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SurveySense

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SurveySense Reviews & Product Details

SurveySense Media

SurveySense Demo - Prevent customer churn before it occurs.
Keep business stakeholders notified about specific types of feedback — positive or negative. Harness the power of email alerts to empower you and your team to provide timely assistance, preventing customer churn before it happens.
SurveySense Demo - Effortlessly create one-click customer surveys.
Create one-click surveys in minutes with our user-friendly, step-by-step survey builder. Choose from our range of predefined survey templates or effortlessly craft your custom surveys from scratch.
SurveySense Demo - Measure and monitor your CSAT, CES, and NPS in real time.
Gain insights into your CSAT, CES, and NPS dynamics with integrated real-time charts and dashboards. Keep a close watch on how your customers rate their experience with each support or customer success agent.
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SurveySense Reviews (11)

Reviews

SurveySense Reviews (11)

4.8
11 reviews

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Nico H.
NH
Mitarbeiter im Kundendienst
Small-Business (50 or fewer emp.)
"Time-Efficient Survey Deployment for Rapid Insights"
What do you like best about SurveySense?

As a user seeking efficiency and speed in survey deployment, SurveySense truly stands out. The process of creating surveys is streamlined and remarkably intuitive, significantly reducing the time needed to have surveys up and running. This speed is pivotal in enabling us to gather critical feedback swiftly and make informed decisions. Review collected by and hosted on G2.com.

What do you dislike about SurveySense?

I found SurveySense to be a swift platform for creating surveys. However, it would greatly benefit from advanced features catering to complex survey logic. Such additions could elevate the quality of the data collected and empower users to design surveys with a higher level of sophistication. Review collected by and hosted on G2.com.

Laura M.
LM
Selbstständige Versicherungsmaklerin
Small-Business (50 or fewer emp.)
"Streamlined and User-Friendly Feedback Collection"
What do you like best about SurveySense?

For me, the standout feature of SurveySense has to be its intuitive interface. Even team members who aren't tech-savvy could dive in and create surveys without a steep learning curve. The ready-to-use templates have significantly sped up our survey creation process, and with minimal tweaks, we can set them live. Review collected by and hosted on G2.com.

What do you dislike about SurveySense?

I'd appreciate if SurveySense introduced mandatory fields for comments and emails, particularly when feedback scores are below a set benchmark. This would help us in getting a clearer context for the scores. The design flexibility in the Multi-Question Surveys feels a tad restricted. The ability to fine-tune aspects such as fonts and button styles would be a welcome enhancement. Review collected by and hosted on G2.com.

Bernd J.
BJ
Inhaber
Small-Business (50 or fewer emp.)
"Empowering Feedback Analytics for Data-Driven Insights"
What do you like best about SurveySense?

SurveySense's feedback analytics capabilities are truly impressive. The depth of insights gleaned from the amassed data is nothing short of remarkable. Delving into trends, conducting sentiment analysis, and comparing metrics provides a comprehensive understanding, empowering us to make informed decisions and grasp diverse customer perspectives. Review collected by and hosted on G2.com.

What do you dislike about SurveySense?

While the analytics in SurveySense are comprehensive, automating the generation of specific report types would be a real time-saver, especially for regular reviews. It would streamline the process of sharing insights within the team and improve overall efficiency. Review collected by and hosted on G2.com.

Noemi K.
NK
Fachanwältin für Miet- und Wohnungseigentumsrecht
Small-Business (50 or fewer emp.)
"Personalized Surveys for Enhanced Engagement"
What do you like best about SurveySense?

One of the outstanding features of SurveySense is the ability to personalize surveys effectively. The platform offers ample customization options, allowing us to tailor surveys to suit our brand's unique tone and style, which significantly enhances engagement. Review collected by and hosted on G2.com.

What do you dislike about SurveySense?

SurveySense is a solid platform, but incorporating AI-driven question suggestions would be a game-changer. It would guide users and significantly streamline the process of crafting well-structured and effective survey questions. This addition would take the software to the next level. Review collected by and hosted on G2.com.

Erik K.
EK
Selbstständiger Versicherungsmakler
Small-Business (50 or fewer emp.)
"Empowering Feedback Collection"
What do you like best about SurveySense?

For me, the standout feature of SurveySense has to be its intuitive interface. Even team members who aren't tech-savvy could dive in and create surveys without a steep learning curve. Review collected by and hosted on G2.com.

What do you dislike about SurveySense?

I'd appreciate if SurveySense introduced mandatory fields for comments and emails, particularly when feedback scores are below a set benchmark. This would help us in getting a clearer context for the scores. Review collected by and hosted on G2.com.

Alexa M.
AM
Architektin
Small-Business (50 or fewer emp.)
"Efficiency Personified: Our Journey with SurveySense"
What do you like best about SurveySense?

The true winner for me has been SurveySense's ready-to-use templates. They've significantly sped up our survey creation process, and with minimal tweaks, we can set them live. Review collected by and hosted on G2.com.

What do you dislike about SurveySense?

For us, the design flexibility in the Multi-Question Surveys feels a tad restricted. The ability to fine-tune aspects such as fonts and button styles would be a welcome enhancement. Review collected by and hosted on G2.com.

Ralf S.
RS
Versicherungsmakler
Small-Business (50 or fewer emp.)
"Real-Time Insights, Real-World Impact"
What do you like best about SurveySense?

The real-time survey analytics feature of SurveySense is, for me, its crown jewel. Having the ability to immediately gauge customer sentiment is invaluable. Review collected by and hosted on G2.com.

What do you dislike about SurveySense?

One area of improvement for SurveySense would be the Multi-Question Surveys. A wider range of design elements, especially around fonts and button styles, would elevate the experience. Review collected by and hosted on G2.com.

Rafael G.
RG
Selbstständiger Steuerberater – Steuerberatung Garcia
Small-Business (50 or fewer emp.)
"My time with SurveySense"
What do you like best about SurveySense?

I like the speed at which I can set up a survey using SurveySense. Its step-by-step survey builder has allowed us to initiate surveys without any hitches, and the pre-defined templates have been a boon for quick deployments. Review collected by and hosted on G2.com.

What do you dislike about SurveySense?

While the software shines in many areas, I felt the reporting feature could do with more flexibility. It'd be great to have richer customizability in terms of data representation. Review collected by and hosted on G2.com.

Dennis V.
DV
CEO
Computer Software
Small-Business (50 or fewer emp.)
"Simple and affordable"
What do you like best about SurveySense?

Very easy and straightforward. Compared to other platforms who to try to do too many things. Review collected by and hosted on G2.com.

What do you dislike about SurveySense?

For Multi-Question Surveys, needs more flexibility to change style options like colors, fonts and button styles.

For One-Question Surveys, should also be able to designate the Comments and Email field as required if the feedback score is below average. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Small-Business (50 or fewer emp.)
"Taking Surveys"
What do you like best about SurveySense?

They make it very easy to make a survey that suits what i need to do. Review collected by and hosted on G2.com.

What do you dislike about SurveySense?

nothing at this time. i'm still getting used to it. Review collected by and hosted on G2.com.

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