Best Customer Journey Mapping Tools for Small Business - Page 2

How Many Customer Journey Mapping Tools Products Does G2 Track?

Total Products under this Category: 106

Category Stats (Oct 2026)

  • Average Rating: 4.54/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Boardmix (+0.43%) - Among all products in this category, Boardmix recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Customer Journey Mapping Tools Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 46,100+ Authentic Reviews
  • 106+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Journey Mapping Tools

G2 Grid® for Customer Journey Mapping Tools plotting products by satisfaction and market presence

Highlighted products: Miro, Lucid Visual Collaboration Suite, Contentsquare, Agentforce Marketing (formerly Salesforce Marketing Cloud), Zoho CRM, MoEngage, Adobe Customer Journey Analytics, and ChurnZero.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-journey-mapping/grids.json?focus%5B%5D=miro&focus%5B%5D=lucid-software-inc-lucid-visual-collaboration-suite&focus%5B%5D=contentsquare&focus%5B%5D=agentforce-marketing-formerly-salesforce-marketing-cloud&focus%5B%5D=zoho-crm&focus%5B%5D=moengage&focus%5B%5D=adobe-customer-journey-analytics&focus%5B%5D=churnzero&segment=small-business)

UXPressia

UXPressia is a collaborative customer experience mapping platform. It helps teams create, organize, and scale customer journey maps, personas, and service blueprints in a shared workspace. The platform enables CX, product, marketing, and service teams to align around customer and user insights, structure experience knowledge, and collaborate on customer-focused initiatives across the organization. UXPressia's AI capabilities help teams accelerate their workflow, automate repetitive tasks, and surface insights from research and experience data. UXPressia helps organizations standardize how customer experience work is documented, shared, and evolved by making CX initiatives easier to scale across teams. Key features * Templates library spanning multiple domains * AI-powered generation of journey maps and personas from research data * AI persona simulator for retrieving additional insights, validating assumptions, testing ideas, and planning * Chunks: reusable CX data components (ideas, observations, tasks, etc.) available across maps and personas * User roles and teams for structured collaboration * Team library for reusable touchpoints, channels, images, and other CX elements * Multiple personas within journeys and projects * Design View for organizing journeys and personas in a clear hierarchy * Secure sharing: email and password-protected direct links * Integrations: Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira, Azure DevOps, Qualtrics * Version history for tracking iterations and changes * Reports for organizing and analyzing workspace data, including surfacing the workspace for additional insights * Export options: PNG, PDF, CSV, PPTX * Branding options for consistent presentation * Enterprise access controls: SSO, MFA, provisioning, and IP whitelisting Basic functionality is available for free.

Average Rating: 4.5/5.0

Total Reviews: 37

How Do G2 Users Rate UXPressia?

  • Ease of Admin: 8.5/10 (Category avg: 8.6/10)
  • Multiple Personas: 9.1/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.7/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 6.7/10 (Category avg: 10/10)

Who Is the Company Behind UXPressia?

  • Seller: UXPressia
  • Year Founded: 2015
  • HQ Location: Sacramento, California
  • Twitter: @UXPressia
    838 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consulting, Higher Education
  • Company Size: 57% Small, 24% Large

What Do G2 Reviewers Say About UXPressia?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use in UXPressia for creating intuitive diagrams and tailored customer journeys.
  • Users find UXPressia's tools to have a great ease of learning, enhanced by helpful tutorials and events.
  • Users love the easy creation of tailored journeys, finding the process intuitive and enjoyable.
  • Users appreciate the user flow creation in UXPressia for its ease of use and effective interaction representation.
  • Users value the helpfulness of UXPressia, appreciating tools and resources that enhance their usability experience.
Cons
  • Users find difficult navigation and clunky presentation modes hinder their overall experience with UXPressia.
  • Users desire more formatting freedom and improved presentation mode to enhance usability and aesthetics.
  • Users express frustration about the expensive pricing of UXPressia, particularly after losing access post-free trial.
  • Users desire more integration options and find presentation mode clunky, affecting overall navigation and experience.
  • Users desire more flexibility in features, such as custom card colors and improved presentation mode navigation.

