# Best Enterprise Feedback Management Software for Small Business - Page 3 ## How Many Enterprise Feedback Management Software Products Does G2 Track? **Total Products under this Category:** 277 ### Category Stats (Aug 2026) - **Average Rating:** 4.5/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Recollective (+0.69%) - Among all products in this category, Recollective recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Enterprise Feedback Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 24,900+ Authentic Reviews - 277+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Enterprise Feedback Management Software ![G2 Grid® for Enterprise Feedback Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-feedback-management/grids.png?focus%5B%5D=57328&focus%5B%5D=18969&focus%5B%5D=5494&focus%5B%5D=15310&focus%5B%5D=73862&focus%5B%5D=6536&focus%5B%5D=19287&focus%5B%5D=61042) Highlighted products: HubSpot Service Hub, Userback, Agentforce Service (formerly Salesforce Service Cloud), AskNicely, ReputationStacker, BugHerd, Delighted, and Simplesat. Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-feedback-management/grids.json?focus%5B%5D=hubspot-service-hub&focus%5B%5D=userback&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=asknicely&focus%5B%5D=reputationstacker&focus%5B%5D=bugherd&focus%5B%5D=delighted&focus%5B%5D=simplesat&segment=small-business) **Sponsored** ### Canny Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=32&secure%5Bchosen_at%5D=2026-08-05T06%3A29%3A41Z&secure%5Bdisplayable_resource_id%5D=32&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=32&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=38122&secure%5Bresource_id%5D=32&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-feedback-management%2Fsmall-business%3Fpage%3D3&secure%5Btoken%5D=53c7be1e7524554e50bdd76f5408d0ff024d64200a0b76d1f60256250a9f8bf4&secure%5Burl%5D=https%3A%2F%2Fcanny.io%2Fregister%3Futm_campaign%3Dg2-cpc-sponsored-placement%26utm_medium%3Dcpc%26utm_source%3Dg2&secure%5Burl_type%5D=free_trial) ### [Chekkit](https://www.g2.com/products/chekkit/reviews) Chekkit is an all-in-one platform that helps local businesses grow faster with less effort. It combines AI-powered messaging and automation with the tools teams use every day—review management, business text messaging, groupchat, a centralized inbox, textable landline, customer surveys, competitive benchmarking, and more—so you can boost engagement, convert more leads, and outperform the competition from one place. **Average Rating:** 4.9/5.0 **Total Reviews:** 154 #### How Do G2 Users Rate Chekkit? - **Ease of Use:** 9.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.7/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.9/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.6/10 (Category avg: 8.9/10) #### Who Is the Company Behind Chekkit? - **Seller:** [Chekkit](https://www.g2.com/sellers/chekkit) - **Year Founded:** 2016 - **HQ Location:** Winnipeg - **Twitter:** @getchekkit 204 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d8e0b24030f8e58bc13b955814d3915b276c7c25c37b56a5340a9206cf1e6723&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18233108%2F&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Manager - **Top Industries:** Retail, Luxury Goods & Jewelry - **Company Size:** 90% Small, 10% Medium #### What Do G2 Reviewers Say About Chekkit? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **AI integration** of Chekkit, enhancing their websites with innovative chatbot features uncommon in their industry. - Users value the **innovative AI technology** of Chekkit, enhancing customer interaction with a unique chatbot feature. - Users appreciate the **innovative chatbot integration** that sets Chekkit apart in their industry. - Users value the **integration capabilities** of Chekkit, allowing for unique features like chatbots on their websites. ##### Cons - Users find the **limited communication options** of Chekkit frustrating, as responses can only be made via text. - Users find that the **limited text-only response options** hinder effective communication with guests. - Users find the **limited response options** of Chekkit challenging, as communication is restricted to text only. - Users are frustrated by the **poor chat functionality** , as responses to guests are limited to text only. #### What Are Recent G2 Reviews of Chekkit? **["Chekkit: Affordable, Feature-Rich Messaging Hub with Excellent AI Proofing"](https://www.g2.com/survey_responses/chekkit-review-12967845)** **Rating:** 5.0/5.0 stars _— Simon F._ [Read full review](https://www.g2.com/survey_responses/chekkit-review-12967845) **["Innovative Chatbot Integration Sets Us Apart"](https://www.g2.com/survey_responses/chekkit-review-12086041)** **Rating:** 4.0/5.0 stars _— Daryn M._ [Read full review](https://www.g2.com/survey_responses/chekkit-review-12086041) #### What Are G2 Users Discussing About Chekkit? - [What is Chekkit used for?](https://www.g2.com/discussions/what-is-chekkit-used-for) ### [Centercode](https://www.g2.com/products/centercode/reviews) Centercode is a user testing automation platform that transforms how you collect and analyze pre-release customer feedback. Our delta testing system uses intelligent technology to produce rapid results with minimal