Best Help Desk Software - Page 19

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 585

Category Stats (Sep 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Outseta (+0.9%) - Among all products in this category, Outseta recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 79,300+ Authentic Reviews
  • 585+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and Freshservice.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=freshservice)

Outseta

Outseta is an all-in-one platform that brings together the core tools needed to run many types of small businesses—including payments, authentication, CRM, email, and help desk tools. Most of our customers are building online businesses and charge their customers using a subscription or membership model—although we support one-time payments, too. Outseta is commonly used to build membership websites, SaaS products, online courses, online communities, and sell productized services.

Average Rating: 4.6/5.0

Total Reviews: 11

How Do G2 Users Rate Outseta?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Outseta?

  • Seller: Outseta
  • Year Founded: 2016
  • HQ Location: San Diego, US
  • Twitter: @outseta
    6,499 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 8% Large

What Do G2 Reviewers Say About Outseta?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support of Outseta, appreciating their help during onboarding and integration challenges.
  • Users appreciate the ease of use of Outseta, highlighting its simple UI and intuitive layout for quick onboarding.
  • Users praise Outseta for its easy implementation, thanks to a simple UI and outstanding support during setup.
  • Users appreciate the easy integrations with Outseta, benefiting from straightforward implementation and excellent support during setup.
  • Users highlight the easy setup of Outseta, appreciating the intuitive layout and responsive support during onboarding.
Cons
  • Users find the steep learning curve challenging, particularly when transitioning from Webflow and navigating concepts.
  • Users find it difficult to learn Outseta, especially when transitioning from Webflow.
  • Users find the transition from Webflow to Outseta quite challenging due to difficulty in understanding the platform.
  • Users find it difficult to learn Outseta, especially those transitioning from Webflow.
  • Users feel the limited features may not meet the needs of larger corporate customers, though small startups can adapt.

What Are Recent G2 Reviews of Outseta?

What Are G2 Users Discussing About Outseta?

Personal Customer Service

Introducing the first solution to deliver customers truly personal service, at scale. Combining a global network of freelance customer service professionals with advanced contact center technology, businesses can now support their customers without putting them on hold and without giving up on quality.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Personal Customer Service?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Personal Customer Service?

  • Seller: Phone.do
  • Year Founded: 2019
  • HQ Location: Tel-Aviv, IL
  • LinkedIn® Page: www.linkedin.com
    95 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Personal Customer Service?

AI-generated summary from verified user reviews

Pros
  • Users value the personalized customer support, enhancing satisfaction and fostering brand loyalty through tailored interactions.
  • Users value the effective call management that enhances support through tracking and individual assistance for both staff and customers.
  • Users find the case management system invaluable for tracking interactions and providing tailored support efficiently.
  • Users value the individual support and customer interaction tracking offered by Personal Customer Service for effective management.
Cons
  • Users find the time-consuming inconsistency of service from different representatives frustrating and confusing.

What Are Recent G2 Reviews of Personal Customer Service?

PhaseWare

The PhaseWare Tracker product suite is a configurable B2B customer support software designed for and loved by technology and software companies. PhaseWare's fully configurable customer service and support solutions will help your B2B company manage, monitor, and measure critical customer service interactions. Quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. Configure everything from your self-service portal, reporting dashboards, app-screens, terminology, and automated processes to fulfill your service goals. Invest in a product that works exactly the way you do.

Average Rating: 3.2/5.0

Total Reviews: 6

How Do G2 Users Rate PhaseWare?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 3.3/10 (Category avg: 8.7/10)
  • Customer Portal: 1.7/10 (Category avg: 8.6/10)

Who Is the Company Behind PhaseWare?

  • Seller: Phaseware
  • Year Founded: 2005
  • HQ Location: McKinney, US
  • Twitter: @PhaseWare
    731 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Large

What Are Recent G2 Reviews of PhaseWare?

Re:Desk

Re:Desk is a customer service software for small business. It helps to organize support system from scratch, reduce customer support service workload and increase and control customer satisfaction.

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate Re:Desk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Re:Desk?