What Are Recent G2 Reviews of UXPressia?

What Are G2 Users Discussing About UXPressia?

Planhat

Planhat is an agentic customer platform, built to give humans and AI agents the full context they need to drive exceptional customer outcomes. Commercial teams at B2B enterprises use Planhat to automate workflows across the entire customer lifecycle, from onboarding and expansion to renewals and scaled customer success, turning better outcomes into revenue growth and enduring profitability. The platform spans three solutions; a category-leading Customer Success Platform (CSP), a comprehensive CRM system, and most recently, an AI-native Professional Services Automation (PSA) offering. The PSA brings resource management, project delivery, and services revenue into the same unified data model that has powered Planhat's category leading CSP for over a decade, helping teams drive adoption, reduce churn, and identify expansion opportunities through Customer 360 profiles, health scoring, and customer analytics. Core capabilities include AI workflows, conversational AI, and customer portals, all based on high-fidelity time-series data. Planhat serves organizations across software, IT and telecoms, healthcare & life sciences, financial services, and security.

Average Rating: 4.5/5.0

Total Reviews: 949

How Do G2 Users Rate Planhat?

  • Ease of Admin: 8.2/10 (Category avg: 8.6/10)
  • Multiple Personas: 7.7/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.0/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Planhat?

  • Seller: Planhat
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Stockholm, Stockholm County
  • Twitter: @planhat
    1,045 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    248 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Head of Customer Success
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 60% Medium, 32% Small

What Do G2 Reviewers Say About Planhat?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Planhat exceptional, facilitating smooth integration and team adoption.
  • Users commend the exceptional customer support from Planhat, enhancing their experience and ensuring effective collaboration.
  • Users value the extensive customization options in Planhat, enhancing their experience and streamlining workflows effectively.
  • Users appreciate the automation efficiency of Planhat, enhancing their workflow and streamlining customer management seamlessly.
  • Users value the helpfulness of Planhat, noting its excellent support and comprehensive features for managing customer success.
Cons
  • Users find the learning curve steep, struggling to navigate features and setup pages during initial use of Planhat.
  • Users find the complexity of Planhat daunting, with a challenging learning curve that hinders initial usability.
  • Users note a steep learning curve with Planhat, though support accelerates the process and enhances understanding.
  • Users face integration issues with Planhat, causing challenges in data management and trustworthiness among teams.
  • Users find the formula fields restrictive, desiring greater flexibility and automation for easier customization and efficiency.

What Are Recent G2 Reviews of Planhat?

What Are G2 Users Discussing About Planhat?

Flowmapp

AI-driven platform for planning, pitching and selling websites. 💻 Generate full pack of visuals for a website sales proposal: Brief, Sitemap creation, Content, Wireframes, User Flow, Project costs, Invoice. ⚙️ How to use Flowmapp? — UX & Development — Planning — Team Work — Organize Everything — Create and present hi-fi prototypes — Plan and Store Content — Communicate with the Client — Increase Sales — Work Offline Here is how Flowmapp works → https://www.flowmapp.com/ ⚙️ Examples and demo project: https://bit.ly/flowmapp_sm 👉 Start for free → https://www.flowmapp.com

Average Rating: 4.7/5.0

Total Reviews: 93

How Do G2 Users Rate Flowmapp?

  • Ease of Admin: 9.1/10 (Category avg: 8.6/10)
  • Multiple Personas: 8.3/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.3/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 8.9/10 (Category avg: 10/10)

Who Is the Company Behind Flowmapp?

  • Seller: FlowMapp
  • Year Founded: 2017
  • HQ Location: Belgrade, Serbia
  • Twitter: @flowmapp
    1,569 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Design, Computer Software
  • Company Size: 80% Small, 13% Medium

What Do G2 Reviewers Say About Flowmapp?