time investment. Imagine: continuous, up-to-the-minute customer insights ahead of every release. Centercode offers - Feedback automation, including sentiment-driven feedback forms, smart scoring, and workflows to eliminate the endless hours you spend copying and pasting feedback between tools. - Smart prioritization, which organizes your feedback based on its impact on product success and routes high-priority feedback to relevant teams automatically. - Tester automation, from finding testers to keeping them active in your projects. With fine-grained profiling, automated engagement, and community-building tools, your testers will love your tests as much as they love your product. - Project automation that automatically plans for you, manages tester engagement through machine learning, and distills results in easily digestible scores—ensuring your project’s success. - Turnkey dashboards and reports present robust analytics and scores. Centercode gets everyone speaking the same language and makes it simple to identify areas for improvement, communicate across teams, and demonstrate ROI. - Flexible APIs that enable anyone to create powerful integrations — no developer required. - The highest levels of security, reliability, privacy, and compliance so you can protect your customers and your organization. Centercode is GDPR and CCPA-compliant. 1 in 4 Fortune 100 companies relies on Centercode's powerful, data-centralized platform to bring customers to the product development table. Whether you're a solo act or a full-scale team, Centercode empowers you to create flexible projects, maintain high user participation rates, and produce continuous product insights to support high-speed development. **Average Rating:** 4.3/5.0 **Total Reviews:** 108 #### How Do G2 Users Rate Centercode? - **Ease of Use:** 7.3/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.6/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.8/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.3/10 (Category avg: 8.9/10) #### Who Is the Company Behind Centercode? - **Seller:** [Centercode](https://www.g2.com/sellers/centercode) - **Year Founded:** 2001 - **HQ Location:** Laguna Hills, CA - **Twitter:** @Centercode 1,830 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9a868a892f97c894b8aa93560c3fff38862b6ac9d66cce70266b990913182af1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F80750%2F&secure%5Burl_type%5D=linkedin_company_website) 59 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Electronics, Computer Software - **Company Size:** 44% Large, 33% Medium #### What Are Recent G2 Reviews of Centercode? **["Effortless Results and Feedback Submission"](https://www.g2.com/survey_responses/centercode-review-11919785)** **Rating:** 4.0/5.0 stars _— Jean-Marc P._ [Read full review](https://www.g2.com/survey_responses/centercode-review-11919785) **["The most comprehensive customer engagement and feedback platform..."](https://www.g2.com/survey_responses/centercode-review-8719263)** **Rating:** 5.0/5.0 stars _— Chris M._ [Read full review](https://www.g2.com/survey_responses/centercode-review-8719263) #### What Are G2 Users Discussing About Centercode? - [What do you like most about Centercode for beta testing, and what challenges have you faced?](https://www.g2.com/discussions/what-do-you-like-most-about-centercode-for-beta-testing-and-what-challenges-have-you-faced) - [What is Centercode used for?](https://www.g2.com/discussions/what-is-centercode-used-for) - 1 comment ### [Alchemer Digital](https://www.g2.com/products/alchemer-digital/reviews) Alchemer Digital helps you capture feedback and engage customers right where their experience happens—inside your app or on your website. Instead of waiting for feedback after the fact, you can ask, listen, and act in the moment. Trigger in-app and on-site surveys, prompts, and messages based on real customer behavior. Whether someone completes a key action, hits a friction point, or shows signs of churn, Alchemer Digital lets you reach them with the right message at the right time—without disrupting their experience. Go beyond basic feedback collection. With precise targeting and real-time delivery, you can uncover what’s driving engagement, identify issues before they turn into churn, and guide customers toward better outcomes while they’re still active. And because Alchemer Digital connects with your broader systems, feedback doesn’t sit in a dashboard. It flows to the right teams, triggers follow-ups, and supports closed-loop feedback—so you can respond quickly and keep improving. Built for product, marketing, and customer teams, Alchemer Digital makes it easy to improve engagement, increase retention, and turn everyday interactions into meaningful insights. This is why many of the largest brands in the world, including, CNN, JetBlue, eBay, Safeway, and FanDuel, engage their mobile customers with Alchemer Mobile. **Average Rating:** 4.3/5.0 **Total Reviews:** 181 #### How Do G2 Users Rate Alchemer Digital? - **Ease of Use:** 8.