We are in the middle of updating our issues and categories, and we're requesting some custom solutions to increase the granularity of our reporting. Our rep has been wonderfully responsive and in our most recent meeting even included someone from their leadership so I could provide the feedback directly. Review collected by and hosted on G2.com.

Apart from the custom solution that I mentioned earlier, it'd be great if there were more flexibility in making changes to the settings yourself instead of relying on representatives. So far they've been wonderfully responsive so no issues so far but it would be a nice to have. Review collected by and hosted on G2.com.