AI-generated summary from verified user reviews

Pros
  • Users find Flowmapp easy to use and intuitive, enhancing site architecture understanding and workflow efficiency.
  • Users appreciate how Flowmapp offers easy creation of user flows and sitemaps, enhancing their design experience.
  • Users find Flowmapp very intuitive, simplifying site architecture understanding and user flow design effectively.
  • Users value the superb organizational and viewing tools of Flowmapp, enhancing efficiency in website planning and development.
  • Users highlight the easy setup of Flowmapp, making it accessible for beginners and quick to start creating user flows.
Cons
  • Users feel that Flowmapp has limited features, lacking essential export/import options and advanced formatting capabilities.
  • Users find exporting issues frustrating due to lack of features and proper formatting in Flowmapp's current development.
  • Users find the export issues frustrating, particularly with limited formatting options and ongoing development challenges.
  • Users feel that Flowmapp lacks export/import features and proper HTML formatting, limiting its overall utility for teams.
  • Users report bug issues but appreciate the team's commitment to resolving them swiftly and welcoming feedback.

What Are Recent G2 Reviews of Flowmapp?

What Are G2 Users Discussing About Flowmapp?

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Custify

Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and powerful features, Custify empowers Customer Success teams to manage every aspect of the customer journey—from seamless onboarding to proactive renewal and expansion—using real-time health scores, automated alerts, and predictive analytics. Custify integrates data across your entire tech stack, providing a centralized, single source of truth for each customer. This allows teams to quickly spot churn risks, capitalize on upsell opportunities, and deliver personalized customer interactions at scale. With automated workflows, customizable playbooks, and intelligent segmentation, Custify streamlines routine tasks, enabling your team to focus on building relationships and driving customer success outcomes that matter. Setting up Custify is a breeze with our concierge onboarding service, ensuring you’re up and running in hours—not weeks. Our platform integrates effortlessly with your CRM, support systems, and other essential tools, giving you unmatched visibility and collaboration across teams. Custify’s powerful analytics and customizable dashboards make it easy to monitor key metrics, track customer health, and measure the success of your initiatives. Join leading SaaS companies that trust Custify to optimize their Customer Success operations and drive sustainable growth. Deliver exceptional customer experiences, reduce churn, and maximize customer lifetime value with the best Customer Success platform for your SaaS business. Book a demo today to see how Custify transforms your customer success strategy at scale.

Average Rating: 4.7/5.0

Total Reviews: 528

How Do G2 Users Rate Custify?

  • Ease of Admin: 9.0/10 (Category avg: 8.6/10)
  • Multiple Personas: 8.5/10 (Category avg: 8.4/10)
  • Customizable Templates: 9.3/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Custify?

  • Seller: Custify
  • Year Founded: 2017
  • HQ Location: Bucharest, Romania
  • Twitter: @CustifySRL
    628 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    43 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CSM
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Small, 33% Medium

What Do G2 Reviewers Say About Custify?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Custify, benefiting from intuitive features that streamline customer management.
  • Users value the responsive customer support of Custify, always available to provide assistance and guidance.
  • Users find Custify to be intuitive and easy to use, making it accessible for all departments and individuals.
  • Users value the versatile integration options of Custify, enhancing adaptability and collaboration across teams and tools.
  • Users value the robust automation features of Custify, streamlining tasks and enhancing customer success strategies.
Cons
  • Users note the missing features in Custify, highlighting issues with tracking, communication, and documentation.
  • Users find the email functionality lacking with limited reporting and improvement needed in tracking features.
  • Users find limited customization options frustrating, affecting their ability to tailor the interface to their needs.
  • Users note the steep learning curve for Custify, with setup and UI improvements often proving challenging.
  • Users find Custify to be not intuitive, struggling with an outdated UI and complex settings that hinder usability.

What Are Recent G2 Reviews of Custify?

What Are G2 Users Discussing About Custify?

