# Best Remote Desktop Software for Small Business - Page 2 *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Products classified in the overall Remote Desktop category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Remote Desktop to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Remote Desktop category. In addition to qualifying for inclusion in the Remote Desktop Software category, to qualify for inclusion in the Small Business Remote Desktop Software category, a product must have at least 10 reviews left by a reviewer from a small business. ## Top Remote Desktop Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,949 reviews) | IT support with unattended cross-platform access | "[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)" | | 2 | [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) | 4.7/5.0 (692 reviews) | Unattended IT support with Zoho ecosystem integration | "[Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting](https://www.g2.com/survey_responses/zoho-assist-review-12732350)" | | 3 | [Action1](https://www.g2.com/products/action1/reviews) | 4.9/5.0 (1,097 reviews) | Patch-driven remote access without VPN dependency | "[Simple and Useful](https://www.g2.com/survey_responses/action1-review-13049497)" | | 4 | [Microsoft Quick Assist](https://www.g2.com/products/microsoft-quick-assist/reviews) | 4.4/5.0 (31 reviews) | Built-in Windows remote troubleshooting without installs | "["Reliable Remote Help with Microsoft Quick Assist"](https://www.g2.com/survey_responses/microsoft-quick-assist-review-12947447)" | | 5 | [Chrome Remote Desktop](https://www.g2.com/products/chrome-remote-desktop/reviews) | 4.2/5.0 (52 reviews) | Browser-based remote support without software installation | "[Effortless Remote Control](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12604558)" | | 6 | [RemotePC](https://www.g2.com/products/remotepc/reviews) | 4.7/5.0 (660 reviews) | Affordable always-on access across multiple PCs | "[RemotePC: Fast, Easy Remote Access That Boosts Productivity at an Affordable Price](https://www.g2.com/survey_responses/remotepc-review-12935492)" | | 7 | [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) | 4.8/5.0 (511 reviews) | IT support with unattended multi-platform access | "[Splashtop: Simple Setup, Top-Notch Performance, and Strong Security](https://www.g2.com/survey_responses/splashtop-remote-access-review-12523589)" | | 8 | [AnyDesk](https://www.g2.com/products/anydesk/reviews) | 4.5/5.0 (1,079 reviews) | Lightweight remote support across mixed IT environments | "[Fast, Smooth Remote Access with a Simple Interface](https://www.g2.com/survey_responses/anydesk-review-12921183)" | | 9 | [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) | 4.7/5.0 (479 reviews) | MSP remote support with unattended access | "[Secure, Seamless Unattended Access with ScreenConnect and NinjaOne Integration](https://www.g2.com/survey_responses/screenconnect-review-12676760)" | | 10 | [Azure Bastion](https://www.g2.com/products/azure-bastion/reviews) | 4.5/5.0 (16 reviews) | Browser-based VM access without public IPs | "[Secure, Hassle-Free VM Access Right from Azure Portal](https://www.g2.com/survey_responses/azure-bastion-review-12068608)" | --- ## What Are the Most Common Questions About Remote Desktop Software? *AI-generated · Last updated: May 26, 2026* ### Which Remote Desktop solutions prevent unauthorized access and security breaches for your organization and specific needs? Based on G2 reviews, buyers looking to reduce unauthorized access risk often focus on products reviewers describe as secure, controlled, and easy to manage without exposing systems broadly. According to verified users, BeyondTrust Remote Support is frequently praised for strong security, audit logs, credential injection, and access through strict firewalls without relying on a traditional VPN. G2 reviewers mention TeamViewer for secure unattended access and broad device support, while ScreenConnect is noted for role-based access, session recording, and backstage access that helps IT teams work without disrupting users. Across recent reviews, buyers also flag pricing and setup complexity as tradeoffs for more security-focused tools. - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – used for secure remote support with audit logs, credential controls, and firewall-friendly access - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – used for secure unattended access, cross-platform support, and remote troubleshooting - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – chosen for remote admin access, session recording, and controlled technician workflows ### What Top Remote Desktop vendors with strong endpoint security and threat prevention. and key capabilities? Based on G2 reviews, products associated with stronger endpoint security themes are often those that combine remote access with patching, visibility, or controlled access features. G2 reviewers mention Action1 for vulnerability scanning, patch management, and remote desktop support from a centralized console, which helps teams keep endpoints updated while still assisting users remotely. According to verified users, BeyondTrust Remote Support stands out for secure remote access, logging, and controlled privileged workflows. Reviewers also highlight Heimdal for combining patching, remote support, and broader security management in one platform. Buyers should note that recent reviews also mention tradeoffs such as heavier interfaces, support expectations, or pricing depending on the product. **Here are some of the top-rated products on G2:** - [Action1](https://www.g2.com/products/action1/reviews) – best fit for teams that want patching, vulnerability visibility, and remote support in one console - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – suited for secure remote support with auditing and controlled privileged access - [Heimdal](https://www.g2.com/products/heimdal/reviews) – useful for organizations combining patch management, remote support, and security operations ### What Best Remote Desktop platforms providing lowest latency and user experience. that deliver strong ROI? Based on G2 reviews, buyers most often connect low-latency experience with tools that feel smooth during support sessions and reduce travel or downtime. According to verified users, TeamViewer is commonly described as fast, stable, and easy to launch, with reviewers noting low lag during screen sharing, troubleshooting, and file transfer. G2 reviewers also describe Zoho Assist as lightweight, cost-conscious, and easy to deploy for attended and unattended support. RemotePC appears in reviews as a practical value choice for remote work, with users highlighting quick setup, responsive performance, and broad device access. Across recent reviews, strong ROI themes center on fewer site visits, faster issue resolution, and simpler remote work access. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – often used for fast remote troubleshooting, smooth sessions, and cross-platform access - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – valued for affordable unattended support, simple deployment, and browser-based access - [RemotePC](https://www.g2.com/products/remotepc/reviews) – chosen for responsive remote work access, simple setup, and good value for distributed teams ### What are the best Remote Desktop platforms for enterprise security and work? Based on G2 reviews, enterprise buyers tend to favor platforms that combine secure remote access with centralized control, unattended access, and support for distributed users. According to verified users, TeamViewer is widely used for enterprise support because reviewers mention centralized management, unattended access, broad operating system coverage, and strong reliability across many endpoints. G2 reviewers also point to BeyondTrust Remote Support for organizations prioritizing auditability, granular access control, and secure support across stricter environments. ScreenConnect is frequently mentioned for backstage access, technician tooling, and integration into existing service workflows. Recent reviews suggest the best fit depends on whether your priority is scale, deeper security controls, or technician efficiency. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – strong fit for large-scale remote support, unattended access, and multi-device administration - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – favored for secure enterprise access, auditing, and compliance-oriented workflows - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – useful for IT teams needing backstage support tools and efficient remote troubleshooting ### What Most trusted Remote Desktop by IT leaders based on verified user reviews? Based on G2 reviews, TeamViewer appears as the most trusted single option in this recent review set because it has the strongest recent review volume among eligible products and is repeatedly described as reliable, easy to deploy, and effective for remote troubleshooting, unattended access, and cross-platform support. According to verified users, trust is tied to stable sessions, familiar workflows, and the ability to support employees or clients without being onsite. G2 reviewers mention that buyers appreciate TeamViewer for enterprise-scale use, remote file transfer, and broad device compatibility, though some also raise pricing and occasional connection or version issues. Overall, recent reviews position it as a dependable choice for many common remote support needs. ### Which Remote Desktop tools enable work-from-anywhere access without VPN complexity for your organization and specific needs? Based on G2 reviews, buyers trying to simplify remote work without traditional VPN friction often choose products that connect through lightweight agents, browsers, or unattended access tools. G2 reviewers mention Splashtop Remote Access for secure access to office desktops from home, with users highlighting easy deployment and strong performance for remote work. According to verified users, Zoho Assist is valued for browser-based access and unattended sessions that replace older VPN-style workflows for some teams. TeamViewer is also frequently mentioned for accessing systems from anywhere without complex network configuration, especially across mixed device environments. Recent reviews suggest buyers should compare ease of deployment, connection consistency, and support needs for non-technical end users. **Here are some of the top-rated products on G2:** - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) – used for remote work, cross-device access, and secure connections without onsite presence - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – helpful for browser-based support and unattended access without added setup complexity - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – often chosen for remote access from anywhere across Windows, Mac, Linux, and mobile devices ### What Highest rated Remote Desktop for delivering seamless user experience with security. and key capabilities? Based on G2 reviews, seamless experience usually means quick connection, simple setup, and secure access that does not interrupt users more than necessary. According to verified users, Zoho Assist stands out in recent reviews for straightforward deployment, browser access, unattended support, and a lightweight client that is easy for end users to understand. G2 reviewers also describe BeyondTrust Remote Support as strong for secure, compliant workflows, especially where audit trails and controlled access matter. TeamViewer is often praised for smooth remote control, cross-platform use, and easy session initiation. Across recent feedback, the main differentiators are onboarding simplicity, connection reliability, and how much security control a team needs day to day. **Here are some of the top-rated products on G2:** - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – recognized for easy end-user setup, unattended access, and smooth