The biggest thing is that sessions don't end on their own. As long as TeamViewer worked, it was fine. But the moment we hit a connection problem, there was no getting through to their support. Guessing we're too small an account for them to bother with. HelpWire replies fast and for what we need day to day that's enough. Session start via link also cuts out a step, the client doesn't need to create an account and I don't need to talk them through their credentials over the phone. Review collected by and hosted on G2.com.

Mobile access is claimed as planned but isn't there yet, which matters for us since a few requests come in while we're on the road. Review collected by and hosted on G2.com.