Best Contact Center Workforce Software - Page 3

How Many Contact Center Workforce Software Products Does G2 Track?

Total Products under this Category: 103

Category Stats (Sep 2026)

  • Average Rating: 4.22/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: RingCentral Contact Center (+0.44%) - Among all products in this category, RingCentral Contact Center recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Contact Center Workforce Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 24,200+ Authentic Reviews
  • 103+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Workforce Software

G2 Grid® for Contact Center Workforce Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Calabrio ONE, Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, Verint Workforce Management, Talkdesk, RingCentral Contact Center, and RingCX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-workforce/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=calabrio-one&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=verint-workforce-management&focus%5B%5D=talkdesk&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=ringcx)

Intradiem

Intradiem provides Dynamic Workforce Orchestration—real-time workforce automation software for enterprises with large, structured teams. Unlike traditional workforce management or engagement tools that rely on manual intervention or after-the-fact analysis, Intradiem acts on what’s happening right now—automatically adjusting work, staffing, and support to help organizations get more value from their people every minute of the day. Intradiem’s real-time automation platform continuously monitors live operational data across ACD, WFM, CRM, and desktop systems. As conditions change, the platform takes immediate action—reallocating work, supporting employees in the moment, optimizing schedules, and protecting service levels—without adding manual effort for supervisors or workforce teams.

Average Rating: 4.4/5.0

Total Reviews: 63

How Do G2 Users Rate Intradiem?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.8/10)
  • Automation: 8.4/10 (Category avg: 8.1/10)
  • Productivity Analysis: 8.0/10 (Category avg: 8.3/10)
  • Intraday Management: 8.7/10 (Category avg: 8.2/10)

Who Is the Company Behind Intradiem?

  • Seller: Intradiem
  • Company Website:
  • Year Founded: 1995
  • HQ Location: Alpharetta, GA
  • Twitter: @Intradiem
    1,474 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    228 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance, Hospital & Health Care
  • Company Size: 70% Large, 31% Medium

What Do G2 Reviewers Say About Intradiem?

AI-generated summary from verified user reviews

Pros
  • Users value the efficiency of Intradiem, as it streamlines workflows and enhances team performance effectively.
  • Users appreciate the ease of use of Intradiem, seamlessly integrating into operations and boosting productivity effortlessly.
  • Users appreciate the helpful support from Intradiem, which enhances team performance and ensures efficient issue resolution.
  • Users value the real-time scheduling capabilities of Intradiem, enhancing schedule accuracy and efficiency significantly.
  • Users appreciate the exceptional vendor interoperability of Intradiem, enhancing operational efficiency and providing valuable insights.
Cons
  • Users find the customization difficult, expressing a need for more flexible options in the Intradiem interface.
  • Users express concerns about lack of email functionality, citing issues with spam and problems opening links.
  • Users find the complexity of troubleshooting and overwhelming daily emails can hinder their overall experience with Intradiem.
  • Users express a desire for more limited customization options in Intradiem, seeking improvements in user interface and filtering processes.
  • Users find Intradiem has limited functionality, lacking support for newer systems and creating compatibility issues.

What Are Recent G2 Reviews of Intradiem?

What Are G2 Users Discussing About Intradiem?

Zendesk Contact Center

Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one.

Average Rating: 4.5/5.0

Total Reviews: 317

How Do G2 Users Rate Zendesk Contact Center?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.8/10)
  • Automation: 9.2/10 (Category avg: 8.1/10)
  • Productivity Analysis: 10.0/10 (Category avg: 8.3/10)
  • Intraday Management: 8.3/10 (Category avg: 8.2/10)

Who Is the Company Behind Zendesk Contact Center?