browser-based support - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – suited for teams that need seamless support plus audit and access controls - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – widely used for smooth sessions, quick setup, and secure cross-platform connectivity ### Which Remote Desktop software includes granular access controls and monitoring for your organization and specific needs? Based on G2 reviews, products with stronger control and monitoring themes tend to be used by IT teams that need oversight, role separation, and session accountability. According to verified users, BeyondTrust Remote Support is frequently associated with granular access control, audit logs, session recording, and credential handling for secure support. G2 reviewers mention ScreenConnect for role-based permissions, session recording, and backstage access that helps technicians manage devices without interrupting users. TeamViewer is also cited for centralized management and unattended access across many devices. Recent review patterns suggest these products appeal most to organizations balancing technician flexibility with security review, governance, and clearer visibility into remote sessions. **Here are some of the top-rated products on G2:** - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – best for organizations needing auditing, credential controls, and secure session oversight - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – useful for role-based access, session recording, and backstage remote administration - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – supports centralized management and controlled unattended access across device fleets ### What Remote Desktop software with proven connection stability and reliable performance. and key capabilities? Based on G2 reviews, reliable performance is most often described in terms of stable sessions, quick connection times, and enough responsiveness to troubleshoot in real time. G2 reviewers mention TeamViewer repeatedly for stable connections, low lag, unattended access, file transfer, and broad operating system support. According to verified users, Zoho Assist is often seen as dependable for unattended customer support and browser-based access, with many reviewers highlighting simple deployment and consistent day-to-day use. Splashtop Remote Access is also praised for fast, secure, and lightweight remote work access. Reviews still note occasional lag on weaker networks, so performance expectations often depend on bandwidth and device conditions. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – known for stable unattended access, file transfer, and cross-platform remote support - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – used for dependable remote assistance, unattended access, and simple browser-based sessions - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) – chosen for lightweight, secure remote access and responsive remote work sessions ### What Most reliable Remote Desktop based on reviews from IT operations teams. and key capabilities? Based on G2 reviews, TeamViewer is the most reliable single product highlighted by this recent review set because it has the highest eligible recent review volume and a broad range of comments from IT support and operations users. According to verified users, its reliability is tied to unattended access, centralized deployment, stable cross-platform connectivity, and ease of starting support sessions quickly. G2 reviewers mention that IT teams use it for enterprise support, server access, file transfer, and helping distributed users without onsite visits. While some reviewers mention cost, UI complexity, or occasional lag, the overall pattern in recent reviews points to TeamViewer as the most consistently referenced option for dependable remote operations. ## G2 Grid® for Remote Desktop Software ![G2 Grid® for Remote Desktop Software plotting products by satisfaction and market presence](https://www.g2.com/categories/remote-desktop/grids.png?focus%5B%5D=2397&focus%5B%5D=15890&focus%5B%5D=55794&focus%5B%5D=70792&focus%5B%5D=32592&focus%5B%5D=101553&focus%5B%5D=13662&focus%5B%5D=15025) Highlighted products: TeamViewer, Zoho Assist, RemotePC, Action1, Splashtop Remote Access, Syncro, AnyDesk, and ScreenConnect. Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-desktop/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=zoho-assist&focus%5B%5D=remotepc&focus%5B%5D=action1&focus%5B%5D=splashtop-remote-access&focus%5B%5D=syncro&focus%5B%5D=anydesk&focus%5B%5D=screenconnect&segment=small-business) ## How Many Remote Desktop Software Products Does G2 Track? **Total Products under this Category:** 138 ### Category Stats (Jul 2026) - **Average Rating**: 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: TightVNC (+0.58%) - Among all products in this category, TightVNC recorded the largest rating increase compared to last month *Last updated: July 21, 2026* ## How Does G2 Rank Remote Desktop Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 16,000+ Authentic Reviews - 138+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Remote Desktop Software Is Best for Your Use Case? - **Best for Small Businesses:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Best for Mid-Market:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Best for Enterprise:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Highest User Satisfaction:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Best Free Software:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) --- **Sponsored** ### Prisma Browser for Business Prisma Browser for Business is a secure web browser tailored for small businesses, integrating advanced security features directly into the browsing experience. Built on the Chromium platform, it offers a familiar interface while providing enterprise-grade protection against online threats such as phishing, ransomware, and data breaches. This solution enables teams to work seamlessly across various applications and AI tools, ensuring data security without the need for a dedicated IT team. Key Features and Functionality: - Proactive Threat Protection: Utilizes AI-powered threat scanning to detect and block phishing attempts, malware, and other cyber threats in real-time. - Data Loss Prevention: Implements controls to prevent accidental sharing of sensitive information, such as disabling copy/paste and file uploads to unauthorized platforms. - AI Interaction Management: Monitors and regulates AI tool usage to prevent unintended actions and data leaks, ensuring that business information remains secure. - User-Friendly Deployment: Offers a straightforward setup process with pre-configured security settings, allowing businesses to protect their teams without technical expertise. Primary Value and Problem Solved: Prisma Browser for Business addresses the critical need for robust cybersecurity in small businesses, which are increasingly targeted by sophisticated cyberattacks. By embedding security directly into the browser, it safeguards the primary workspace where employees spend the majority of their time. This solution not only protects against external threats but also mitigates risks associated with accidental data exposure through AI tools and other online platforms. By providing an easy-to-use, comprehensive security solution, Prisma Browser for Business empowers small businesses to focus on growth and productivity without compromising on security. 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[Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) Devolutions Remote Desktop Manager (RDM) is a remote connection management solution that helps IT professionals centralize, organize, and secure their remote connections, credentials, and access tools from a single platform. It belongs to the remote connection management and remote desktop software category and is built for system administrators, IT teams, managed service providers, and other technical users who manage many systems, protocols, and credentials across distributed environments. Rather than maintaining separate tools for each protocol, users consolidate connections such as RDP, VPN, SSH, VNC, and many third-party technologies into one organized interface. RDM stores the credentials associated with those connections, applies access controls, and can integrate with a shared data source — Devolutions Cloud or Devolutions Server — so that teams work from a common, governed set of connections and secrets. A free edition is available for individual users, while team editions add shared vaults, role-based permissions, and centralized management. Common use cases include launching and managing remote sessions across servers and devices, centralizing credentials so they are not stored in scattered locations, delegating access to colleagues without exposing underlying passwords, and meeting audit and compliance requirements through logging and role-based control. Key features and benefits include: - Centralized management of a wide range of remote connection types and protocols (RDP, VPN, SSH, VNC, and many others) in one interface - Integrated credential and password storage, with the option to connect to a shared Devolutions workspace for team-wide governance - Role-based access control that lets administrators grant connection access without revealing the associated credentials - Active Directory synchronization and automation features that reduce manual connection management - A free edition for independent IT users, with paid team editions for shared, governed environments Organizations adopt Remote Desktop Manager to reduce the operational overhead of managing many systems, to consolidate fragmented connection and credential tools, and to apply consistent security and access policies across their infrastructure. It is commonly used in IT operations, help desks, and managed service environments where technicians need fast, controlled access to a large and varied set of remote endpoints. **Average Rating:** 4.7/5.0 **Total Reviews:** 195 **How Do G2 Users Rate Devolutions Remote Desktop Manager?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.5/10 (Category avg: 9.1/10) - **Device Management:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Devolutions Remote Desktop Manager?** - **Seller:** [Devolutions](https://www.g2.com/sellers/devolutions) - **Year Founded:** 2010 - **HQ Location:** Lavaltrie, Quebec - **Twitter:** @DevolutionsInc (1,249 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1533251/ (236 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Small-Business, 41% Mid-Market #### What Are Devolutions Remote Desktop Manager's Pros and Cons? **Pros:** - Mobile Compatibility (3 reviews) - Password Management (3 reviews) - Remote Access (3 reviews) - Cross-Platform (2 reviews) - Customer Support (2 reviews) **Cons:** - Delay Issues (1 reviews) - Integration Difficulty (1 reviews) - Learning Curve (1 reviews) - Pricing Issues (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Devolutions Remote Desktop Manager? *AI-generated summary from verified user reviews* **Pros:** - Users value the **mobile compatibility** of RDM, enabling seamless access to remote management anytime, anywhere. - Users value the **seamless password management** in RDM, allowing effortless access to credentials from anywhere. - Users appreciate the **remote access capabilities** of Devolutions Remote Desktop Manager, enabling secure and efficient connection management. - Users appreciate the **cross-platform support** of RDM, allowing seamless access across all devices and operating systems. - Users commend the **exceptional customer support** of Devolutions Remote Desktop Manager, enhancing their overall experience and satisfaction. **Cons:** - Users experience frustratingly **slow loading times** when starting Devolutions Remote Desktop Manager for the first time. - Users face **integration difficulties** with Devolutions Remote Desktop Manager, requiring significant time to learn and utilize effectively. - Users find the **learning curve steep** due to many functions and a lack of inline help or instructions. - Users feel that **pricing issues** hinder access to Devolutions Remote Desktop Manager's solutions, calling for more flexibility. - Users often find the **slow performance** of Devolutions Remote Desktop Manager frustrating, especially during initial loading times. #### What Are Recent G2 Reviews of Devolutions Remote Desktop Manager? **"[Centralized Access, Effortless Server Management](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-12620995)"** **Rating:** 5.0/5.0 stars *— Brad M.