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of Re:Desk?

Rooftop

Rooftop is a collaboration platform that allows teams to handle email management, customer support, internal communication, and task management.

Average Rating: 3.8/5.0

Total Reviews: 2

How Do G2 Users Rate Rooftop?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Rooftop?

Who Uses This Product?

  • Company Size: 50% Large, 50% Medium

What Are Recent G2 Reviews of Rooftop?

What Are G2 Users Discussing About Rooftop?

SAAS First

SAAS First is an AI-driven chatbot platform designed to revolutionize customer support and engagement. Our AI-driven chatbot, Milly, is powered by advanced natural language processing technology that allows it to understand and respond to customer inquiries in real-time, 24/7. With seamless integration into your existing help center and easy customization, SAAS First ensures a consistent brand experience while reducing response times and improving customer satisfaction.

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate SAAS First?

  • Workflow: 7.5/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind SAAS First?

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of SAAS First?

Snapforce CRM

Snapforce CRM is a software for small and mid sized business that provides Telephony fucntionality, and the only CRM on the market that provides a Virtual PBX Phone System as a standard module for all new customers.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate Snapforce CRM?

  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Snapforce CRM?

  • Seller: Snapforce.com
  • Year Founded: 2011
  • HQ Location: Mahwah, US
  • Twitter: @Snapforce
    970 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Large

What Are Recent G2 Reviews of Snapforce CRM?

Snappy

Snappy offers email ticketing, FAQs, reporting and more to support customers.

Average Rating: 4.5/5.0

Total Reviews: 2

Who Is the Company Behind Snappy?

  • Seller: Snappy
  • Year Founded: 2012
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small

What Are Recent G2 Reviews of Snappy?

Tactful AI

Tactful AI provides a robust, configurable customer service platform designed to unify and streamline customer interactions across voice, digital, and social channels. The Unified Inbox feature enables agents to manage all interactions efficiently in one interface, boosting productivity and first-contact resolution rates. The platform also empowers supervisors with real-time insights and controls to uphold high service standards. Tactful’s advanced AI-driven routing engine ensures prompt, personalised customer experiences, while the no-code Automation Studio allows teams to build and deploy automated workflows effortlessly. Integration-ready and adaptable, Tactful AI works seamlessly with CRMs and ticketing systems, enabling businesses to enhance customer satisfaction without complex implementation. With industry-specific AI models and a diverse client portfolio, Tactful AI is an essential solution for organisations seeking efficient, scalable, and high-quality customer service.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Tactful AI?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Tactful AI?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Tactful AI?

AI-generated summary from verified user reviews

Pros
  • Users value the automated responses of Tactful AI, enabling seamless and personalized customer interactions effortlessly.
  • Users value the easy and smart automation in Tactful AI, enhancing their customer experience across channels.
  • Users value the flexibility of Tactful AI, allowing for easy automation across various channels for personalized experiences.
  • Users love the seamless integrations of Tactful AI, enhancing automation and delivering personalized customer experiences effortlessly.

What Are Recent G2 Reviews of Tactful AI?

What Are G2 Users Discussing About Tactful AI?

Thulium

Thulium is a cloud-based contact center and omnichannel communication platform that integrates telephony, digital messaging, AI-driven tools, and customer relationship management into a single operational interface. The software is categorized as a Contact Center as a Service (CCaaS) and Help Desk solution designed to help customer support teams centralize multi-channel interactions and eliminate the operational friction of managing disconnected tools. It serves a broad audience, from growing small-to-medium businesses to large enterprises requiring scalable customer service infrastructure. The system functions by consolidating disparate communication streams into a unified agent dashboard, ensuring immediate access to customer context and interaction history. By bridging these channels, Thulium enables organizations to maintain consistent service standards, improve response times, and reduce technical overhead in high-volume environments. Omnichannel Integration: Consolidates VoIP telephony with advanced queuing, email, WhatsApp, Messenger, Instagram, and 24/7 website chatbots into a single agent view. Open API and Seamless Connectivity: Features an open API that allows for fluid integration with major CRM and ERP systems, ensuring automated data flow between the contact center and the company’s system of record. AI and Automation Suite: Enhances agent productivity through an AI Assistant for conversation summarization, real-time automated translations, and Voice Analytics for keyword identification. Advanced Operational Reporting: Provides real-time analytics and reporting on key performance indicators (KPIs), helping managers monitor SLAs, team efficiency, and call center load. Integrated VoIP Infrastructure: Includes a built-in telephony operator with dynamic IVR capabilities and high-quality AI voices powered by 11Labs for a professional caller experience. Thulium also includes a built-in CRM module that automatically displays customer cards during active interactions, eliminating the need for manual data entry. The platform’s open API remains a core competitive advantage, allowing technical teams to build custom workflows and connect proprietary software, ensuring that all customer data remains synchronized across the entire business ecosystem without extra manual work.

