# Top Free Contact Center Knowledge Base Software - Page 2 Check out our list of free Contact Center Knowledge Base Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features. If you'd like to see more products and to evaluate additional feature options, compare all [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base) to ensure you get the right product. ## View Free Contact Center Knowledge Base Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **34** Contact Center Knowledge Base Products Available View all [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base) View all [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base) ### [Forethought](https://www.g2.com/products/zendesk-forethought/reviews) [By Zendesk](https://www.g2.com/sellers/zendesk) [ (165)4.3 out of 5 ](https://www.g2.com/products/zendesk-forethought/reviews#reviews "Read Forethought Reviews") Product Description Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providi **Industries:** Computer Software, Financial Services · **Market Segment:** 65% Mid-Market, 20% Small-Business User SentimentHow are these determined? Users frequently mention Forethought's flexibility to build highly customized workflows, its seamless integration with Salesforce, and its ability to speed up support by understanding user intent and automating key steps. Users reported that Forethought has a higher than expected learning curve, its web interface sometimes experiences latency, and the response time for implementing changes can be slow. Year Founded 2007 HQ Location San Francisco, CA Company Website https://www.zendesk.com Twitter @Zendesk LinkedIn® Page https://www.linkedin.com/company/418095/ Ownership NYSE: ZEN Phone +1 (415) 418-7506 ### [Knowmax](https://www.g2.com/products/knowmax/reviews) [By Knowmax](https://www.g2.com/sellers/knowmax) [ (34)4.6 out of 5 ](https://www.g2.com/products/knowmax/reviews#reviews "Read Knowmax Reviews") Product Description Knowmax is an AI knowledge management platform that helps enterprises deliver consistent, accurate, and high-quality customer experiences across all touchpoints. It ensures seamless knowledge flow acr **Industries:** Telecommunications · **Market Segment:** 56% Mid-Market, 29% Enterprise ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") II One standard Knowledge Management portal having dynamic features and relevant categories for contact center process quality management.[Read review](https://www.g2.com/products/knowmax/reviews/knowmax-review-4622250) ![pooja r.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "pooja r.") PR I really like Knowmax's interactive decision trees. They are like a GPS for our entire seller support system. In the complex environment we work...[Read review](https://www.g2.com/products/knowmax/reviews/knowmax-review-11507394) Year Founded 2019 HQ Location Gurgaon, Haryana Company Website https://knowmax.ai/ Twitter @knowmax LinkedIn® Page https://www.linkedin.com/company/knowmax/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [ScreenSteps](https://www.g2.com/products/screensteps/reviews) [By ScreenSteps](https://www.g2.com/sellers/screensteps) [ (54)4.7 out of 5 ](https://www.g2.com/products/screensteps/reviews#reviews "Read ScreenSteps Reviews") Product Description ScreenSteps is a knowledge ops solution that helps teams empower every employee to act and feel like an expert, regardless of their experience, background, or tenure. The solution is made up of thr **Industries:** Computer Software · **Market Segment:** 46% Mid-Market, 43% Small-Business ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC ScreenSteps has been the perfect solution for our business. Being able to train our employees in such a way makes on boarding so much easier. We've...[Read review](https://www.g2.com/products/screensteps/reviews/screensteps-review-580556) ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Easy of use for make documents and for search information.[Read review](https://www.g2.com/products/screensteps/reviews/screensteps-review-4846032) Year Founded 2009 HQ Location United States Company Website https://www.screensteps.com/ Twitter @screensteps LinkedIn® Page https://www.linkedin.com/company/screensteps/ ### [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) [By HappyFox Inc.](https://www.g2.com/sellers/happyfox-inc) [ (137)4.5 out of 5 ](https://www.g2.com/products/happyfox-help-desk/reviews#reviews "Read HappyFox Help Desk Reviews") Product Description HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 42% Mid-Market, 39% Small-Business ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") EH The ease of use and the ability to pre-chat with customers. This helps to really enable us as a company to be able to work quickly and effectively...