* [Read full review](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-12620995) --- **"[Must have tool](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-9354274)"** **Rating:** 5.0/5.0 stars *— Francois F.* [Read full review](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-9354274) --- #### What Are G2 Users Discussing About Devolutions Remote Desktop Manager? - [What is Devolutions Remote Desktop Manager used for?](https://www.g2.com/discussions/what-is-devolutions-remote-desktop-manager-used-for) - [How do I manage multiple remote desktop connections?](https://www.g2.com/discussions/how-do-i-manage-multiple-remote-desktop-connections) - [Is Remote Desktop Manager free?](https://www.g2.com/discussions/is-remote-desktop-manager-free) - 1 comment - [What is devolutions Remote Desktop Manager?](https://www.g2.com/discussions/what-is-devolutions-remote-desktop-manager) - 3 comments - [Is devolutions Remote Desktop Manager safe?](https://www.g2.com/discussions/is-devolutions-remote-desktop-manager-safe) ### 2. [FixMe.IT](https://www.g2.com/products/fixme-it/reviews) FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world — including reliable compatibility with legacy environments such as Windows XP. Starting at just $32.50 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 200 unattended machines. Other key features include branding, multi-session handling, multi-window control, drag-n-drop file transfer, multi-monitor navigation, whiteboard tools, session recording and reporting, reboot & auto-reconnect, and much more. **Average Rating:** 4.7/5.0 **Total Reviews:** 220 **How Do G2 Users Rate FixMe.IT?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.4/10 (Category avg: 9.1/10) - **Device Management:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind FixMe.IT?** - **Seller:** [Techinline](https://www.g2.com/sellers/techinline) - **Year Founded:** 2007 - **HQ Location:** Toronto - **Twitter:** @techinline (730 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3743785/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 66% Small-Business, 32% Mid-Market #### What Are Recent G2 Reviews of FixMe.IT? **"[FixMe.IT is the best for technical support internally and externally!!](https://www.g2.com/survey_responses/fixme-it-review-8943398)"** **Rating:** 5.0/5.0 stars *— Jessica K.* [Read full review](https://www.g2.com/survey_responses/fixme-it-review-8943398) --- **"[best remote access tool for windows](https://www.g2.com/survey_responses/fixme-it-review-8075064)"** **Rating:** 4.5/5.0 stars *— Verified User in Program Development* [Read full review](https://www.g2.com/survey_responses/fixme-it-review-8075064) --- #### What Are G2 Users Discussing About FixMe.IT? - [What is FixMe.IT used for?](https://www.g2.com/discussions/what-is-fixme-it-used-for) ### 3. [Pandora FMS](https://www.g2.com/products/pandora-fms/reviews) Pandora FMS is a unified monitoring and observability platform designed to consolidate visibility, alerting, reporting, and automation across heterogeneous IT environments. Instead of combining multiple point tools for networks, servers, applications, and cloud services, Pandora FMS centralizes data collection and operational workflows in a single console, reducing integration effort and operational complexity in on-premise, hybrid, and multi-cloud architectures. The platform collects telemetry using multiple methods, including agents, remote checks, standard protocols (e.g., SNMP/WMI), APIs, and log/event ingestion. This enables teams to monitor infrastructure and services end-to-end, correlate signals, and maintain consistent alerting policies and dashboards across distributed estates. Pandora FMS also supports capacity and trend analysis to anticipate resource constraints and identify recurring patterns, and includes AI-assisted capabilities for anomaly detection and automated thresholds to surface hard-to-spot operational signals. Pandora FMS is extensible through a large plugin ecosystem (500+ plugins and integrations), covering a wide range of enterprise and infrastructure technologies such as SAP, Oracle, Citrix, JBoss, VMware, AWS, SQL Server, Red Hat, and WebSphere. This extensibility helps organizations standardize monitoring across legacy and modern stacks without redesigning their monitoring approach per technology. Core capabilities: -Unified monitoring for networks, servers, applications, cloud services, endpoints, and logs -Centralized alerting, event correlation, dashboards, and scheduled reporting -Flexible data collection via agents, remote checks, APIs, and plugins -Scalability for distributed environments and large numbers of monitored elements -Analytics for trend/capacity planning plus AI-assisted anomaly detection and dynamic thresholds -A key differentiator is direct vendor support, which simplifies escalation and ensures continuity of expertise for deployment, tuning, and ongoing operations. **Average Rating:** 4.6/5.0 **Total Reviews:** 212 **How Do G2 Users Rate Pandora FMS?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Usage Information:** 9.2/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.8/10 (Category avg: 9.1/10) - **Device Management:** 9.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Pandora FMS?** - **Seller:** [Pandora FMS](https://www.g2.com/sellers/pandora-fms) - **Company Website:** https://pandorafms.com/ - **Year Founded:** 2004 - **HQ Location:** Madrid, Spain - **Twitter:** @pandorafms (5,458 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/pandora-pfms/ (56 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Data Analyst - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 50% Mid-Market, 37% Small-Business #### What Are Pandora FMS's Pros and Cons? **Pros:** - Monitoring (138 reviews) - Ease of Use (114 reviews) - Real-time Monitoring (96 reviews) - Flexibility (64 reviews) - Network Monitoring (61 reviews) **Cons:** - Learning Curve (44 reviews) - Complex Setup (32 reviews) - Learning Difficulty (29 reviews) - Complex Configuration (27 reviews) - Difficult Learning (27 reviews) ### What Do G2 Reviewers Say About Pandora FMS? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliable remote monitoring** of Pandora FMS, appreciating its seamless integration and ease of access. - Users appreciate the **ease of use** of Pandora FMS, making server monitoring and management seamless and efficient. - Users value the **real-time monitoring** capabilities of Pandora FMS, enhancing visibility and quick response across IT systems. - Users value the **flexibility** of Pandora FMS, easily adapting monitoring to diverse systems and specific needs. - Users value the **real-time network monitoring** of Pandora FMS, which provides instant alerts for any issues. **Cons:** - Users find the **learning curve steep** , especially for beginners navigating complex scripts and configurations. - Users find the **complex setup** of Pandora FMS to be challenging, impacting initial experiences and usability. - Users find the **learning curve steep** with Pandora FMS, particularly when customizing and integrating specific functionalities. - Users struggle with the **complex configuration** of Pandora FMS, finding the setup process time-consuming and challenging to navigate. - Users find the **difficult learning curve** of Pandora FMS challenging, affecting their overall experience with the software. #### What Are Recent G2 Reviews of Pandora FMS? **"[Fast Deployment, Easy to Use, and Strong Performance Even in the Community Version](https://www.g2.com/survey_responses/pandora-fms-review-12677659)"** **Rating:** 5.0/5.0 stars *— David D.* [Read full review](https://www.g2.com/survey_responses/pandora-fms-review-12677659) --- **"[Why we decided to bet on PandoraFMS](https://www.g2.com/survey_responses/pandora-fms-review-7666873)"** **Rating:** 4.5/5.0 stars *— Verified User in Commercial Real Estate* [Read full review](https://www.g2.com/survey_responses/pandora-fms-review-7666873) --- #### What Are G2 Users Discussing About Pandora FMS? - [What are the benefits and drawbacks of using Pandora FMS for IT monitoring?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-pandora-fms-for-it-monitoring) ### 4. [EV Reach](https://www.g2.com/products/ev-reach/reviews) Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With EV Reach you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management **Average Rating:** 4.5/5.0 **Total Reviews:** 428 **How Do G2 Users Rate EV Reach?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.2/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind EV Reach?** - **Seller:** [EasyVista](https://www.g2.com/sellers/easyvista) - **Year Founded:** 1988 - **HQ Location:** Noisy-le-Grand - **Twitter:** @EasyVista (1,283 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/65515/ (369 employees on LinkedIn®) - **Ownership:** EPA: ALEZV **Who Uses This Product?** - **Who Uses This:** IT Manager, Systems Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 59% Mid-Market, 31% Enterprise #### What Are EV Reach's Pros and Cons? **Pros:** - Ease of Use (45 reviews) - Remote Control (23 reviews) - Remote Support (21 reviews) - Remote Access (19 reviews) - Useful (14 reviews) **Cons:** - Remote Access Issues (14 reviews) - Missing Features (8 reviews) - Connection Issues (7 reviews) - Slow Performance (7 reviews) - Feature Limitations (6 reviews) ### What Do G2 Reviewers Say About EV Reach? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of EV Reach, enabling intuitive navigation and streamlined workflows for all team members. - Users love the **flexibility of remote access** with EV Reach, allowing efficient troubleshooting and device management. - Users value the **remote support capabilities** of EV Reach, enabling quick issue resolution and enhanced user satisfaction. - Users value **seamless remote access** with EV Reach, enhancing troubleshooting speed and overall user satisfaction significantly. - Users value the **comprehensive feature set** of EV Reach, enhancing productivity and simplifying remote support management. **Cons:** - Users face **remote access issues** with EV Reach, particularly around setup difficulties and connection reliability. - Users note the lack of **missing features** in EV Reach, such as patch management and pre-built packages. - Users face frequent **connection issues** , complicating setup and configuration processes for the EV Reach product. - Users experience **slow performance** with EV Reach, particularly during peak times, impacting productivity and efficiency. - Users feel the **feature limitations** of EV Reach hinder usability and flexibility, especially for new users and small teams. #### What Are Recent G2 Reviews of EV Reach? **"[Amazing Remote Tool](https://www.g2.com/survey_responses/ev-reach-review-8400091)"** **Rating:** 5.0/5.0 stars *— Camilo C.* [Read full review](https://www.g2.com/survey_responses/ev-reach-review-8400091) --- **"[EV Reach is a tool in our IT EUS toolkit](https://www.g2.com/survey_responses/ev-reach-review-9896365)"** **Rating:** 5.0/5.0 stars *— SANJEET K.