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.4/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.8/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind Alchemer Digital? - **Seller:** [Alchemer](https://www.g2.com/sellers/alchemer) - **HQ Location:** Louisville, CO - **Twitter:** @AlchemerHQ 7,024 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=03a0d564cb4e0b44f2c54bc034945baaedd316436c84275f85c07fb360389148&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F712662%2F&secure%5Burl_type%5D=linkedin_company_website) 230 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Senior Product Manager, Product Manager - **Top Industries:** Telecommunications, Financial Services - **Company Size:** 45% Large, 38% Medium #### What Are Recent G2 Reviews of Alchemer Digital? **["Feedback helps us help our members"](https://www.g2.com/survey_responses/alchemer-digital-review-5468917)** **Rating:** 4.5/5.0 stars _— Verified User in Banking_ [Read full review](https://www.g2.com/survey_responses/alchemer-digital-review-5468917) **["Apptentive is a great tool to increase your app ratings & deliver messages & surveys to your users."](https://www.g2.com/survey_responses/alchemer-digital-review-7344060)** **Rating:** 4.5/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/alchemer-digital-review-7344060) #### What Are G2 Users Discussing About Alchemer Digital? - [What is Apptentive used for?](https://www.g2.com/discussions/what-is-apptentive-used-for) ### [Kimoby](https://www.g2.com/products/kimoby/reviews) Kimoby is a Service Lane Operating System built for automotive dealership service departments. It consolidates two-way texting, inspections, V2C with AI-generated estimates, digital estimates with one-tap customer approval, mobile payments, in-person payment terminals, loaner fleet management, Voice AI agent for missed calls, CSI follow-up, and marketing campaigns into one platform. Kimoby integrates with CDK (with write-back), Reynolds and Reynolds, PBS, Tekion, DealerTrack, Autosoft, Serti, Dealer Vu, and Quorum. When a customer approves an estimate or makes a payment, it writes back to the DMS repair order automatically. Over 1,000 dealerships across in the United States and Canada use Kimoby. BMW Activities Fund approved vendor with exclusive myBMW app integration. VW eConnect and CMC approved. Ford Commitment Program qualifying vendor. Month-to-month contracts. No setup fee. No long-term commitment. Transparent pricing published at kimoby.com/pricing. **Average Rating:** 4.8/5.0 **Total Reviews:** 66 #### How Do G2 Users Rate Kimoby? - **Ease of Use:** 9.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10) - **Feedback Collection:** 10.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind Kimoby? - **Seller:** [Kimoby](https://www.g2.com/sellers/kimoby) - **Year Founded:** 2013 - **HQ Location:** Québec, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c58227ffb35f7ce73d9574b9905ab6b800bf93b7a9329c7d24e0e70ff257b1fd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkimoby%2F&secure%5Burl_type%5D=linkedin_company_website) 51 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Service Advisor - **Top Industries:** Automotive - **Company Size:** 57% Small, 41% Medium #### What Do G2 Reviewers Say About Kimoby? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **easy communication** offered by Kimoby, enhancing interactions for tech-savvy individuals. - Users appreciate the **ease of use** of Kimoby, facilitating seamless communication for tech-savvy advisors. - Users value the **time-saving benefits** of Kimoby, allowing them to focus more on work and less on calls. ##### Cons - Users desire a **quick add customer feature** on all pages for improved accessibility and efficiency. - Users report **double texting issues** with Kimoby, causing confusion for guests about service notifications. - Users report **minor software glitches** causing double texts to guests, leading to confusion about service notifications. #### What Are Recent G2 Reviews of Kimoby? **["a huge time saver"](https://www.g2.com/survey_responses/kimoby-review-4991433)** **Rating:** 5.0/5.0 stars _— JT B._ [Read full review](https://www.g2.com/survey_responses/kimoby-review-4991433) **["Kimoby is great!"](https://www.g2.com/survey_responses/kimoby-review-4997678)** **Rating:** 4.5/5.0 stars _— Maria W._ [Read full review](https://www.g2.com/survey_responses/kimoby-review-4997678) #### What Are G2 Users Discussing About Kimoby? - [What is Kimoby used for?](https://www.g2.com/discussions/what-is-kimoby-used-for) ### [Userfeel](https://www.g2.com/products/userfeel/reviews) Make everything click. See where users get stuck. Gather feedback from real users on your prototype, app, or website. With a global panel of over 7 million participants, you can understand how your users feel and capture their genuine first impressions. Whether you are running a survey, A/B test, user test, tree test, or card sort, Userfeel helps you understand exactly how users interact with your product. We provide tools to support your research from start to finish: - Test Creation: Use our AI assistant to generate effective test scenarios and tasks in seconds. - AI Analysis: Automatically analyze sessions to generate sentiment maps and prioritized recommendations for improvement. - Seamless Sharing: Easily share highlight reels and narrative reports with your board or clients to align teams faster. Userfeel helps your team build with clarity and decide with confidence, all while maintaining compliance. **Average Rating:** 