Bento

Bento is an email marketing, marketing automation, and transactional email platform built for teams who take email seriously. It combines the tools you'd normally need three or four separate products for into a single app. Send newsletters, run automated sequences, and handle transactional emails like order confirmations and password resets from one place. The platform is built around powerful automation that doesn't require a PhD to use. Create multi-step sequences with behavioral triggers, segment subscribers based on what they actually do, and personalize content without writing complex logic. Everything from cart abandonment flows to onboarding sequences to win-back campaigns runs from the same workflow builder. Deliverability infrastructure comes standard with Bento. Reputation monitoring, authentication setup, and batching controls are built in rather than sold as expensive add-ons. Poor deliverability means emails land in spam regardless of how much you spend on your platform. Bento treats inbox placement as a core feature, not an afterthought. The pricing model is value-based. You pay for users rather than emails sent This typically works out cheaper for teams with large, high volume lists but we also tend to be cheaper for people coming from competitors too. No hidden fees for deliverability tools or premium support tiers. Bento works best for ecommerce stores, SaaS companies, and digital product creators with 5,000 to 500,000 contacts. It's designed for operators who've outgrown basic tools but don't need enterprise complexity. Developer-friendly APIs and SDKs make integration straightforward for technical teams. SOC-2 compliant, founded in 2019, with a small team of employees across 3 continents.

Average Rating: 4.8/5.0

Total Reviews: 44

How Do G2 Users Rate Bento?

  • Ease of Admin: 9.3/10 (Category avg: 8.6/10)
  • Multiple Personas: 8.6/10 (Category avg: 8.4/10)
  • Customizable Templates: 9.0/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 3.3/10 (Category avg: 10/10)

Who Is the Company Behind Bento?

  • Seller: Bentonow
  • Year Founded: 2017
  • HQ Location: Sydney, AU
  • Twitter: @bento
    4,615 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 91% Small, 5% Medium

What Do G2 Reviewers Say About Bento?

AI-generated summary from verified user reviews

Pros
  • Users praise Bento for its exceptional customer support, highlighting responsiveness and knowledge that enhance the overall experience.
  • Users love the intuitive email management of Bento, which simplifies tasks and enhances overall efficiency in their workflows.
  • Users love the affordable and flexible email marketing solutions offered by Bento, enhancing their marketing experiences significantly.
  • Users love the comprehensive feature set of Bento, enhancing deliverability and user engagement effortlessly.
  • Users love the intuitive and user-friendly design of Bento, making their workflows seamless and efficient.
Cons
  • Users find the learning curve steeper than other solutions, yet acknowledge the comprehensive features and supportive help available.
  • Users find Bento's interface not intuitive, requiring a significant learning curve for those less technically inclined.
  • Users find the steep learning curve of Bento challenging, but appreciate the ongoing improvements and support from the team.
  • Users warn that technical expertise is required for Bento, making it challenging for beginners to navigate effectively.

What Are Recent G2 Reviews of Bento?

TheyDo

With flexible journey mapping and a framework that links all customer insights, opportunities and solutions together, TheyDo is the single source of truth for your end-to-end customer journey. TheyDo helps you work journey-centric and put your customer at the heart of decision-making: 🖼️ Single source of truth - Centralize and connect your customer journeys in an organized “Journey Hierarchy”, so you can zoom out for full oversight of your customer experience and zoom back in to tackle a specific customer problem 🧩 Journey Management workflow - Standardize your way of working around customer journeys with flexible journey “Building Blocks”, taking you from customer research > identified problem areas > prioritized solutions 🎯 Goals - Visualize the connections between business needs and customer needs in one place—within “Goals” see how every piece of the work rolls up into progress on your KPIs 📚 Classification - Manage your customer insights with statuses, tags and types, giving your entire team visibility into the customer mindset and keeping research up-to-date 💬 Live collaboration - Collaborate on customer journeys without needing a workshop to do it— Add viewers and contributors, tag, notify, comment, mention and share 🏆 Expert coaching - Work through a customized success plan from our Journey Management coaches and hands on customer enablement team 🔐 Enterprise-level data security - Don’t worry about security—TheyDo is ISO 27001 certified and privacy is of the utmost importance to us.