* [Read full review](https://www.g2.com/survey_responses/ev-reach-review-9896365) --- ### 5. [HelpWire](https://www.g2.com/products/helpwire/reviews) HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256. Core features: - No sign-up for the remote user – reduce friction and speed up session initiation. - Reboot & reconnect – continue support after system restarts without losing access. - UAC elevation support – perform administrative tasks on Windows devices during the session. - File transfer – move files between devices during support work. - Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default. - Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session. - Multi-screen view – work across all client monitors without switching context. - Two-factor authentication (2FA) – protect account access. - Firewall-friendly connections – run support within restricted network environments. **Average Rating:** 4.8/5.0 **Total Reviews:** 29 **How Do G2 Users Rate HelpWire?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Usage Information:** 9.5/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.4/10 (Category avg: 9.1/10) - **Device Management:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind HelpWire?** - **Seller:** [Electronic Team](https://www.g2.com/sellers/electronic-team) - **Year Founded:** 2018 - **HQ Location:** 11890 Sunrise Valley Dr, Ste 111, Reston, VA 20191, USA - **Twitter:** @inc_electronic (268 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/electronic-team-inc/ (37 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 83% Small-Business, 20% Mid-Market #### What Are HelpWire's Pros and Cons? **Pros:** - Reliable (2 reviews) - Simplicity (2 reviews) - Connection Speed (1 reviews) - Cross-Platform (1 reviews) - Cross-Platform Support (1 reviews) **Cons:** - Connection Issues (1 reviews) - Setup Difficulties (1 reviews) - Steep Learning Curve (1 reviews) ### What Do G2 Reviewers Say About HelpWire? *AI-generated summary from verified user reviews* **Pros:** - Users commend HelpWire for its **reliable connection** , ensuring seamless performance without frustrating interruptions. - Users find HelpWire's **simplicity** refreshing, appreciating its easy setup and reliable performance without interruptions. - Users are impressed by the **stable and reliable connection speeds** of HelpWire, enhancing their remote assistance experience. - Users value the **cross-platform compatibility** of HelpWire, making it perfect for diverse operating systems in their enterprises. - Users value the **cross-platform support** of HelpWire, enhancing collaboration between Mac and Windows environments. **Cons:** - Users occasionally face **connection issues** , but appreciate the product's current free access despite these challenges. - Users find the **client connection setup challenging** , suggesting a better UI for managing connections would be beneficial. - Users find the **steep learning curve** for HelpWire's client challenging, wishing for a more user-friendly interface. #### What Are Recent G2 Reviews of HelpWire? **"[A Reliable Alternative to TeamViewer](https://www.g2.com/survey_responses/helpwire-review-11439425)"** **Rating:** 4.0/5.0 stars *— Muhammad Ammar Z.* [Read full review](https://www.g2.com/survey_responses/helpwire-review-11439425) --- **"[Fabulous - FREE - Option to Support My Clients](https://www.g2.com/survey_responses/helpwire-review-11451142)"** **Rating:** 4.5/5.0 stars *— Mark V.* [Read full review](https://www.g2.com/survey_responses/helpwire-review-11451142) --- #### What Are G2 Users Discussing About HelpWire? - [What is HelpWire used for?](https://www.g2.com/discussions/what-is-helpwire-used-for) ### 6. [MobaXTerm](https://www.g2.com/products/mobaxterm/reviews) MobaXterm is an all-in-one remote computing toolbox designed for Windows, integrating a comprehensive suite of network tools and Unix commands into a single, portable application. It caters to IT professionals, developers, and system administrators who require efficient management of remote systems. By consolidating various functionalities, MobaXterm simplifies complex networking tasks and enhances productivity. Key Features and Functionality: - Tabbed Terminal with Unix Commands: Provides a terminal emulator supporting essential Unix commands like `ls`, `cd`, `grep`, and `awk`, offering a familiar environment for users accustomed to Unix/Linux systems. - Session Management: Supports multiple remote sessions, including SSH, Telnet, Rlogin, RDP, VNC, XDMCP, FTP, SFTP, and Serial connections, all managed within a unified interface. - Graphical SFTP Browser: Facilitates secure file transfers through an integrated SFTP browser, enabling drag-and-drop functionality between local and remote systems. - Embedded X11 Server: Allows the execution of remote graphical applications on the local Windows desktop without additional configuration, utilizing X11 forwarding. - Multi-Execution: Enables simultaneous execution of commands across multiple servers, streamlining repetitive tasks. - Embedded Tools: Includes a variety of network tools and utilities tailored for system administrators and developers, such as a text editor, packet capture, and network daemons. - Macros Support: Offers the ability to record and replay macros, automating complex command sequences to save time and reduce errors. - Customization Options: Provides extensive customization, including custom startup commands, scripts, and configuration settings, allowing users to tailor the application to their specific needs. Primary Value and Solutions Provided: MobaXterm addresses the challenges of remote system management by offering a unified platform that combines multiple network protocols and tools. Its integration of an X11 server, SSH client, and various network utilities into a single application reduces the need for multiple disparate tools, thereby enhancing workflow efficiency. The portable nature of MobaXterm allows users to operate it from a USB drive without installation, providing flexibility for professionals who work across different machines. By simplifying remote access, file transfers, and the execution of graphical applications, MobaXterm significantly improves productivity and streamlines the management of remote systems. **Average Rating:** 4.6/5.0 **Total Reviews:** 102 **How Do G2 Users Rate MobaXTerm?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.6/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.9/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind MobaXTerm?** - **Seller:** [Mobatek](https://www.g2.com/sellers/mobatek) - **HQ Location:** Toulouse, France - **Twitter:** @mobatek (3,178 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/25263109/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Mid-Market, 29% Small-Business #### What Are MobaXTerm's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - File Transfer (2 reviews) - Simplicity (2 reviews) - Easy Setup (1 reviews) - Easy to Access (1 reviews) **Cons:** - Information Deficiency (1 reviews) - Limited Customization (1 reviews) - Not User-Friendly (1 reviews) - Pricing Issues (1 reviews) - Update Issues (1 reviews) ### What Do G2 Reviewers Say About MobaXTerm? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of MobaXterm, benefiting from its intuitive interface for managing multiple connections efficiently. - Users value the **efficient file transfer capabilities** of MobaXterm, enhancing their remote connection management experience. - Users value the **simplicity** of MobaXterm, enjoying its organized and efficient management of remote connections. - Users enjoy the **easy setup** of MobaXterm, appreciating its organized and efficient management of remote connections. - Users value the **easy access** to organized RDP connections, enhancing efficiency and simplicity while managing multiple sessions. **Cons:** - Users find **log viewing difficult** at times, although it doesn't significantly impact their overall experience. - Users find the **limited customization** options frustrating, feeling the interface is outdated and lacks flexibility. - Users find the **user interface outdated** and experience frustrating limitations in customization and saved credentials. - Users often criticize the **pricing issues** with MobaXTerm, finding it a significant drawback of the product. - Users report **update issues** that disrupt saved credentials, compounded by a somewhat outdated interface and limited customization options. #### What Are Recent G2 Reviews of MobaXTerm? **"[Effortless Remote Management with a Clean, Tab-Based Interface](https://www.g2.com/survey_responses/mobaxterm-review-12065180)"** **Rating:** 5.0/5.0 stars *— Ljupcho T.* [Read full review](https://www.g2.com/survey_responses/mobaxterm-review-12065180) --- **"[A Swiss Army Knife for IT Tasks and Remote Access](https://www.g2.com/survey_responses/mobaxterm-review-12993998)"** **Rating:** 5.0/5.0 stars *— Leonidas R.* [Read full review](https://www.g2.com/survey_responses/mobaxterm-review-12993998) --- #### What Are G2 Users Discussing About MobaXTerm? - [What are the benefits and drawbacks of using MobaXTerm for remote computing?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-mobaxterm-for-remote-computing) - [What is MobaXTerm used for?](https://www.g2.com/discussions/mobaxterm-what-is-mobaxterm-used-for) - 1 comment - [Why MobaXterm is better than PuTTY?](https://www.g2.com/discussions/why-mobaxterm-is-better-than-putty) - 2 comments - [Is MobaXterm free?](https://www.g2.com/discussions/is-mobaxterm-free) - 2 comments - [What is MobaXterm?](https://www.g2.com/discussions/what-is-mobaxterm) - 1 comment ### 7. [LiteManager](https://www.g2.com/products/litemanager/reviews) LiteManager Pro/Free — remote access support software for remote administration of computers over the Internet or remote control in a local network, for distant learning, providing remote support to users and supervising work activity of employees. The program allows to quickly and easily control computer desktop in real-time mode with full support for Windows, provides secure remote access to the file system, processes and services of the remote computer. LiteManager has built-in tools for creating network map, collecting technical data, ability to deploy and update using remote installation services, configure private ID router (NOIP) and many other features. Classroom management software. **Average Rating:** 4.6/5.0 **Total Reviews:** 25 **How Do G2 Users Rate LiteManager?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.8/10 (Category avg: 9.1/10) - **Device Management:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind LiteManager?** - **Seller:** [LiteManagerTeam](https://www.g2.com/sellers/litemanagerteam) - **Year Founded:** 2010 - **HQ Location:** St. Petersburg, Russia - **Twitter:** @Litemanager (358 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11685343/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 60% Small-Business, 24% Mid-Market #### What Are LiteManager's Pros and Cons? **Pros:** - Connection Speed (1 reviews) - Customer Support (1 reviews) - File Transfer (1 reviews) - Reliable (1 reviews) - Remote Control (1 reviews) **Cons:** - Connection Issues (1 reviews) - Feature Limitations (1 reviews) - Limited Free (1 reviews) - Reporting Issues (1 reviews) ### What Do G2 Reviewers Say About LiteManager? *AI-generated summary from verified user reviews* **Pros:** - Users find LiteManager's **connection speed** impressive, enabling quick access to remote users in urgent situations. - Users appreciate the **excellent customer support** of LiteManager, which effectively addresses all their needs. - Users value the **efficient file transfer** capabilities of LiteManager, enhancing their remote desktop management experience. - Users find LiteManager to be **reliable** , meeting all their requirements and surpassing their expectations. - Users appreciate the **efficient remote control** capabilities of LiteManager, enhancing IT support and administration tasks seamlessly. **Cons:** - Users experience **connection issues** with LiteManager, causing frustration and potential disruptions during remote sessions. - Users note the **feature limitations** of LiteManager, particularly in comparison to more advanced remote desktop solutions. - Users find the **limited free version** restrictive, allowing only up to 30 users, which is insufficient for larger teams. - Users report **limitations in reporting issues** , affecting the effectiveness of LiteManager's monitoring tools and overall experience. #### What Are Recent G2 Reviews of LiteManager? **"[Much more powerful and versatile than its competition](https://www.g2.com/survey_responses/litemanager-review-11007550)"** **Rating:** 5.0/5.0 stars *— Pablo M.