and analyze 100% of the recorded customer conversations. This analysis gives them a never before deeper understanding about the Customers buying patterns, buying intents, sentiments, willingness to pay, feedback about the product and the brand image.

Jaro

Jaro is an AI platform that transcribes and analyzes 100% of your call-center conversations - surfacing sales, service, and compliance insights, real-time alerts, dashboards, deep research on whole data options, insights AI and automatic CRM export. No complex integration; connect your call recordings and start immediately.

Klearcom Platform

Klearcom has developed a non-intrusive SaaS platform that ensures multinational contact centers are the first to know about issues with their domestic speech-based IVRs, pinpointing root causes in real-time. Klearcom helps avoid customer outages in over 96+ countries. Our AI platform rapidly detects and addresses problems, analyzing the full customer call path, benchmarking performance, and alerting on every issue. Using machine learning, automatic speech recognition, and audio fingerprinting, we provide a holistic view of the call from customer to agent with a single test, which is highly attractive to our enterprise customers. We enable our customers to benchmark local performance in over 96+ countries, revealing blind spots in domestic IVR performance and enhancing the global customer experience one conversation at a time. Key platform advantages include measuring audio quality at each call stage, IVR/speech bot testing in 96+ countries, and speech intent testing in 40+ languages. For example, when a user says a drug name on a Pfizer IVR in Japanese, our platform ensures the speechbot understands the intent and transfers the call correctly. The biggest advantage is that our platform requires zero integration with customer systems—just provide the number, and Klearcom handles the rest. Klearcom's solution is innovative because it introduces new capabilities to contact centers, specifically enhancing Interactive Voice Response (IVR) systems and ensuring toll-free number reliability, thereby significantly improving global customer experience.

Average Rating: 4.5/5.0

Total Reviews: 1

Knowlarity Speech Analytics

Knowlarity's Speech Analytics platform is an AI-driven solution designed to transform customer interactions into actionable insights. By leveraging advanced speech recognition and natural language processing technologies, it enables businesses to transcribe and analyze conversations in real-time, facilitating a deeper understanding of customer sentiments and behaviors. This comprehensive analysis aids organizations in refining their services, enhancing customer satisfaction, and making informed strategic decisions. Key Features and Functionality: - Multilingual Support: Transcribes and analyzes conversations in over 125 languages, ensuring broad applicability across diverse markets. - Real-Time Speech Recognition: Processes and converts speech to text instantaneously, allowing for immediate analysis and response. - Speech Adaptation: Customizes recognition models by incorporating industry-specific terminology, enhancing accuracy and relevance. - Multi-Channel Transcription: Identifies and transcribes multiple participants in a conversation, providing a comprehensive view of interactions. - Noise Robustness: Effectively processes audio from noisy environments without the need for noise cancellation, ensuring reliable transcription. - Content Filtering: Redacts sensitive or inappropriate content from transcriptions, maintaining confidentiality and compliance. - Keyword Spotting: Detects specific keywords and phrases to filter relevant conversations, aiding in targeted analysis. Primary Value and Problem Solved: Knowlarity's Speech Analytics platform addresses the challenge of extracting meaningful insights from vast amounts of customer interaction data. By automating the transcription and analysis process, it reduces manpower costs and saves time, allowing businesses to focus on strategic initiatives. The platform's real-time capabilities and multilingual support enable organizations to enhance customer experience, improve operational efficiency, and make data-driven decisions that drive growth and competitiveness.

Luware Recording

Experience effortless compliance and quality monitoring with Luware Recording, the state-of-the-art cloud-based solution for capturing, storing, and analyzing conversations across platforms. Key benefits include: - Streamline compliance across multiple communication platforms - One easy-to-use platform to capture and retrieve text, voice, video, and desktop interactions - Leverage AI-powered speech analytics for valuable business intelligence - Tailored and scalable to fit your business even as it grows - Full maintenance by the best-in-class, certified compliance recording engineers - Enterprise-grade security with SOC 2 Type II accreditation & certifications for Microsoft 365, ISO 9001, and ISO 27001 - Highest reliability standards thanks to 99.99% uptime and 24/7 customer support