4.5/5.0 **Total Reviews:** 94 #### How Do G2 Users Rate Userfeel? - **Ease of Use:** 9.3/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.6/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.9/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.2/10 (Category avg: 8.9/10) #### Who Is the Company Behind Userfeel? - **Seller:** [Userfeel](https://www.g2.com/sellers/userfeel) - **Year Founded:** 2010 - **HQ Location:** London, GB - **Twitter:** @userfeel 548 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=57ec8ba2bbe914bc6bfbed4b1e94d3ca1a23e781b8768e471e17029e3df3091b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuserfeel-com%2F&secure%5Burl_type%5D=linkedin_company_website) 171 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO - **Top Industries:** Computer Software, Retail - **Company Size:** 64% Small, 29% Medium #### What Do G2 Reviewers Say About Userfeel? _AI-generated summary from verified user reviews_ ##### Pros - Users find Userfeel to be **easy to use** , facilitating quick access to remote usability testers and enhancing effectiveness. - Users find **setup incredibly easy** for usability tests, enabling quick feedback and effective testing experiences. - Users find the **easy setup** for tests and interviews a significant advantage, streamlining the feedback process effortlessly. - Users value the **diverse contributor access** and **user-friendly templates** for effective and flexible research with Userfeel. - Users value the **easy access to a diverse panel** and fast feedback, enhancing research effectiveness significantly. ##### Cons - Users find the **pricing steep** , especially for smaller teams, making justification of costs challenging. - Users find the **credit transfer process unclear** and hope for more affordable testing options in the future. - Users express concerns over the **inadequate feedback mechanism** , noting a decline in contributor quality and engagement. - Users find the **insufficient information** regarding credit transfer processes confusing and not user-friendly. - Users find the **lack of guidance** on credit transfer confusing, affecting their overall experience with Userfeel. #### What Are Recent G2 Reviews of Userfeel? **["Excellent tool for observing user interactions, identifying pain points, and collecting feedback."](https://www.g2.com/survey_responses/userfeel-review-11693781)** **Rating:** 5.0/5.0 stars _— Kristen M._ [Read full review](https://www.g2.com/survey_responses/userfeel-review-11693781) **["Lightning-Fast Sessions and Expert Support Made Testing Effortless"](https://www.g2.com/survey_responses/userfeel-review-11914506)** **Rating:** 5.0/5.0 stars _— Philip N._ [Read full review](https://www.g2.com/survey_responses/userfeel-review-11914506) #### What Are G2 Users Discussing About Userfeel? - [What is Userfeel used for?](https://www.g2.com/discussions/what-is-userfeel-used-for) ### [Mouseflow](https://www.g2.com/products/mouseflow/reviews) Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user behavior. We empower businesses with data-driven behavioral analytics, helping brands like eCommerce, SaaS, and enterprise brands understand why visitors are struggling, turning complex data into actionable insights that drive revenue and growth. Since essential tools like heatmaps and friction detection come out-of-the-box, you don't need an engineering degree to get quick value. How Mouseflow Helps You Optimize Faster: We’re here to toughen up your website – and your bottom line. • Automated UX Friction Detection Detect and fix conversion killers automatically with +7 friction events and our Friction Score—focus on changes that truly matter. • Affordable User Journey Mapping Analyze effortlessly how users move from, to, and between any page. Stop struggling to track user paths; we help you give them a shortcut to checkout. • Session Replays that Listen Watch user journeys unfold with session replays to see the truth behind clicks and turn data into powerful solutions. • Heatmaps Built for Scale Get 7 types of heatmaps, generated automatically for every page. This visibility is provided right out-of-the-box. • Conversion Funnels, Forms, & Analytics Pinpoint exact drop-off points using funnels and form analytics to increase conversions. • Real-Time Feedback Campaigns Understand visitor intent by asking the right questions at the right time. • Advanced Filtering, Segmentation, and Customization Advanced filtering and segmentation is available in every plan, supporting your experimentation roadmaps with the precision you need. Mouseflow is trusted by 210,000+ teams to analyze millions of visitor sessions, unlocking the fastest path to growth. We believe in making analytics approachable and fun, packed with “aha” moments. Are you ready to reveal the truth behind your user experience? **Average Rating:** 4.6/5.0 **Total Reviews:** 688 #### How Do G2 Users Rate Mouseflow? - **Ease of Use:** 8.8/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 7.6/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 7.9/10 (Category avg: 8.9/10) #### Who Is the Company Behind Mouseflow? - **Seller:** [Mouseflow](https://www.g2.com/sellers/mouseflow) - **Company Website:** mouseflow.com - **Year Founded:** 2010 - **HQ Location:** Copenhagen, Denmark - **Twitter:** @mouseflow 1,736 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ebea2210aa333e148f82ed2dee1673302ecc974cc0c7c42898ca2c35177f7c5c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2858513%2F&secure%5Burl_type%5D=linkedin_company_website) 56 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 68% Small, 23% Medium #### What Do G2 Reviewers Say About Mouseflow? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Mouseflow, facilitating insightful analytics and quick adjustments for effective marketing strategies. - Users value the **easy qualitative insights** from Mouseflow, significantly enhancing marketing analytics and user engagement strategies. - Users value the **insightful heatmaps** of Mouseflow, enhancing understanding of user behavior and driving conversions. - Users love the **Session Replay** feature of Mouseflow for gaining insights into user behavior and improving engagement. - Users find the **easy setup** of Mouseflow beneficial, enabling quick integration and effective tracking of user behavior. ##### Cons - Users find the **missing features** in Mouseflow limiting, especially regarding its outdated plugins and survey options. - Users face **limitations in plugin updates and features** , affecting overall functionality and user experience with Mouseflow. - Users find Mouseflow to be **expensive** , especially for small businesses with limited budgets and traffic volumes. - Users report **data inaccuracy** in Mouseflow, citing issues with loading and discrepancies in click tracking. - Users experience **filtering issues** in Mouseflow, making it difficult to navigate and locate important session recordings. #### What Are Recent G2 Reviews of Mouseflow? **["Actionable Behavioral Insights That Drive Better User Experiences"](https://www.g2.com/survey_responses/mouseflow-review-11983608)** **Rating:** 4.5/5.0 stars _— Devaraj P._ [Read full review](https://www.g2.com/survey_responses/mouseflow-review-11983608) **["Unmatched User Insights and Effortless Integration"](https://www.g2.com/survey_responses/mouseflow-review-11920780)** **Rating:** 5.0/5.0 stars _— Verified User in Marketing and Advertising_ [Read full review](https://www.g2.com/survey_responses/mouseflow-review-11920780) #### What Are G2 Users Discussing About Mouseflow? - [What is Mouseflow used for?](https://www.g2.com/discussions/mouseflow-what-is-mouseflow-used-for) - 1 comment - [What is Mouseflow used for?](https://www.g2.com/discussions/what-is-mouseflow-used-for) - 2 comments, 1 upvote ### [UserVoice](https://www.g2.com/products/uservoice/reviews) UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from customers, making it easier for product teams to prioritize features and improvements based on real user needs. By centralizing feedback, UserVoice enables organizations to transform scattered input into actionable data, ensuring that product development aligns closely with customer expectations. Targeted primarily at product managers, UX designers, and customer success teams, UserVoice caters to organizations of various sizes that are looking to enhance their product offerings. The platform is particularly beneficial for teams that struggle with limited resources and face challenges in managing customer feedback across multiple channels. By providing a structured approach to feedback collection, UserVoice empowers teams to identify pain points and prioritize solutions that resonate with their user base. Key features of UserVoice include customizable feedback forms, robust analytics tools, and seamless integration with existing workflows. The customizable feedback forms allow users to solicit specific input from customers, ensuring that the feedback collected is relevant and targeted. The analytics tools provide insights into trends and common pain points, enabling teams to make data-driven decisions about product enhancements. Additionally, UserVoice's integration capabilities allow organizations to connect the platform with other tools they use, creating a cohesive feedback ecosystem. The benefits of using UserVoice extend beyond just gathering feedback. By implementing a low-effort feedback program, teams can foster a culture of collaboration and transparency, earning the trust of their customers. This trust is crucial for building long-term relationships and ensuring that product releases meet user expectations. Furthermore, by placing users at the center of the product development process, organizations can avoid the pitfalls of developing features that do not resonate with their audience, ultimately leading to more successful product outcomes. UserVoice stands out in its category by not only simplifying the feedback collection process but also by providing actionable insights that drive product strategy. By focusing on the voice of the customer, UserVoice helps teams prioritize their roadmaps with confidence, ensuring that every product decision is informed by real user data. This approach not only enhances product relevance but also cultivates a loyal customer base that feels heard and valued. **Average Rating:** 4.5/5.0 **Total Reviews:** 232 #### How Do G2 Users Rate UserVoice? - **Ease of Use:** 8.8/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.5/10 (Category avg: 8.9/10) #### Who Is the Company Behind UserVoice? - **Seller:** [UserVoice](https://www.g2.com/sellers/uservoice) - **Company Website:** uservoice.com - **Year Founded:** 2008 - **HQ Location:** San Francisco, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5cfd092fb766a27f92600ec6b5f781bc139898b71af80c987a01d14f97a0e086&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F356606%2F&secure%5Burl_type%5D=linkedin_company_website) 30 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 63% Medium, 28% Large #### What Do G2 Reviewers Say About UserVoice? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **effective feedback management** of UserVoice, enhancing customer satisfaction and aligning business strategies. - Users find UserVoice **extremely easy to use** , making feedback collection and prioritization simple and efficient. - Users value UserVoice for its **powerful features** that enhance customer feedback management and improve satisfaction. - Users praise the **supportive and helpful customer support** of UserVoice, enhancing their overall experience and tool efficiency. - Users value UserVoice for its **robust tools for managing customer feedback** , enhancing satisfaction and driving business growth. ##### Cons - Users note a **lack of features** such as advanced reporting, idea traceability, and integration with development tools. - Users find the **complex usability** of UserVoice challenging, requiring significant effort to manage and understand its features. - Users find UserVoice's pricing to be **expensive** , especially for smaller organizations, despite the overall value it provides. - Users find **idea duplication** problematic, as it distorts feedback and hampers effective decision-making for product development. - Users find a **steep learning curve** for new users due to the platform's complexity and advanced features. #### What Are Recent G2 Reviews of UserVoice? **["Great tool for customer feedback and requests - we're just scratching the surface"](https://www.g2.com/survey_responses/uservoice-review-7776333)** **Rating:** 4.5/5.0 stars _— Taylor J._ [Read full review](https://www.g2.com/survey_responses/uservoice-review-7776333) **["Great platform for unbiased Customer Feedback"](https://www.g2.com/survey_responses/uservoice-review-7779200)** **Rating:** 4.5/5.0 stars _— Dan T._ [Read full review](https://www.g2.com/survey_responses/uservoice-review-7779200) #### What Are G2 Users Discussing About UserVoice? - [What is UserVoice used for?](https://www.g2.com/discussions/what-is-uservoice-used-for) ### [Luciq](https://www.g2.com/products/luciq/reviews) Luciq is an Agentic Observability Platform specifically designed for AI mobile builders, aimed at assisting enterprise teams in delivering seamless app experiences at scale. This innovative solution leverages autonomous AI agents to identify anomalies, prioritize critical issues, and implement resolutions automatically, often before users are even aware of any problems. By transforming observability from a passive monitoring approach to a proactive action-oriented system, Luciq empowers teams to focus on building impactful features rather than merely fixing issues. Targeted primarily at enterprise-level organizations, Luciq caters to teams that require robust tools for maintaining app performance and user satisfaction. The platform is particularly beneficial for mobile developers, product managers, and ai teams who need to ensure that their applications function flawlessly in a competitive landscape. With its lightweight SDK that integrates in mere minutes, Luciq provides comprehensive visibility into app health, including performance anomalies, user signals, and session replays, enabling teams to make informed decisions based on real-time data. One of the standout features of Luciq is SmartResolve, which automates root cause analysis and generates actionable fixes. This capability significantly reduces the time spent on debugging, allowing teams to address issues swiftly and efficiently. Furthermore, Luciq’s Business Impact Dashboard offers insights into real-time experience metrics, correlating app performance with key business outcomes such as retention, revenue, and growth. This feature equips teams with the necessary data to understand how app performance directly influences their business objectives. Luciq is built to enhance enterprise workflows by ensuring that insights and fixes are delivered to the appropriate teams automatically. Its native integrations with popular tools like GitHub, Jira, Slack, and Zendesk facilitate seamless collaboration among team members, streamlining the process of addressing app issues. Additionally, Luciq adheres to enterprise-grade compliance standards, including SOC 2, HIPAA, and GDPR, ensuring that sensitive data remains secure throughout the observability process. As a trusted solution among global mobile leaders, Luciq not only helps teams accelerate their development cycles but also minimizes user churn and consistently delivers experiences that delight users while safeguarding revenue. By providing a comprehensive observability platform that combines advanced AI capabilities with user-centric features, Luciq stands out as a valuable asset for any enterprise aiming to enhance its mobile application performance. **Average