* [Read full review](https://www.g2.com/survey_responses/litemanager-review-11007550) --- **"[System](https://www.g2.com/survey_responses/litemanager-review-10385189)"** **Rating:** 5.0/5.0 stars *— Johannes A.* [Read full review](https://www.g2.com/survey_responses/litemanager-review-10385189) --- ### 8. [Kasm Workspaces](https://www.g2.com/products/kasm-workspaces/reviews) The Next-Generation Workspace: Web-Native. Zero-Trust. Hyperconverged. Kasm provides capabilities not possible with your legacy workspace provider: a modern foundation for integrations, devops-enabled automation for deployment speed, data-loss-prevention controls for cybersecurity, and freedom of choice across cloud/hypervisor/infrastructure to escape vendor-lock. Kasm is changing the way that businesses deliver digital workspaces using our open-source web-native container streaming technology to establish a modern devops delivery of Desktop as a Service (DaaS), application streaming, and browser isolation. Provide your workforce on-demand, high-performance, and automatically updated desktop workspaces, with secure DLP-controlled access to their data, regardless of location or device. Kasm is the future of digital workplaces, offering secure, efficient and scalable Windows, Linux and MacOS desktops...along with secure remote access, application streaming and open-source intelligence (OSINT) research environments. Trusted to run the most critical enterprise workloads, aligned with your business/mission needs, at a price you can afford. There is a better way...and Kasm is your partner for getting there. **Average Rating:** 4.7/5.0 **Total Reviews:** 49 **How Do G2 Users Rate Kasm Workspaces?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Usage Information:** 8.3/10 (Category avg: 8.7/10) - **Remote Device Control:** 7.8/10 (Category avg: 9.1/10) - **Device Management:** 7.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Kasm Workspaces?** - **Seller:** [Kasm Technologies Inc](https://www.g2.com/sellers/kasm-technologies-inc) - **Company Website:** https://kasm.com/ - **Year Founded:** 2017 - **HQ Location:** McLean, Virginia - **Twitter:** @kasmweb (619 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kasm-technologies (46 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 112% Small-Business, 14% Mid-Market #### What Are Kasm Workspaces's Pros and Cons? **Pros:** - Affordable (4 reviews) - Customer Support (4 reviews) - Ease of Use (4 reviews) - User-Friendly (4 reviews) - Easy Deployment (3 reviews) **Cons:** - System Instability (2 reviews) - Connection Issues (1 reviews) - Feature Limitations (1 reviews) - Slow Performance (1 reviews) - Technical Issues (1 reviews) ### What Do G2 Reviewers Say About Kasm Workspaces? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **affordability** of Kasm Workspaces, enjoying robust features without high costs for remote access solutions. - Users commend the **swift customer support** of Kasm Workspaces, providing quick responses to queries and enhancing overall satisfaction. - Users appreciate the **ease of use** of Kasm Workspaces, enhancing their workflow with quick setup and reliable access. - Users find Kasm Workspaces to be remarkably **user-friendly** , making it accessible even for those with limited IT skills. - Users appreciate the **easy deployment** of Kasm Workspaces, facilitating quick setup and efficient integration within their teams. **Cons:** - Users report **system instability** affecting performance and reliability, particularly with heavy workloads and browser compatibility issues. - Users often face **connection issues** related to browser performance and responsiveness, impacting their overall experience. - Users note **feature limitations** with Kasm Workspaces, particularly regarding browser dependency and performance for resource-intensive tasks. - Users experience **slow performance** during resource-intensive tasks, affecting usability for heavy workloads in Kasm Workspaces. - Users encounter **technical issues** with browser dependency and performance in Kasm Workspaces, affecting responsiveness and heavy workloads. #### What Are Recent G2 Reviews of Kasm Workspaces? **"[KASM OSINT: Gold-Standard Cloud OSINT with Unbeatable Pricing and Support](https://www.g2.com/survey_responses/kasm-workspaces-review-12610051)"** **Rating:** 5.0/5.0 stars *— Verified User in Consumer Goods* [Read full review](https://www.g2.com/survey_responses/kasm-workspaces-review-12610051) --- **"[The Best Fit with Ease and Integrity](https://www.g2.com/survey_responses/kasm-workspaces-review-12615011)"** **Rating:** 5.0/5.0 stars *— Ismael A.* [Read full review](https://www.g2.com/survey_responses/kasm-workspaces-review-12615011) --- #### What Are G2 Users Discussing About Kasm Workspaces? - [What is Kasm Workspaces used for?](https://www.g2.com/discussions/what-is-kasm-workspaces-used-for) - 1 comment, 1 upvote ### 9. [LogMeIn Central](https://www.g2.com/products/logmein-central/reviews) Helping people and businesses access their digital lives from virtually anywhere, on any device. **Average Rating:** 4.2/5.0 **Total Reviews:** 203 **How Do G2 Users Rate LogMeIn Central?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.0/10) - **Usage Information:** 8.3/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.8/10 (Category avg: 9.1/10) - **Device Management:** 7.5/10 (Category avg: 8.7/10) **Who Is the Company Behind LogMeIn Central?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (994 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Network Administrator, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 51% Small-Business, 38% Mid-Market #### What Are Recent G2 Reviews of LogMeIn Central? **"[Great Remote Management and Remote Control software!](https://www.g2.com/survey_responses/logmein-central-review-4579787)"** **Rating:** 4.0/5.0 stars *— Fernando F.* [Read full review](https://www.g2.com/survey_responses/logmein-central-review-4579787) --- **"[LogMeIn For Fast, Efficient Remote Troubleshooting](https://www.g2.com/survey_responses/logmein-central-review-12661807)"** **Rating:** 5.0/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/logmein-central-review-12661807) --- ### 10. [MSP360 Connect](https://www.g2.com/products/msp360-connect/reviews) MSP360 Connect is a remote desktop solution designed for MSPs, IT professionals, businesses, and individuals. Whether providing remote support, managing IT infrastructure, or accessing personal devices, MSP360 Connect delivers fast, stable, and secure remote access. With features like unattended access, strong encryption, and seamless connectivity, it ensures efficient troubleshooting, remote maintenance, and collaboration—eliminating the need for on-site visits. **Average Rating:** 4.2/5.0 **Total Reviews:** 50 **How Do G2 Users Rate MSP360 Connect?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Usage Information:** 8.5/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.7/10 (Category avg: 9.1/10) - **Device Management:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind MSP360 Connect?** - **Seller:** [MSP360](https://www.g2.com/sellers/msp360) - **Year Founded:** 2011 - **HQ Location:** Pittsburgh, PA - **Twitter:** @msp360 (2,785 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/298618/ (117 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Information Technology and Services - **Company Size:** 73% Small-Business, 15% Mid-Market #### What Are MSP360 Connect's Pros and Cons? **Pros:** - Affordable (1 reviews) - Ease of Use (1 reviews) - Easy Connection (1 reviews) - Easy Deployment (1 reviews) - Easy Setup (1 reviews) **Cons:** - Audio Issues (1 reviews) - Remote Access Issues (1 reviews) ### What Do G2 Reviewers Say About MSP360 Connect? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **affordable pricing** of MSP360 Connect, making remote management accessible for client devices. - Users find MSP360 Connect **impressively easy to use** , simplifying tasks and ensuring efficient data management across platforms. - Users value the **easy connection** capabilities of MSP360 Connect, enabling smooth and efficient remote access. - Users appreciate the **easy deployment** of MSP360 Connect, making installation and remote management seamless and efficient. - Users appreciate the **easy setup** of MSP360 Connect, making transitions smooth and management of backups effortless. **Cons:** - Users experience **audio issues** with MSP360 Connect, hindering remote communication and overall functionality. - Users report **remote access issues** , including problems with mouse functionality and missing custom settings during installation. #### What Are Recent G2 Reviews of MSP360 Connect? **"["Connects" what we need](https://www.g2.com/survey_responses/msp360-connect-review-9937758)"** **Rating:** 5.0/5.0 stars *— Matthew H.* [Read full review](https://www.g2.com/survey_responses/msp360-connect-review-9937758) --- **"[Effortless Backup and Secure Data Handling](https://www.g2.com/survey_responses/msp360-connect-review-11989871)"** **Rating:** 5.0/5.0 stars *— Dalibor M.* [Read full review](https://www.g2.com/survey_responses/msp360-connect-review-11989871) --- #### What Are G2 Users Discussing About MSP360 Connect? - [What is MSP360 Connect used for?](https://www.g2.com/discussions/what-is-msp360-connect-used-for) ### 11. [Matrix42 FastViewer](https://www.g2.com/products/matrix42-fastviewer/reviews) Matrix42 FastViewer is a remote support and maintenance solution designed to facilitate seamless remote control of computers and devices, regardless of location. It enables IT teams to troubleshoot issues, perform maintenance tasks, and transfer files efficiently, all while ensuring secure and reliable connections. Key Features and Functionality: - Remote Control: Access and control unattended computers and servers as if on-site, allowing for efficient troubleshooting and maintenance. - Multiple Access Points: Utilize FastViewer through a standalone web-based browser application, a desktop application for Windows and Mac, or an integrated web-based application within Matrix42’s Enterprise Service Management. - File Transfer: Easily transfer individual files and folders or synchronize entire folder structures between devices. - Multi-Monitor Support: Collaborate effectively with support for multiple monitors, enhancing the remote working experience. - Unattended Access: Manage and control devices without the need for an on-site presence, providing flexibility and scalability for IT operations. - Security: Ensure data protection with 256-bit AES encryption, safeguarding all remote sessions and file transfers. Primary Value and User Solutions: FastViewer addresses the growing need for robust remote support tools in an increasingly remote and hybrid work environment. By enabling IT departments to resolve issues remotely, it reduces the need for on-site visits, leading to significant cost and time savings. The solution enhances productivity by accelerating ticket resolution and minimizing downtime, allowing employees to focus on their core tasks without interruptions. Its flexibility and ease of use make it an ideal choice for organizations seeking to centralize IT operations and provide consistent support across various locations. **Average Rating:** 4.3/5.0 **Total Reviews:** 79 **How Do G2 Users Rate Matrix42 FastViewer?** - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.0/10) - **Remote Device Control:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Matrix42 FastViewer?