# Best Customer Journey Mapping Tools for Small Business - Page 2

## How Many Customer Journey Mapping Tools Products Does G2 Track?

**Total Products under this Category:** 102

### Category Stats (Aug 2026)

- **Average Rating:** 4.53/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MessageGears Platform (+0.22%) - Among all products in this category, MessageGears Platform recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Customer Journey Mapping Tools Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 45,400+ Authentic Reviews
- 102+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Journey Mapping Tools
 ![G2 Grid® for Customer Journey Mapping Tools plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-journey-mapping/grids.png?focus%5B%5D=42445&focus%5B%5D=2887&focus%5B%5D=28305&focus%5B%5D=56231&focus%5B%5D=340&focus%5B%5D=576&focus%5B%5D=1330282&focus%5B%5D=24723)

Highlighted products: Miro, Lucid Visual Collaboration Suite, Contentsquare, MoEngage, Agentforce Marketing (formerly Salesforce Marketing Cloud), Zoho CRM, Adobe Customer Journey Analytics, and ChurnZero.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-journey-mapping/grids.json?focus%5B%5D=miro&focus%5B%5D=lucid-software-inc-lucid-visual-collaboration-suite&focus%5B%5D=contentsquare&focus%5B%5D=moengage&focus%5B%5D=agentforce-marketing-formerly-salesforce-marketing-cloud&focus%5B%5D=zoho-crm&focus%5B%5D=adobe-customer-journey-analytics&focus%5B%5D=churnzero&segment=small-business)

**Sponsored**

### Act-On

Act-On Software is a Marketing Automation Platform that provides solutions to empower marketers to engage marketing targets at every step of the customer lifecycle. Act-On makes customer data actionable so marketers can dream big and build smart, effective marketing automation programs to grow their businesses and generate higher customer lifetime value – all with the fastest time-to-value. Get a Demo: https://act-on.com/demo/ Act-On empowers marketers to: • Grow and expand their businesses at scale through B2B demand generation, B2C sales and transactions, and customer marketing features. Orchestrate and optimize the entire customer journey — from awareness to advocacy — by building continuous, customized engagement that transforms visitors into prospects, prospects into qualified leads, and qualified leads into lifetime customers. • Deliver exceptional brand experiences throughout the customer lifecycle by automating buying journeys, personalizing communications and campaigns, and improving brand affinity and loyalty. Leverage Act-On’s automated capabilities to attract new prospects, engage your contacts, and guide leads toward more frequent and more lucrative purchasing decisions. • Drive measurable product adoption and customer retention through executing comprehensive onboarding and training programs, product adoption and customer retention strategies, and new products and services promotions. From new contacts to loyal partners, you can use Act-On to engage your audience, turn them into brand ambassadors, and keep them coming back for more. With interactive and dynamic reporting and analytics to assess, showcase, and improve performance, the Act-On Platform is designed to deliver growth marketing value for businesses and marketers of any size, shape, location, and scale. Platform features include: • Automated and adaptable buying journeys • Deep integrations with leading CRM systems and web conferencing • Website visitor engagement tracking and intent reporting • Dynamic lead scoring, segmenting, and nurturing • Social media listening, prospecting, publishing, and advocacy • Easy-to-design web forms, landing pages, and email templates • Event-triggered and transactional emailing • Active contact-based pricing for actual usage billing We get marketing. We understand your challenges. And we’re here to help you excel with every customer and every campaign.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2108&secure%5Bchosen_at%5D=2026-08-02T04%3A01%3A26Z&secure%5Bdisplayable_resource_id%5D=2108&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2108&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1171&secure%5Bresource_id%5D=2108&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-journey-mapping%2Fsmall-business%3Fpage%3D2&secure%5Btoken%5D=f6342ac18d8970e1090ea4967b9e2c7b58aa598ea03355cc4b32ed4089746baa&secure%5Burl%5D=https%3A%2F%2Fact-on.com%2F%3Futm_channel%3Dpaid_ppc%26utm_medium%3Dppc_g2%26utm_campaign%3Dppc_g2_2026Q2%26offerAsset_topic%3DOther%26offerAsset_type%3Dother&secure%5Burl_type%5D=custom_url)

### [Custify](https://www.g2.com/products/custify/reviews)

Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and powerful features, Custify empowers Customer Success teams to manage every aspect of the customer journey—from seamless onboarding to proactive renewal and expansion—using real-time health scores, automated alerts, and predictive analytics. Custify integrates data across your entire tech stack, providing a centralized, single source of truth for each customer. This allows teams to quickly spot churn risks, capitalize on upsell opportunities, and deliver personalized customer interactions at scale. With automated workflows, customizable playbooks, and intelligent segmentation, Custify streamlines routine tasks, enabling your team to focus on building relationships and driving customer success outcomes that matter. Setting up Custify is a breeze with our concierge onboarding service, ensuring you’re up and running in hours—not weeks. Our platform integrates effortlessly with your CRM, support systems, and other essential tools, giving you unmatched visibility and collaboration across teams. Custify’s powerful analytics and customizable dashboards make it easy to monitor key metrics, track customer health, and measure the success of your initiatives. Join leading SaaS companies that trust Custify to optimize their Customer Success operations and drive sustainable growth. Deliver exceptional customer experiences, reduce churn, and maximize customer lifetime value with the best Customer Success platform for your SaaS business. Book a demo today to see how Custify transforms your customer success strategy at scale.

**Average Rating:** 4.7/5.0

**Total Reviews:** 515

#### How Do G2 Users Rate Custify?

- **Ease of Admin:** 9.0/10 (Category avg: 8.7/10)
- **Multiple Personas:** 8.5/10 (Category avg: 8.4/10)
- **Templates:** 9.3/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Custify?

