ControlUp Reviews & Product Details

ControlUp impressed us overall, with PowerShell scripting and Trigger customization being the strongest of capabilities at the time of our review (Dec '22). Virtual Expert was a nice surprise as it offers excellent and applicable troubleshooting steps for individual PCs. The registry comparison tool puts ControlUp above the competition when it comes down to figuring out why someone is having a negative experience. Out of the box dashboards save you months of time figuring out your environment and are are easy to interpret.

Another impressive feature about the product was the ability to make RESTful API requests WITHOUT learning a new language for ITSM integration. Overall, lots of potential here. Review collected by and hosted on G2.com.

Unfortunately, at the time of the review, ControlUp has some features that need maturing before large enterprise deployment, as functionality and security need to co-exist. Regardless, there is a ton of potential here once these details are ironed out! Review collected by and hosted on G2.com.

Its easy-to-use interface, its ability to monitor multiple platforms and environments, its customizable alerts and notifications, and its automation capabilities. Review collected by and hosted on G2.com.

The pricing can be relatively high for some organizations, particularly those with smaller budgets. However, the platform's advanced features and functionality may justify the cost for larger enterprises with complex environments. Review collected by and hosted on G2.com.

Controlup brings a lot to the table. Other than being able to monitor your users CPU/Memory utilization on PC and VDI, you can also create your own script-based actions for when things alert. It's nice that not only can I get an alert on say low storage on a VDI machine, but it will be able to increase the amount of storage on the VDI machine based off scripts I create. With small automated actions like these, I was able to address user issues before they saw them and without having any helpdesk to manually do the work.

Another cool thing about controlup is they take feedback to heart. I've been using their product since about 2015/2016 and even when I've talked to them about features, a good chunk of them would be within the console in the year. Review collected by and hosted on G2.com.

Although the console cool looking, it's a lot to look at. They have come out with SoLVE, their web based console, it definitely fits the aesthetics of the newer aged monitoring tools, but you can't quite manage through that (Yet?). Review collected by and hosted on G2.com.

Real-time analysis and automatic remediation of common faults/pinch points.

We have nearly 9000 Citrix VDI on our estate and native tooling cannot provide the high and low level monitoring that we require. Having a central console with granular security makes administration simple and yet powerful. We can delegate control to the teams that need access to specific areas and can also create read-only views for non-admins. Review collected by and hosted on G2.com.

Direct line of sight to the internet from our server infrastructure (where we host the control up monitor) isn't ideal but without it we cannot store a years worth of analytical data.

Having to import all our objects from within Citrix can be a pain but ControlUp have assisted us with creating a script that automates this pain. Review collected by and hosted on G2.com.

multitenancy, centralized dashboard, insights, automation scripts Review collected by and hosted on G2.com.

i like everything of the tool, my favorite working tool Review collected by and hosted on G2.com.

I like how easy the software is to use. Very user friendly. Most importantly does the job well as advertised. No gimmicks. Review collected by and hosted on G2.com.

Perhaps script based automation can be all in one package rather than buying it separately Review collected by and hosted on G2.com.

Controlup give us the real-time information we need to manage incidents efficiently and also to run self healing scripts to prevent downtime. Review collected by and hosted on G2.com.

Truthfully not much; there are opportunities to allow more granular access based on both skillset and location / AD OU , Review collected by and hosted on G2.com.

ControlUp’s insights allows us to benchmark our farm, and provides meaningful historical usage MI in an easy to use GUI and web interface.

ControlUp’s SolVE gives us the real-time view of the end-user experience, allowing for quick diagnosis when troubleshooting user and application issues.

Throughout our engagement, ControlUp’s customer support teams have built a valued personalised relationship with our internal support teams and since the initial concept, integration and end-user training (via their Online Training Academy), ControlUp’s approach to our business relationship has been outstanding Tier-1. CU’s goal is to see the customer reach their ROI by ensuring product adoption, engagement and encourage the uptake of new feature enhancements, which ultimately helps us provide our support teams with valuable data and the information required to reduce ticket MTTR times.

ControlUp’s innovative Advisory Board gives customers the ability to preview and prioritise pipeline enhancements enabling them to have a voice on how the product is developing and growing as a support solution. Review collected by and hosted on G2.com.

I think the script based automation function should be a standard offering, not a separate license point. ** There isn't much to dislike, it's a good product. Review collected by and hosted on G2.com.

ControlUp has many tools and is extremely valuable. The most important this to me is the EUC data collected for Citrix. I can also use this to prove that it's not Citrix. I can look at the user resources at the present time, I can look at the user's recourse in the past as well. I had this actually happen to me the other day. I had a user state Citrix was slow and not showing images correctly. I was able to use ControlUp to show that Citrix was not slow, and the issue was with the screen resolution. I was able to pinpoint the citrix graphic process was acting weird. This was due to a screen resolution on the person computer they were using. I would have found it without CU, But it would have taken me many hours to hunt this down, CU solved it in about 10 minutes for me. I am liking the new SOLVE product and this is my go-to a lot now. Another thing I like is the company cares about the products, They go out of their way to make sure you have what you need. I can share more on this if anyone is interested. Review collected by and hosted on G2.com.

To be honest, there isn't much I can say that I dislike. As they keep enhancing this product, I would expect in time for it to track everything that happens in the OS when the user logs in. Not the login script that they have, but more of a show everything that is running at startup and track it. It may have this already and I just don't know how to use it. :) Review collected by and hosted on G2.com.

Before we started using ControlUp at the hospitals, we relied on Solarwinds and Citrix Director. Solarwinds alerting was inconsistent plus as healthcare is 24/7 with many thousands of launches a day, if something went wrong we would be informed with a high severity ticket before Solarwinds would alert us. Citrix Director was far too basic for our needs. It was ok for showing Client Connection failures and as a very primitive help desk tool BUT was not fit for our needs.

ControlUp gave us a genuinely real-time monitoring tool that alerts as an issue arises but best of all, we have Automated Actions setup to fix issues as they arise. We no longer get called at 3am after patching because Solarwinds alerted that disk space was running low on our management servers. We now have ControlUp trigger a cleanup of old logs and update cache as a threshold is passed. We are also using some other automated actions for dealing with some of our mundane maintenance work and even helping to provide an extra layer of security by logging off idle admin account sessions on management servers. The ability to view sessions which have been idle has also completely changed our approach to our Epic RAs. We are able to pre-stage our servers more effectively and make better use of the capacity we have. It helps us have enough servers on the new PVS vDisk already before we even get to the schedule downtime.

As my title says, ControlUp is more than just a monitoring product. It is a really excellent management framework for us. Review collected by and hosted on G2.com.

Sometimes our first tier support still choose to use Citrix Director because they see all of the data ControlUp shows and get intimidated by it. Everything they do in Director is available in ControlUp but they like just having a search bar as their entry point. I hope a similar view option will become available through SOLVE in future. Review collected by and hosted on G2.com.