TruRating
TruRating helps retailers, restaurant leaders and operators turn real-time customer feedback into consumer intelligence, hearing from an average of 84% of customers in-store through our patented point-of-payment technology and 43% online through seamless digital integrations. With over one billion ratings collected worldwide, our AI-powered platform transforms genuine shopper sentiment into the clarity leaders need to improve experiences, measure performance, and drive growth across every channel. Each rating contributes to a more transparent world of customer feedback, streamed to public profiles so shoppers and businesses alike can trust what they see. And with every question answered, we donate to children’s charities across our markets. We are a global multi-award-winning company with teams in the UK, North America and Australia, partnering with many of the world’s most loved brands across grocery, fashion, QSR, luxury and beyond.
Average Rating: 4.8/5.0
Total Reviews: 11
How Do G2 Users Rate TruRating?
- Data Types: 7.9/10 (Category avg: 8.4/10)
- Validation: 7.1/10 (Category avg: 8.3/10)
- Ease of Setup: 8.3/10 (Category avg: 8.9/10)
- Correction: 8.9/10 (Category avg: 8.4/10)
Who Is the Company Behind TruRating?
- Seller: TruRating
- Year Founded: 2014
- HQ Location: London, GB
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Twitter: @TruRating
1,107 Twitter followers -
LinkedIn® Page: www.linkedin.com
44 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Retail
- Company Size: 100% Large
What Do G2 Reviewers Say About TruRating?
AI-generated summary from verified user reviews
Pros
- Users commend TruRating's responsive customer support, highlighting their professionalism and willingness to address various needs effectively.
- Users commend the ease of use of TruRating, appreciating its intuitive dashboard and seamless integration.
- Users appreciate the partnership attitude of the TruRating team, ensuring actionable insights and tailored support for improvement.
- Users appreciate the easy integration of TruRating with payment gateways, enhancing both customer experience and operational efficiency.
- Users value the customizable question features of TruRating, enhancing feedback collection and improving customer experience.
Cons
- Users find limited flexibility in feedback collection and client admin options, which restricts their usability and responsiveness.
- Users desire improved exporting options from TruRating, including exporting to PowerPoint and comprehensive report formats.
- Users wish for more export options beyond Excel, like PowerPoint or report formats, to enhance their reporting capabilities.
- Users are concerned about the inadequate feedback mechanism, feeling responses are often rushed during checkout.
- Users note insufficient information due to feedback being limited to card-based transactions, but solutions are forthcoming.
What Are Recent G2 Reviews of TruRating?
"Professional, Responsive Team That Truly Knows Their Stuff"
Rating: 4.5/5.0 stars
— Scott R.
"Real-Time Customer Feedback That Drives Immediate Coaching and Action"
Rating: 5.0/5.0 stars
— Terrence M.

