--- title: SurveySense Reviews meta_title: 'SurveySense Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how SurveySense works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 11 scale: '5' date_modified: '2026-05-05' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # SurveySense Reviews **Vendor:** Marcom Robot **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 11 ## About SurveySense SyrveySense by Marcom Robot is an all-in-one customer feedback and survey tool that helps you create, launch, analyze, and act upon customer feedback. SurveySense makes it easy to gauge customer sentiment, quantify customer loyalty, and discover how your customers feel about your products, services, or interactions with your team. ## SurveySense Reviews ### 1. Time-Efficient Survey Deployment for Rapid Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Nico H. | Mitarbeiter im Kundendienst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about SurveySense?** As a user seeking efficiency and speed in survey deployment, SurveySense truly stands out. The process of creating surveys is streamlined and remarkably intuitive, significantly reducing the time needed to have surveys up and running. This speed is pivotal in enabling us to gather critical feedback swiftly and make informed decisions. **What do you dislike about SurveySense?** I found SurveySense to be a swift platform for creating surveys. However, it would greatly benefit from advanced features catering to complex survey logic. Such additions could elevate the quality of the data collected and empower users to design surveys with a higher level of sophistication. **What problems is SurveySense solving and how is that benefiting you?** SurveySense is a game-changer when it comes to addressing the time constraints in feedback collection. Swift survey deployment means we can gather insights at lightning speed. This agility empowers us to adapt our strategies promptly and make decisions that significantly enhance our overall efficiency. Kudos to SurveySense for being a true time-saver! ### 2. Streamlined and User-Friendly Feedback Collection **Rating:** 5.0/5.0 stars **Reviewed by:** Laura M. | Selbstständige Versicherungsmaklerin, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2023 **What do you like best about SurveySense?** For me, the standout feature of SurveySense has to be its intuitive interface. Even team members who aren't tech-savvy could dive in and create surveys without a steep learning curve. The ready-to-use templates have significantly sped up our survey creation process, and with minimal tweaks, we can set them live. **What do you dislike about SurveySense?** I'd appreciate if SurveySense introduced mandatory fields for comments and emails, particularly when feedback scores are below a set benchmark. This would help us in getting a clearer context for the scores. The design flexibility in the Multi-Question Surveys feels a tad restricted. The ability to fine-tune aspects such as fonts and button styles would be a welcome enhancement. **What problems is SurveySense solving and how is that benefiting you?** With SurveySense, the bottleneck of feedback collection has been eased. This tool offers a simplified means to reach out and hear our customers, ensuring we remain in sync with their needs and expectations. Immediate feedback post customer interactions ensures we stay proactive, addressing concerns and reinforcing positive feedback. ### 3. Empowering Feedback Analytics for Data-Driven Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Bernd J. | Inhaber, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about SurveySense?** SurveySense's feedback analytics capabilities are truly impressive. The depth of insights gleaned from the amassed data is nothing short of remarkable. Delving into trends, conducting sentiment analysis, and comparing metrics provides a comprehensive understanding, empowering us to make informed decisions and grasp diverse customer perspectives. **What do you dislike about SurveySense?** While the analytics in SurveySense are comprehensive, automating the generation of specific report types would be a real time-saver, especially for regular reviews. It would streamline the process of sharing insights within the team and improve overall efficiency. **What problems is SurveySense solving and how is that benefiting you?** Analyzing customer feedback has never been easier! SurveySense offers profound insights that empower us to identify patterns, address concerns, and refine our strategies. Our approach has become more customer-centric, thanks to this software. ### 4. Personalized Surveys for Enhanced Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Noemi K. | Fachanwältin für Miet- und Wohnungseigentumsrecht, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about SurveySense?** One of the outstanding features of SurveySense is the ability to personalize surveys effectively. The platform offers ample customization options, allowing us to tailor surveys to suit our brand's unique tone and style, which significantly enhances engagement. **What do you dislike about SurveySense?** SurveySense is a solid platform, but incorporating AI-driven question suggestions would be a game-changer. It would guide users and significantly streamline the process of crafting well-structured and effective survey questions. This addition would take the software to the next level. **What problems is SurveySense solving and how is that benefiting you?** Enhancing engagement and gathering insightful feedback is a breeze with SurveySense. The ability to personalize surveys has significantly boosted our response rates and enabled data-driven decision-making to improve our services effectively. ### 5. Empowering Feedback Collection **Rating:** 5.0/5.0 stars **Reviewed by:** Erik K. | Selbstständiger Versicherungsmakler, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about SurveySense?