Top Free Contact Center Knowledge Base Software - Page 2

Serviceware Knowledge

SaaS-based Serviceware Knowledge gets the most out of your organization’s knowledge because it’s easy to use, deploy and administer. Serviceware Knowledge wraps a beautiful interface around a fully-featured solution — with CRM and ticketing app integrations and an API. Find out how powerful easy can be.

Average Rating: 4.8/5.0

Total Reviews: 27

ScreenSteps

ScreenSteps is a knowledge ops solution that helps teams empower every employee to act and feel like an expert, regardless of their experience, background, or tenure. The solution is made up of three components: 1. Knowledge Ops Platform: a centralized knowledge hub for creating, managing, and accessing digital guides and training courses. 2. Find & Follow Framework: a methodology for improving training and operations by transferring knowledge more effectively. 3. Knowledge Coaching: one-on-one coaching with knowledge ops experts to ensure a successful knowledge implementation. The results? Faster training, fewer questions, and fewer mistakes.

Average Rating: 4.7/5.0

Total Reviews: 53

Zendesk Contact Center

Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one.

Average Rating: 4.5/5.0

Total Reviews: 319

Docsie

Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for technical writers, product managers, and developers, Docsie supports multi-language documentation and integrates seamlessly into various workflows. It is particularly popular in the manufacturing sector for its ability to handle extensive product manuals and technical documents. With Docsie, businesses can significantly streamline their documentation processes, improving overall productivity and user experience. You can access Docsie through a SaaS web application to create and edit documentation from any location. Then, you can publish content to a dynamic knowledge portal that end-users and employees can access whenever they need information! Docsie offers a range of powerful business-grade features to help you write and manage product documentation with ease. Onboarding Service: • Free onboarding with Docsie Pilot to import your content and help you get the most value from the platform. • Get help with custom portal design, and an optional training session so your employees can maximize their productivity in Docsie. Knowledge Base and Documentation Portal: • Internal knowledge portals to share self-service knowledge with employees. • External customer knowledge bases to share self-service help documentation and reduce customer support workloads. • Built-in knowledge base statistics and documentation feedback surveys with Docsie Vocally. • Use the default Docsie portal design or deploy a custom knowledge base design based on your brand style and image. • A free custom domain on the free plan for everyone, with additional domains available on paid plans. • Deploy knowledge portals using Docsie hosting, custom deployments, or on-premise instances (Organization plan) Documents and Content Editor: • Support for Markdown syntax and import or export Markdown content. • Docsie Editor allows you to create content in a WYSIWYG editor that supports rich text formatting, emoji symbols, section headers, tables and lists, image and video, iFrame embedded content, tooltip callouts, code snippets, URL hyperlinks • Grammar or spell checking with a configurable rule-based content linter. • Create API documentation, standard operating procedures (SOPs), and technical documents from scratch or with built-in templates. • Create your own snippet and fragment templates to reuse content across your documents with one click. Help Centers and In-App Help Interfaces: • Deploy help centers and in-app support interfaces to share contextual point-in-time help documentation with end-users using a HTML footer script. • Create product and software guided tours to walk end-users through step-by-step workflows. • Add in-app help interfaces to your web application so users can access documentation on the same page. Languages, Versions, and Translations: • Version management allows end-users to view historical documentation in your knowledge base via canonical URLs rather than duplicate pages. • Language management and extended localization helps you automate the deployment of multilingual content without the need for professional translators. • Ghost AI language translation converts source documents automatically to the target language. Docsie AI translation supports these languages: English, French, Spanish, German, Dutch, Norwegian, Portuguese, Danish, Swedish, Arabic, Chinese, and Japanese. Collaboration and Project Management: • Create workspaces for each team, business department, or product and service in your portfolio and organize your content. • Add comments, notes, and tasks to documents and tag team members to assign tasks. • Project management tools based on Agile working methodologies, with Kanban style status indicators for Draft-Review-Approval, per task user assignment, due dates and timelines, and target document or topic selection. • Webhook support enables you to share updates when content is created, edited, deleted, and published in Slack, Mattermost and other business IM tools. Security, Compliance, User Roles, and Data Protection: • Role-based access controls (RBAC) and granular permissions for each workspace. • JWT token authentication with strict and lax options. • Temporary passwords to enable access for contractors and freelancers. • Single sign on via corporate SSO, Google, LinkedIn, or Microsoft logins.

Average Rating: 4.8/5.0

Total Reviews: 115

C2Perform

C²Perform is the Super App for contact centers and customer support operations. Why buy multiple single-purpose products when you can have all the tools you need to improve performance and engage your team all under one roof? Quality Assurance, Coaching, Learning Management, Knowledge Base, Communications Tools and more work seamlessly and use business rules to ensure that things don't fall through the cracks. Some of the biggest brands in the world rely on C²Perform to drive their operational cadence and keep employees connected.

Average Rating: 4.4/5.0

Total Reviews: 19

Intelswift

Intelswift is an AI-powered customer support platform designed to reduce support costs and increase customer satisfaction. The platform combines AI agents, an omnichannel helpdesk, live chat, analytics, and workflow automation into a single solution. Intelswift enables teams to automate repetitive customer inquiries, reduce response times, and maintain high service quality across all communication channels. Key features include: • AI Agents & Chatbots that handle frequently asked questions 24/7 using the company’s knowledge base • Swift AI Copilot that assists human agents with real-time response suggestions and contextual insights • Omnichannel Support that centralizes conversations from live chat, email, and messaging platforms in one workspace • Seamless Human Handoff, allowing AI to transfer conversations to live agents when needed • Advanced Analytics & Reporting to track performance metrics such as response time, resolution rate, and customer satisfaction Benefits for businesses: • Faster response times and improved customer satisfaction • Reduced workload for support teams through intelligent automation • No-code setup, making it easy to deploy without technical expertise • Flexible integrations with existing CRM and business tools The platform is built with a no-code setup, making it easy for teams to deploy AI workflows, update knowledge bases, and customize automation without technical expertise. Intelswift also integrates with popular CRM systems and business tools, allowing companies to fit AI-driven support into their existing processes. By automating routine requests, improving agent efficiency, and shortening response times, Intelswift helps SaaS companies, e-commerce businesses, and growing teams scale customer support without increasing headcount. The result is lower operational costs, improved customer satisfaction, and a more efficient support operation.

Average Rating: 4.7/5.0

Total Reviews: 20

next4biz CSM

Next4biz CSM is an AI-powered customer service management platform for organizations that manage customer requests, complaints, and service operations across multiple channels. The platform brings live chat, WhatsApp, email, call center, social media, review platforms, marketplaces, mobile apps, and self-service portals into a single customer timeline. Agents can see conversation history, customer context, ticket status, and related records without switching between disconnected tools. Next4biz CSM combines omnichannel communication with no-code workflow, SLA, and escalation management. Teams can design category-specific workflows, forms, agent scripts, business rules, notifications, approval steps, and escalation paths without relying on development teams for every operational change. AI capabilities support the full customer service lifecycle. Bots and AI agents help capture requests, filter noise from written channels, predict categories, classify tickets, suggest next steps, analyze sentiment, summarize cases, route issues, and trigger the right workflow when human follow-up is needed. Hybrid Guided + LLM bot structures help teams balance automation with control, while handoffs preserve the full conversation context. Next4biz CSM is designed for teams that need structured, auditable, and adaptable customer service operations. It helps standardize how requests are received, routed, resolved, measured, and improved while keeping customer context visible across channels and departments. With integration, reporting, security, data residency, onboarding, and support capabilities, Next4biz helps service teams evolve their operations without turning every change into a software project.

Average Rating: 4.5/5.0

Total Reviews: 17

Chaport

Chaport is an all-in-one messaging platform that provides a multi-channel live chat, chatbots, a knowledge base, and more. It helps businesses grow and thrive by providing them an easy way to engage with website visitors, get more qualified leads, boost sales, and improve customer service. Today Chaport is used by more than 30,000 teams all over the world. Why Chaport? Chaport offers you a set of powerful features to help you convert website visitors into loyal customers. Yet, it remains user-friendly and makes communication with customers as easy and enjoyable as chatting with friends. The installation process is simple and takes no more than 5 minutes. Just add a chat widget to your website and start answering your customers' questions. If you also need a chatbot, you can create it in minutes, thanks to Chaport's WYSIWYG chatbot builder. Key features: – Live chat: Talk to your customers in real time. – Chatbots: Let chatbots answer common questions and qualify leads. Offer instant help 24/7, even when your team is offline. – Knowledge base + FAQ bot: Provide your customers with a knowledge base and activate an FAQ bot to automatically suggest articles in the chat widget. – Integrations with Facebook, Viber, Telegram, etc.: Answer questions from all channels in one place. – Auto-invitations: Initiate more chats with your website visitors. – Saved replies: Prepare answer templates to frequently asked questions, answer in a few clicks, and save your time. – Typing insights: Read messages even before they are sent and answer faster. – Web-, desktop, and mobile apps: Chat with customers wherever you are. – Zapier & API: Integrate Chaport with your website more closely or connect it to third-party apps. – And much more... Sign up today and increase your sales! Free trial available.