Average Rating: 5.0/5.0

Total Reviews: 6

How Do G2 Users Rate Thulium?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)

Who Is the Company Behind Thulium?

  • Seller: Thulium
  • Year Founded: 2006
  • HQ Location: Cracow , PL
  • LinkedIn® Page: linkedin.com
    63 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Do G2 Reviewers Say About Thulium?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the versatile call management of Thulium, effectively supporting both inbound and outbound communication needs.
  • Users highly value the professional and helpful customer support of Thulium, enhancing their overall experience with the product.
  • Users value the customizability of Thulium, benefiting from a wide range of configuration options for various needs.
  • Users value the wide range of customization options in Thulium, enhancing both inbound and outbound communication.
  • Users appreciate the ease of use of Thulium, praising its intuitive design and supportive documentation.
Cons
  • Users are frustrated by the insufficient user permission selection in Thulium, limiting their management capabilities.
  • Users report insufficient user permission selection in Thulium, which limits their ability to manage data effectively.

What Are Recent G2 Reviews of Thulium?

Torvalds

Torvalds is an AI-based customer support system that helps businesses consolidate support across multiple channels into one system. The solution enables teams to scale support across Slack, email, in-app chat, communities, and more in an all-in-one modern system that integrates with existing support stacks. The platform provides solutions for support and engineering departments to engage customers quickly, confidently, and reduce time on non-engineering tasks.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Torvalds?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Torvalds?

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About Torvalds?

AI-generated summary from verified user reviews

Pros
  • Users praise Torvalds.dev for its real-time automation, enhancing customer experience through efficient and autonomous issue resolution.
  • Users value the thoughtful design of customer support in Torvalds, enhancing the smoothness of training workflows.
  • Users value the efficiency of Torvalds, appreciating its real-time issue resolution and improved customer support experience.
  • Users value the seamless team collaboration in Torvalds, enhancing support workflows through thoughtful design and integration.
  • Users praise the real-time autonomous issue resolution of Torvalds, enhancing support speed and accuracy effectively.
Cons
  • Users find the limited customization options frustrating, wishing for clearer documentation and more examples for guidance.
  • Users noted the initially missing features which could have impacted their experience before the efficient rollout.

What Are Recent G2 Reviews of Torvalds?

Tracker

NetResults Tracker is a powerful, easy-to-use web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.

Average Rating: 4.2/5.0

Total Reviews: 6

How Do G2 Users Rate Tracker?

  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Tracker?

  • Seller: NetResults
  • Year Founded: 1996
  • HQ Location: Santa Clara, US
  • Twitter: @NR_Tracker
    292 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 33% Large

What Do G2 Reviewers Say About Tracker?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Tracker, finding setup and order tracking effortlessly simple in their stores.
  • Users enjoy the easy setup of Tracker, highlighting the simple, one-click installation process for seamless integration.
  • Users value the simple setup of Tracker, finding the one-click installation incredibly easy and efficient.
  • Users find Trackr's simple setup and one-click installation to greatly ease order tracking for customers.
  • Users value the tracking ease of Tracker, enhancing customer satisfaction with simple order tracking and straightforward setup.
Cons
  • Users find the lack of flexibility in contact management limits their ability to track delivery statuses effectively.
  • Users find the Tracker offers limited customization, restricting their ability to choose or track delivery details effectively.
  • Users find the limited options for tracking and flexibility restrictive, affecting the overall tracking experience.
  • Users find the slow loading of Tracker frustrating, hindering their ability to track delivery statuses efficiently.

