G2

Olivia N.

Enterprise (> 1000 emp.)

8/25/2023

"Helpful for agents who want to be the best"

4.5/5

What do you like best about AmplifAI?

I log into AmplifAI twice a month for my one-to-ones with my TL. We can record the session and we go through the coaching form. The form is helpful to guide the conversation and I can look at my stats before the meeting and know what my TL is going to say before he says it. Before we implemented AmplifAI, we couldn't see where we were until we saw it on the board. Review collected by and hosted on G2.com.

What do you dislike about AmplifAI?

The library has a lot of videos and if you spend time watching them sometimes you forget to log in to your station on time. It would be more helpful if it told you how much time the video would be before you start the collection. Review collected by and hosted on G2.com.

What problems is AmplifAI solving and how is that benefiting you?

We didn't see a lot on where we were vs goal - we used to be told to just "do more" or "do better". Now I can see where I am vs the other agents and I know where I need to improve before I go into my one-to-one with my TL. That's helpful because I can be prepared and know what he's gonna say before he says it. Review collected by and hosted on G2.com.