Top Free Digital Employee Experience (DEX) Management Software

A pattern I saw across Nexthink G2 user feedback was the focus on turning endpoint experience data into clear, prioritized action. Users talk about deep visibility into device and app health, plus workflows that help IT spot friction early and remediate it at scale. The platform often comes through as a strong fit when teams want experience scores and operational proof of improvement.

Automation Anywhere came through less as a DEX monitor and more as a way to remove experience friction created by repetitive operational tasks. G2 review data highlights bot-driven consistency and reduced manual handoffs across IT and back-office workflows. It fits best when workflow automation is the lever for improving experience outcomes.

TeamViewer DEX feedback repeatedly emphasized fast remediation, including automation that can run broadly across endpoints. G2 users mention scriptable fixes and proactive detection that helps teams resolve common issues without waiting for tickets. It stands out most when IT wants “fix-forward” capability built into DEX.

HappySignals provides Enterprise IT Experience Management for CIOs and their IT departments. We show you where end-users struggle and help you to demonstrate the value of IT to business stakeholders. As a customer said, "HappySignals is the same for CIOs as the CRM is for Sales Directors". By combining operational data from your ITSM platform with our Experience Data to enable an average 26% improvement in productivity in their organisations. Download our case studies to see how they did it.

Lakeside Software is ushering in a new era of proactive IT with SysTrack, the industry's most powerful AI-driven Digital Employee Experience (DEX) platform. Trusted by Fortune 500 companies worldwide, Lakeside SysTrack dramatically reduces IT costs, prevents system failures before they occur, and drives strategic decision-making through unparalleled visibility. Learn how you can save 20% on annual IT costs per employee at lakesidesoftware.com.

Absolute Secure Access (formerly NetMotion by Absolute) is one of the company’s core product lines, which was added through the acquisition of NetMotion in July 2021. The product portfolio provides resilient network connectivity for users to securely access critical resources in the public cloud, private data centers, and on-premises. These products allow users to transition from traditional VPN to a resilient Zero Trust approach, without impairing productivity or admin controls. Absolute Secure Access encompasses three products: • Absolute VPN provides security and confidentiality for data in motion by means of encryption and access controls. It also offers benefits to the end user, such as making tunnel and network sessions resilient and optimizing streaming video and audio. • Absolute ZTNA provides a software-defined perimeter via Zero Trust Network Access, creating a context-based, logical access boundary around an application or set of applications – wherever they're hosted. It shields applications from the Internet, making them invisible to unauthorized users. Access policies are enforced at the endpoint, avoiding latency and any data transgression. • Absolute Insights™ for Network offers diagnostic and experience monitoring capabilities across endpoints and network, allowing organizations to proactively monitor, investigate, and remediate end user performance issues quickly and at scale, even on networks that are not company-owned or managed

ControlUp feedback consistently focused on troubleshooting speed and pinpointing where performance breaks down. Users talk about actionable views that connect user symptoms to underlying resource or session constraints, especially in virtualized environments. It stands out when the goal is rapid diagnosis with clear operational signals.

Goliath Performance Monitor commonly surfaced around deep performance visibility for end-user experience, especially where virtual apps and desktops are involved. Reviewers mention granular monitoring and reporting that helps isolate root causes across network, app, and session layers. It reads as a tool for teams that need detailed performance context, not just alerts.

Cisco ThousandEyes empowers organizations to assure every digital experience across every network, everywhere, every time. With built-in AI and powerful ecosystem integrations, ThousandEyes enables IT teams to proactively detect, diagnose, and resolve issues before they impact end-user experiences. ThousandEyes is deeply integrated across Cisco's entire technology portfolio and beyond, enabling customers to deploy at scale while delivering assurance across Cisco's industry-leading Networking, Security, Collaboration, and Observability solutions.