  • Seller: Zendesk
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • Twitter: @Zendesk
    102,672 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,537 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Team Lead
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Medium, 28% Small

What Do G2 Reviewers Say About Zendesk Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Zendesk Contact Center, finding setup and customization straightforward and efficient.
  • Users value Zendesk Contact Center for its efficiency, effortlessly streamlining support across various communication channels.
  • Users appreciate the intuitive interface and seamless omnichannel capabilities of Zendesk Contact Center, enhancing efficiency and satisfaction.
  • Users value the omnichannel experience of Zendesk Contact Center, streamlining customer interactions for efficient real-time support.
  • Users value the omnichannel support of Zendesk, efficiently managing interactions and enhancing customer experiences in real-time.
Cons
  • Users experience inefficient workflow due to inconsistent SLAs and unexpected behavior in performance tracking, causing delays.
  • Users face workflow disruptions due to inconsistent SLAs and unexpected performance tracking behaviors that hinder daily operations.
  • Users experience inefficiency with Zendesk Contact Center due to inconsistent workflows and complex performance tracking setups.
  • Users desire missing features like improved notifications for new tickets and better tracking of interactions in Zendesk.
  • Users face process complexity in Zendesk Contact Center, leading to inconsistent workflows and a challenging learning curve.

What Are Recent G2 Reviews of Zendesk Contact Center?

What Are G2 Users Discussing About Zendesk Contact Center?

VCC Live

VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Leader in client satisfaction and ease of use ▸ Renowned for quick setup and support ▸ Consultative pricing to meet precise needs About our platform... Channels for delivering a great CX: ▸ Voice: Calls using digital lines for crystal-clear quality ▸ Email: Built-in email with mass sends and workflows ▸ SMS: Automate notifications with a personalized touch ▸ Live chat: Real-time support to boost resolutions and sales ▸ Chat apps: Connect over the most popular messaging apps ▸ Social: Increase responsiveness via company social pages Features for fueling campaigns: ▸ ACD: Connect customers with the right agents to boost resolutions ▸ Automated dialers: Achieve higher volumes of outbound calls ▸ IVR: Easily build menus for call navigation and data capture ▸ Outbound IVR: Automate large-scale campaigns without agents ▸ Real-time dashboards: Customize and organize KPIs however you want ▸ VCC Live Pay: Conduct swift and secure payments over the phone ▸ Voicemail detection: Diminish encounters to keep agents active ▸ Integrations: Sync with any of your trusted business tools such as CRMs To learn more about our cloud contact center software at: https://vcc.live/

Average Rating: 4.6/5.0

Total Reviews: 160

How Do G2 Users Rate VCC Live?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.8/10)
  • Automation: 8.3/10 (Category avg: 8.1/10)
  • Productivity Analysis: 8.8/10 (Category avg: 8.3/10)
  • Intraday Management: 8.9/10 (Category avg: 8.2/10)

Who Is the Company Behind VCC Live?

  • Seller: VCC Live Group Zrt
  • Year Founded: 1999
  • HQ Location: Budapest, Pest
  • Twitter: @vcc_live_brand
    1,516 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    82 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Telecommunications
  • Company Size: 51% Medium, 42% Small

What Do G2 Reviewers Say About VCC Live?

AI-generated summary from verified user reviews

Pros
  • Users find VCC Live's intuitive interface easy to navigate, enabling quick learning and efficient automated messaging.
  • Users appreciate the excellent customer support from VCC Live, which enhances their overall experience and satisfaction.
  • Users value the helpful support from VCC Live, enhancing their experience with responsive and professional assistance.
  • Users value the detailed reporting tools of VCC Live, enhancing their insights and campaign effectiveness significantly.
  • Users value the reliability of VCC Live, experiencing minimal downtime and consistent performance for their operations.
Cons
  • Users find the customization difficult, citing a complicated setup process and unclear instructions for SIP trunks.
  • Users often face a lack of clarity in VCC Live, making it challenging to navigate the interface efficiently.
  • Users face user interface issues in VCC Live, finding it complicated and lacking adequate support materials.
  • Users find the poor UI design of VCC Live complicates navigation and makes accessing functions unnecessarily difficult.
  • Users face usability issues with VCC Live, citing difficulties in accessing functions and a complicated interface.

What Are Recent G2 Reviews of VCC Live?