Average Rating: 4.5/5.0

Total Reviews: 62

How Do G2 Users Rate TheyDo?

  • Ease of Admin: 8.7/10 (Category avg: 8.6/10)
  • Multiple Personas: 8.6/10 (Category avg: 8.4/10)
  • Customizable Templates: 7.7/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind TheyDo?

  • Seller: TheyDo
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Amsterdam, NL
  • Twitter: @TheyDoHQ
    287 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    115 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 45% Large, 31% Medium

What Do G2 Reviewers Say About TheyDo?

AI-generated summary from verified user reviews

Pros
  • Users value the comprehensive view of customer journeys, finding it easy to communicate and identify opportunities.
  • Users find the ease of use of TheyDo invaluable for effectively communicating journeys and opportunities.
Cons
  • Users find the limited customization for industry-specific needs frustrating and a significant drawback of TheyDo.

What Are Recent G2 Reviews of TheyDo?

What Are G2 Users Discussing About TheyDo?

Act-On

Act-On Software is a Marketing Automation Platform that provides solutions to empower marketers to engage marketing targets at every step of the customer lifecycle. Act-On makes customer data actionable so marketers can dream big and build smart, effective marketing automation programs to grow their businesses and generate higher customer lifetime value – all with the fastest time-to-value. Get a Demo: https://act-on.com/demo/ Act-On empowers marketers to: • Grow and expand their businesses at scale through B2B demand generation, B2C sales and transactions, and customer marketing features. Orchestrate and optimize the entire customer journey — from awareness to advocacy — by building continuous, customized engagement that transforms visitors into prospects, prospects into qualified leads, and qualified leads into lifetime customers. • Deliver exceptional brand experiences throughout the customer lifecycle by automating buying journeys, personalizing communications and campaigns, and improving brand affinity and loyalty. Leverage Act-On’s automated capabilities to attract new prospects, engage your contacts, and guide leads toward more frequent and more lucrative purchasing decisions. • Drive measurable product adoption and customer retention through executing comprehensive onboarding and training programs, product adoption and customer retention strategies, and new products and services promotions. From new contacts to loyal partners, you can use Act-On to engage your audience, turn them into brand ambassadors, and keep them coming back for more. With interactive and dynamic reporting and analytics to assess, showcase, and improve performance, the Act-On Platform is designed to deliver growth marketing value for businesses and marketers of any size, shape, location, and scale. Platform features include: • Automated and adaptable buying journeys • Deep integrations with leading CRM systems and web conferencing • Website visitor engagement tracking and intent reporting • Dynamic lead scoring, segmenting, and nurturing • Social media listening, prospecting, publishing, and advocacy • Easy-to-design web forms, landing pages, and email templates • Event-triggered and transactional emailing • Active contact-based pricing for actual usage billing We get marketing. We understand your challenges. And we’re here to help you excel with every customer and every campaign.

Average Rating: 4.1/5.0

Total Reviews: 1,030

How Do G2 Users Rate Act-On?

  • Ease of Admin: 8.2/10 (Category avg: 8.6/10)
  • Multiple Personas: 8.6/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.2/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Act-On?

  • Seller: Act-On Software
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Portland, OR
  • Twitter: @ActOnSoftware
    32,069 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    197 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Marketing Specialist
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 49% Medium, 39% Small

What Do G2 Reviewers Say About Act-On?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Act-On, highlighting its intuitive interface and stress-free setup for marketing automation.
  • Users praise the excellent customer support of Act-On, highlighting their responsiveness and helpfulness in addressing concerns.
  • Users value the user-friendly email design tools in Act-On, enhancing efficiency and support responsiveness.
  • Users value the automation capabilities of Act-On, enhancing efficiency and streamlining communication with powerful integrations.
  • Users find the user-friendly email builder of Act-On invaluable for creating customizable, high-volume emails easily.
Cons
  • Users report missing features in Act-On, particularly with analytics and CRM integration, affecting usability and targeting.
  • Users find the learning curve challenging, especially due to the interface and implementation complexities.
  • Users face email issues with Act-On, including difficulties with the email visual interface and scheduling features.
  • Users find Act-On to have a not intuitive interface, causing challenges during implementation and usability.
  • Users note the limited features of Act-On, wishing for faster updates and enhancements compared to competitors.