[Read review](https://www.g2.com/products/happyfox-help-desk/reviews/happyfox-help-desk-review-531671) RC We finally needed a helpdesk platform with more features than some of the low cost/free options. Upon reviewing HappyFox, we request a demo which...[Read review](https://www.g2.com/products/happyfox-help-desk/reviews/happyfox-help-desk-review-569007) Year Founded 2011 HQ Location Irvine, California Company Website https://www.happyfox.com/ LinkedIn® Page https://www.linkedin.com/company/3190470/ Phone +1 (949) 535-2220 ### [C2Perform](https://www.g2.com/products/c2perform/reviews) [By C2Perform](https://www.g2.com/sellers/c2perform) [ (19)4.4 out of 5 ](https://www.g2.com/products/c2perform/reviews#reviews "Read C2Perform Reviews") Product Description C²Perform is the Super App for contact centers and customer support operations. Why buy multiple single-purpose products when you can have all the tools you need to improve performance and engage you **Market Segment:** 53% Mid-Market, 37% Enterprise ![Joe H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe H.") JH C2perform does a miriad of different areas for a relatively low starting cost. I found the ability to assign tasks automatically assigned to all...[Read review](https://www.g2.com/products/c2perform/reviews/c2perform-review-4883121) ![Balint J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balint J.") BJ QA module and the connectivity between the modules. It is a single tool to monitor and improve agent performance from multiple aspects. No need for...[Read review](https://www.g2.com/products/c2perform/reviews/c2perform-review-6533504) Year Founded 2015 HQ Location Roswell, GA Company Website https://www.c2perform.com/ Twitter @c2\_perform LinkedIn® Page https://www.linkedin.com/company/c2perform/ ### [Serviceware Knowledge](https://www.g2.com/products/serviceware-se-serviceware-knowledge/reviews) [By SERVICEWARE SE](https://www.g2.com/sellers/serviceware-se-62d35c35-1c26-4008-8d62-9cda4893f0d8) [ (27)4.8 out of 5 ](https://www.g2.com/products/serviceware-se-serviceware-knowledge/reviews#reviews "Read Serviceware Knowledge Reviews") Product Description SaaS-based Serviceware Knowledge gets the most out of your organization’s knowledge because it’s easy to use, deploy and administer. Serviceware Knowledge wraps a beautiful interface around a fully-fe **Market Segment:** 41% Mid-Market, 37% Enterprise ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") EI Cloud based architecture, customer focus, expert knowledge, price[Read review](https://www.g2.com/products/serviceware-se-serviceware-knowledge/reviews/serviceware-knowledge-review-645734) ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR It was always a pleasure to work with the guys from SABIO. At first, the software itself is really easy to use with minimum to no training effort...[Read review](https://www.g2.com/products/serviceware-se-serviceware-knowledge/reviews/serviceware-knowledge-review-1845169) Year Founded 1998 HQ Location Idstein, Hesse Company Website https://serviceware-se.com/ Twitter @serviceware LinkedIn® Page https://www.linkedin.com/company/serviceware/ ### [Intelswift](https://www.g2.com/products/intelswift/reviews) [By Intelswift](https://www.g2.com/sellers/intelswift) [ (20)4.7 out of 5 ](https://www.g2.com/products/intelswift/reviews#reviews "Read Intelswift Reviews") Product Description Intelswift is an AI-powered customer support platform designed to reduce support costs and increase customer satisfaction. The platform combines AI agents, an omnichannel helpdesk, live chat, analy **Market Segment:** 35% Small-Business, 20% Mid-Market ![Alina F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alina F.") AF I like Intelswift for its functionality, affordable price, and fast setup. The support is really helpful and makes things easier. The AI agents are...