- **Seller:** [Custify](https://www.g2.com/sellers/custify)
- **Year Founded:** 2017
- **HQ Location:** Bucharest, Romania
- **Twitter:** @CustifySRL  
628 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1937c2bde8668b0a178dd793de18fdae2d6f38e5f54c90c92ccebaa104d6654c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18314355%2F&secure%5Burl_type%5D=linkedin_company_website)  
43 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Senior Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 63% Small, 33% Medium

#### What Do G2 Reviewers Say About Custify?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Custify, facilitating efficient tracking and analysis of customer health.
- Users commend the **responsive customer support** of Custify, consistently providing assistance and valuing user feedback effectively.
- Users appreciate the **intuitive interface** of Custify, making it easy for non-Customer Success professionals to use effectively.
- Users value the **robust automation** in Custify, which streamlines daily tasks and enhances customer success strategies.
- Users value the **variety of integration options** with Custify, enhancing adaptability and supporting their diverse needs.

##### Cons

- Users highlight the **missing features** in Custify, such as limited email tracking and insufficient documentation.
- Users note that the **email functionality lacks effectiveness** , especially in tracking and reporting features.
- Users find **limited customization options** frustrating, especially regarding the UI and account lists in Custify.
- Users find the **learning curve challenging** , with extensive setup and ongoing adaptation required for effective use.
- Users find Custify to be **not intuitive** , struggling with its outdated UI and complex settings management.

#### What Are Recent G2 Reviews of Custify?

**["Custify Unifies Our Data for Powerful Segmentation, Playbooks, and Health Scores"](https://www.g2.com/survey_responses/custify-review-13180444)**

**Rating:** 5.0/5.0 stars

_— Samuel D._

[Read full review](https://www.g2.com/survey_responses/custify-review-13180444)

**["Playbooks + AI Automation: A Game-Changer for Customer Success"](https://www.g2.com/survey_responses/custify-review-13168820)**

**Rating:** 5.0/5.0 stars

_— Patrick S._

[Read full review](https://www.g2.com/survey_responses/custify-review-13168820)

#### What Are G2 Users Discussing About Custify?

- [What is Custify used for?](https://www.g2.com/discussions/what-is-custify-used-for)

### [UXPressia](https://www.g2.com/products/uxpressia/reviews)

UXPressia is a collaborative customer experience mapping platform. It helps teams create, organize, and scale customer journey maps, personas, and service blueprints in a shared workspace. The platform enables CX, product, marketing, and service teams to align around customer and user insights, structure experience knowledge, and collaborate on customer-focused initiatives across the organization. UXPressia's AI capabilities help teams accelerate their workflow, automate repetitive tasks, and surface insights from research and experience data. UXPressia helps organizations standardize how customer experience work is documented, shared, and evolved by making CX initiatives easier to scale across teams. Key features \* Templates library spanning multiple domains \* AI-powered generation of journey maps and personas from research data \* AI persona simulator for retrieving additional insights, validating assumptions, testing ideas, and planning \* Chunks: reusable CX data components (ideas, observations, tasks, etc.) available across maps and personas \* User roles and teams for structured collaboration \* Team library for reusable touchpoints, channels, images, and other CX elements \* Multiple personas within journeys and projects \* Design View for organizing journeys and personas in a clear hierarchy \* Secure sharing: email and password-protected direct links \* Integrations: Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira, Azure DevOps, Qualtrics \* Version history for tracking iterations and changes \* Reports for organizing and analyzing workspace data, including surfacing the workspace for additional insights \* Export options: PNG, PDF, CSV, PPTX \* Branding options for consistent presentation \* Enterprise access controls: SSO, MFA, provisioning, and IP whitelisting Basic functionality is available for free.

**Average Rating:** 4.5/5.0

**Total Reviews:** 37

#### How Do G2 Users Rate UXPressia?

- **Ease of Admin:** 8.5/10 (Category avg: 8.7/10)
- **Multiple Personas:** 9.1/10 (Category avg: 8.4/10)
- **Templates:** 8.7/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 6.7/10 (Category avg: 10/10)

#### Who Is the Company Behind UXPressia?

- **Seller:** [UXPressia](https://www.g2.com/sellers/uxpressia)
- **Year Founded:** 2015
- **HQ Location:** Sacramento, California
- **Twitter:** @UXPressia  
838 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6aa2cd625188c0a86cd0a3892b033e07dc196fe8a62c26c10b0a498543842612&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10001285%2F&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consulting, Higher Education
- **Company Size:** 57% Small, 24% Large

#### What Do G2 Reviewers Say About UXPressia?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** in UXPressia, finding it intuitive for creating tailored user journeys and diagrams.
- Users love the **ease of learning** with UXPressia, thanks to its simple tools and helpful resources.
- Users love the **easy creation** of journeys from scratch, appreciating its intuitive and customizable flow design.
- Users appreciate the **ease of use and comprehensive mapping capabilities** of UXPressia for various UX projects.
- Users value the **helpful resources** available, including tools, events, and numerous how-to videos for learning.

##### Cons

- Users find **difficult navigation** in presentation mode frustrating, hindering their overall usability of UXPressia.
- Users find **navigation and integration limitations** in UXPressia, affecting their overall user experience and flexibility.
- Users are frustrated by the **expensive pricing** of UXPressia, limiting access post-free trial period.
- Users find **integration issues** with UXPressia limiting and desire more smooth options for navigation and presentations.
- Users express a desire for **limited features** , particularly regarding integrations and presentation mode functionality.

#### What Are Recent G2 Reviews of UXPressia?

**["Great to draw value"](https://www.g2.com/survey_responses/uxpressia-review-10425904)**

**Rating:** 4.0/5.0 stars

_— Juan C._

[Read full review](https://www.g2.com/survey_responses/uxpressia-review-10425904)

**["Easy Journey Building with an Intuitive, Editable UI"](https://www.g2.com/survey_responses/uxpressia-review-12702532)**

**Rating:** 4.5/5.0 stars

_— Verified User in Consulting_

[Read full review](https://www.g2.com/survey_responses/uxpressia-review-12702532)

#### What Are G2 Users Discussing About UXPressia?

- [Why is a customer journey map important?](https://www.g2.com/discussions/why-is-a-customer-journey-map-important)
- [How do you create a customer journey map in UX?](https://www.g2.com/discussions/how-do-you-create-a-customer-journey-map-in-ux) - 1 comment
- [How do I create a customer journey map online?](https://www.g2.com/discussions/how-do-i-create-a-customer-journey-map-online) - 1 comment
- [How do you use Uxpressia?](https://www.g2.com/discussions/how-do-you-use-uxpressia) - 1 comment

### [Usermaven](https://www.g2.com/products/usermaven/reviews)

Usermaven is an AI-powered marketing attribution and product analytics platform for B2B SaaS companies and agencies. It connects every marketing touchpoint to revenue using multi-touch attribution, unified website and product analytics, and CRM data, helping teams see which campaigns, channels, and ads actually drive conversions.

