![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet")
UI

Verified User in Internet

Enterprise (\> 1000 emp.)

10/16/2023

"My interactions with their representatives have been wonderful"

4/5

What do you like best about Idiomatic?

We are in the middle of updating our issues and categories, and we're requesting some custom solutions to increase the granularity of our reporting. Our rep has been wonderfully responsive and in our most recent meeting even included someone from their leadership so I could provide the feedback directly. Review collected by and hosted on G2.com.

What do you dislike about Idiomatic?

Apart from the custom solution that I mentioned earlier, it'd be great if there were more flexbility in making changes to the settings yourself instead of relying on representatives. So far they've been wonderfully responsive so no issues so far but it would be a nice to have. Review collected by and hosted on G2.com.

What problems is Idiomatic solving and how is that benefiting you?

AI-driven analyses of our tickets based on actual ticket content instead of agent-driven categorizations. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

See what 12 reviewers think of Idiomatic

4.6 out of 5 · Verified reviews from real users

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