It integrates easily with Outlook without installing anything extra. In addition, it integrates easily with Calendar and CRM and this enhances collaboration with teams and customers. This has in return improved how we relate with our customers which has resulted in improved work operations. Without forgetting, automation of workflows has also contributed to increased production as well as customer satisfaction. Works perfectly with any modern browser hence does not limit one on the type of browser to use. It also works well on mobile phones and this keeps the sales team updated on their customers. It is a great asset to both the customer relations team and accounting as both get customer information in real-time and coordinate to ensure that customers are attended to effectively. It enables integration with Microsoft Dynamics 365 CRM Web API which to me is an added advantage as you get to do more for your customer thus satisfying their needs. It is easy to implement and the frequency of use is unlimited. You can customize it to meet your organization's needs. Review collected by and hosted on G2.com.

Lacks training materials for new users. Has a long learning curve. It is quite pricey. It only works with Microsoft tools. Review collected by and hosted on G2.com.