Rating:** 4.3/5.0 **Total Reviews:** 231 #### How Do G2 Users Rate Luciq? - **Ease of Use:** 8.7/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 7.3/10 (Category avg: 9.0/10) - **Feedback Collection:** 8.0/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 7.8/10 (Category avg: 8.9/10) #### Who Is the Company Behind Luciq? - **Seller:** [Luciq](https://www.g2.com/sellers/luciq) - **Company Website:** www.luciq.ai - **Year Founded:** 2014 - **HQ Location:** California, USA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d90f57b9121f401782bd0b3bd340bf44254c2e96dc7928e06427f4a07ebe6a8c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fluciq%2F&secure%5Burl_type%5D=linkedin_company_website) 220 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Android Developer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 61% Small, 27% Medium #### What Do G2 Reviewers Say About Luciq? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** with Luciq, allowing quick diagramming and effortless data visualization. - Users find the **easy bug detection and reporting** features of Luciq immensely beneficial for auto performance diagnostics. - Users praise the **efficiency** of Luciq, finding it easy to manage complex data and track key metrics swiftly. - Users appreciate the **easy bug and crash reporting** feature, simplifying problem identification through intuitive feedback mechanisms. - Users enjoy the **excellent customer relations** offered by Luciq, enhancing feedback collection and diagnostics efficiency. ##### Cons - Users find the lack of **missing features** frustrating, impacting their ability to efficiently troubleshoot and resolve issues. - Users feel the **lack of tools** in Luciq hinders efficient issue triaging and limits functionality for screenshots. - Users struggle with **bug management** , specifically noting challenges in resolving memory leaks and battery-related issues. - Users feel frustrated by the **delays** in accessing screenshots, hindering their ability to efficiently use Luciq. - Users consider Luciq to be **expensive** , making it less accessible for some potential customers. #### What Are Recent G2 Reviews of Luciq? **["nice to have it for a mobile apps"](https://www.g2.com/survey_responses/luciq-review-8093650)** **Rating:** 5.0/5.0 stars _— Huseyin Y._ [Read full review](https://www.g2.com/survey_responses/luciq-review-8093650) **["Easy and helpful for making diagrams fast"](https://www.g2.com/survey_responses/luciq-review-12159573)** **Rating:** 4.0/5.0 stars _— Toshim S._ [Read full review](https://www.g2.com/survey_responses/luciq-review-12159573) #### What Are G2 Users Discussing About Luciq? - [What is Instabug used for?](https://www.g2.com/discussions/what-is-instabug-used-for) ### [SurveySense](https://www.g2.com/products/surveysense/reviews) SyrveySense by Marcom Robot is an all-in-one customer feedback and survey tool that helps you create, launch, analyze, and act upon customer feedback. SurveySense makes it easy to gauge customer sentiment, quantify customer loyalty, and discover how your customers feel about your products, services, or interactions with your team. **Average Rating:** 4.8/5.0 **Total Reviews:** 11 #### How Do G2 Users Rate SurveySense? - **Ease of Use:** 9.6/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.6/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.2/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.1/10 (Category avg: 8.9/10) #### Who Is the Company Behind SurveySense? - **Seller:** [Marcom Robot](https://www.g2.com/sellers/marcom-robot) - **Year Founded:** 2018 - **HQ Location:** Los Angeles, California - **Twitter:** @MarcomRobot 137 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=073b5451eebf85fb7cfd3a66ad6ddfb959638dd7c20028d31bb6e20f4dbbc95e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmarcom-robot%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 91% Small, 9% Medium #### What Are Recent G2 Reviews of SurveySense? **["Streamlined and User-Friendly Feedback Collection"](https://www.g2.com/survey_responses/surveysense-review-8677298)** **Rating:** 5.0/5.0 stars _— Laura M._ [Read full review](https://www.g2.com/survey_responses/surveysense-review-8677298) **["Time-Efficient Survey Deployment for Rapid Insights"](https://www.g2.com/survey_responses/surveysense-review-8702682)** **Rating:** 5.0/5.0 stars _— Nico H._ [Read full review](https://www.g2.com/survey_responses/surveysense-review-8702682) ### [Playvox Customer AI](https://www.g2.com/products/playvox-customer-ai/reviews) As your conversation volume grows, it becomes hard to stay on top of customer issues and requests. The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversations for topics and sentiment and producing a continuously updated report on the most common user issues. As a Customer Support Manager, you can use the Prodsight app to stay on top of customer issues and reduce support ticket volumes by writing well-informed help articles. As a Product Manager, you can use the Prodsight app to identify feature requests and usability issues. This would help you prioritise product roadmaps, keep you grounded in customer feedback and get buy-in from your team mates. To find out what user issues Prodsight will unearth for you, start a free 7-day