Average Rating: 4.8/5.0

Total Reviews: 22

BOTWISE

BOTWISE speeds up access to distributed company knowledge from a single place, saving even 90% of time spent on searching and gathering information. It helps manage distributed knowledge in organizations, designed specifically for teams that work with large amounts of information, data and repetitive queries on a daily basis. The solution uses AI and natural language processing (NLP) to efficiently search through thousands of files and systems. Custom algorithms can read data from any type of document, and users gain instant access to all the information they need from one place - a dedicated web app, a chatbot on your website, an add-on to one of your systems or internal communicators such as Slack or MS Teams.

Average Rating: 4.8/5.0

Total Reviews: 6

Bland

Bland AI is an enterprise voice AI platform built for complex, high-stakes phone calls in regulated industries including Healthcare, Financial Services, and Insurance. Bland automates millions of inbound calls per year for 250+ enterprises including Signant Health, Innovacer, Samsara, First Financial Bank, Mutual of Omaha, and Kin Insurance. Core Use Cases Healthcare: Patient scheduling and appointment reminders, remote patient monitoring outreach, prior authorizations, and prescription refills. Financial Services: Customer service inquiries, lead qualification, and debt collection. Insurance: Speed-to-lead follow-up, claims inquiries, and policy renewals. Why Regulated Industries Choose Bland Most voice AI tools are built on top of proprietary model providers — which means when they go down, you go down. When they change their pricing, yours changes too. Bland owns its infrastructure end-to-end. Fully self-hosted and deployable on-premise or within a VPC, Bland gives compliance, security, and IT teams complete control over where data lives and how it's processed with none of the third-party dependencies that create risk in regulated environments. Bland also provides deep observability into every agent interaction, including call transcripts and monitoring tools that let legal and compliance teams audit, improve, and govern AI behavior at scale. Get a live phone agent in production in 30 days. Our world-class Forward Deployed Engineers work alongside your team to ensure a fast deployment without compromising on quality and compliance. Bland is for the calls you can't afford to get wrong.

Average Rating: 5.0/5.0

Total Reviews: 10

Graia

Graia is an Agentic Contact Center-as-a-Service (CCaaS) and GenAI platform purpose-built to deliver more empathetic, intelligent, and autonomous customer experiences at scale. By combining deep customer experience (CX) expertise with proprietary Agentic AI and fully owned CCaaS IP, Graia helps enterprises drive revenue, enhance productivity, and scale support with confidence. Unlike traditional platforms, Graia adapts in real-time, interpreting user intent, tone and behavior to personalize interactions across service, sales and operations. Graia’s conversational and GenAI models prioritize the user’s perspective, allowing brands to deliver human-like responsiveness and bring a new level of understanding to every user interaction. Some of Graia's market-leading solutions are; Agent Contact Centre, Agentic AI, Conversational AI, Agent Assist, AI Live translation. Here are Graia's Differentiators: 1. Over 20 years’ experience in the Contact Centre and System Integration eco system. 2. We are a one stop shop created through the collaboration of 3 recognized experts in the field of Customer Experience (CX) and Customer Service: Omnichannel Contact Center as a Service – Buzzeasy Bespoke System Integration and Custom Development – Geomant AI Orchestration and Automation – Bulb 3. We present a full suite of integrated CCaaS and modern Agentic AI solutions to satisfy the most demanding of requirements for the Customer, Agent, Supervisor experience. 4. Full self-service GUI drag and drop configuration making the most complex of CX solutions simple and accessible to even the most non-technical business user. 5. We are AI engine-agnostic: we can offer a managed service and also support ‘bring your own’ along with LLM integration that allows simple swap out when the next "better" engine is released.