**Average Rating:** 4.8/5.0

**Total Reviews:** 95

#### How Do G2 Users Rate Usermaven?

- **Ease of Admin:** 9.5/10 (Category avg: 8.7/10)
- **Multiple Personas:** 8.7/10 (Category avg: 8.4/10)
- **Templates:** 7.8/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Usermaven?

- **Seller:** [Usermaven Inc.](https://www.g2.com/sellers/usermaven-inc)
- **Year Founded:** 2021
- **HQ Location:** Delaware, DE
- **Twitter:** @usermaven  
337 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4236baefe0a0f0ee0066c0499a2e37a600a461cab5a0fb3c304f48e80634408a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fusermaven%2F&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, Owner
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 97% Small, 3% Medium

#### What Do G2 Reviewers Say About Usermaven?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Usermaven for its **ease of use** and intuitive dashboard, enhancing their marketing analytics experience significantly.
- Users love the **easy setup** of Usermaven, finding it effortless and efficient for their analytics needs.
- Users value the **granularity and real-time reporting** of Usermaven, enhancing marketing analytics and user understanding.
- Users praise Usermaven's **intuitive interface** , allowing easy navigation and efficient data tracking without technical expertise.
- Users commend the **effortless setup** of Usermaven, enabling easy tracking without the need for technical expertise.

##### Cons

- Users find the **learning curve steep** , suggesting enhanced documentation and tutorials for a better onboarding experience.
- Users miss the **real-time monitoring** of website visitors that was available in previous analytics versions.
- Users desire **difficult customization** options for Usermaven, particularly for branding elements like colors and design.
- Users face **email integration issues** with Usermaven, which may affect the overall functionality and experience.
- Users experience **ineffective error handling** for bot traffic spikes, which occasionally disrupts their analysis experience.

#### What Are Recent G2 Reviews of Usermaven?

**["Best Marketing Attribution Platform with 10/10 Onboarding and Support"](https://www.g2.com/survey_responses/usermaven-review-12261172)**

**Rating:** 4.5/5.0 stars

_— Imrana E._

[Read full review](https://www.g2.com/survey_responses/usermaven-review-12261172)

**["Fast Setup, Powerful Multi-Touch Attribution Platform"](https://www.g2.com/survey_responses/usermaven-review-13183088)**

**Rating:** 4.5/5.0 stars

_— amna f._

[Read full review](https://www.g2.com/survey_responses/usermaven-review-13183088)

### [Mouseflow](https://www.g2.com/products/mouseflow/reviews)

Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user behavior. We empower businesses with data-driven behavioral analytics, helping brands like eCommerce, SaaS, and enterprise brands understand why visitors are struggling, turning complex data into actionable insights that drive revenue and growth. Since essential tools like heatmaps and friction detection come out-of-the-box, you don't need an engineering degree to get quick value. How Mouseflow Helps You Optimize Faster: We’re here to toughen up your website – and your bottom line. • Automated UX Friction Detection Detect and fix conversion killers automatically with +7 friction events and our Friction Score—focus on changes that truly matter. • Affordable User Journey Mapping Analyze effortlessly how users move from, to, and between any page. Stop struggling to track user paths; we help you give them a shortcut to checkout. • Session Replays that Listen Watch user journeys unfold with session replays to see the truth behind clicks and turn data into powerful solutions. • Heatmaps Built for Scale Get 7 types of heatmaps, generated automatically for every page. This visibility is provided right out-of-the-box. • Conversion Funnels, Forms, & Analytics Pinpoint exact drop-off points using funnels and form analytics to increase conversions. • Real-Time Feedback Campaigns Understand visitor intent by asking the right questions at the right time. • Advanced Filtering, Segmentation, and Customization Advanced filtering and segmentation is available in every plan, supporting your experimentation roadmaps with the precision you need. Mouseflow is trusted by 210,000+ teams to analyze millions of visitor sessions, unlocking the fastest path to growth. We believe in making analytics approachable and fun, packed with “aha” moments. Are you ready to reveal the truth behind your user experience?

**Average Rating:** 4.6/5.0

**Total Reviews:** 688

#### How Do G2 Users Rate Mouseflow?

- **Ease of Admin:** 9.0/10 (Category avg: 8.7/10)
- **Multiple Personas:** 7.7/10 (Category avg: 8.4/10)
- **Templates:** 7.6/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Mouseflow?

- **Seller:** [Mouseflow](https://www.g2.com/sellers/mouseflow)
- **Company Website:** mouseflow.com
- **Year Founded:** 2010
- **HQ Location:** Copenhagen, Denmark
- **Twitter:** @mouseflow  
1,736 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ebea2210aa333e148f82ed2dee1673302ecc974cc0c7c42898ca2c35177f7c5c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2858513%2F&secure%5Burl_type%5D=linkedin_company_website)  
56 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 68% Small, 23% Medium

#### What Do G2 Reviewers Say About Mouseflow?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Mouseflow, facilitating insightful analytics and quick adjustments for effective marketing strategies.
- Users value the **easy qualitative insights** from Mouseflow, significantly enhancing marketing analytics and user engagement strategies.
- Users value the **insightful heatmaps** of Mouseflow, enhancing understanding of user behavior and driving conversions.
- Users love the **Session Replay** feature of Mouseflow for gaining insights into user behavior and improving engagement.
- Users find the **easy setup** of Mouseflow beneficial, enabling quick integration and effective tracking of user behavior.