trial. **Average Rating:** 4.6/5.0 **Total Reviews:** 79 #### How Do G2 Users Rate Playvox Customer AI? - **Ease of Use:** 9.0/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.1/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.1/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 8.8/10 (Category avg: 8.9/10) #### Who Is the Company Behind Playvox Customer AI? - **Seller:** [Playvox](https://www.g2.com/sellers/playvox) - **Year Founded:** 2012 - **HQ Location:** Sunnyvale, CA - **Twitter:** @PlayVoxCX 1,675 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b15d2d64fa41a2a03018f7055c1e37412e5d9b77d93fa2331fb66bae1c080c2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1085709%2F&secure%5Burl_type%5D=linkedin_company_website) 43 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 50% Medium, 39% Small #### What Do G2 Reviewers Say About Playvox Customer AI? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of tracking issues** with Playvox Customer AI, enhancing the quality of service provided. - Users appreciate the **ease of use** of Playvox Customer AI, effectively tracking issues for improved service quality. - Users appreciate the **ease of tracking issues** with Playvox Customer AI, enhancing service quality significantly. - Users appreciate the **tracking efficiency** of Playvox Customer AI, enabling seamless issue management for improved service quality. #### What Are Recent G2 Reviews of Playvox Customer AI? **["AI that transforms conversations into strategic decisions"](https://www.g2.com/survey_responses/playvox-customer-ai-review-12704949)** **Rating:** 5.0/5.0 stars _— Diana D._ [Read full review](https://www.g2.com/survey_responses/playvox-customer-ai-review-12704949) **["The benefits of playvox"](https://www.g2.com/survey_responses/playvox-customer-ai-review-10544242)** **Rating:** 5.0/5.0 stars _— Moustafa A._ [Read full review](https://www.g2.com/survey_responses/playvox-customer-ai-review-10544242) #### What Are G2 Users Discussing About Playvox Customer AI? - [What is Playvox Customer AI used for?](https://www.g2.com/discussions/what-is-playvox-customer-ai-used-for) ### [ProductMix](https://www.g2.com/products/productmix/reviews) ProductMix is a product management software that enables product teams to make data-driven decisions at every step of the product development lifecycle. Its features include AI-powered measurement of product progress, insights into customer and competitor behavior, idea collection, automated competitor analysis, prioritization of ideas in a data-driven manner, implementation of public roadmaps, and making announcements. The software aims to streamline the product development process, empowering product leaders to make the most out of their product development efforts. With ProductMix, product teams can easily keep their teams aligned for continuous product growth and bridge the gap between product leaders and their target users by allowing them to exchange insights within one platform. **Average Rating:** 4.8/5.0 **Total Reviews:** 13 #### How Do G2 Users Rate ProductMix? - **Ease of Use:** 10.0/10 (Category avg: 9.1/10) - **Brand Design Consistency:** 9.4/10 (Category avg: 9.0/10) - **Feedback Collection:** 9.4/10 (Category avg: 9.2/10) - **Feedback Aggregation:** 9.4/10 (Category avg: 8.9/10) #### Who Is the Company Behind ProductMix? - **Seller:** [ProductMix](https://www.g2.com/sellers/productmix) - **Year Founded:** 2020 - **HQ Location:** Yerevan - **Twitter:** @ProductMixApp 44 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98e66c5c296d7580cb40c63987a817a3c17c749202bb94265156769c75547995&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fproduct-mix%2F&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 93% Small #### What Are Recent G2 Reviews of ProductMix? **["Increased my user satisfaction due to transparency through roadmap and direct interaction"](https://www.g2.com/survey_responses/productmix-review-5318790)** **Rating:** 4.5/5.0 stars _— Leanbe A._ [Read full review](https://www.g2.com/survey_responses/productmix-review-5318790) **["Must-have software"](https://www.g2.com/survey_responses/productmix-review-4513588)** **Rating:** 4.5/5.0 stars _— NaveenKumar N._ [Read full review](https://www.g2.com/survey_responses/productmix-review-4513588) #### What Are G2 Users Discussing About ProductMix? - [What is Leanbe used for?](https://www.g2.com/discussions/what-is-leanbe-used-for) - [‹ Prev‹ Prev](/categories/enterprise-feedback-management/small-business?order=g2_score&page=2#product-list) - [1](/categories/enterprise-feedback-management/small-business?order=g2_score#product-list) - [2](/categories/enterprise-feedback-management/small-business?order=g2_score&page=2#product-list) - 3 - Next ›Next › Spotlight Categories [Affiliate Marketing Software](https://www.g2.com/categories/affiliate-marketing) [Business Continuity Management (BCM) Software Solutions](https://www.g2.com/categories/business-continuity-management-software) [Contact Center Software](https://www.g2.com/categories/contact-center) [Experience Management Software](https://www.g2.com/categories/experience-management) [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) [Browse Enterprise Feedback Management Themes](/categories/enterprise-feedback-management/themes)