What Are G2 Users Discussing About VCC Live?

Dixa

Dixa is the agentic customer service platform behind exceptional ecommerce brands. We help customer service leaders resolve issues faster, deliver better experiences at scale, and grow support without proportional headcount. Dixa combines a helpdesk and a contact center in one platform, with every channel, phone, email, live chat, WhatsApp, Instagram, Facebook Messenger, and SMS, included natively in every plan. Mim, Dixa's AI agent, resolves customer inquiries end to end (processing refunds, updating orders, answering FAQs) across chat, email, WhatsApp, and more, then hands off to a human with full context when judgment or empathy is needed. AI Co-Pilot assists agents in real time with suggested replies, translation, and conversation summaries. Dixa's Conversation Engine gives teams a visual, no-code way to build routing rules, automations, and escalations without engineering support. Real-time dashboards and Auto QA give managers visibility into performance and quality without manual reporting. Dixa serves 1,000+ ecommerce brands across 42 countries, including Rapha, Oliver Bonas, Charles Tyrwhitt, Mytheresa, and tink. Founded in Copenhagen in 2015, Dixa has raised $158M, including a $105M Series C led by General Atlantic.

Average Rating: 4.2/5.0

Total Reviews: 380

How Do G2 Users Rate Dixa?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.8/10)
  • Automation: 8.5/10 (Category avg: 8.1/10)
  • Productivity Analysis: 8.4/10 (Category avg: 8.3/10)
  • Intraday Management: 8.3/10 (Category avg: 8.2/10)

Who Is the Company Behind Dixa?

  • Seller: Dixa
  • Year Founded: 2015
  • HQ Location: Copenhagen, Capital Region
  • Twitter: @DixaApp
    2,708 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    150 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Agent
  • Top Industries: Retail, Leisure, Travel & Tourism
  • Company Size: 53% Medium, 43% Small

What Do G2 Reviewers Say About Dixa?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Dixa, benefiting from its friendly interface and fast customer support.
  • Users appreciate the helpful customer support agents of Dixa, benefiting from their fast and effective assistance.
  • Users commend Dixa for its exemplary customer support, providing prompt assistance that enhances service efficiency.
  • Users find Dixa incredibly intuitive, making customer support seamless and daily tasks significantly easier to manage.
  • Users appreciate the improved efficiency Dixa provides by consolidating communication channels and simplifying workflows.
Cons
  • Users find the missing features in Dixa limiting, affecting customization, navigation, and overall user experience.
  • Users express frustration over limited features in Dixa, hindering customization and analytics, affecting overall efficiency.
  • Users find the lack of features in Dixa limiting, expressing a need for improved functionality and customization options.
  • Users face chat functionality issues that hinder their workflow and complicate the overall user experience.
  • Users experience a lack of clarity in analytics, with limited options impacting data optimization and usability.

What Are Recent G2 Reviews of Dixa?

What Are G2 Users Discussing About Dixa?

Verint Workforce Management Professional (formerly Verint Monet)

Verint Monet WFO, by Verint Monet is an effective and easy to adopt cloud-based workforce optimization solution that includes workforce management, quality management, performance management and analytics, all in one integrated platform. Verint Monet WFM: Create more accurate forecasts, develop more effective call center schedules and increase agent adherence Workforce Management for Salesforce — Provides an advanced omnichannel WFM solution directly from Salesforce. Agents can access essential workforce management information such as schedules, adherence status, performance status, personal time-off requests, and real-time alerts, all while never leaving their Salesforce screen Quality Management – Increase productivity, provide better customer service & comply with legal requirements. Evaluate customer interaction identify coaching opportunities and customer experience detractors. Performance Management – Easily track, analyze and manage agent, group and center performance to optimize customer service. Customers can quickly and easily optimize all aspects of their workforce with one cost effective solution that is easy to implement in 30 to 60 days, delivers rapid payback and is very IT friendly through its secure cloud-based model. Verint Monet has helped many contact centers deliver great customer service and experiences while gaining better insights and cost management.

Average Rating: 4.0/5.0

Total Reviews: 22

How Do G2 Users Rate Verint Workforce Management Professional (formerly Verint Monet)?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 8.8/10)
  • Automation: 7.8/10 (Category avg: 8.1/10)
  • Productivity Analysis: 7.3/10 (Category avg: 8.3/10)
  • Intraday Management: 9.0/10 (Category avg: 8.2/10)

Who Is the Company Behind Verint Workforce Management Professional (formerly Verint Monet)?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Company Size: 74% Medium, 26% Large

What Do G2 Reviewers Say About Verint Workforce Management Professional (formerly Verint Monet)?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy integrations of Verint, enabling smooth connections with Salesforce and 8x8 Contact Center.
  • Users appreciate the seamless integrations of Verint with Salesforce and other in-house solutions, enhancing workflow efficiency.
  • Users appreciate the seamless CRM integration with Salesforce and 8x8 Contact Center, enhancing their workflow efficiency.
  • Users value the quick response time of Verint Workforce Management, enhancing agent request management efficiency.
Cons
  • Users find the schedule and roster process time-consuming, wishing for a more streamlined, user-friendly approach.
  • Users find the solution overly complex and confusing, suggesting automation and AI would enhance usability.
  • Users find the inadequate AI capabilities of Verint Workforce Management Professional make the system overly complex and confusing.
  • Users find limited options for request management in Verint Workforce Management, along with insufficient app support.
  • Users find the missing features in Verint Workforce Management Professional limit request management and app support capabilities.

What Are Recent G2 Reviews of Verint Workforce Management Professional (formerly Verint Monet)?

What Are G2 Users Discussing About Verint Workforce Management Professional (formerly Verint Monet)?

Peopleware

Peopleware is an AI-native workforce management (WFM) suite, trusted by over 500,000 users in 30+ countries. From precise time tracking to flexible planning, Peopleware’s enterprise WFM solution helps organizations unlock the full potential of their workforce. AI-driven forecasting ensures accurate workload predictions, even in volatile environments. Automated scheduling aligns business goals with employee needs, creating the best possible shift plans. With real-time intraday management, planners can swiftly adapt to unforeseen events, maintain schedule adherence, and keep operations on track. Peopleware integrates seamlessly with external systems and is built on enterprise-grade security. Backed by 30+ years of WFM expertise, Peopleware delivers tailored solutions, onboarding and consulting for complex setups, ensuring smooth adoption and long-term success across all industries. The result? A high-performing organization driven by an engaged, productive workforce.

Average Rating: 4.4/5.0

Total Reviews: 30

How Do G2 Users Rate Peopleware?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.8/10)
  • Automation: 7.6/10 (Category avg: 8.1/10)
  • Productivity Analysis: 7.4/10 (Category avg: 8.3/10)
  • Intraday Management: 8.3/10 (Category avg: 8.2/10)

Who Is the Company Behind Peopleware?

Who Uses This Product?

  • Company Size: 60% Medium, 23% Small

What Do G2 Reviewers Say About Peopleware?

AI-generated summary from verified user reviews

Pros
  • Users value the comprehensive information available for onboarding and effectively training new users.
  • Users value the brilliant customer support of Injixo, receiving timely assistance for their queries and guidance.
  • Users value the customization options in Peopleware, enabling tailored solutions for diverse units and needs.
  • Users value the clean and understandable format of Peopleware, enhancing usability and reducing mistakes.
  • Users appreciate the enhanced efficiency of Peopleware, noting significant improvements in their call centre operations.
Cons
  • New users may find glitches in real-time adherence monitoring frustrating, requiring manual refreshes for accuracy.
  • Users find the learning curve steep, as the initial setup can be overwhelming before achieving full understanding.

What Are Recent G2 Reviews of Peopleware?

What Are G2 Users Discussing About Peopleware?

Enghouse Contact Center

Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations.

Average Rating: 4.3/5.0

Total Reviews: 94

How Do G2 Users Rate Enghouse Contact Center?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.8/10)
  • Automation: 8.2/10 (Category avg: 8.1/10)
  • Productivity Analysis: 8.7/10 (Category avg: 8.3/10)
  • Intraday Management: 8.9/10 (Category avg: 8.2/10)

Who Is the Company Behind Enghouse Contact Center?

  • Seller: Enghouse Systems
  • Company Website:
  • Year Founded: 1984
  • HQ Location: Markham
  • Twitter: @EnghouseInterac
    2,418 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,284 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 67% Medium, 25% Large

What Do G2 Reviewers Say About Enghouse Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the accuracy of real-time translations in Enghouse Contact Center, enhancing communication across various channels.
  • Users appreciate the accuracy of information in Enghouse, enhancing support and ensuring effective customer interactions.
  • Users value the AI efficiency of Enghouse, enhancing customer interactions with smart matching and insightful analysis.
  • Users value the smart AI integration of Enghouse Contact Center, enhancing customer support across multiple communication channels.
  • Users appreciate the intelligent AI technology of Enghouse Contact Center, enhancing support and customer interactions across channels.
Cons
  • Users find the complex customization required for settings daunting, highlighting the need for advanced technical support.
  • Users find the complex implementation of Enghouse Contact Center requires extensive customization and technical support for effective deployment.
  • Users find the complex configuration and deployment process of Enghouse Contact Center challenging and resource-intensive.
  • Users find the complex setup process challenging, requiring technical support and significant financial investment.
  • Users face customization difficulties in configuring settings, necessitating advanced technical support and complicating deployment.

What Are Recent G2 Reviews of Enghouse Contact Center?

AmplifAI

AmplifAI is the AI-Driven Performance Enablement Platform for employee-centric workforces and applies data science to make frontline teams better. AmplifAI transforms employee data into actions modeled after an enterprise’s best-performing people - helping hybrid teams maximize business outcomes, boost productivity and improve engagement. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable people, improve performance and make work more fun - wherever work is happening.

Average Rating: 4.7/5.0

Total Reviews: 20

How Do G2 Users Rate AmplifAI?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.8/10)
  • Automation: 9.2/10 (Category avg: 8.1/10)
  • Productivity Analysis: 9.2/10 (Category avg: 8.3/10)
  • Intraday Management: 8.9/10 (Category avg: 8.2/10)

Who Is the Company Behind AmplifAI?

  • Seller: amplifai
  • Year Founded: 2020
  • HQ Location: Plano, US
  • Twitter: @amplifAI
    313 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    163 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Outsourcing/Offshoring
  • Company Size: 50% Large, 40% Medium

What Do G2 Reviewers Say About AmplifAI?

AI-generated summary from verified user reviews

Pros
  • Users value the effective coaching features of AmplifAI, which enhance performance tracking and task prioritization.
  • Users value the coaching efficiency of AmplifAI, enhancing organization and prioritization for team leaders and agents.
  • Users value the helpfulness of AmplifAI, enhancing coaching and providing timely support for better performance.
  • Users value the efficiency of AmplifAI, appreciating its role in task prioritization and enhancing overall productivity.
  • Users praise AmplifAI for its effective knowledge management, enhancing coaching and performance tracking for team leaders.
Cons
  • Users find missing features in AmplifAI, such as limited dashboard views and repetitive video recommendations.
  • Users find layout issues with AmplifAI's UI/UX, wishing for modern design and more display options.
  • Users face a steep learning curve with AmplifAI's platform, requiring time to explore its many capabilities.
  • Users find the UI/UX lacking, wishing for a more modern design and improved functionality in AmplifAI.
  • Users find the UI/UX lacking, desiring a more modern design and smoother overall experience.

What Are Recent G2 Reviews of AmplifAI?

What Are G2 Users Discussing About AmplifAI?

QStory

QStory is a complete WFM platform that eliminates the trade-offs between operational efficiency, customer service, and employee experience more effectively than ever before. Our AI-always solution transforms operations across the frontline, back office, in field and branches - unlocking smarter, more agile performance, without compromise. As the pioneers of Intraday Automation (IDA). We pride ourselves on furthering innovation in WFM technology with a focus on enabling people-first planning in an environment where that so often hasn't been the case. We exist to create a better everyday life for customer service professionals by helping them to work in a happier, more empowering and productive environment. Our unique AI platform uses predictive insights to automate resource management in line with real-time customer demand and staff availability. Inefficient idle time is eliminated, freeing people to focus on what matters to them most - from extra training to attending an urgent doctors appointment. As a modular solution, with QStory contact centres can replace or supercharge their existing workforce management system to enhance staff engagement, wellbeing and satisfaction, leading to greater retention, performance levels and results.

Average Rating: 4.3/5.0

Total Reviews: 10

How Do G2 Users Rate QStory?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.8/10)
  • Automation: 9.2/10 (Category avg: 8.1/10)
  • Productivity Analysis: 9.2/10 (Category avg: 8.3/10)
  • Intraday Management: 9.2/10 (Category avg: 8.2/10)

Who Is the Company Behind QStory?

  • Seller: QStory
  • Year Founded: 2014
  • HQ Location: London, GB
  • Twitter: @qstory_pc
    28 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 40% Large, 30% Medium

What Do G2 Reviewers Say About QStory?

AI-generated summary from verified user reviews

Pros
  • Users value the AI integration of QStory for automating schedules, enhancing efficiency and responsiveness in real-time events.
  • Users value the ease of use of QStory, automating updates and enhancing productivity effortlessly.
  • Users value the efficiency of QStory, transforming time into productivity with automated schedule updates.

What Are Recent G2 Reviews of QStory?

What Are G2 Users Discussing About QStory?

Verint CX Automation

Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center.

Average Rating: 4.3/5.0

Total Reviews: 47

How Do G2 Users Rate Verint CX Automation?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Verint CX Automation?

  • Seller: Verint
  • Company Website:
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 48% Large, 38% Medium

What Do G2 Reviewers Say About Verint CX Automation?

AI-generated summary from verified user reviews

Pros
  • Users praise the easy-to-use AI technology of Verint CX Automation, enhancing efficiency with actionable insights and reporting.
  • Users find Verint CX Automation to be user-friendly, simplifying customer experience and reporting for both members and employees.
  • Users appreciate the easy-to-use and innovative features of Verint CX Automation, enhancing operations and customer experience.
  • Users appreciate the seamless integrations offered by Verint CX Automation, enhancing functionality and user experience.
  • Users value the customizability of Verint CX Automation, enabling tailored solutions that enhance operational efficiency and satisfaction.
Cons
  • Users experience a notable learning curve with Verint CX Automation, which can complicate initial administration efforts.
  • Users find the complexity of Verint CX Automation can be cumbersome and challenging to integrate with existing tools.
  • Users often experience integration issues when connecting Verint CX Automation with existing systems, impacting overall effectiveness.
  • Users note the transcription accuracy issues with Verint CX Automation, which impacts effective communication in their operations.
  • Users face difficult implementation, struggling with high costs and challenges in integrating legacy systems with Verint CX Automation.

What Are Recent G2 Reviews of Verint CX Automation?

Altitude Xperience

Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.

Average Rating: 4.0/5.0

Total Reviews: 35

How Do G2 Users Rate Altitude Xperience?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Altitude Xperience?

  • Seller: Enghouse Systems
  • Year Founded: 1984
  • HQ Location: Markham
  • Twitter: @EnghouseInterac
    2,418 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,284 employees on LinkedIn®
  • Ownership: ENGH (TSE)

Who Uses This Product?