##### Cons

- Users find the **missing features** in Mouseflow limiting, especially regarding its outdated plugins and survey options.
- Users face **limitations in plugin updates and features** , affecting overall functionality and user experience with Mouseflow.
- Users find Mouseflow to be **expensive** , especially for small businesses with limited budgets and traffic volumes.
- Users report **data inaccuracy** in Mouseflow, citing issues with loading and discrepancies in click tracking.
- Users experience **filtering issues** in Mouseflow, making it difficult to navigate and locate important session recordings.

#### What Are Recent G2 Reviews of Mouseflow?

**["Actionable Behavioral Insights That Drive Better User Experiences"](https://www.g2.com/survey_responses/mouseflow-review-11983608)**

**Rating:** 4.5/5.0 stars

_— Devaraj P._

[Read full review](https://www.g2.com/survey_responses/mouseflow-review-11983608)

**["Unmatched User Insights and Effortless Integration"](https://www.g2.com/survey_responses/mouseflow-review-11920780)**

**Rating:** 5.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/mouseflow-review-11920780)

#### What Are G2 Users Discussing About Mouseflow?

- [What is Mouseflow used for?](https://www.g2.com/discussions/mouseflow-what-is-mouseflow-used-for) - 1 comment
- [What is Mouseflow used for?](https://www.g2.com/discussions/what-is-mouseflow-used-for) - 2 comments, 1 upvote

### [Flowmapp](https://www.g2.com/products/flowmapp/reviews)

AI-driven platform for planning, pitching and selling websites. 💻 Generate full pack of visuals for a website sales proposal: Brief, Sitemap creation, Content, Wireframes, User Flow, Project costs, Invoice. ⚙️ How to use Flowmapp? — UX & Development — Planning — Team Work — Organize Everything — Create and present hi-fi prototypes — Plan and Store Content — Communicate with the Client — Increase Sales — Work Offline Here is how Flowmapp works → https://www.flowmapp.com/ ⚙️ Examples and demo project: https://bit.ly/flowmapp\_sm 👉 Start for free → https://www.flowmapp.com

**Average Rating:** 4.7/5.0

**Total Reviews:** 93

#### How Do G2 Users Rate Flowmapp?

- **Ease of Admin:** 9.1/10 (Category avg: 8.7/10)
- **Multiple Personas:** 8.3/10 (Category avg: 8.4/10)
- **Templates:** 8.3/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 8.9/10 (Category avg: 10/10)

#### Who Is the Company Behind Flowmapp?

- **Seller:** [FlowMapp](https://www.g2.com/sellers/flowmapp)
- **Year Founded:** 2017
- **HQ Location:** Belgrade, Serbia
- **Twitter:** @flowmapp  
1,569 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b90adb32443a1281be46c41e4344467b0bf57554a77479dc243e85f812504f5b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18145887%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Design, Computer Software
- **Company Size:** 79% Small, 13% Medium

#### What Do G2 Reviewers Say About Flowmapp?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Flowmapp **easy to use and intuitive** , greatly enhancing site architecture comprehension and design efficiency.
- Users appreciate the **easy creation** of user flows and sitemaps with Flowmapp, enhancing workflow and client understanding.
- Users find Flowmapp to be **intuitive and easy to use** , enhancing site architecture understanding and wireframing.
- Users value the **superb organization and viewing tools** of Flowmapp, enhancing their website planning process significantly.
- Users highlight the **easy setup** of Flowmapp, making it accessible for designers of all skill levels.

##### Cons

- Users find Flowmapp has **limited features** , lacking essential export/import options and advanced formatting capabilities.
- Users find the **high cost** of Flowmapp frustrating, especially when features are still being developed.
- Users find the **exporting issues** frustrating due to limited features and lack of proper formatting options.
- Users find the **export issues** frustrating due to lack of features and proper HTML formatting options.
- Users find that Flowmapp has **missing features** like export/import options and proper HTML formatting for better usability.

#### What Are Recent G2 Reviews of Flowmapp?

**["Essential All-in-One Tool for Streamlined Website Planning"](https://www.g2.com/survey_responses/flowmapp-review-12092470)**

**Rating:** 5.0/5.0 stars

_— Zach G._

[Read full review](https://www.g2.com/survey_responses/flowmapp-review-12092470)

**["Intuitive and Effective, But Some Features Need Refinement"](https://www.g2.com/survey_responses/flowmapp-review-11904927)**

**Rating:** 4.5/5.0 stars

_— Chris G._

[Read full review](https://www.g2.com/survey_responses/flowmapp-review-11904927)

#### What Are G2 Users Discussing About Flowmapp?

- [What is your primary use case for FlowMapp, and how does it assist in user experience design?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-flowmapp-and-how-does-it-assist-in-user-experience-design)
- [What is FlowMapp used for?](https://www.g2.com/discussions/what-is-flowmapp-used-for) - 1 comment, 1 upvote
- [How do you make an app flow?](https://www.g2.com/discussions/how-do-you-make-an-app-flow) - 1 upvote
- [What is a site structure diagram?](https://www.g2.com/discussions/what-is-a-site-structure-diagram) - 1 upvote
- [How do I make a site architectural map?](https://www.g2.com/discussions/how-do-i-make-a-site-architectural-map) - 1 upvote

### [TheyDo](https://www.g2.com/products/theydo/reviews)

With flexible journey mapping and a framework that links all customer insights, opportunities and solutions together, TheyDo is the single source of truth for your end-to-end customer journey. TheyDo helps you work journey-centric and put your customer at the heart of decision-making: 🖼️ Single source of truth - Centralize and connect your customer journeys in an organized “Journey Hierarchy”, so you can zoom out for full oversight of your customer experience and zoom back in to tackle a specific customer problem 🧩 Journey Management workflow - Standardize your way of working around customer journeys with flexible journey “Building Blocks”, taking you from customer research \> identified problem areas \> prioritized solutions 🎯 Goals - Visualize the connections between business needs and customer needs in one place—within “Goals” see how every piece of the work rolls up into progress on your KPIs 📚 Classification - Manage your customer insights with statuses, tags and types, giving your entire team visibility into the customer mindset and keeping research up-to-date 💬 Live collaboration - Collaborate on customer journeys without needing a workshop to do it— Add viewers and contributors, tag, notify, comment, mention and share 🏆 Expert coaching - Work through a customized success plan from our Journey Management coaches and hands on customer enablement team 🔐 Enterprise-level data security - Don’t worry about security—TheyDo is ISO 27001 certified and privacy is of the utmost importance to us.

