AT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"Verint Monet WFM"
What do you like best about Verint Workforce Management Professional (formerly Verint Monet)?
I enjoy the available integrations between Verint, Service Cloud, and my company's in-house CC solution. Review collected by and hosted on G2.com.
What do you dislike about Verint Workforce Management Professional (formerly Verint Monet)?
The agent schedule and roster process is a bit time consuming and I feel it could be streamlined to require less clicks to generate the same valuable info. Review collected by and hosted on G2.com.