** - **Seller:** [Matrix42](https://www.g2.com/sellers/matrix42) - **Year Founded:** 1992 - **HQ Location:** Frankfurt, Germany - **Twitter:** @Matrix42_global (1,097 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/45631 (628 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Small-Business, 42% Mid-Market #### What Are Matrix42 FastViewer's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Remote Work (14 reviews) - Security (8 reviews) - Video Conferencing (8 reviews) - Video Quality (7 reviews) **Cons:** - Expensive (8 reviews) - Limited Features (6 reviews) - Connectivity Issues (5 reviews) - Connection Issues (4 reviews) - Slow Loading (4 reviews) ### What Do G2 Reviewers Say About Matrix42 FastViewer? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Matrix42 FastViewer, highlighting its simple setup and user-friendly interface. - Users highlight the **ease of remote control** and connectivity of Matrix42 FastViewer, enhancing online collaboration effortlessly. - Users appreciate the **secure connection protocols** of Matrix42 FastViewer, enhancing trust in remote communications and support. - Users value the **high-quality audio and user-friendly interface** of Matrix42 FastViewer for seamless online meetings. - Users praise the **amazing video quality** of Matrix42 FastViewer, enhancing their remote meetings and communication efficiency. **Cons:** - Users find the **pricing of Matrix42 FastViewer to be relatively high** , limiting access for small businesses and users. - Users find FastViewer's **limited features** and customization options hinder flexibility and performance for diverse needs. - Users often face **connectivity issues** with FastViewer, affecting accessibility and overall user experience. - Users often experience **connection issues** that hinder data transfer and affect overall usability of FastViewer. - Users experience **slow loading** times with Matrix42 FastViewer, particularly when transferring large files, affecting overall efficiency. #### What Are Recent G2 Reviews of Matrix42 FastViewer? **"[fastviewer offers a reliable and user friendly platform for secure remote access and colllaboration](https://www.g2.com/survey_responses/matrix42-fastviewer-review-11403956)"** **Rating:** 4.5/5.0 stars *— Singh R.* [Read full review](https://www.g2.com/survey_responses/matrix42-fastviewer-review-11403956) --- **"[Better One For Online Meeting & Webinar](https://www.g2.com/survey_responses/matrix42-fastviewer-review-8311256)"** **Rating:** 4.0/5.0 stars *— Sahaya S.* [Read full review](https://www.g2.com/survey_responses/matrix42-fastviewer-review-8311256) --- #### What Are G2 Users Discussing About Matrix42 FastViewer? - [What is Fastviewer used for?](https://www.g2.com/discussions/what-is-fastviewer-used-for) - 2 comments, 1 upvote ### 12. [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support. **Average Rating:** 4.6/5.0 **Total Reviews:** 197 **How Do G2 Users Rate LogMeIn Rescue?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.4/10 (Category avg: 9.1/10) - **Device Management:** 9.3/10 (Category avg: 8.7/10) **Who Is the Company Behind LogMeIn Rescue?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** https://www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (994 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 38% Mid-Market, 34% Small-Business #### What Are LogMeIn Rescue's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Remote Access (4 reviews) - Remote Support (4 reviews) - Remote Control (3 reviews) - Customer Support (2 reviews) **Cons:** - Expensive (3 reviews) - Feature Limitations (2 reviews) - Limited Features (2 reviews) - Ticketing Issues (2 reviews) - Admin (1 reviews) ### What Do G2 Reviewers Say About LogMeIn Rescue? *AI-generated summary from verified user reviews* **Pros:** - Users find LogMeIn Rescue's **ease of use** invaluable for remote problem solving and client issue recording. - Users value the **simple and effective remote access** of LogMeIn Rescue, making IT support easier and more efficient. - Users value the **simple and effective remote assistance** provided by LogMeIn Rescue for hassle-free troubleshooting. - Users appreciate the **remote control feature** of LogMeIn Rescue, enabling effective problem-solving from anywhere. - Users value the **effective customer support** of LogMeIn Rescue, facilitating quick issue resolution through remote control access. **Cons:** - Users find LogMeIn Rescue **too expensive** for its offerings, suggesting better value in other remote software options. - Users feel LogMeIn Rescue has **feature limitations** for its price, especially compared to other remote software options. - Users feel LogMeIn Rescue offers **limited features** for the price, lacking comprehensive tools compared to competitors. - Users report **ticketing issues** , citing unhelpful support and difficulties managing accounts across multiple portals. - Users often face **application crashes and poor support** , complicating account management across multiple platforms. #### What Are Recent G2 Reviews of LogMeIn Rescue? **"[Easy to Use with Seamless Connection and Great Screen Sharing Features](https://www.g2.com/survey_responses/logmein-rescue-review-12937006)"** **Rating:** 5.0/5.0 stars *— MOBOLAJI O.* [Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12937006) --- **"[Effortless Remote Support with Stellar Security](https://www.g2.com/survey_responses/logmein-rescue-review-12760322)"** **Rating:** 4.5/5.0 stars *— Reena S.* [Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12760322) --- #### What Are G2 Users Discussing About LogMeIn Rescue? - [What is Rescue used for?](https://www.g2.com/discussions/what-is-rescue-used-for) ### 13. [Iperius Remote](https://www.g2.com/products/iperius-remote/reviews) Remote Desktop Software, for Remote Support, Remote Access, and Online Meetings. Iperius Remote ensures fast and secure remote desktop connections. The software is convenient for both ITPROS and private individuals. Connect from any a PCs or Devices to another easily and stability. Iperius Remote allows connection over the internet. Remote Control Connect in a simple and rapid manner to any computer. Work as if you were present locally, transfer files, make use of chat. Complete Remote Desktop. Unattended access Install Iperius Remote as a service for unattended access. You can keep a list of the computers of your customers and connect to them in order to carry out assistance at any time. Remote Support Software Access the Servers and Computers of your customers and provide technical support in the easiest and most immediate way. You can connect multiple customers simultaneously in separate windows or have multiple operators access the same remote computer. Manage all your tasks remotely from a centralized panel Once you get in your own account, you’ll be able to see a list of all connected computers and therefore obtain an immediately accessible list of customers to whom you can provide support and managing tasks remotely. Check your Detailed Session Reports The Pro versions allow you to quickly view all the statistics relating to remote connections made. These statistics can be grouped by group, computer or operator, and filtered by specific dates. Secure Powerful Universal Iperius Remote ensures the highest possible level of security with end-to-end encryption, compliant with HIPAA and GDPR standards and Two-Factor Authentication. The video transmission technology is among the most powerful available, with a frame rate of up to 60 FPS. Iperius Remote is a multi-platform software, you can use it on Mac, Windows, Linux but also on Android and iOS. **Average Rating:** 4.5/5.0 **Total Reviews:** 25 **How Do G2 Users Rate Iperius Remote?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Usage Information:** 8.3/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.9/10 (Category avg: 9.1/10) - **Device Management:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Iperius Remote?** - **Seller:** [Enter](https://www.g2.com/sellers/enter) - **HQ Location:** Grottammare, AP - **Twitter:** @enter (2,965 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/enter-srl/ (29 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 85% Small-Business, 15% Mid-Market #### What Are Iperius Remote's Pros and Cons? **Pros:** - Automation (1 reviews) - Connection Speed (1 reviews) - Connectivity (1 reviews) - Ease of Use (1 reviews) - Easy Access (1 reviews) **Cons:** - Audio Issues (1 reviews) - Improvement Needed (1 reviews) - Poor Video Quality (1 reviews) ### What Do G2 Reviewers Say About Iperius Remote? *AI-generated summary from verified user reviews* **Pros:** - Users love the **automation features** of Iperius Remote, enabling efficient and reliable unattended access for seamless service management. - Users appreciate the **super fast connection speed** of Iperius Remote, enhancing service reliability and support efficiency. - Users appreciate the **superb connectivity** of Iperius Remote, enabling easy and fast access for seamless service management. - Users commend the **ease of use** of Iperius Remote, finding it intuitive and quick for effective remote access. - Users love the **easy access** of Iperius Remote, enabling quick service restarts and seamless troubleshooting for colleagues. **Cons:** - Users find Iperius Remote has **audio issues** that detract from its effectiveness in video conferencing situations. - Users find Iperius Remote has **limited video conferencing capabilities** , impacting its effectiveness during collaborative sessions. - Users find **poor video quality** in Iperius Remote affects the overall experience, especially during video conferencing. #### What Are Recent G2 Reviews of Iperius Remote? **"[Secure and Efficient Remote Desktop Solution](https://www.g2.com/survey_responses/iperius-remote-review-8220178)"** **Rating:** 4.5/5.0 stars *— Shubham K.* [Read full review](https://www.g2.com/survey_responses/iperius-remote-review-8220178) --- **"[Like a Ferrari: simple, intuitive, powerful, italian](https://www.g2.com/survey_responses/iperius-remote-review-7696250)"** **Rating:** 5.0/5.0 stars *— Franco F.* [Read full review](https://www.g2.com/survey_responses/iperius-remote-review-7696250) --- #### What Are G2 Users Discussing About Iperius Remote? - [What is Remote Desktop features?](https://www.g2.com/discussions/iperius-remote-what-is-remote-desktop-features) - 1 comment, 1 upvote - [Is Iperius remote safe?](https://www.g2.com/discussions/is-iperius-remote-safe) - 1 comment, 1 upvote - [What are the features of remote access?](https://www.g2.com/discussions/iperius-remote-what-are-the-features-of-remote-access) - 1 comment, 1 upvote - [What is Iperius remote?](https://www.g2.com/discussions/what-is-iperius-remote) - 1 comment, 1 upvote ### 14. [Supremo](https://www.g2.com/products/supremo/reviews) Supremo is a powerful, safe (thanks to the AES 256-bit encryption) and complete solution for remote desktop control and support. It is constituted by one executable file, so it doesn’t need any installation and allows you to access a remote PC/server or host a Meeting in just a few seconds. **Average Rating:** 4.0/5.0 **Total Reviews:** 25 **How Do G2 Users Rate Supremo?** - **Has the product been a good partner in doing business?:** 7.2/10 (Category avg: 9.0/10) - **Usage Information:** 7.4/10 (Category avg: 8.7/10) - **Remote Device Control:** 7.5/10 (Category avg: 9.1/10) - **Device Management:** 7.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Supremo?