**Average Rating:** 4.5/5.0

**Total Reviews:** 62

#### How Do G2 Users Rate TheyDo?

- **Ease of Admin:** 8.7/10 (Category avg: 8.7/10)
- **Multiple Personas:** 8.6/10 (Category avg: 8.4/10)
- **Templates:** 7.7/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind TheyDo?

- **Seller:** [TheyDo](https://www.g2.com/sellers/theydo)
- **Company Website:** www.theydo.com
- **Year Founded:** 2018
- **HQ Location:** Amsterdam, NL
- **Twitter:** @TheyDoHQ  
287 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=808dd84669179bae8c51f78166d216e73cf7eabb62c82f072803388c8384ca54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftheydoapp&secure%5Burl_type%5D=linkedin_company_website)  
108 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 45% Large, 31% Medium

#### What Do G2 Reviewers Say About TheyDo?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **single view of customer journeys** , noting its ease of use and great communication features.
- Users find **ease of use** in TheyDo, making communication of journeys and opportunities effortless.

##### Cons

- Users find the **limited customization** of TheyDo frustrating, as industry-specific options are unavailable.

#### What Are Recent G2 Reviews of TheyDo?

**["Unified Customer Journey View That Delivers"](https://www.g2.com/survey_responses/theydo-review-12095635)**

**Rating:** 4.0/5.0 stars

_— Mohamed H._

[Read full review](https://www.g2.com/survey_responses/theydo-review-12095635)

**["TheyDo over the last 3 years"](https://www.g2.com/survey_responses/theydo-review-10048347)**

**Rating:** 5.0/5.0 stars

_— Berri B._

[Read full review](https://www.g2.com/survey_responses/theydo-review-10048347)

#### What Are G2 Users Discussing About TheyDo?

- [What is TheyDo used for?](https://www.g2.com/discussions/what-is-theydo-used-for) - 1 comment

### [Act-On](https://www.g2.com/products/act-on/reviews)

Act-On Software is a Marketing Automation Platform that provides solutions to empower marketers to engage marketing targets at every step of the customer lifecycle. Act-On makes customer data actionable so marketers can dream big and build smart, effective marketing automation programs to grow their businesses and generate higher customer lifetime value – all with the fastest time-to-value. Get a Demo: https://act-on.com/demo/ Act-On empowers marketers to: • Grow and expand their businesses at scale through B2B demand generation, B2C sales and transactions, and customer marketing features. Orchestrate and optimize the entire customer journey — from awareness to advocacy — by building continuous, customized engagement that transforms visitors into prospects, prospects into qualified leads, and qualified leads into lifetime customers. • Deliver exceptional brand experiences throughout the customer lifecycle by automating buying journeys, personalizing communications and campaigns, and improving brand affinity and loyalty. Leverage Act-On’s automated capabilities to attract new prospects, engage your contacts, and guide leads toward more frequent and more lucrative purchasing decisions. • Drive measurable product adoption and customer retention through executing comprehensive onboarding and training programs, product adoption and customer retention strategies, and new products and services promotions. From new contacts to loyal partners, you can use Act-On to engage your audience, turn them into brand ambassadors, and keep them coming back for more. With interactive and dynamic reporting and analytics to assess, showcase, and improve performance, the Act-On Platform is designed to deliver growth marketing value for businesses and marketers of any size, shape, location, and scale. Platform features include: • Automated and adaptable buying journeys • Deep integrations with leading CRM systems and web conferencing • Website visitor engagement tracking and intent reporting • Dynamic lead scoring, segmenting, and nurturing • Social media listening, prospecting, publishing, and advocacy • Easy-to-design web forms, landing pages, and email templates • Event-triggered and transactional emailing • Active contact-based pricing for actual usage billing We get marketing. We understand your challenges. And we’re here to help you excel with every customer and every campaign.

**Average Rating:** 4.1/5.0

**Total Reviews:** 1,030

#### How Do G2 Users Rate Act-On?

- **Ease of Admin:** 8.2/10 (Category avg: 8.7/10)
- **Multiple Personas:** 8.6/10 (Category avg: 8.4/10)
- **Templates:** 8.2/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Act-On?

- **Seller:** [Act-On Software](https://www.g2.com/sellers/act-on-software)
- **Company Website:** www.Act-On.com
- **Year Founded:** 2008
- **HQ Location:** Portland, OR
- **Twitter:** @ActOnSoftware  
32,069 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=022b5a2aefeebb976fa06cfe87f32e73d268e1d4a06a1f8e5d10887cc9ab93eb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F375185%2F&secure%5Burl_type%5D=linkedin_company_website)  
200 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Marketing Specialist
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 49% Medium, 39% Small

#### What Do G2 Reviewers Say About Act-On?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** in Act-On, complemented by outstanding support and user-friendly features.
- Users commend Act-On's **top-notch customer support** , highlighting quick responses and valuable resources like webinars and success hours.
- Users highlight the **top-notch email builder** of Act-On, enhancing their marketing strategy with powerful features and device previews.
- Users praise Act-On's **exceptional email management** , with a robust builder and excellent support enhancing overall productivity.
- Users commend Act-On for its **excellent support and constant updates** , enhancing their email marketing experience significantly.

##### Cons

- Users express concerns over **missing features** in Act-On, especially regarding AI tools and email composer capabilities.
- Users find the **user interface unintuitive** , leading to inconsistent experiences and difficulties during implementation.
- Users encounter **email issues** such as limited content reuse and a cumbersome visual experience in Act-On’s email composer.
- Users experience a challenging **learning curve** with Act-On, particularly in navigating its interface and implementation issues.
- Users feel Act-On has **limited features** compared to competitors, hindering efficiency and user experience.