What Are Recent G2 Reviews of Act-On?

Ortto

Autopilot is now Ortto. Ortto, a complete marketing automation and analytics platform, empowers marketers to execute impressive campaigns that drive business growth. By combining three powerful tools into one platform underpinned by AI, teams finally benefit from their marketing automation, customer data, and analytics working together. Sophisticated yet easy-to-use, customers trust Ortto to understand their impact, discover their next marketing opportunity, and continuously iterate to deliver great customer experiences at scale.

Average Rating: 4.4/5.0

Total Reviews: 610

How Do G2 Users Rate Ortto?

  • Ease of Admin: 8.8/10 (Category avg: 8.6/10)
  • Multiple Personas: 7.9/10 (Category avg: 8.4/10)
  • Customizable Templates: 7.8/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Ortto?

  • Seller: Ortto
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Sydney, Australia
  • Twitter: @ortto
    180 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 71% Small, 27% Medium

What Do G2 Reviewers Say About Ortto?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the clean and intuitive interface of Ortto, making navigation and feature access effortless.
  • Users commend the excellent customer support, noting quick responses and helpful follow-ups on issues and performance tips.
  • Users love Ortto for its intuitive interface, making navigation and automation user-friendly and accessible for email marketing.
  • Users appreciate the intuitive interface of Ortto, making navigation and feature access effortless and enjoyable.
  • Users value the seamless integration capabilities of Ortto, streamlining workflows and enhancing communication across multiple channels.
Cons
  • Users find Ortto to be expensive, especially as costs increase with larger contact lists, impacting overall satisfaction.
  • Users find Ortto has limited features and a steep learning curve for complex setups, impacting overall usability.
  • Users find the steep learning curve of Ortto challenging, making it tough for newcomers to adapt effectively.
  • Users find limited customization options, which can complicate setup and reduce overall effectiveness in marketing campaigns.
  • Users often experience integration issues with Ortto, leading to challenges in managing multiple campaigns effectively.

What Are Recent G2 Reviews of Ortto?

What Are G2 Users Discussing About Ortto?

Plotline

Plotline is an engagement platform for consumer app companies. Product and marketing teams can configure highly customizable in-app journeys with drag-and-drop nudges, in-app stories, games, rewards, and surveys to improve feature adoption and drive conversions. No engineering or app releases needed.

Average Rating: 4.6/5.0

Total Reviews: 40

How Do G2 Users Rate Plotline?

  • Ease of Admin: 9.5/10 (Category avg: 8.6/10)
  • Multiple Personas: 9.7/10 (Category avg: 8.4/10)
  • Customizable Templates: 9.7/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Plotline?

  • Seller: Plotline
  • Year Founded: 2022
  • HQ Location: Salt Lake City, Utah
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Computer Software
  • Company Size: 59% Medium, 39% Small

What Do G2 Reviewers Say About Plotline?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Plotline, which simplifies campaign design and enhances user interaction seamlessly.
  • Users value the real-time engagement features of Plotline, enhancing user interaction through contextual in-app nudges.
  • Users value the personalization options in Plotline, enabling context-rich engagement through targeted in-app nudges.
  • Users value Plotline's intuitive design and flexibility, enabling hassle-free and effective campaign management.
  • Users value the low latency in campaign launches, facilitating impressive real-time engagement and interaction opportunities.
Cons
  • Users experience occasional minor bugs with Plotline, but the support team promptly resolves them, minimizing disruption.
  • Users notice occasional software bugs, though the Plotline team is quick to resolve them, minimizing disruption.
  • Users feel the dashboard issues hinder usability and desire more frequent updates for a better experience.
  • Users note a lack of missing features, impacting transparency and desiring more analytical options for better insights.
  • Users report occasional software glitches, but the quick support team resolves these issues efficiently.