Average Rating: 5.0/5.0

Total Reviews: 1

HelpDesk

HelpDesk.com is the ticketing capability inside Text.com, the customer service platform. Support teams use it to manage tickets from email, live chat, Messenger, and SMS in one queue, with automation and AI handling the repetitive work. Teams receive customer messages across channels, assign them to the right agent or team, track progress against SLAs, and close cases inside a shared inbox. A conversation that starts on Messenger and continues over email stays a single thread, so agents work from full context rather than fragmented records. HelpDesk.com is used by small businesses, mid-market teams, and enterprises across ecommerce, SaaS, IT, HR, travel, and property management. HelpDesk.com integrates with LiveChat, ChatBot.com, Shopify, Salesforce, HubSpot, WordPress, and Webflow through Workflows in the Playbook. Webhooks and an open API extend connectivity to any other tool in a customer's stack. Free migration from other ticketing systems is available, with the vendor covering costs where possible. Key features: AI Agent resolves up to 73% of routine questions in chat before they become a ticket, then hands off to a human with full context. Reply suggestions, ticket summaries, and text enhancements help agents draft accurate responses, understand ticket status at a glance, and adjust tone for the customer. Language detection and tag suggestions automatically route tickets to the right agent and keep queues organized. Workflows and automation rules handle routing, SLA escalation, follow-ups, and repetitive tasks without code. Collaboration tools including private notes, collision detection, shared views, custom fields, and role-based permissions support teams from a handful of agents to large multi-region operations. Reporting covers response times, resolution rates, and agent workload. Teams handle up to 60% quicker response time with automation and AI. The platform is browser-based with desktop apps for Mac and Windows. HelpDesk.com is SOC 2, GDPR, and PCI DSS (SAQ A) compliant, with encryption, secure connections, role-based access, anti-spam protection, and audit logs. Customer support is available 24/7/365.

Average Rating: 4.6/5.0

Total Reviews: 34

Idiomatic

Idiomatic provides instant Voice of Customer within minutes. With our new self-serve version, you can 1- Upload Any Feedback Data Set: Easily upload/connect your customer feedback data from help desk, surveys, app reviews, product reviews, social media, and forum/communities. See the magic happen instantly, live. 2- Get a Custom Taxonomy: Idiomatic instantly generates a set of labels custom to your dataset, providing you with a taxonomy in real-time you can use for classification. 3- Get Instant Results: Get your set of labels, and all of your data categorized by those labels in minutes. Try it for free for 14 days! Trusted by companies such as Pinterest and HubSpot, Idiomatic can be used to build a voice of customer program from scratch or to look into automating an existing program. The biggest drawback of customer feedback analytics is that it’s often based on large language models or natural language processing (NLP). These general models are good at surfacing high-level themes, insights, and key phrases in text analysis, but are not tailored to give specific granular insights for each individual business or industry, taking into account language that is unique to you. This means that you still have to do deep dives to read lots of tickets to understand the specifics of what’s going on with a theme or phrase. Idiomatic builds a new taxonomy unique to each client’s business that helps you better understand your customers and their specific feedback about your products and services. The Idiomatic models are not “theme” based, but use machine learning based on our taxonomy to better understand the relationship and meaning of your customer feedback. This means you can process high volumes of data at scale, and deliver specific human-understandable insights without requiring you to do deep dives to read lots of tickets to get actionable insights about your business.

Average Rating: 4.6/5.0

Total Reviews: 12

eGain AI Knowledge Hub

eGain AI Knowledge Hub is the industry’s most advanced AI-powered knowledge management solution, designed to empower customer service, contact center, and support teams with instant, accurate, and compliant answers across channels. Whether it’s for agents, chatbots, or self-service, the AI Knowledge Hub delivers consistent and context-aware knowledge using trusted generative AI, guided workflows, search, and analytics.

Elium

Elium is the European knowledge management platform that makes enterprise AI reliable. AI is only as good as the knowledge behind it, and most companies feed their AI assistants the same scattered, outdated content their people already struggle with. Elium fixes the layer underneath. The platform turns know-how spread across teams, tools and inboxes into one governed source of truth: verified, current and permission-aware, so people and AI agents see only what they are meant to. Every answer is tracked, whether it was served, missed or is at risk. Drift and gaps are flagged and routed to an owner, with a human in the loop. Three teams get the most from it. Global operations keep procedures correct across sites and languages. Customer service teams answer faster and more consistently. IT support teams cut repeat tickets by making the answer findable the first time. Elium connects to Microsoft 365, SharePoint, Teams, Slack, Google Workspace, Salesforce, ServiceNow, Zendesk, Jira, Confluence and Notion, and exposes knowledge to AI tools through a Model Context Protocol server, a GraphQL API and a search API. It works behind Microsoft Copilot, Glean, Dust and in-house assistants rather than replacing them. Elium is built and hosted in Europe, ISO/IEC 27001:2022 certified, GDPR-compliant with a DPO and a DPA, and available as SaaS or private cloud, including French hosting on SecNumCloud-qualified infrastructure. Founded in 2008 and independently owned, it is trusted by 150+ organisations including VINCI Energies, Fnac Darty, L'Oréal and SPIE.

Average Rating: 4.0/5.0

Total Reviews: 12