Salesforce Nonprofit Cloud Reviews & Product Details

I find that the SF NPC has a much better UI/UX, and it’s easier to follow and navigate. Performance also felt much smoother, and the integrations were much better than in classic Salesforce. The SF team also helped us select a partner, which made the migration easier. Review collected by and hosted on G2.com.

So far, the integration has been very smooth, and there’s nothing I dislike about it. Review collected by and hosted on G2.com.

Great platform for managing donors, fundraising, and volunteers all in one place. Review collected by and hosted on G2.com.

It’s quite expensive, so smaller NGOs may not be able to afford the licensing cost. Review collected by and hosted on G2.com.

One of the biggest benefits of Salesforce Nonprofit Cloud is the 10 free licenses available to eligible nonprofits. The platform offers robust functionality, extensive customization options, and seamless integration with other tools we rely on, like FormAssembly, WordPress, and Stripe. It allows us to centralize our data, streamline workflows, and automate processes. Salesforce has served our organization well for over 10 years, though we used NPSP prior to NPC, which we migrated to in 2024. Review collected by and hosted on G2.com.

There is nothing we dislike about Salesforce NPC. Review collected by and hosted on G2.com.

What is most helpful is the first 10 licenses are free so they give back by helping you get a solid start. You get to try out the software before you invest heavily. This is a win-win. Review collected by and hosted on G2.com.

The donation management process can be confusing at times because some items are relabeled from the standard Salesforce objects. That said, after using it repeatedly, it does get easier to navigate. Setting up person accounts can be tricky as well, so it’s important to make sure you choose and configure the right data model from the start. Review collected by and hosted on G2.com.

Ability to house information for retrieval and access. Review collected by and hosted on G2.com.

The implementation and customer service is not the best and the billing process is aggressive. Review collected by and hosted on G2.com.

It helps keep tabs on donations and voluntaries. Review collected by and hosted on G2.com.

It does that some time to get the hang of it since it is slightly different from other SF products. Review collected by and hosted on G2.com.

Still new to the nonprofit cloud but it’s been promising based on recent conversations. Review collected by and hosted on G2.com.

N/A - since we are new to Nonprofit Cloud, I have no thoughts on this at this point. Review collected by and hosted on G2.com.

Salesforce Nonprofit Cloud (NPC) is a powerful CRM platform designed specifically for nonprofits. Program management app have lot of features that can streamline programs, benefits types and disbursements and gift transactions. we can edit all features to the app depending on our program. Review collected by and hosted on G2.com.

As of now me and my team is enjoying working with this platform but, sometimes Smaller nonprofits might find free or low-cost options sufficient. Review collected by and hosted on G2.com.

It is customizable and has so many features that help make nonprofit fundraising and programs seamless. Review collected by and hosted on G2.com.

In managing a lot of data, there will be mistakes and errors made on our part and sometimes it gets confusing. But, training our people to use the system well has been helpful. Review collected by and hosted on G2.com.

I can manage my business and my clients perfectly. Review collected by and hosted on G2.com.

It's a bit long the data loading method Review collected by and hosted on G2.com.