What Are Recent G2 Reviews of Plotline?

Totango

Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology. Totango Customer Success focuses on tracking customer health and engagement, enabling teams to proactively address potential issues and foster long-term relationships. Unison Customer Intelligence aggregates data from multiple sources, offering insights that help organizations understand customer behavior and preferences. Totango's target audience and target buyers include mid-sized to large enterprises across various industries that prioritize customer retention, renewals, and expansion and that generally rely on subscription-based models, where maintaining customer loyalty is critical to their revenue growth. Key features of Totango include customizable dashboards, real-time analytics, and automated workflows. These tools enable users to visualize customer data effectively, monitor key performance indicators, and automate routine tasks, thereby enhancing efficiency. The platform also supports collaboration among teams, allowing for seamless communication and alignment on customer goals. By providing actionable insights, Totango empowers organizations to refine their revenue strategies and make informed decisions that drive growth. Overall, Totango stands out as a leader in the Customer Success category by offering a holistic approach to managing customer relationships. Its integration of various tools and functionalities allows enterprises to gain a deeper understanding of their customers, ultimately leading to improved satisfaction and loyalty. By investing in Totango, organizations can position themselves for long-term success in an increasingly competitive landscape.

Average Rating: 4.3/5.0

Total Reviews: 1,140

How Do G2 Users Rate Totango?

  • Ease of Admin: 7.8/10 (Category avg: 8.6/10)
  • Multiple Personas: 8.2/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.0/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Totango?

  • Seller: Totango
  • Company Website:
  • Year Founded: 2010
  • HQ Location: New York, NY
  • LinkedIn® Page: www.linkedin.com
    118 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CSM
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Medium, 22% Small

What Do G2 Reviewers Say About Totango?

AI-generated summary from verified user reviews

Pros
  • Users find Totango to be easy to use, simplifying setup and enhancing account tracking and daily workflows.
  • Users value the excellent customer support from Totango, enhancing their effectiveness and simplifying account management.
  • Users appreciate the robust functionality of Totango, enabling seamless campaign management and valuable insights.
  • Users appreciate the customization options in Totango, enhancing account management and improving customer adoption strategies.
  • Users value the efficiency of Totango, streamlining workflows and enhancing productivity across the customer journey.
Cons
  • Users find the learning curve steep, as the overload of data makes it challenging to identify key information quickly.
  • Users face integration issues with Totango, particularly with Salesforce, hindering a seamless experience across platforms.
  • Users find missing features in Totango, such as limited analysis tools and poor campaign templates, frustrating.
  • Users find the limited customization options in Totango hinder their ability to tailor the product effectively.
  • Users face a steep learning curve with Totango, finding it overwhelming and lacking sufficient educational resources.

What Are Recent G2 Reviews of Totango?

What Are G2 Users Discussing About Totango?

Pushwoosh

Pushwoosh, a trusted omnichannel customer engagement platform for mobile growth, is utilized by over 80,000 businesses globally across diverse industries, including India Today, Media24, Payit, Gismart, Alinma Bank, Bladestorm, and justDice. Effortlessly engage with your customer base through Pushwoosh, leveraging multiple channels like mobile and web push notifications, in-app messages, emails, WhatsApp, and SMS for seamless communication. Stay in touch with your customers at every stage of their lifecycle, from day 1 to lifetime. Keep them coming to your app or website regularly with triggered and scheduled campaigns — enjoy related long-term benefits such as higher retention and revenue. - Elevate customer engagement with tailored push notifications, emails, in-app messages, SMS, and WhatsApp. - Target specific audiences with behavior-triggered campaigns to boost retention rates and enhance customer lifetime value. - Streamline campaign management through segmentation, automation, and optimization tools offered by Pushwoosh. Utilize data-driven analytics provided by Pushwoosh to gain valuable insights via visual dashboards and comprehensive reporting features. Optimize your campaigns by A/B/n testing different variations and improving performance. Benefit from swift integration and onboarding processes, with SDK integration typically completed within hours and full setup within a month. Integrate seamlessly with third-party services such as Amplitude, Google Analytics, Mixpanel, Adjust, Twilio, mParticle, Make, Piano, Tealium, and others to centralize data and enhance functionality for a holistic customer view. Prioritize data security for enterprise compliance and end users’ safety and receive top-notch 24/7 customer support, backed by 5-star reviews. Maximize revenue growth and key app metrics accessing enterprise-grade features starting at $0 per month.