#### What Are Recent G2 Reviews of Act-On?

**["Robust e-marketing platform"](https://www.g2.com/survey_responses/act-on-review-17560)**

**Rating:** 5.0/5.0 stars

_— Sarah O._

[Read full review](https://www.g2.com/survey_responses/act-on-review-17560)

**["Unified Marketing Solution with Great Support and Pricing"](https://www.g2.com/survey_responses/act-on-review-13175213)**

**Rating:** 5.0/5.0 stars

_— Don B._

[Read full review](https://www.g2.com/survey_responses/act-on-review-13175213)

### [Ortto](https://www.g2.com/products/ortto/reviews)

Autopilot is now Ortto. Ortto, a complete marketing automation and analytics platform, empowers marketers to execute impressive campaigns that drive business growth. By combining three powerful tools into one platform underpinned by AI, teams finally benefit from their marketing automation, customer data, and analytics working together. Sophisticated yet easy-to-use, customers trust Ortto to understand their impact, discover their next marketing opportunity, and continuously iterate to deliver great customer experiences at scale.

**Average Rating:** 4.4/5.0

**Total Reviews:** 610

#### How Do G2 Users Rate Ortto?

- **Ease of Admin:** 8.8/10 (Category avg: 8.7/10)
- **Multiple Personas:** 7.9/10 (Category avg: 8.4/10)
- **Templates:** 7.8/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Ortto?

- **Seller:** [Ortto](https://www.g2.com/sellers/ortto)
- **Company Website:** ortto.com
- **Year Founded:** 2015
- **HQ Location:** Sydney, Australia
- **Twitter:** @ortto  
180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eeab78941023bd93b8b98b16672f6e9cb88c77f9c038adcded0c2f62f513eb02&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fortto&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, CEO
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 71% Small, 27% Medium

#### What Do G2 Reviewers Say About Ortto?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Ortto, making marketing automation and customer data management effortless.
- Users commend the **responsive support team** of Ortto, enhancing their experience with efficient problem-solving and assistance.
- Users love the **intuitive interface** of Ortto, making it easy to manage customer journeys and launch campaigns quickly.
- Users love Ortto for its **powerful marketing features** , simplifying automation, lead management, and analytics in one platform.
- Users value Ortto's **robust data integration** capabilities, enhancing marketing strategies and facilitating informed decision-making.

##### Cons

- Users find Ortto **expensive** , especially as pricing increases with contact growth and essential features are behind a paywall.
- Users find the **learning curve steep** , particularly for complex automations, requiring additional training for effective use.
- Users find Ortto's **limited features** hinder effective reporting, customization, and overall functionality for advanced needs.
- Users express frustration with the **limited customization options** in Ortto, hindering their ability to tailor reports effectively.
- Users find that Ortto has a **steep learning curve** , requiring extensive training to unlock its full potential.

#### What Are Recent G2 Reviews of Ortto?

**["Automation options are incredible"](https://www.g2.com/survey_responses/ortto-review-8022737)**

**Rating:** 5.0/5.0 stars

_— Diana C._

[Read full review](https://www.g2.com/survey_responses/ortto-review-8022737)

**["Extensive Features, Fast Support, Great Value"](https://www.g2.com/survey_responses/ortto-review-12951693)**

**Rating:** 5.0/5.0 stars

_— Kenji S._

[Read full review](https://www.g2.com/survey_responses/ortto-review-12951693)

#### What Are G2 Users Discussing About Ortto?

- [What is Ortto used for?](https://www.g2.com/discussions/ortto-what-is-ortto-used-for) - 1 comment
- [What's another word for autopilot?](https://www.g2.com/discussions/what-s-another-word-for-autopilot)
- [What does it mean to be on autopilot?](https://www.g2.com/discussions/what-does-it-mean-to-be-on-autopilot)

### [Plotline](https://www.g2.com/products/plotline/reviews)

Plotline is an engagement platform for consumer app companies. Product and marketing teams can configure highly customizable in-app journeys with drag-and-drop nudges, in-app stories, games, rewards, and surveys to improve feature adoption and drive conversions. No engineering or app releases needed.

**Average Rating:** 4.6/5.0

**Total Reviews:** 40

#### How Do G2 Users Rate Plotline?

- **Ease of Admin:** 9.5/10 (Category avg: 8.7/10)
- **Multiple Personas:** 9.7/10 (Category avg: 8.4/10)
- **Templates:** 9.7/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Plotline?

- **Seller:** [Plotline](https://www.g2.com/sellers/plotline)
- **Year Founded:** 2022
- **HQ Location:** Salt Lake City, Utah
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=07758053f20ecde39f8236df8f686fa0858299ed0197088b6b81da311cab2ee5&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fplot-line&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Computer Software
- **Company Size:** 59% Medium, 39% Small

#### What Do G2 Reviewers Say About Plotline?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly design** of Plotline, making campaign creation intuitive and hassle-free for everyone.
- Users value the **contextual in-app nudges** and rapid campaign launches for enhancing real-time engagement.
- Users find the **personalization features** of Plotline incredibly useful for enhancing contextual user engagement and interaction.
- Users admire Plotline's **intuitive design capabilities and flexibility** , enabling creative and hassle-free campaign management.
- Users value the **real-time engagement capabilities** of Plotline, highlighting the impressive speed of campaign launches.

##### Cons

- Users experience **occasional bugs** in Plotline, but the support team quickly resolves these issues effectively.
- Users note that **occasional software bugs** can disrupt the experience, but support is responsive in resolving them.
- Users find the **dashboard issues** frustrating, noting the need for better UI and faster response times.
- Users note a **lack of diverse analytical features** in Plotline, which slightly impairs their overall experience.
- Users face **software glitches** occasionally, yet the support team efficiently resolves them when they occur.