** For me, the standout feature of SurveySense has to be its intuitive interface. Even team members who aren't tech-savvy could dive in and create surveys without a steep learning curve. **What do you dislike about SurveySense?** I'd appreciate if SurveySense introduced mandatory fields for comments and emails, particularly when feedback scores are below a set benchmark. This would help us in getting a clearer context for the scores. **What problems is SurveySense solving and how is that benefiting you?** With SurveySense, the bottleneck of feedback collection has been eased. This tool offers a simplified means to reach out and hear our customers, ensuring we remain in sync with their needs and expectations. ### 6. Efficiency Personified: Our Journey with SurveySense **Rating:** 5.0/5.0 stars **Reviewed by:** Alexa M. | Architektin, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about SurveySense?** The true winner for me has been SurveySense's ready-to-use templates. They've significantly sped up our survey creation process, and with minimal tweaks, we can set them live. **What do you dislike about SurveySense?** For us, the design flexibility in the Multi-Question Surveys feels a tad restricted. The ability to fine-tune aspects such as fonts and button styles would be a welcome enhancement. **What problems is SurveySense solving and how is that benefiting you?** Thanks to SurveySense, we've been effortlessly collecting feedback post customer interactions with our support channels. This has been instrumental in keeping our support teams updated and agile in response to feedback. ### 7. Real-Time Insights, Real-World Impact **Rating:** 5.0/5.0 stars **Reviewed by:** Ralf S. | Versicherungsmakler, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about SurveySense?** The real-time survey analytics feature of SurveySense is, for me, its crown jewel. Having the ability to immediately gauge customer sentiment is invaluable. **What do you dislike about SurveySense?** One area of improvement for SurveySense would be the Multi-Question Surveys. A wider range of design elements, especially around fonts and button styles, would elevate the experience. **What problems is SurveySense solving and how is that benefiting you?** SurveySense allows us to remain on the pulse of customer sentiment. Immediate feedback post customer interactions ensures we stay proactive, addressing concerns and reinforcing positive feedback. ### 8. My time with SurveySense **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael G. | Selbstständiger Steuerberater – Steuerberatung Garcia, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about SurveySense?** I like the speed at which I can set up a survey using SurveySense. Its step-by-step survey builder has allowed us to initiate surveys without any hitches, and the pre-defined templates have been a boon for quick deployments. **What do you dislike about SurveySense?** While the software shines in many areas, I felt the reporting feature could do with more flexibility. It'd be great to have richer customizability in terms of data representation. **What problems is SurveySense solving and how is that benefiting you?** Using SurveySense has empowered us to garner feedback efficiently, which is instrumental in making informed decisions. It's through these insights that we've been enhancing our products and ensuring our customers always get the best. ### 9. Simple and affordable **Rating:** 4.5/5.0 stars **Reviewed by:** Dennis V. | CEO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2023 **What do you like best about SurveySense?** Very easy and straightforward. Compared to other platforms who to try to do too many things. **What do you dislike about SurveySense?** For Multi-Question Surveys, needs more flexibility to change style options like colors, fonts and button styles. For One-Question Surveys, should also be able to designate the Comments and Email field as required if the feedback score is below average. **What problems is SurveySense solving and how is that benefiting you?** Ability to send simple surveys to customers after they engage with our email or chat support team. ### 10. Taking Surveys **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about SurveySense?** They make it very easy to make a survey that suits what i need to do. **What do you dislike about SurveySense?** nothing at this time. i'm still getting used to it. **What problems is SurveySense solving and how is that benefiting you?** It makes it nice to know how the customers feel about certian things so we can improve upon areas. ### 11. Easy and straightforward to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2023 **What do you like best about SurveySense?** I love the survey templates they provide and helps in fast decision making **What do you dislike about SurveySense?** Ease of integration could be improved and it can be a game changer if addressed **What problems is SurveySense solving and how is that benefiting you?** Get feedback effectively with a simple to use solution - [View SurveySense pricing details and edition comparison](https://www.g2.com/products/surveysense/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+20%3A35%3A14+-0500&secure%5Bsession_id%5D=d4729ebf-5315-4e20-888d-25c963cd7273&secure%5Btoken%5D=184e5343fb49274fe3509a1573e26de27ad9c453ba8ab8023e51be26be85f34e&format=llm_user) ## SurveySense Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security - System Monitoring ## Top SurveySense Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,965 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,818 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews)