Best Contact Center Software - Page 13

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 646

Category Stats (Nov 2026)

  • Average Rating: 4.46/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: 626Dialler (+17.65%) - Among all products in this category, 626Dialler recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 55,700+ Authentic Reviews
  • 646+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, Nextiva, Five9 Intelligent Cloud Contact Center Platform, and RingCX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringcx)

Cisco Hosted Collaboration Solution

AT&T can deliver a rich array of PBX/IP Telephony features, IP Phone, video phone and soft phone support for making calls over the public switched telephone network, or over the computer via IP, Single Number Reach on wired and wireless devices to reduce missed calls, Voicemail and Unified Messaging to capture your voice messages and make them available via an email message, Presence and collaboration to quickly locate and connect with contacts

Average Rating: 4.0/5.0

Total Reviews: 12

How Do G2 Users Rate Cisco Hosted Collaboration Solution?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Cisco Hosted Collaboration Solution?

  • Seller: AT&T Inc.
  • Year Founded: 1876
  • HQ Location: Dallas, TX
  • LinkedIn® Page: www.linkedin.com
    195,339 employees on LinkedIn®
  • Ownership: NYSE: T
  • Phone: +1.210.821.4105

Who Uses This Product?

  • Company Size: 50% Large, 33% Medium

What Do G2 Reviewers Say About Cisco Hosted Collaboration Solution?

AI-generated summary from verified user reviews

Pros
  • Users praise the high-quality voice functionality and multiple options offered by Cisco Hosted Collaboration Solution.
  • Users appreciate the multiple collaboration options available in Cisco Hosted Collaboration Solution, enhancing their communication experience.
  • Users praise the reliable voice quality of Cisco Hosted Collaboration Solution, highlighting its superior communication experience.

What Are Recent G2 Reviews of Cisco Hosted Collaboration Solution?

What Are G2 Users Discussing About Cisco Hosted Collaboration Solution?

Class 5 Softswitch

Alaris inVoice is a billing and provisioning software provides customer with rate plans creation, customer information management, routing system, and analytics.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Class 5 Softswitch?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Class 5 Softswitch?

AI-generated summary from verified user reviews

Cons
  • Users find the interface less user-friendly, which hinders their overall experience despite the amazing functionalities.

What Are Recent G2 Reviews of Class 5 Softswitch?

What Are G2 Users Discussing About Class 5 Softswitch?

Cloud Based VoIP PBX

Cloud Vision Technologies is a provider of integrated communication suites for small and medium businesses. Our communication suite includes voice, SMS, messaging, internet faxing, conference bridging, and more. We provide a unified communication experience with excellent Quality of Service (QoS), to help you succeed. What differentiates our services from others is our end-to-end knowledge of network infrastructure and data networks. For example, we do not ship you pre-configured phones and leave you on your own. Also, we help and assist you all the way, from cabling, network infrastructure adjustment and QoS.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Cloud Based VoIP PBX?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Cloud Based VoIP PBX?

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Connectel CCaaS

Connectel develops cutting-edge technology to exceed the needs of your company's customer service. Our comprehensive CCaaS (Contact Center as a Service) platform is continuously meeting new heights as we believe customer experiences should not be limited, ever. Everything in one place, for your customer conversations.

Average Rating: 3.0/5.0

Total Reviews: 1

How Do G2 Users Rate Connectel CCaaS?

  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Connectel CCaaS?

  • Seller: Connectel
  • Year Founded: 2008
  • HQ Location: Stockholm, SE
  • LinkedIn® Page: linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

contactSPACE

contactSPACE is an intuitive, easy to use contact centre software solution that allows you to make better quality contact. Get in touch with the right customer at the right moment on the right channel, with contactSPACE Intelligent Outbound, while using auto diallers and productivity enhancement tools such as auto-wrap to maximise efficiency. Keep agents on-message and create automated in-call workflows with contactSPACE CallGuides. Design engaging agent interfaces with our drag-and-drop editor, and use contactSPACE CRM integrations to ensure personalised contact. Plus, define smart skills-based routing rules, and take PCI-compliant phone payments with pcipayspace by contactSPACE.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind contactSPACE?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of contactSPACE?

What Are G2 Users Discussing About contactSPACE?

Crulon

Crulon is a business phone system where AI agents and your team work the same calls. Agents answer every call, do the work in your tools through Actions you define, and hand the call to the right person, with a note, when it isn't the AI's job. Your team answers in the browser or on desk phones, and anyone with permission can listen to a live AI call and take it over: same call, no hold, no transfer. Crulon also runs outbound campaigns that say they're AI first, and works with your own carrier. Per-seat pricing with pooled AI minutes; human calls included.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Crulon?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Crulon?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Crulon?

DCDial

Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivity, enhance efficiency, and increase profitability by automating business processes: sales and marketing, scheduling, announcements, payment processing, and more. Based in Atlanta, Georgia.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate DCDial?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind DCDial?

  • Seller: DCDial
  • Year Founded: 2026
  • HQ Location: Atlanta, US
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of DCDial?

What Are G2 Users Discussing About DCDial?

dialnote

dialnote is the AI business phone system priced for your whole team: shared numbers, call routing, branded AI voice agents that answer, qualify, and book, and automatic CRM sync, all included, with no per-user cost. The Team plan is $49/mo for unlimited users. Most business phone systems charge per user and sell AI as an add-on, so the bill grows every time you hire. dialnote works the other way around. The Team, Business and Pro plans include unlimited users, so you can add contractors, seasonal staff or a whole department without the price going up. The AI voice agent is included from the Team plan up. The AI voice agent answers calls 24/7, including after hours. It asks the questions you choose and logs the answers, answers common questions from your knowledge base, books meetings on Calendly or Cal.com, sends a follow-up text, and transfers the call to a teammate when a person is needed. On the Business and Pro plans it speaks 14 languages. What's included in the phone system 1. Local and toll-free business numbers, calling to 90+ countries, and free number porting in the US and Canada 2. IVR menus, ring groups, business-hours routing and a shared team inbox 3. Call recording, transcripts and AI summaries on every call, plus AI call tags and AI call evaluation on Pro 4. Business texting (SMS and MMS) from the same number 5. HubSpot, Salesforce and Pipedrive sync after every call, plus Zapier, and webhooks for Make and n8n 6. iOS and Android apps, and a web app for any computer Plans are Solo $19/mo (1 user), Team $49/mo, Business $99/mo and Pro $199/mo, with unlimited users from Team up. dialnote is a good fit for home services companies, real estate teams, law firms, agencies, and sales and support teams that depend on inbound calls. Start with a 10-day free trial, no credit card required. dialnote is built by the team behind SmartReach.io.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind dialnote?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of dialnote?

Edify

Edify connects businesses with customers and employees with each other, making enterprise communications as easy as personal ones. Its flagship product, Edify CX, unites contact center (CCaaS), unified communications (UCaaS), and real-time communications platform (CPaaS/API) functionality in a single cloud-native solution that facilitates continuous conversations. Now, customers and employees can easily move among channels in one window, just like they do every day on their phones. Companies choose Edify for its global availability, no-waste pricing, and full-stack 100% SLA uptime guarantee. Edify is also a Google Chrome Enterprise Recommended partner for the contact center. Learn more at edify.cx.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate Edify?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Edify?

  • Seller: Edify
  • Year Founded: 2000
  • HQ Location: Morristown, New Jersey, United States
  • LinkedIn® Page: www.linkedin.com
    12,360 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About Edify?

AI-generated summary from verified user reviews

Pros
  • Users commend Edify for its exceptional customer support, enhancing their overall service experience and satisfaction.
  • Users value the ease of customization in Edify, enhancing their experience and meeting diverse needs effectively.
  • Users value the ease of customization in Edify, enhancing their overall experience and satisfaction with the product.
  • Users find Edify's ease of use beneficial, appreciating its customization and user-friendly service offerings.
  • Users commend the exceptional customer service and comprehensive call center features of Edify, enhancing their overall experience.
Cons
  • Users express concern over the increased prices and changes in features following the merger with Avaya.
  • Users are frustrated by the missing features due to the merger with Avaya, which also led to pricing increases.
  • Users are frustrated with the missing functionality following the merger with Avaya, leading to feature changes and higher costs.

What Are Recent G2 Reviews of Edify?

EVS7

EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of your call center goals.

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate EVS7?

  • Concurrent Calling: 3.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 3.3/10 (Category avg: 8.5/10)

Who Is the Company Behind EVS7?

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Do G2 Reviewers Say About EVS7?

AI-generated summary from verified user reviews

Pros
  • Users find the Agent Productivity feature of EVS7 beneficial, significantly boosting outbound call traffic with the Parrot dialer.
  • Users find the Parrot dialer feature of EVS7 very helpful, boosting outbound call traffic significantly.
  • Users value the multi-line dialing capability of EVS7, significantly boosting outbound call traffic for sales teams.
Cons
  • Users find it cumbersome to amend reports in EVS7, making it hard to identify key performance indicators.
  • Users find the inefficiency in amending reports challenging, impacting their ability to identify key performance indicators.
  • Users find the process complexity of EVS7 cumbersome, complicating report amendments and performance indicator identification.
  • Users find the setup process challenging, making it hard to customize reports for effective sales strategy analysis.

What Are Recent G2 Reviews of EVS7?

What Are G2 Users Discussing About EVS7?

Fonema AI

Fonema is a conversational AI platform that automates voice calls, WhatsApp messages, and website chat interactions, and the only one that natively supports both English and Spanish from a single dashboard. This makes Fonema the top choice for US companies serving bilingual audiences as well as Latin American enterprises operating across the region. With over 200 Latin American voice options covering Mexican, Colombian, Argentine, Chilean, and Peruvian accents, Fonema handles pronunciation, local expressions, and cultural context natively rather than through translated or Castilian adapted speech. Full English support means US businesses reaching the 42 million plus native Spanish speakers in the United States can serve both language audiences from one platform, eliminating the cost and complexity of separate bilingual agent teams. Fonema's AI voice agents manage both inbound and outbound phone calls with end to end response latency under 1,000 milliseconds, maintaining natural conversational flow. Agents handle multi turn conversations autonomously and transfer to human agents when needed. Core use cases include sales lead qualification, lead reactivation campaigns, debt collection reminders, appointment scheduling, payment follow ups, and first level customer support. Beyond voice, Fonema extends the same AI agents to WhatsApp and website chat widgets, enabling omnichannel customer engagement from a single platform. Conversations carry context across channels, so a customer who starts on WhatsApp can be followed up by phone without repeating information. Fonema integrates with CRM systems including HubSpot and Salesforce to log call outcomes, update lead statuses, and trigger automated workflows. Rather than requiring teams to build agents through APIs or code, Fonema offers managed onboarding with bilingual support, making the platform accessible to operations teams without dedicated developer resources. Headquartered in Mexico City, Fonema serves financial services, healthcare, real estate, insurance, BPO and contact centers, automotive, education, and retail across the United States, Mexico, Colombia, Argentina, Chile, Peru, and the broader Latin American region.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Fonema AI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Fonema AI?

  • Seller: Fonema
  • HQ Location: Mexico City, MX
  • LinkedIn® Page: linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Fonema AI?

Geomant Cloud

With offices across the globe and certified by leading technology providers including Avaya, Microsoft, and Cisco, Geomant is a well-established, innovative Software Developer and Systems Integrator specializing in solutions that improve efficiency, optimize the workforce, and strengthen the operations of a contact center. Geomant helps businesses navigate the challenges associated with integrating and managing communication solutions within multiple systems and environments. Our product suite includes Geomant Wallboard, a real-time and historical performance management solution that supports Contact Center management and staff, whether remote, hybrid, or in the center. For over 20 years, we have delivered the right innovative, high-quality solutions that leverage and extend your existing communication investment and strategies so that you can provide the ultimate customer interaction experience.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Geomant Cloud?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Geomant Cloud?

  • Seller: Geomant
  • Year Founded: 2000
  • HQ Location: Atlanta, US
  • LinkedIn® Page: www.linkedin.com
    64 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Geomant Cloud?

AI-generated summary from verified user reviews

Pros
  • Users value the high call quality of Geomant Cloud, enhanced by secure cloud storage and effective reporting tools.
  • Users value the cloud-based call recordings of Geomant Cloud, facilitating easy access and effective reporting.
  • Users appreciate the seamless connectivity of Geomant Cloud, enabling easy access to call data and reports.
  • Users value the cloud-based storage for call data, enhancing accessibility and reporting capabilities for effective management.
  • Users value the reporting capabilities of Geomant Cloud, which enhance data management and adherence to best practices.

What Are Recent G2 Reviews of Geomant Cloud?

Graia

Graia is an Agentic Contact Center-as-a-Service (CCaaS) and GenAI platform purpose-built to deliver more empathetic, intelligent, and autonomous customer experiences at scale. By combining deep customer experience (CX) expertise with proprietary Agentic AI and fully owned CCaaS IP, Graia helps enterprises drive revenue, enhance productivity, and scale support with confidence. Unlike traditional platforms, Graia adapts in real-time, interpreting user intent, tone and behavior to personalize interactions across service, sales and operations. Graia’s conversational and GenAI models prioritize the user’s perspective, allowing brands to deliver human-like responsiveness and bring a new level of understanding to every user interaction. Some of Graia's market-leading solutions are; Agent Contact Centre, Agentic AI, Conversational AI, Agent Assist, AI Live translation. Here are Graia's Differentiators: 1. Over 20 years’ experience in the Contact Centre and System Integration eco system. 2. We are a one stop shop created through the collaboration of 3 recognized experts in the field of Customer Experience (CX) and Customer Service: Omnichannel Contact Center as a Service – Buzzeasy Bespoke System Integration and Custom Development – Geomant AI Orchestration and Automation – Bulb 3. We present a full suite of integrated CCaaS and modern Agentic AI solutions to satisfy the most demanding of requirements for the Customer, Agent, Supervisor experience. 4. Full self-service GUI drag and drop configuration making the most complex of CX solutions simple and accessible to even the most non-technical business user. 5. We are AI engine-agnostic: we can offer a managed service and also support ‘bring your own’ along with LLM integration that allows simple swap out when the next "better" engine is released.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Graia?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Graia?

  • Seller: Graia
  • Year Founded: 2019
  • HQ Location: London, GB
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Graia?

HiperMe!

HiperMe! is an industry-leading unified communications and contact center platform. This comprehensive solution allows you to centralize and manage all your communications, whether with clients or within your organization. With HiperMe, you can integrate calls, text messages, emails, and chats into a single interface, facilitating collaboration and improving efficiency.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind HiperMe!?

  • Seller: HiperPBX
  • Year Founded: 2006
  • HQ Location: Ciudad Autónoma de Buenos Aires, AR
  • LinkedIn® Page: www.linkedin.com
    35 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About HiperMe!?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless CRM integration of HiperMe!, enhancing their workflow and improving business operations.
  • Users appreciate the easy integrations of HiperMe!, boosting efficiency by connecting seamlessly with other business applications.
  • Users appreciate the integration capabilities of HiperMe!, enhancing workflow with seamless connections to other applications.

What Are Recent G2 Reviews of HiperMe!?

HoduCC - Omnichannel Contact Center Software

HoduCC: Omnichannel Contact Center Software Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. The contact center software easily accommodates the needs of sales and operations, and it offers a wide range of customization as per your business requirements. Whether there’s a requirement to improve productivity or enhance customers satisfaction, HoduCC is a perfect match of call center software for all types of business. Opt for HoduCC to deliver quick, measurable, and improved call center operations! HoduCC omnichannel contact center software with advanced technology helps resolve multiple customer issues and track customer engagements. Have look at the key features of this product: Automatic Call Distribution Multi Level IVR Real-Time Analytics & Reports Ivr & Agent Survey Quality Analysis Skill-based Mapping Predictive Dialer Auto Dialer Single-tenant & Multi-tenant Support WebRTC Phone Built-in CRM Omnichannel Support Inbuilt Ticketing System Answering Machine Detection

Average Rating: 3.5/5.0

Total Reviews: 1

How Do G2 Users Rate HoduCC - Omnichannel Contact Center Software?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind HoduCC - Omnichannel Contact Center Software?

  • Seller: Hodusoft
  • Year Founded: 2015
  • HQ Location: Ahmedabad, IN
  • LinkedIn® Page: www.linkedin.com
    68 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are G2 Users Discussing About HoduCC - Omnichannel Contact Center Software?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated March 3, 2025