#### What Are Recent G2 Reviews of Plotline?

**["Seamless A/B Testing with User-Friendly Features"](https://www.g2.com/survey_responses/plotline-review-12922751)**

**Rating:** 4.5/5.0 stars

_— Vinayak P._

[Read full review](https://www.g2.com/survey_responses/plotline-review-12922751)

**["Streamlines User Guidance with Responsive Campaigns"](https://www.g2.com/survey_responses/plotline-review-12710535)**

**Rating:** 4.5/5.0 stars

_— Konidena V._

[Read full review](https://www.g2.com/survey_responses/plotline-review-12710535)

### [Totango](https://www.g2.com/products/totango/reviews)

Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology. Totango Customer Success focuses on tracking customer health and engagement, enabling teams to proactively address potential issues and foster long-term relationships. Unison Customer Intelligence aggregates data from multiple sources, offering insights that help organizations understand customer behavior and preferences. Totango's target audience and target buyers include mid-sized to large enterprises across various industries that prioritize customer retention, renewals, and expansion and that generally rely on subscription-based models, where maintaining customer loyalty is critical to their revenue growth. Key features of Totango include customizable dashboards, real-time analytics, and automated workflows. These tools enable users to visualize customer data effectively, monitor key performance indicators, and automate routine tasks, thereby enhancing efficiency. The platform also supports collaboration among teams, allowing for seamless communication and alignment on customer goals. By providing actionable insights, Totango empowers organizations to refine their revenue strategies and make informed decisions that drive growth. Overall, Totango stands out as a leader in the Customer Success category by offering a holistic approach to managing customer relationships. Its integration of various tools and functionalities allows enterprises to gain a deeper understanding of their customers, ultimately leading to improved satisfaction and loyalty. By investing in Totango, organizations can position themselves for long-term success in an increasingly competitive landscape.

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,140

#### How Do G2 Users Rate Totango?

- **Ease of Admin:** 7.8/10 (Category avg: 8.7/10)
- **Multiple Personas:** 8.2/10 (Category avg: 8.4/10)
- **Templates:** 8.0/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Totango?

- **Seller:** [Totango](https://www.g2.com/sellers/totango)
- **Company Website:** www.totango.com
- **Year Founded:** 2010
- **HQ Location:** New York, NY
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c055ca1d4406b1442de250192896a32c751981491e45014b5bb40827df34236&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F760976%2F&secure%5Burl_type%5D=linkedin_company_website)  
124 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, CSM
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Medium, 22% Small

#### What Do G2 Reviewers Say About Totango?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Totango's interface **easy to use and set up** , enhancing their ability to track accounts efficiently.
- Users value the **excellent customer support** from Totango, enhancing their management experience with valuable insights.
- Users appreciate the **functionality** of Totango, enabling seamless tracking, campaign setup, and reporting in one application.
- Users appreciate the **customization options** in Totango, enhancing their ability to track metrics and engage customers effectively.
- Users value the **efficiency** of Totango, enhancing productivity with seamless integrations and streamlined workflows for customer management.

##### Cons

- Users find the **steep learning curve** challenging due to overwhelming data and a lack of educational resources.
- Users find **integration issues** with Totango challenging, as they can be manual and difficult to maintain.
- Users find the **missing features** in Totango frustrating, particularly for managing complex business models and drafts.
- Users find **limited customization** in Totango, making it challenging to tailor the experience without technical assistance.
- Users find the **steep learning curve** challenging, struggling with collaboration and functionality in Totango's interface.

#### What Are Recent G2 Reviews of Totango?

**["Risk evaluation and health scoring"](https://www.g2.com/survey_responses/totango-review-9508942)**

**Rating:** 4.0/5.0 stars

_— Dragomir L._

[Read full review](https://www.g2.com/survey_responses/totango-review-9508942)

**["Beautiful, Visual Customer Data Platform That Beats Spreadsheets"](https://www.g2.com/survey_responses/totango-review-12594697)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/totango-review-12594697)

#### What Are G2 Users Discussing About Totango?

- [What is Totango used for?](https://www.g2.com/discussions/what-is-totango-used-for) - 1 upvote

### [Pushwoosh](https://www.g2.com/products/pushwoosh/reviews)

Pushwoosh, a trusted omnichannel customer engagement platform for mobile growth, is utilized by over 80,000 businesses globally across diverse industries, including India Today, Media24, Payit, Gismart, Alinma Bank, Bladestorm, and justDice. Effortlessly engage with your customer base through Pushwoosh, leveraging multiple channels like mobile and web push notifications, in-app messages, emails, WhatsApp, and SMS for seamless communication. Stay in touch with your customers at every stage of their lifecycle, from day 1 to lifetime. Keep them coming to your app or website regularly with triggered and scheduled campaigns — enjoy related long-term benefits such as higher retention and revenue. - Elevate customer engagement with tailored push notifications, emails, in-app messages, SMS, and WhatsApp. - Target specific audiences with behavior-triggered campaigns to boost retention rates and enhance customer lifetime value. - Streamline campaign management through segmentation, automation, and optimization tools offered by Pushwoosh. Utilize data-driven analytics provided by Pushwoosh to gain valuable insights via visual dashboards and comprehensive reporting features. Optimize your campaigns by A/B/n testing different variations and improving performance. Benefit from swift integration and onboarding processes, with SDK integration typically completed within hours and full setup within a month. Integrate seamlessly with third-party services such as Amplitude, Google Analytics, Mixpanel, Adjust, Twilio, mParticle, Make, Piano, Tealium, and others to centralize data and enhance functionality for a holistic customer view. Prioritize data security for enterprise compliance and end users’ safety and receive top-notch 24/7 customer support, backed by 5-star reviews. Maximize revenue growth and key app metrics accessing enterprise-grade features starting at $0 per month.