  • Top Industries: Banking, Telecommunications
  • Company Size: 52% Large, 39% Medium

What Do G2 Reviewers Say About Altitude Xperience?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use and reliability of Altitude Xperience, enhancing their call handling and insights.
  • Users love the ease of use of Altitude Xperience, enjoying seamless call handling and recording for valuable insights.
  • Users value the easy setup of Altitude Xperience, enhancing their experience with smooth voice and guest interactions.
  • Users value the efficiency of Altitude Xperience, praising its seamless handling of calls and guest interactions.
  • Users value the ease of use and reliability of Altitude Xperience for managing and recording interactions effectively.

What Are Recent G2 Reviews of Altitude Xperience?

What Are G2 Users Discussing About Altitude Xperience?

CallFinder

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Turn everyday conversations into coaching and growth opportunities. Unlike systems that rely solely on automation, we blend AI precision with the human element of coaching to drive real behavioral change. With our new AI-powered Coaching Module, CallFinder bridges the gap between human insight and machine intelligence; automating QA, surfacing coachable moments in real time, and giving leaders the tools to deliver consistent, personalized feedback at scale. The result: stronger agent performance, measurable ROI, and actionable insights that ensure you never miss an opportunity to improve customer experience or call quality.

Average Rating: 4.5/5.0

Total Reviews: 27

How Do G2 Users Rate CallFinder?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.8/10)
  • Automation: 3.3/10 (Category avg: 8.1/10)
  • Productivity Analysis: 6.1/10 (Category avg: 8.3/10)
  • Intraday Management: 3.3/10 (Category avg: 8.2/10)

Who Is the Company Behind CallFinder?

  • Seller: 800response
  • Company Website:
  • Year Founded: 1990
  • HQ Location: South Burlington, VT
  • Twitter: @800response
    424 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 85% Medium, 11% Small

What Do G2 Reviewers Say About CallFinder?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly real-time data functionality of CallFinder, enhancing team collaboration and insights.
  • Users appreciate the user-friendly data management of CallFinder, allowing real-time sharing with their teams.
  • Users appreciate the ease of use of CallFinder, enjoying its user-friendly interface and real-time data sharing capabilities.
  • Users find the transcription feature invaluable, particularly for skimming through lengthy calls efficiently.
  • Users find the call transcription feature invaluable, especially for easily reviewing longer conversations.
Cons
  • Users note some filtering issues that could be improved for a better user experience in CallFinder.
  • Users suggest improvements for poor user experience with filter choices that could enhance usability.

What Are Recent G2 Reviews of CallFinder?

What Are G2 Users Discussing About CallFinder?

Sharpen

Sharpen is a comprehensive contact center platform designed to enhance performance, productivity, and empowerment for businesses and their agents. This innovative solution focuses on delivering superior outcomes for customers, agents, and organizations alike. By providing a seamless and intuitive experience, Sharpen aims to transform the customer experience (CX) in a way that is both noticeable and impactful. The platform caters to a diverse range of industries, making it suitable for businesses of all sizes that rely on customer interactions. Whether you are a small startup or a large enterprise, Sharpen's features are tailored to meet the unique needs of your organization. It is particularly beneficial for customer service teams, sales departments, and support centers that require efficient communication tools to manage interactions effectively. By streamlining processes and enhancing collaboration, Sharpen empowers agents to perform at their best, ultimately leading to improved customer satisfaction. Key features of Sharpen include advanced analytics, omnichannel support, and customizable workflows. The advanced analytics tools provide valuable insights into customer interactions, allowing businesses to identify trends and areas for improvement. This data-driven approach enables organizations to make informed decisions that enhance their service delivery. The omnichannel support feature ensures that customers can reach out through their preferred communication channels, whether it be voice, chat, or email, creating a more cohesive experience. Additionally, customizable workflows allow teams to tailor processes to their specific needs, ensuring that every interaction is handled efficiently. Sharpen stands out in the crowded contact center market by prioritizing user experience and flexibility. The platform is designed to be intuitive, reducing the learning curve for new agents and allowing them to focus on delivering exceptional service rather than navigating complex systems. Furthermore, the ability to integrate with existing tools and software enhances its functionality, making it a versatile choice for organizations looking to optimize their customer engagement strategies. By investing in Sharpen, businesses can expect not only to improve their operational efficiency but also to foster a culture of empowerment among their agents, leading to better overall outcomes.

Average Rating: 4.0/5.0

Total Reviews: 42

How Do G2 Users Rate Sharpen?

  • Has the product been a good partner in doing business?: 7.3/10 (Category avg: 8.8/10)
  • Automation: 8.3/10 (Category avg: 8.1/10)
  • Productivity Analysis: 8.0/10 (Category avg: 8.3/10)
  • Intraday Management: 8.5/10 (Category avg: 8.2/10)

Who Is the Company Behind Sharpen?

  • Seller: Sharpen Technologies
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Indianapolis, IN
  • Twitter: @Sharpentech
    1,056 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    98 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Health, Wellness and Fitness, Insurance
  • Company Size: 60% Medium, 36% Small

What Do G2 Reviewers Say About Sharpen?

AI-generated summary from verified user reviews

Pros
  • Users commend the responsive customer support of Sharpen, appreciating their quick assistance and helpfulness throughout the process.
  • Users commend the exceptional support from the Sharpen Care Team, enhancing efficiency and productivity in their operations.
  • Users find Sharpen to be easy to use with quick support, enhancing their overall experience and functionality.
  • Users commend the user-friendly AI technology of Sharpen, enhancing service efficiency and overall experience.
  • Users value Sharpen's effective case management, which boosts productivity and enhances overall performance consistently.
Cons
  • Users face complex reporting issues, with challenges in capturing interaction notes from email queues effectively.
  • Users find the difficult learning curve of Sharpen challenging, often needing assistance to navigate the many options.
  • Users report experiencing email issues, notably glitches affecting interaction notes in reports from email queues.
  • Users find Sharpen beneficial, but its expensive enhancements can complicate solution implementation and necessitate broader changes.
  • Users experience cloud glitches that hinder the capture of interaction notes from email queue reports.

What Are Recent G2 Reviews of Sharpen?

What Are G2 Users Discussing About Sharpen?

Intermedia Contact Center

Intermedia Contact Center industry-leading solution can help you create loyal customers and drive more revenue by improving your customer interactions. We make it easier for customers to get quick, convenient, and personalized access to the right people in your business while giving you visibility into where you’re doing great and where you can improve your customer service. Whether your team is working in the office, remotely, or a mix of both, Intermedia Contact Center lets you create amazing customer experiences from anywhere in as little as a couple of days while reducing costs, increasing productivity, and driving more revenue, no additional hardware required. Reach out today to learn more. Visit https://www.intermedia.com/products/contact-center

Average Rating: 4.3/5.0

Total Reviews: 20

How Do G2 Users Rate Intermedia Contact Center?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Intermedia Contact Center?

  • Seller: Intermedia
  • Year Founded: 1993
  • HQ Location: Sunnyvale, California
  • Twitter: @intermedia_net
    4,556 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,410 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications
  • Company Size: 44% Medium, 32% Large

What Are Recent G2 Reviews of Intermedia Contact Center?

What Are G2 Users Discussing About Intermedia Contact Center?

nGAGEMENT

nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition, and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for competition, collaboration, achievement, status and recognition to build intrinsic motivation and improve employee engagement. nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to accomplish tasks that are at the core of their responsibilities.

Average Rating: 4.0/5.0

Total Reviews: 11

How Do G2 Users Rate nGAGEMENT?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.8/10)
  • Automation: 3.3/10 (Category avg: 8.1/10)
  • Productivity Analysis: 5.0/10 (Category avg: 8.3/10)
  • Intraday Management: 3.9/10 (Category avg: 8.2/10)

Who Is the Company Behind nGAGEMENT?

  • Seller: nGUVU
  • Year Founded: 2013
  • HQ Location: Montreal, CA
  • Twitter: @NGUVU
    75 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 45% Small, 36% Medium

What Are Recent G2 Reviews of nGAGEMENT?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024