Voxxify’s Digital Sentiment platform with AI-powered analytics empowers enterprise IT leaders to quickly gather detailed feedback from thousands of end users around the world and clearly establish what works well, what doesn't and which IT services are a priority for investment. Strategic sentiment data is the “missing metric” that provides decision-makers with unbiased insights into IT service performance so they can take action and drive positive change. 1 - Discover how IT is actually performing Unbiased feedback from thousands of end users gives you the precise data you need to make the best decisions. 2 - Prioritize spending for better returns ML-powered analytics clearly identify what end users care about most, so you can focus on delivering maximum value. 3 - Align your team around what really matters AI objectively summarizes verbatim text feedback, so every member of your team has the evidence they need. Top CIO’s use Voxxify to improve experience and optimize IT spend. Your key to continuous improvement.

Variphy is the preferred analytics and management platform for Cisco Collaboration. Variphy provides all the functions you need in a single pane of glass. We built our products and features with the feedback and requests of Unified Communications professionals like you. Discover what’s possible with Variphy: - Dashboards, UCCX Wallboards, & Widgets - CUCM CDR Reporting & Call Analytics - UCCX Reporting & Analytics - Cisco CUBE CDR Reporting - Variphy Cloud - Remote Phone Control, Macros, & Broadcast - Change Management & As-Built Reporting - DN & DID Inventory Management - Enhanced Consulting Services

Germain UX: Real-time software monitoring platform that uncovers UX frictions' causes, Process Time and Visitors' Interests, in real-time, at a fraction of the cost. Discovers why users experience issues or drop off, finds where users spend precious time, identifies visitors' interests, and allows users to provide their feedback (NPS). Plus, our expert help is included at a fraction of your current cost – guaranteed.

nexey is digital workplace experience management software solution that provides unparalleled visibility, automation, and remediation across all environments. nexey aims to improve the digital experience of employees by monitoring, analyzing, and optimizing the performance and usability of endpoints and applications. nexey is an SaaS provider that offers real-time analytics, instant remediation, automation, and employee feedback. nexey’s competitive advantage is its ability to deliver more personalized, proactive, and scalable IT services that address problems before they impact employees. nexey’s target market is medium to large enterprises that want to enhance their productivity, efficiency, and cost savings by creating a better digital workplace for their employees. nexey gets insights and analytics of the applications and devices used by end users (employees), whether onsite or offsite, from different perspectives, so as to convey insights to the top management based on which they can make their decisions. nexey guarantees getting your employees to conduct themselves in a manner consistent with company guidelines, non-disclosure requirements, business ethics, appropriate usage, and professional standards. Smartly, nexey pledges tracing productivity and efficiency for your entire workforce, encloses acquiring insights about apps and websites your employees are using most frequently, undertakes ensuring smooth working with no IT issues, and vouches measuring your employees' digital experience.

Thena is a new-age customer support platform purpose-built for B2B teams. We're AI-first, and we connect to the modern communication stack like Slack and MS Teams. Join bold modern B2B teams from Vercel, Amplitude, FOX, Etsy, and LaunchDarkly.

Applixure provides the simplest Digital Employee Experience (DEX) improvement tools on the market. Applixure is designed for IT teams with big ambitions and limited resources, who want to improve employees’ IT experience while working in a more proactive, efficient, and cost-effective way. Trusted by over 1000 companies and IT Managed Service Providers including JYSK Group, Fujitsu, SAKO, Coyle Personnel and JTL. Get visibility, prioritize & start fixing. APPLIXURE ANALYTICS: Applixure Analytics provides instant visibility of your computer environment and detects high-impact yet easy-to-fix issues that are often hidden from IT's radar but negatively impact end-user experience. APPLIXURE WORKFLOW: Applixure Workflow is an easy-to-use add-on product for Analytics. Workflow turns Analytics data into concrete tasks that you can assign to your team. Follow the progress of your IT issues and make sure that fixes get completed on time. APPLIXURE FEEDBACK: Applixure Feedback lets you be on the pulse of your employees’ satisfaction with their IT experience. Collect objective feedback, send out surveys and polls to let your employees rate their computer experience and tell you how they feel. With Applixure, deploy today and start improving your DEX tomorrow. No training needed. Zero configuration. Zero maintenance. But don’t take our word for it – try it out for free at www.applixure.com