Mediahawk

Reliable and straightforward call tracking and marketing analytics software. Mediahawk is easy-to-use, providing you with accurate, real-time data on your marketing performance, helping you quickly and confidently attribute your sales to marketing campaigns and channels to find out which activities are producing leads and revenue, and which aren't. - Increase your lead generation by getting detailed insight on the marketing sources and campaigns that generate your most qualified leads. - Understand your customers’ buying experience from start to finish, including their phone conversations, and fine tune your marketing campaigns to maximise engagement. - Improve your website conversion rate by identifying which pages your callers are calling from and visiting before, during and after the call. - Integrate Mediahawk with your other favourite martech tools – from Google and Facebook to HubSpot and Salesforce and many more - to streamline your reporting process and work smarter. Mediahawk - leading call tracking software – has proven to help businesses grow revenue, reduce wasted spend, and improve customer experience. Along with developing pioneering technology, we’re proud of our reputation for providing a friendly, responsive and knowledgeable client service. “Mediahawk’s a massive benefit. If you really want to understand where your customers are coming from and where to invest your budget – whatever sector you’re in – it’s truly invaluable.” Director of Sales and Marketing, Dormy Care Communities “Mediahawk helps us see which marketing methods are generating calls, then we prioritise our spending accordingly. For one client, when we started using Mediahawk we were able to generate five times as many calls – without increasing ad spend. You can imagine how happy the client was.” Managing Director, Receptional

Average Rating: 3.7/5.0

Total Reviews: 5

MiaRec

MiaRec is an AI-powered conversation intelligence platform built for contact centers. It analyzes 100% of customer conversations to help organizations improve customer experience (CX), automate quality management, strengthen agent performance, reduce customer churn, uncover revenue opportunities, and manage compliance risk. MiaRec brings together three connected products: Conversation Analytics, Auto QA, and Relationship Management. With MiaRec, contact centers can uncover customer sentiment, recurring issues, buying signals, churn risk, and conversation trends; automatically evaluate interactions with customizable AI scorecards; identify coaching opportunities; and capture customer context, follow-up needs, and next steps from every conversation. MiaRec is built around each organization’s business. Teams can customize AI prompts, QA scorecards, signals, metrics, reports, alerts, and workflows to identify what matters most to their customers and operations. MiaRec also helps organizations move from insight to action by using intelligence from customer conversations to trigger follow-ups, alerts, CRM tasks, compliance escalations, and other workflows. Instead of relying on manual call sampling, surveys, and fragmented reporting, contact centers gain continuous visibility into customer interactions and turn conversation data into measurable business outcomes. Learn more: www.miarec.com

Average Rating: 5.0/5.0

Total Reviews: 1

Mojo CX

Turn every customer interaction into insight with our conversation analytics platform. Advanced Speech Algorithms: Identify complex customer characteristics within conversations. Machine Learning: Search, analyze and categorize demand types. Automated Quality Assessment: Replicate your quality scorecard and score 100% of contacts in line with your own custom metrics. Auto Alerts Engine: Create alerts based on any data point so you never miss a moment.

Average Rating: 4.8/5.0

Total Reviews: 2

NICE Nexidia

Numitech Speech Analytics

NUMU CX

NUMU CX is an AI-driven customer experience analytics platform analyzing conversations across retail, contact centers, field operations, and distribution networks. It supports five products—Frontline, QA, Field, Field Inside, and Pharma—via a unified architecture with a shared speech-recognition engine, PII masking, customizable checklists, and integrated analytics. Frontline converts in-store conversations into transcripts with scoring and coaching insights. QA evaluates contact center interactions for compliance and drivers. Field tracks workforce activities like geolocation and pitch quality. Field Inside monitors stock availability, pricing, and promotions, while Pharma assesses medical visits for compliance and adverse events. The platform masks sensitive data, operates in noisy environments, and delivers real-time insights through a unified dashboard. NUMU CX supports cloud and on-premise deployment, ensures GDPR compliance, and offers advanced search across conversations.

Omnitraq

Omnitraq extracts critical business insights through our award-winning and patented technology from call center calls, web media, video, audio, and text data. By delivering these insights at low cost, with speed, and at scale, Omnitraq can provide both SMB and Enterprise clients with a suite of affordable and high impact BI tools.

OpenText Explore

OpenText™ Explore is a discovery solution that allows business and call center professionals to view cross-channel interactions collectively for a comprehensive picture of customer behaviors and relationships.

Operative Intelligence

Operative Intelligence trains custom models to analyze the unstructured data in your customer service interactions and automatically transforms it into real-world, actionable insights, without a single minute of human oversight. As the market’s only done-for-you, AI-powered speech & text analytics platform, OI can automatically identify: - The exact reasons why customers are contacting in their own words and in real-time - The volume, cost, sentiment, customer satisfaction and resolution of every contact - The root cause of customer pain points and repeat contacts - Exactly which inquiries can be automated with a built in business case ($) - What is driving changes in metrics i.e. Why is AHT increasing? - Agent Effectiveness for 100% of interactions - Agent performance by Inquiry type - Automated Quality Assessments - Operative Intelligence helps you save thousands of hours of human powered manual analysis/observations and improve customer experiences faster. Operative Intelligence requires no new or specialized resources and real-time insights are live in 2 weeks.

Average Rating: 4.7/5.0

Total Reviews: 3