Best Guest Messaging Software - Page 3
Guest messaging software allows hotel operators and employees to establish a personalized communication channel with individual guests for the purpose of notifications, instructions, or service. These tools ensure optimal guest experiences and staff workflows through timely messages and responses. Guest messaging platforms are used by hotel receptionists and concierge attendants to complement traditional phone systems, and relevant messages are relayed to hotel managers, housekeeping crews, and room service specialists as needed. Proper use of these tools among hotel staff and guests can eliminate or greatly reduce phone call volume, ensure guest complaints or requests are addressed in a timely manner, and generally help provide the best possible customer service.
Guest messaging platforms typically send messages through text (SMS) but in some cases may operate through email or another communication solution such as a mobile application. These tools may integrate with or offer features of video conferencing software, live chat software, or other two-way systems for enhanced interactions between guests and hotel employees. Guest messaging solutions may be offered as part of more comprehensive hotel management software platforms or integrate with an existing solution for a cohesive user experience. In some cases, guest messaging products will integrate with hotel reservations software and payment gateway software so guests can request to modify their reservation details without speaking to the front desk in person. Guest messaging platforms share features of and may integrate with proactive notification software or enterprise feedback management software to send guests timely notifications and satisfaction surveys, respectively.
To qualify for inclusion in the Guest Messaging category, a product must:
Featured Guest Messaging Software At A Glance
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Runnr.ai's Automatic Upselling solution is designed to enhance revenue for the hospitality industry by seamlessly integrating relevant upsell offers into guest communications. By proactively promoting
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BotShot Heda is a digital feedback system which helps you take feedback through multiple communication channels at various touchpoints like during guest check-in, check-out, at restaurants, etc. B
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Reinvent hospitality with a Guest Relationship Platform that personalizes each journey, enhances your services, and optimizes your operations. With digital concierge services into a Guest App, a Comm
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Digital Concierge and feedback system, Guest request management and room automation software for hotels
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In Cheho we build AI-powered communication automation, with a special focus on hospitality services. We offer an enterprise-level solution for advanced personalized and automated communication. Our ar
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AI tools & agents specialized for hotels and hospitality industry.
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Guests expect service and communication. Connect with them through mobile devices before, during and after their stay.
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FrontDesk.help is Voice Based Phone AI Guest Support for Vacation Rental Property owners, co-hosts and Managers. Answers and Handles Guest Support Calls 24/7 - So You Don't Have to. It is trained on o
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Fuel AI-Powered CRM is an advanced, AI-driven cross-channel marketing platform designed specifically for the hospitality industry. It enables hotels to enhance guest engagement through personalized, t
1,708 Twitter followers
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Flexible, customizable, and cost-effective mobile app solution for hotels to engage guests.
1,708 Twitter followers
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Glowing.io enables hotels and their guests to message each other in whatever mobile messaging app each guest prefers.
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As a Hotelier how do you "Ensure" you deliver the best Guest Experience you "Intend" to deliver? By listening closely! using GoDesk GoDesk's Guests Messaging system, through the use of simple Chatbot
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Empowers your front desk staff to serve guests while giving you insight in real time.
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Gooster focuses on your guests experience and urban discovery outside of your hotel, while you're able to interact, engage, and up sell to your guests.
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Guestara is an all-in-one guest experience platform designed to help hoteliers streamline operations, enhance guest satisfaction, and drive revenue growth through personalized upselling and automated