** - **Seller:** [Nanosystems](https://www.g2.com/sellers/nanosystems) - **Year Founded:** 1986 - **HQ Location:** Ascoli Piceno, Italy - **Twitter:** @NanosystemsSrl (344 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2482692/ (18 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 44% Small-Business, 28% Mid-Market #### What Are Supremo's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - File Transfer (1 reviews) - Mobile Compatibility (1 reviews) - Remote Control (1 reviews) - Security Focus (1 reviews) ### What Do G2 Reviewers Say About Supremo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Supremo, enjoying seamless connections without registration and effective remote control. - Users appreciate the **seamless file transfer** capabilities of Supremo, enhancing productivity and security for remote work. - Users appreciate the **seamless mobile compatibility** of Supremo, enabling easy remote access and control without registration. - Users appreciate the **seamless remote control** connections, enhancing productivity with easy access and security for remote tasks. - Users appreciate the **superior security** of Supremo, highlighting password authentication for safe and reliable remote control. #### What Are Recent G2 Reviews of Supremo? **"[Simple, Lightweight Remote Support](https://www.g2.com/survey_responses/supremo-review-12797484)"** **Rating:** 4.5/5.0 stars *— Verified User in Business Supplies and Equipment* [Read full review](https://www.g2.com/survey_responses/supremo-review-12797484) --- **"[supremo only has 2 subscription plans which is limiting](https://www.g2.com/survey_responses/supremo-review-4315985)"** **Rating:** 4.0/5.0 stars *— Ruth S.* [Read full review](https://www.g2.com/survey_responses/supremo-review-4315985) --- #### What Are G2 Users Discussing About Supremo? - [What is Supremo used for?](https://www.g2.com/discussions/what-is-supremo-used-for) ### 15. [QEMU](https://www.g2.com/products/qemu/reviews) QEMU is a generic and open source machine emulator and virtualizer. **Average Rating:** 4.3/5.0 **Total Reviews:** 26 **How Do G2 Users Rate QEMU?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Usage Information:** 5.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 10.0/10 (Category avg: 9.1/10) - **Device Management:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind QEMU?** - **Seller:** [Fabrice Bellard](https://www.g2.com/sellers/fabrice-bellard) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 48% Small-Business, 31% Enterprise #### What Are Recent G2 Reviews of QEMU? **"[A very handy tool when it comes to emulation and development before sillicon is ready.](https://www.g2.com/survey_responses/qemu-review-4550876)"** **Rating:** 5.0/5.0 stars *— Rajnesh K.* [Read full review](https://www.g2.com/survey_responses/qemu-review-4550876) --- **"[Powerful, extensible, emulator for virtualized workloads](https://www.g2.com/survey_responses/qemu-review-4555222)"** **Rating:** 5.0/5.0 stars *— Lucas R.* [Read full review](https://www.g2.com/survey_responses/qemu-review-4555222) --- ### 16. [Crossover](https://www.g2.com/products/crossover/reviews) Crossover allows users to run Windows on Mac and Linux, easily and affordably. **Average Rating:** 3.7/5.0 **Total Reviews:** 19 **How Do G2 Users Rate Crossover?** - **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 9.0/10) - **Usage Information:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Crossover?** - **Seller:** [codeweavers](https://www.g2.com/sellers/codeweavers) - **Year Founded:** 1996 - **HQ Location:** St. Paul, Minnesota - **Twitter:** @CodeWeavers (6,724 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/73516 (55 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 52% Small-Business, 33% Enterprise #### What Are Recent G2 Reviews of Crossover? **"[Best option to execute .exe on Mac](https://www.g2.com/survey_responses/crossover-review-12597040)"** **Rating:** 4.5/5.0 stars *— Diego R.* [Read full review](https://www.g2.com/survey_responses/crossover-review-12597040) --- **"[Good compatibility generally, but you need to test specific applications!](https://www.g2.com/survey_responses/crossover-review-552905)"** **Rating:** 4.0/5.0 stars *— Andy P.* [Read full review](https://www.g2.com/survey_responses/crossover-review-552905) --- #### What Are G2 Users Discussing About Crossover? - [Is CrossOver Linux free?](https://www.g2.com/discussions/is-crossover-linux-free) - [Is CrossOver a subscription?](https://www.g2.com/discussions/is-crossover-a-subscription) - [Can CrossOver run any Windows app?](https://www.g2.com/discussions/can-crossover-run-any-windows-app) - [What does CrossOver app do?](https://www.g2.com/discussions/what-does-crossover-app-do) ### 17. [Remote Utilities](https://www.g2.com/products/remote-utilities/reviews) Remote Utilities is a comprehensive remote desktop software that allows secure access and control of remote computers, offering features like file transfer, task management, remote registry access, and more, enabling users to provide support, manage networks, and work seamlessly from different locations. **Average Rating:** 4.2/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Remote Utilities?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Usage Information:** 7.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 7.8/10 (Category avg: 9.1/10) - **Device Management:** 8.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Remote Utilities?** - **Seller:** [Remote Utilities](https://www.g2.com/sellers/remote-utilities) - **Year Founded:** 2010 - **HQ Location:** Singapore - **Twitter:** @remoteutilities (206 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/remoteutilities/about (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 22% Enterprise #### What Are Remote Utilities's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Access (1 reviews) - Easy to Access (1 reviews) ### What Do G2 Reviewers Say About Remote Utilities? *AI-generated summary from verified user reviews* **Pros:** - Users find Remote Utilities to be **quick and easy to use** , enhancing convenience while traveling. - Users value the **easy access** to their home laptops, especially for quick and convenient travel use. - Users find Remote Utilities **easy to access** , making it convenient for remote work and travel. #### What Are Recent G2 Reviews of Remote Utilities? **"[Great Remote Access Software](https://www.g2.com/survey_responses/remote-utilities-review-10600886)"** **Rating:** 5.0/5.0 stars *— Brian D.* [Read full review](https://www.g2.com/survey_responses/remote-utilities-review-10600886) --- **"[Remote Utilities allows secure and stable remote access.](https://www.g2.com/survey_responses/remote-utilities-review-11440170)"** **Rating:** 5.0/5.0 stars *— Clemente G.* [Read full review](https://www.g2.com/survey_responses/remote-utilities-review-11440170) --- #### What Are G2 Users Discussing About Remote Utilities? - [What is Remote Utilities host used for?](https://www.g2.com/discussions/what-is-remote-utilities-host-used-for) - 2 comments - [How Remote Utilities work?](https://www.g2.com/discussions/how-remote-utilities-work) - 1 comment - [What is remote control Utilities?](https://www.g2.com/discussions/what-is-remote-control-utilities) - 1 comment - [What are the features of remote access?](https://www.g2.com/discussions/remote-utilities-what-are-the-features-of-remote-access) - 1 comment ## What Is Remote Desktop Software? [IT Infrastructure Software](https://www.g2.com/categories/it-infrastructure) ## What Software Categories Are Similar to Remote Desktop Software? - [Virtual Desktop Infrastructure (VDI) Software](https://www.g2.com/categories/virtual-desktop-infrastructure-vdi) - [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) - [Remote Support Software](https://www.g2.com/categories/remote-support) - [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps) - [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) - [Screen Sharing Software](https://www.g2.com/categories/screen-sharing) - [Desktop as a Service (DaaS) Providers](https://www.g2.com/categories/desktop-as-a-service-daas) --- ## How Do You Choose the Right Remote Desktop Software? ### What You Should Know About Remote Desktop Software ### What is remote desktop software? Remote desktop software, also known as remote access software, allows users to access another computer or system remotely in real time and work on it like their local device. It ensures easy, efficient, and secure access to one or many remote desktops.  While the software can also be used for remote support, a remote desktop tool is typically used by employees to access a machine remotely rather than to resolve a technical problem. Though the maintenance functions may not be as extensive as those of remote support solutions, remote desktop tools aid support teams in performing basic maintenance tasks on numerous devices from a single station. Typical use cases of a remote desktop tool include granting employees access to and managing distant computers anytime, from any device, which gives them the privilege to work from anywhere. Sometimes IT support professionals use remote desktop software to troubleshoot and perform maintenance tasks remotely. ### What are the common features of remote desktop software? The following are some core features of a remote desktop tool that can help users achieve greater flexibility and cost savings through remote work: - Remote access and control: Remote desktop software provides end users access to and control over other devices not in their physical vicinity. The software facilitates the visibility of a specific window or the entire desktop. - Multi-monitor support: Many workplaces now opt for multiple monitors at their workstations to help improve productivity. As a result, the remote desktop tool supports the capability to view multiple monitors at a time. - Multiple operating system (OS) support: Businesses today use Windows, macOS, Linux, or other OS, and sometimes multiple OS within the same company. Remote desktop software has features to handle viewing and functioning on any OS, independent of the OS the end user is connecting from. - Mobile device access: Remote desktop tools allow administrators to access connected mobile devices and support mobile OS like Android, iOS, and more. - Data encryption: When a user’s device is being used and managed remotely, it may leave the user feeling vulnerable. The remote desktop tool offers a data encryption feature to secure the connection and protect data. - File management: Remote desktop software facilitates file sharing and transfers to enable quick and effortless work discussion, collaboration among colleagues, and viewing of relevant documents when working remotely. The shared or transferred files are highly secure as permission to access them is granted only to authenticated user accounts. - Remote configuration: The software helps configure a remote PC for access so that the end user can take complete control of the device over the internet anytime. - Chat: The chat functionality of the remote desktop software allows users to send and receive messages between computers. - Application management: Remote desktop tool centrally manages, configures, and monitors applications on employee devices.  - Session transfer: Access to remote sessions for IT support can be transferred between users using a remote desktop application. - Session recording: A remote desktop tool provides the ability to record remote sessions at a desired location on the local computer.  - Security: All the data shared across a remote connection is encrypted. It also uses multi-factor authentication (MFA) to ensure only authorized users can log in and notify suspicious activities. - Deployment flexibility: Remote desktop tools can be deployed on the cloud and on-premises, depending on the organization’s requirements. - Remote printing: Some remote desktop solutions provide remote printing capabilities to help users print documents using a locally plugged or network printer. - Session usage reporting: Activity log tracking and session analytics is essential for IT managers and chief information officers (CIOs) looking to track, manage, and optimize helpdesk activities. - Branding: Remote desktop systems may let businesses customize client applications to match their websites. ### What are the benefits of remote desktop software? There are several benefits that a business can reap from a remote desktop tool. Below is a list of advantages that the tool offers: - Efficiency: Remote desktop tools offer the potential to maintain numerous devices from a single workstation. Users can access the systems they need from wherever they are located. - Cost savings: Remote desktop tools may require the installation of remote client software on user devices. However, some web-based remote desktop software provides remote access with zero endpoint installation or configuration. Clientless, centrally-managed solutions do not require installation, management, and software maintenance on individual devices, thereby cutting down IT support costs. Additionally, these solutions enable users to work from home with the most reliable and secure connection resulting in reduced overhead expenditure for office space, computing equipment, software, utilities, etc. - Flexibility: Employers are increasingly promoting flexible and remote work. The ability to work from anywhere, at any time, and on multiple devices increases employee productivity and turnover. These tools enable employees to work remotely with a seamless remote desktop connection to one or many desktops at the workplace. - Business continuity: Remote desktop platform ensures business continuity in times of crisis, such as pandemic outbreaks, harsh weather, and transportation strikes. It provides access to business applications and data from home, enabling organizations to meet their business objectives. ### Who uses remote desktop software? - Customer support teams: Employees on support teams are most likely to use the remote desktop tool. The software greatly improves the efficiency of most support teams’ day-to-day routines and tasks.  - IT departments: Software and licensing administrators in the IT department can use remote desktop tools for scheduling and running maintenance on devices, regardless of the device's physical location or the administrator. - Data archive teams: Teams that do heavy [data archive](https://learn.g2.com/data-archiving) work may also benefit from using a remote desktop tool. Data archives tend to be optimized toward UNIX systems like Linux’s numerous variants, so having a remote Linux build that can be tapped into from a Windows desktop can be incredibly valuable. - Software engineers: Remote desktop solutions enable developers and engineers to share a single workstation, use [integrated development environments (IDEs)](https://www.g2.com/articles/ide), access remote servers, and investigate bugs remotely. - Educational institutions: Teachers, professors, educators, and administrators use remote access solutions for conducting classes and accessing tools and files from remote locations. - Remote users: Remote employees rely on these solutions to access company files and servers and complete tasks without being in the office. ### What are the Alternatives to Remote Desktop Software? - [Remote support software:](https://www.g2.com/categories/remote-support) Remote support and remote desktop tools are so similar that many use the two names interchangeably. There is a slight but notable difference between the two. Remote desktop software focuses more exclusively on access to and control over a remote device. While remote support software does this as well, these solutions offer more expansive features to assist with maintenance and troubleshooting. - [Virtual desktop infrastructure (VDI) software](https://www.g2.com/categories/virtual-desktop-infrastructure-vdi): Remote desktop and VDI software have similar characteristics but slightly different target functions. A remote desktop tool tends to focus on creating connections to physical devices. In contrast, a VDI tool hones in on entirely virtual desktops associated with servers or even an OS being run within another OS. VDI software allows for centralized hosting and viewership of numerous desktops, whereas remote desktop focuses on the ability to access numerous physical desktops from a single location. - [Screen sharing software](https://www.g2.com/categories/screen-sharing): These systems partially match the functionality of remote desktop solutions by allowing users to share screens and demonstrate processes to viewers. Sales, marketing, and support teams use screen sharing tools to provide demos, brainstorm, and resolve technical issues. ### Challenges with remote desktop software Remote desktop tools can come with their own set of challenges.  - Connectivity: Remote desktop usage occurs entirely via the internet, so connectivity issues can end up disrupting the experience. When implementing a remote desktop tool, users must ensure high internet connectivity. - Hardware dilemmas: Remote desktop software relies partly on the end device’s hardware functioning optimally. If there is an issue with the end device’s hardware, the software may not be able to access the remote device. - Privacy: The means to take control of other users’ computers remotely does come with a certain degree of privacy risk. In the wrong hands, losing control of one’s computer means compromised data on the computer or an entire network. Companies need to use strong endpoint protection software when implementing remote support software to protect internal devices. - Operating system compatibility: Some remote desktop systems may not efficiently support different operating systems such as Linux, macOS. or their outdated versions. This Os non-compatibility makes it challenging for remote users to receive timely solutions. - High-performance tasks: Network speed and bandwidth variation may impact remote desktop tools' ability to to complete tasks demanding high computational resources, including video rendering, data analysis, and graphic design. - User experience: Complex remote desktop applications make it difficult for users to log in, establish connections with remote devices, and share files. ### How to choose remote desktop software Organizations buying remote desktop software must consider business-specific needs and the following factors to maximize the return on their investment. - Device whitelisting and authentication: Choosing a remote desktop platform with device or endpoint authentication is crucial for preventing unauthorized systems from connecting with remote devices and gaining unattended access. - Two-factor authentication (2FA): Remote desktop solutions with 2FA capabilities verify user identity to protect devices and data from brute-force attacks, social engineering, and phishing.  - Security compliance: Buyers must ensure that the remote access tool of their choice meets different security standards, including [General Data Protection Regulation (GDPR)](https://www.g2.com/glossary/gdpr-definition), System and Organization Controls (SOC 2), Family Educational Rights and Privacy Act (FERPA), Peripheral Component Interconnect (PCI), and Health Insurance Portability and Accountability Act (HIPAA). Also, consider choosing solutions that update security protocols regularly.  - Ease of use: Selecting a user-friendly remote desktop tool is essential for ensuring that even non-technical users have a seamless experience while using the system. Moreover, users should be able to install the application without any difficulty.  - File transfer: Remote desktop tools with [file sharing](https://www.g2.com/glossary/file-sharing-definition) features allow users to share presentations, documents, and data, enabling them to send or receive files immediately. Also, consider looking for systems with remote printing, chat, multi-monitor support, and remote wake-on-LAN functionalities. - Available on mobile devices: Choosing a system that users can access from a phone or tablet helps technical support specialists resolve issues on the go.  - Price and customer support: Consider thoroughly evaluating customer support availability and features against price to find the best solution. Depending on their organizations’ sizes, needs, and preferences, buyers must try different tools to find the one that best fits their compatibility, security, usability requirements, and budget. ### Remote desktop software pricing Remote desktop software is available in two deployment models: on-premises and cloud. Based on the models, the software can also be purchased as a perpetual license or as annual or monthly subscriptions. Remote desktop tools are priced as a perpetual license for on-premises software, whereas cloud-based solutions are available on a subscription basis. Some remote desktop tools can be downloaded for free private usage and are available as a three-tier license, often business, premium, or corporate. Remote desktop software pricing varies depending on the number of seats, devices, and features organizations require. Below is a general overview of pricing based on tiers buyers choose. - Entry-level plans range from $10 to $15 monthly and include basic features. These plans suit individual users and small businesses. - Mid-range plans can cost businesses up to $35 per month. They provide more features suitable for larger business teams. - Advanced plans cost around $75 monthly and offer advanced support and user management features. These are ideal for larger enterprises with extensive business requirements. ### Implementation of remote desktop software How is remote desktop software implemented? There are generally two ways in which a remote desktop software is implemented: - OS-based implementation: OS-based remote desktop solutions are built directly into the OS. No extra software is required to use OS-based remote desktop solutions as the tools are already installed. For example, some versions of Windows come with built-in remote desktop software.  - Third-party-based implementation: Third-party-based implementation is needed when remote desktop software has to be licensed by the user. Once the buyer has decided on the software that fits their particular needs and installed it, it should be ready for use. ### Remote desktop software trends - Companies will adopt a hybrid workplace model: Companies are now looking at providing the choice of working from the office only for a few days a week. The remote working element in a hybrid workplace is a trend that is expected to grow. Employees within an organization have increasingly started preferring to work from home or anywhere else with flexible working schedules. Employers are also providing the flexibility to do so. Remote desktop and remote support software will be widely used when working remotely, as they provide seamless IT support without letting external factors hinder business processes from running smoothly. - Organizations will opt for consolidation of remote work tools: Organizations use multiple software solutions such as video conferencing, remote support, and remote desktop to enable effective collaboration across employees, clients, and partners. It is essential to consolidate these tools and provide the organization with better visibility to enhance operational productivity, thereby reducing the need to monitor each device individually. The adoption of centralized solutions is expected to rise, considering it would help companies ensure compliance and tackle software management issues. - BYOD trends continue gaining popularity: Many organizations encourage employees to use BYOD devices to control capital expenditure costs rising from hardware purchase and maintenance. Employees using their devices often rely on remote desktop solutions to connect with peers or access server files. Remote workers using their devices for office work are more likely to experience cybersecurity threats. Businesses must continue investing in cybersecurity, cloud security, and vulnerability management tools to prevent data leaks and unauthorized access and mitigate remote work tech vulnerability. _Researched and Written by_ [_Anindita Sengupta_](https://research.g2.com/insights/author/anindita-sengupta) _Reviewed and Edited by_ [_Sinchana Mistry_](https://in.linkedin.com/in/sinchana-mistry95)