CC
Verified User in Computer & Network Security
Enterprise (> 1000 emp.)
"Verint WFM configuration consultant"
What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?
Very easy to integrate with other third-party ACD sources such as Cisco, Five9, Avaya, and so on Review collected by and hosted on G2.com.
What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?
The solution itself is very complex and confusing such as shift bidding, forecasting, scheduling, and request management. This should be automated and use of AI will really improve this solution. Review collected by and hosted on G2.com.