Best Q&A Platforms - Page 2
Q&A platforms are online discussion platforms that enable employees or customers to ask and answer questions. Businesses implement these tools as a searchable knowledge base, either internally for employees or externally for customers, to retain all the questions and answers provided. The kinds of questions asked by employees usually revolve around how they can get their job done, while customers ask questions about products, services, and purchasing support.
While Q&A platforms are used as a knowledge repository, they differ from traditional knowledge base tools. The information is in question-answer format rather than long-form articles. When deployed as an internal resource, employees use these tools to ask questions and colleagues provide answers. Externally, customers use them to ask questions and the support team members offer answers. This knowledge management format can help customer service teams, managers, and colleagues rapidly answer questions and provide answers that can take specific context into consideration. The content collected on Q&A platforms also helps businesses build a knowledge base that highlights common questions from employees or customers.
Q&A platforms can exist as standalone tools, or they are often integrated with the more robust knowledge management software. Some Q&A platforms integrate with other knowledge sources in businesses, so answers can be pulled from existing content, which helps ensure the consistency and accuracy of the information provided on the platform.
To qualify for inclusion in the Q&A Platforms category, a product must:
Best Q&A Platforms At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Discourse helps businesses build trusted online communities where engagement drives retention, support, and knowledge sharing. Designed to scale and easy to adapt, it offers full data control and powe
- Computer Software
- Information Technology and Services
- 41% Small-Business
- 37% Mid-Market
11,890 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Chat with documents. Get instant answers with cited sources.
- 54% Small-Business
- 32% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
About Capacity: As support costs continue to rise, support teams are often overburdened, struggling to maintain service levels with increasing ticket volumes, and facing pressure to find cost-effectiv
- Financial Services
- Banking
- 42% Mid-Market
- 37% Small-Business
523 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Smarter, faster answers Deliver crowdsourced and verified knowledge in bite-size, wherever your teams work (Email, Slack, CRM, Chrome, and more). Accelerate deals and provide outstanding customer expe
- Computer Software
- Financial Services
- 64% Mid-Market
- 20% Small-Business
3,818 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Starmind is the smartest, fastest and most intuitive way to connect employees to the expert knowledge they need. Its human-centric patented AI learns who knows what on any given topic and identifies t
- 93% Enterprise
- 7% Mid-Market
2,486 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Connecting the world’s software teams one business at a time is the mission of AnswerHub. If you are like most businesses, digital innovation is key to your success. Leaders like you must be concern
- Computer Software
- 37% Enterprise
- 37% Small-Business
490 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Askbot enables users to create Q&A forums.
- 50% Mid-Market
- 33% Small-Business
343 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Arphie is an AI-powered RFP automation platform that helps sales, solutions engineering, investor relations, and security teams complete RFPs, RFIs, DDQs, and security questionnaires faster and with h
- Computer Software
- 38% Enterprise
- 38% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Catapult is a turn-key all-in-one Request for 'Anything' (RFx) platform that empowers procurement departments, RFP teams, and contract-sourcing departments to get to DONE faster. Collaborate with var
- 50% Mid-Market
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
BoostHQ is the leading knowledgebase that allows companies to create, share, and index their organization's knowledge. Available on both web and mobile, employees can easily access and contribute info
- 33% Enterprise
- 33% Small-Business
481 Twitter followers
- Overview
- User Satisfaction
- Seller Details
With Google's release of the "Helpful Content System" where Google is now using helpful content as a signal in their automated rankings, rewarding websites and content that give customers a satisfacto
- 80% Small-Business
- 20% Mid-Market
3,216 Twitter followers
- Overview
- User Satisfaction
- Seller Details
BOTWISE speeds up access to distributed company knowledge from a single place, saving even 90% of time spent on searching and gathering information. It helps manage distributed knowledge in organizat
- 33% Mid-Market
- 33% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
OneBar is an AI-driven Knowledge Management solution for your company. It lives in your Slack and helps your team preserve important information or answer questions automatically. OneBar has a built-i
- 80% Mid-Market
- 20% Small-Business
102 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Sharly is the productivity AI tool that helps simplify complex info, unlocking 10x productivity for long documents and proprietary contents.
- 80% Small-Business
- 20% Mid-Market
- Overview
- User Satisfaction
- Seller Details
All-In-One Knowledge Management System - Wiki + Q&A + Workflow + AI. AllAnswered supports modern Wiki pages for documentation and questions & answers for capturing team know-hows. The built-i
- 50% Small-Business
- 25% Mid-Market
7 Twitter followers
