# JustReply Reviews
**Vendor:** JustReply  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 2
## About JustReply
JustReply is an AI powered customer support tool that allows early stage companies to have meaningful support conversations with users at scale.




## JustReply Reviews
  ### 1. Customer Service stays in Slack

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jared H. | Associate Pastor, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 22, 2024

**What do you like best about JustReply?**

Not having to download another piece of software to be able to take care of customers as an organization.

**What do you dislike about JustReply?**

Some of the features seem like they would fit better outside of slack, but even that is more of a preference.

**What problems is JustReply solving and how is that benefiting you?**

My team and I don't have to leave slack to respond to clients, customers, and members of our organization.

  ### 2. Amazong tool for customer service!!

**Rating:** 4.5/5.0 stars

**Reviewed by:** sumeet b. | Principal Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 23, 2024

**What do you like best about JustReply?**

The best past about this tool is it integrated with Slack!

**What do you dislike about JustReply?**

Nothing as such but want to integrate with social media platforms.

**What problems is JustReply solving and how is that benefiting you?**

It inegrated with slack and ease of use.



- [View JustReply pricing details and edition comparison](https://www.g2.com/products/justreply/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+04%3A49%3A02+-0500&secure%5Bsession_id%5D=efdf2822-5fae-47b5-a66d-aa08b32fab2b&secure%5Btoken%5D=8e8cc29e0178257e4a89a5a4dd1f9fd0f12b697e0f38328457e514f52ef9d8e3&format=llm_user)

## JustReply Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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