What Are Recent G2 Reviews of Tracker?

What Are G2 Users Discussing About Tracker?

udesk

Udesk is a Chinese artificial intelligence and marketing service solution provider, relying on artificial intelligence, big data, cloud computing and other core technologies, to create an integrated customer full lifecycle solutions. udesk has a complete product matrix, the application of artificial intelligence technology to the enterprise's marketing customer acquisition, sales management, customer service and intra-enterprise shared services and other scenarios, for consumer goods, manufacturing, life sciences, automotive, central state-owned enterprises, digital government, finance and other industries to provide customized solutions, comprehensively help enterprises achieve digital transformation, trusted by many of the world's top 500, China's top 500 customers.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate udesk?

  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind udesk?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of udesk?

Whelp

Whelp is a customer support automation platform designed to unify communication across multiple channels, including live chat, email, voice, SMS, and social media, into a single interface. It’s particularly geared toward small to medium-sized businesses looking to streamline customer service and sales workflows. What Whelp Offers Here’s a breakdown of its core features: - Omnichannel Inbox: Centralizes customer interactions from various platforms into one dashboard. - AI-Powered Automation: Uses AI to automate responses, route conversations, and provide instant support. - Live Chat & Chatbots: Offers customizable chat widgets and bots to engage visitors and answer FAQs. - Voice & Call Center Tools: Includes VoIP integration and call management features. - CRM Integration: Connects with tools like HubSpot, Salesforce, and others to sync customer data. - Analytics & Reporting: Provides insights into team performance, customer satisfaction, and engagement metrics.

Average Rating: 4.4/5.0

Total Reviews: 4

How Do G2 Users Rate Whelp?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Whelp?

  • Seller: Whelp
  • Year Founded: 2019
  • HQ Location: New York, AZ
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About Whelp?

AI-generated summary from verified user reviews

Pros
  • Users value Whelp's consolidated inbox feature, enhancing organization and streamlining communication across multiple channels.
  • Users find Whelp to be affordable for small teams, effectively consolidating customer communication in one place.
  • Users value the AI efficiency of Whelp, streamlining customer communication and saving time in team organization.
  • Users value the AI features of Whelp for efficiently managing repetitive customer inquiries and enhancing organization.
  • Users value the automated responses feature of Whelp, enhancing efficiency while maintaining a personal touch in communication.
Cons
  • Users note that the call detection functionality needs improvement to avoid miscommunication during ongoing conversations.
  • Users find the call quality issues frustrating, especially with incorrect statuses during ongoing conversations.
  • Users feel the UI could be more intuitive, despite appreciating the handy setup process of Whelp.
  • Users find the manual input requirement cumbersome, as it complicates the call detection process and leads to errors.
  • Users find the UI not intuitive, making navigation challenging despite handy setup options.

What Are Recent G2 Reviews of Whelp?

Adereso AI

Adereso es la plataforma de comercio conversacional con agentes IA para empresas en Latinoamérica. Unificamos WhatsApp, Instagram, Facebook, correo y webchat en una sola bandeja de entrada, con agentes IA que responden, venden, agendan y resuelven 24/7, y escalan a un agente humano en el mismo chat con todo el contexto. Trabajamos con ecommerce, automotriz, salud y servicios: desde recuperación de ventas y postventa hasta agendamiento de citas y seguimiento de casos. Integramos con Shopify, VTEX, WooCommerce, HubSpot, Salesforce, SAP y APIs propias. Somos Meta Business Partner, Shopify Partner y contamos con certificación ISO 27001. No entregamos solo software: un equipo dedicado diseña, mide y optimiza tus agentes IA mes a mes.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Adereso AI?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Adereso AI?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Adereso AI?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026