**Average Rating:** 4.4/5.0

**Total Reviews:** 48

#### How Do G2 Users Rate Pushwoosh?

- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)
- **Multiple Personas:** 7.5/10 (Category avg: 8.4/10)
- **Templates:** 8.3/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 1.7/10 (Category avg: 10/10)

#### Who Is the Company Behind Pushwoosh?

- **Seller:** [Pushwoosh](https://www.g2.com/sellers/pushwoosh-4b60d935-61bc-4b1d-91d2-978b04bf83f6)
- **Year Founded:** 2014
- **HQ Location:** Rockville, MD
- **Twitter:** @Pushwoosh  
893 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e0f330dc46fd6062949c1e09c8344cebb24c510e2b9171876d106ab82709422a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3733012%2F&secure%5Burl_type%5D=linkedin_company_website)  
50 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 58% Small, 32% Medium

#### What Do G2 Reviewers Say About Pushwoosh?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Pushwoosh to be **incredibly easy to use** , simplifying campaign design and customer journey tracking efficiently.
- Users highly value the **quick and responsive customer support** of Pushwoosh, enhancing their overall experience and reliability.
- Users enjoy the **personalized automation workflows** of Pushwoosh, streamlining their marketing campaigns effectively.
- Users value the **easy journey creation** tools, enabling personal and timely communication for improved engagement and retention.
- Users find the **easy integration** of Pushwoosh simple and effective for diverse campaign needs and functionalities.

##### Cons

- Users find the **reporting issues** in Pushwoosh lacking detail and lacking more analytical options for better insights.
- Users are frustrated with the **poor dashboard performance** , lacking detailed analytics and a welcoming user interface.
- Users feel that **feature improvements** are needed in analytics, tagging, and documentation for a better experience.
- Users find the **interface unintuitive** , causing difficulty in discovering features and understanding statistics effectively.
- Users experience **notification delays** in Pushwoosh, impacting timely information delivery and overall effectiveness.

#### What Are Recent G2 Reviews of Pushwoosh?

**["Fast integration, great team, and a platform that genuinely evolves"](https://www.g2.com/survey_responses/pushwoosh-review-13036148)**

**Rating:** 5.0/5.0 stars

_— Davit G._

[Read full review](https://www.g2.com/survey_responses/pushwoosh-review-13036148)

**["Smooth Implementation and Responsive Support Team"](https://www.g2.com/survey_responses/pushwoosh-review-12960182)**

**Rating:** 5.0/5.0 stars

_— Diana T._

[Read full review](https://www.g2.com/survey_responses/pushwoosh-review-12960182)

#### What Are G2 Users Discussing About Pushwoosh?

- [What is a mobile push notification?](https://www.g2.com/discussions/pushwoosh-what-is-a-mobile-push-notification) - 1 comment
- [What is the best push notification service?](https://www.g2.com/discussions/pushwoosh-what-is-the-best-push-notification-service)
- [Is Pushwoosh free?](https://www.g2.com/discussions/is-pushwoosh-free) - 1 comment
- [What is Pushwoosh?](https://www.g2.com/discussions/what-is-pushwoosh) - 1 comment

### [Glassbox](https://www.g2.com/products/glassbox/reviews)

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape.

**Average Rating:** 4.9/5.0

**Total Reviews:** 788

#### How Do G2 Users Rate Glassbox?

- **Ease of Admin:** 9.8/10 (Category avg: 8.7/10)
- **Multiple Personas:** 9.9/10 (Category avg: 8.4/10)
- **Templates:** 9.9/10 (Category avg: 8.6/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 5.7/10 (Category avg: 10/10)

#### Who Is the Company Behind Glassbox?

- **Seller:** [Glassbox](https://www.g2.com/sellers/glassbox)
- **Company Website:** www.glassbox.com
- **Year Founded:** 2010
- **HQ Location:** London
- **Twitter:** @GlassboxDigital  
1,803 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a86bc192b8b339fb694c9046e07217cea07a19220fc62bc7b47b81f0bc0a651&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10491772%2F&secure%5Burl_type%5D=linkedin_company_website)  
278 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Digital Analyst, Product Owner
- **Top Industries:** Financial Services, Insurance
- **Company Size:** 77% Large, 18% Medium

#### What Do G2 Reviewers Say About Glassbox?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Glassbox, enabling immediate access to insights for timely decision-making.
- Users find the **session replay feature** invaluable for resolving customer issues and improving overall experience effectively.
- Users value the **immediate insights** from Glassbox, enabling timely interventions and identification of revenue opportunities.
- Users find the **visibility into customer interactions** with Glassbox invaluable for troubleshooting and enhancing user experience.
- Users value Glassbox for its **exceptional customer understanding** , enabling effective troubleshooting and validation of customer information.

##### Cons

- Users are frustrated by **session issues** , including split links, limited history access, and slow query responses.
- Users find the **navigation icons unintuitive** , leading to confusion when navigating the Glassbox interface.
- Users report **session management issues** such as slow loading times and frequent session expirations that hinder usability.
- Users find the **learning curve steep** , requiring additional training and better documentation to effectively navigate Glassbox.
- Users desire improved **customization options** in reporting and funnel creation within Glassbox for enhanced functionality.

#### What Are Recent G2 Reviews of Glassbox?

**["Essential for Identifying User Friction Points"](https://www.g2.com/survey_responses/glassbox-review-12699865)**

**Rating:** 4.0/5.0 stars

_— Basma K._

[Read full review](https://www.g2.com/survey_responses/glassbox-review-12699865)

**["Glassbox:Transforms Digital Insights with Powerful Analytics and Seamless Session Replays"](https://www.g2.com/survey_responses/glassbox-review-11982027)**

**Rating:** 5.0/5.0 stars

_— ADITYA T._

[Read full review](https://www.g2.com/survey_responses/glassbox-review-11982027)

#### What Are G2 Users Discussing About Glassbox?

- [What is Glassbox used for?](https://www.g2.com/discussions/what-is-glassbox-used-for)

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 ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh")
A

Researched and written by [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)

Updated 

Products classified in the overall Customer Journey Mapping category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Customer Journey Mapping to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Customer Journey Mapping category.

In addition to qualifying for inclusion in the Customer Journey Mapping Tools category, to qualify for inclusion in the Small Business Customer Journey Mapping Tools category, a product must have at least 10 reviews left by a reviewer from a small business.

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