Thread is a great tool to integrate with your PSA system. It creates a chat-like experience for the help desk ticket system. With the help of Thread, our client can directly create a ticket from many team communication chat apps (Teams. Slack). It makes communication so easy between the helpdesk and the client to work on any ticket. Review collected by and hosted on G2.com.

There should be an option to edit the Thread message/chat or time entry like we can do on PSA (CW Manage) Review collected by and hosted on G2.com.