[Read review](https://www.g2.com/products/intelswift/reviews/intelswift-review-12100132) Year Founded 2023 HQ Location Tallin, EE Company Website https://intelswift.com/ LinkedIn® Page https://www.linkedin.com/company/intelswift/ ### [next4biz CSM](https://www.g2.com/products/next4biz-csm/reviews) [By Next4biz](https://www.g2.com/sellers/next4biz) [ (17)4.5 out of 5 ](https://www.g2.com/products/next4biz-csm/reviews#reviews "Read next4biz CSM Reviews") Product Description Next4biz CSM is an AI-powered, omnichannel, and workflow-based customer service solution designed to help businesses efficiently manage customer inquiries, complaints, and service requests. As a no-co **Market Segment:** 53% Enterprise, 47% Mid-Market ![İlyas S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "İlyas S.") İS We have been using it for a long time and we are very satisfied. Because it is a system that we can develop in line with our needs and feed from...[Read review](https://www.g2.com/products/next4biz-csm/reviews/next4biz-csm-review-9634156) ![Berna E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Berna E.") BE As a leading automotive company, we gladly use Next4Biz CSM for years and there has been no such situation that its features could not help....[Read review](https://www.g2.com/products/next4biz-csm/reviews/next4biz-csm-review-9752018) Year Founded 2006 HQ Location İstanbul, Kadıköy Company Website https://www.next4biz.com LinkedIn® Page https://www.linkedin.com/company/next4biz/ ### [Chaport](https://www.g2.com/products/chaport/reviews) [By Chaport](https://www.g2.com/sellers/chaport) [ (23)4.8 out of 5 ](https://www.g2.com/products/chaport/reviews#reviews "Read Chaport Reviews") Product Description Chaport is an all-in-one messaging platform that provides a multi-channel live chat, chatbots, a knowledge base, and more. It helps businesses grow and thrive by providing them an easy way to engage w **Market Segment:** 83% Small-Business, 13% Mid-Market ![George R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George R.") GR Very easy to use software, and having both desktop and mobile application versions makes it possible to chat through live chat whenever and...[Read review](https://www.g2.com/products/chaport/reviews/chaport-review-2901103) RW Chaport was incredibly easy to integrate on my site. The configuration options are better than other chat widgets I've tried. They have a really...[Read review](https://www.g2.com/products/chaport/reviews/chaport-review-4303992) Year Founded 2014 HQ Location Alhambra, USA Company Website https://www.chaport.com/ Twitter @ChaportLiveChat LinkedIn® Page https://www.linkedin.com/company/chaport/about ### [BOTWISE](https://www.g2.com/products/botwise/reviews) [By BOTWISE.io](https://www.g2.com/sellers/botwise-io) [ (6)4.8 out of 5 ](https://www.g2.com/products/botwise/reviews#reviews "Read BOTWISE Reviews") Product Description BOTWISE speeds up access to distributed company knowledge from a single place, saving even 90% of time spent on searching and gathering information. It helps manage distributed knowledge in organizat **Market Segment:** 33% Mid-Market, 33% Small-Business GC I really like adding new articles and not having to use the word and pdfs anymore. So far we had a knowledge base of hundreds of words and finding...[Read review](https://www.g2.com/products/botwise/reviews/botwise-review-6663107) ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") UM Ease of use, straight-forward set-up, instant ROI and tailored, customer-oriented support provided by experienced staff members.[Read review](https://www.g2.com/products/botwise/reviews/botwise-review-6668216) HQ Location Wrocław, PL Company Website https://www.botwise.io/ LinkedIn® Page https://www.linkedin.com/company/botwise/ ### [Bland](https://www.g2.com/products/bland/reviews) [By Bland AI](https://www.g2.com/sellers/bland-ai) [ (11)5.0 out of 5 ](https://www.g2.com/products/bland/reviews#reviews "Read Bland Reviews") Product Description Bland AI is an enterprise voice AI platform built for complex, high-stakes phone calls in regulated industries including Healthcare, Financial Services, and Insurance. Bland automates millions of inbo **Market Segment:** 82% Small-Business, 18% Mid-Market ![Charles G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charles G.") CG I use Bland AI for all my inbound call needs, and it acts like an all-in-one receptionist for me. I appreciate that it solves the problem of...[Read review](https://www.g2.com/products/bland/reviews/bland-review-12593406) ![Robert V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert V.") RV I really appreciate how Bland AI simplifies so many things and takes a lot of work off our shoulders. The customer support is great and the team is...[Read review](https://www.g2.com/products/bland/reviews/bland-review-12652732) Year Founded 2023 HQ Location San Francisco Company Website https://bland.ai LinkedIn® Page https://www.linkedin.com/company/bland-ai ### [Graia](https://www.g2.com/products/graia/reviews) [By Graia](https://www.g2.com/sellers/graia) [ (1)5.0 out of 5 ](https://www.g2.com/products/graia/reviews#reviews "Read Graia Reviews") Product Description Graia is an Agentic Contact Center-as-a-Service (CCaaS) and GenAI platform purpose-built to deliver more empathetic, intelligent, and autonomous customer experiences at scale. By combining deep custom **Market Segment:** 100% Small-Business ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") II Quick and professional support. They adapt to our needs and always find solutions to challenges.[Read review](https://www.g2.com/products/graia/reviews/graia-review-11432230) Year Founded 2019 HQ Location London, GB Company Website https://www.graia.ai/about-us LinkedIn® Page https://www.linkedin.com/company/graia1 ### [HaloCRM](https://www.g2.com/products/halocrm/reviews) [By Halo Service Solutions](https://www.g2.com/sellers/halo-service-solutions) [ (4)4.8 out of 5 ](https://www.g2.com/products/halocrm/reviews#reviews "Read HaloCRM Reviews") Product Description HaloCRM is an all-inclusive customer service platform for exceptional support teams. HaloCRM gives you the power to unify your customer communications into a scalable tool, with powerful out-of-the-bo **Market Segment:** 75% Small-Business, 25% Mid-Market ![Daniel D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel D.") DD Ease of implementation and use, sending web messages[Read review](https://www.g2.com/products/halocrm/reviews/halocrm-review-9347975) Year Founded 1994 HQ Location Stowmarket, England Company Website https://haloservicesolutions.com/ LinkedIn® Page https://www.linkedin.com/company/2083634/ ### [HelpDesk](https://www.g2.com/products/helpdesk/reviews) [By Text](https://www.g2.com/sellers/text) [ (34)4.6 out of 5 ](https://www.g2.com/products/helpdesk/reviews#reviews "Read HelpDesk Reviews") Product Description HelpDesk is a ticketing solution that simplifies interactions between agents and customers, transforming each customer interaction into a chance to provide exceptional service. Featuring advanced t **Industries:** Computer Software, Marketing and Advertising · **Market Segment:** 59% Small-Business, 35% Mid-Market GL What I like about HelpDesk is that it allows you to create teams of service agents that can be assigned different tasks, however, absolutely...[Read review](https://www.g2.com/products/helpdesk/reviews/helpdesk-review-2980737) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC We can now manage support messages from our customers in one shared email box. And the canned responses (template messages) is a real time saver.[Read review](https://www.g2.com/products/helpdesk/reviews/helpdesk-review-4332889) Year Founded 2002 HQ Location Boston, MA, USA Company Website https://www.text.com/ Twitter @text\_hq LinkedIn® Page https://www.linkedin.com/company/text/ Ownership WSE: TXT ### [Idiomatic](https://www.g2.com/products/idiomatic/reviews) [By Idiomatic](https://www.g2.com/sellers/idiomatic) [ (12)4.6 out of 5 ](https://www.g2.com/products/idiomatic/reviews#reviews "Read Idiomatic Reviews") Product Description Idiomatic provides instant Voice of Customer within minutes. With our new self-serve version, you can 1- Upload Any Feedback Data Set: Easily upload/connect your customer feedback data from help desk **Industries:** Information Technology and Services · **Market Segment:** 67% Enterprise, 25% Mid-Market ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI We are in the middle of updating our issues and categories, and we're requesting some custom solutions to increase the granularity of our...[Read review](https://www.g2.com/products/idiomatic/reviews/idiomatic-review-8732235) ![Priyank K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Priyank K.") PK I am PM and I love how I can dive deep into the various segments of the feedback. It really makes my job easy.[Read review](https://www.g2.com/products/idiomatic/reviews/idiomatic-review-8750040) Year Founded 2015 HQ Location Palo Alto, California Company Website https://idiomatic.com/ LinkedIn® Page https://www.linkedin.com/company/idiomatic-inc/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. 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