Average Rating: 4.4/5.0

Total Reviews: 50

How Do G2 Users Rate Pushwoosh?

  • Ease of Admin: 8.5/10 (Category avg: 8.6/10)
  • Multiple Personas: 7.5/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.3/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 1.2/10 (Category avg: 10/10)

Who Is the Company Behind Pushwoosh?

  • Seller: Pushwoosh
  • Year Founded: 2014
  • HQ Location: Rockville, MD
  • Twitter: @Pushwoosh
    893 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 58% Small, 33% Medium

What Do G2 Reviewers Say About Pushwoosh?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Pushwoosh, making campaign designs and customer journey tracking simple and effective.
  • Users value the quick and responsive customer support from Pushwoosh, enhancing their overall experience and satisfaction.
  • Users value the automation capabilities of Pushwoosh, enabling hassle-free payment management and personalized communication.
  • Users value the easy journey creation tools in Pushwoosh, leading to personalized and engaging email communications.
  • Users value the easy integration of Pushwoosh, appreciating its simplicity and comprehensive functionality for diverse needs.
Cons
  • Users find the reporting issues in Pushwoosh inadequate and suggest improvements for better analytics and insights.
  • Users find the dashboard issues frustrating, particularly with slow loading times and limited reporting options.
  • Users suggest enhancements, particularly for analytics and documentation improvements, to better utilize Pushwoosh's capabilities.
  • Users find the admin UI unintuitive, with hidden features and a lack of polished reports, complicating usage.
  • Users experience notification delays with Pushwoosh, impacting timely message reception and report generation.

What Are Recent G2 Reviews of Pushwoosh?

What Are G2 Users Discussing About Pushwoosh?

Glassbox

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape.

Average Rating: 4.9/5.0

Total Reviews: 788

How Do G2 Users Rate Glassbox?

  • Ease of Admin: 9.8/10 (Category avg: 8.6/10)
  • Multiple Personas: 9.9/10 (Category avg: 8.4/10)
  • Customizable Templates: 9.9/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 5.7/10 (Category avg: 10/10)

Who Is the Company Behind Glassbox?

  • Seller: Glassbox
  • Company Website:
  • Year Founded: 2010
  • HQ Location: London
  • Twitter: @GlassboxDigital
    1,803 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    279 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Analyst, Product Owner
  • Top Industries: Financial Services, Insurance
  • Company Size: 77% Large, 18% Medium

What Do G2 Reviewers Say About Glassbox?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Glassbox for efficiently accessing and analyzing recorded sessions.
  • Users value the ease of accessing session replays, enhancing operations and providing insights into user experiences.
  • Users benefit from immediate insights with Glassbox, enabling timely actions and identifying revenue opportunities efficiently.
  • Users value the recorded sessions and heat maps for enhancing user experience and optimizing feature placement effectively.
  • Users value the deep insights into customer journeys that Glassbox provides, enhancing website optimization and user experience.
Cons
  • Users face session issues, including split links, limited history, and slow query response times affecting overall usability.
  • Users find the navigation icons not intuitive, making it difficult to understand their functions within Glassbox.
  • Users find the session management cumbersome, as it can be overwhelming and lacks adequate capture reliability.
  • Users find the learning curve challenging, noting the need for improved training and easier access to documentation.
  • Users feel the lack of missing features, such as advanced reporting options and data query capabilities in Glassbox.

What Are Recent G2 Reviews of Glassbox?

What Are G2 Users Discussing About Glassbox?

Alanna Iwuh
A
Researched and written by Alanna Iwuh
Updated