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C2Perform Reviews & Product Details

C²Perform is the Super App for contact centers and customer support operations. Why buy multiple single-purpose products when you can have all the tools you need to improve performance and engage your team all under one roof? Quality Assurance, Coaching, Learning Management, Knowledge Base, Communications Tools and more work seamlessly and use business rules to ensure that things don't fall through the cracks. Some of the biggest brands in the world rely on C²Perform to drive their operational cadence and keep employees connected.

Seller

C2Perform

Languages Supported

English, Spanish

Product Description

C2Perform is designed specifically for the Contact Center environment by Contact Center professionals. The goal of EducationFolder is to provide an easy to use tool which delivers consistent agent engagement resulting in higher performance.

Overview by

Lee Waters

Discussions

C2Perform Community

Pricing

Pricing provided by C2Perform.

Team℠

Starting at $20.00

1 User Per Month

Plus℠

Starting at $30.00

1 User Per Month

View More Pricing Information

Top-Rated Alternatives

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C2Perform Media

The homepage is the central hub for C2Perform. Employees can catch up on important company news, be alerted to policy changes and see items requiring attention. Content can be customized to specific groups, lines of business and more.

C2Perform Demo - Everything Under One Roof

C2Perform is a fully integrated suite of performance management and employee engagement tools. No more spreadsheets or trying to mash together multiple single-purpose solutions. Start with the modules that make the most sense - we'll grow with you.

Our fully integrated engagement tools help you build loyalty, increase job satisfaction and reduce attrition.

C2Perform Demo - Learning Management That Works Where Your Team Works

Whatever your "new normal," our Learning Management System helps you be more effective in onboarding and employee development by supporting any type of learning environment: Instructor-led (virtual or in person), eLearning and micro learning.

C2Perform Demo - Closed Loop System Connects the Dots

Quality Assurance, Coaching, Knowledge Management and Learning Management are connected to ensure a holistic approach to performance management and outcomes.

C2Perform Reviews (19)

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Josefina M.

Ejecutiva de cuentas

Mid-Market (51-1000 emp.)

7/27/2023

"All in One Platform"

4.5/5

What do you like best about C2Perform?

You can make all in one, as you can work with your team for the customer, and you can live chat with them, making the customer happy. You can start from sratch and the platform will guide you and improve you. Review collected by and hosted on G2.com.

What do you dislike about C2Perform?

Some employees are denied to make everything done through a virtual platform and generates a distrust. Should explain better what is it made with the info uploaded. Review collected by and hosted on G2.com.

bilal q.

Sales Manager

Information Technology and Services

Enterprise (> 1000 emp.)

4/25/2023

"C2Perform is a comprehensive performance management platform"

4.5/5

What do you like best about C2Perform?

C2Perform can assist organisation with making a more compelling and proficient performance management process, which can prompt superior worker commitment, efficiency, and maintenance. Review collected by and hosted on G2.com.

What do you dislike about C2Perform?

There is not any terrible thing in this software. Review collected by and hosted on G2.com.

What problems is C2Perform solving and how is that benefiting you?

C2Perform assists with to ensure that representatives are reliably meeting their performance objectives by providing normal input and instructing to assist them with getting to the next level.

C2Perform provides straightforwardness to representatives and managers about the expectations, goals. Review collected by and hosted on G2.com.

Michelle W.

Product Owner at Transcom

Enterprise (> 1000 emp.)

4/18/2022

"C2P and Transcom"

5/5

What do you like best about C2Perform?

C2Perform is a unique one-stop tool that brings together a community of teams in one space to collaborate, coach, learn, reward and more

The flexibility to personalize the client platforms and yet still have a standard in place to guide clients for the best outcomes. Also the partnership with the C2P leaders and collaboration on development and projects. Review collected by and hosted on G2.com.

What do you dislike about C2Perform?

I wouldn't call this a dislike I would say an area of opportunity is strengthening the reporting abilities, and I understand this is coming soon.

Improvements: More areas of the application with reporting ease. Review collected by and hosted on G2.com.

Recommendations to others considering C2Perform:

C2Perform is a unique one-stop tool that brings together a community of teams in one space to collaborate, coach, learn, reward and more. The convenience of using one platform for multiple processes reduces manual actions, and creates more "time spent with the employees" which brings value, knowledge, employee growth, increased performance, and connection with teams at all levels. Review collected by and hosted on G2.com.

What problems is C2Perform solving and how is that benefiting you?

Business Managers and Team Leads are using C2P as a central location for multiple workflow processes.

Attendance Development: This is being developed with C2P and will be available for use in a pilot. This will help increase the desire for the tool. Review collected by and hosted on G2.com.

Response from Lee Waters of C2Perform

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Michelle, thanks very much for the review and for being a great client. We enjoy the partnership and collaborating with the team. Your input about reporting is duly noted, and work is under way on that area so stay tuned! Thanks again.

Katherine T.

Director of Quaity

Mid-Market (51-1000 emp.)

12/21/2022

"Quality Partner Evaluation"

5/5

What do you like best about C2Perform?

The agility of the platform, the multiple tools/modules in it, and the dashboard to analyze results Review collected by and hosted on G2.com.

What do you dislike about C2Perform?

The tendency of the platform to have little problems as systems/infrastructure is upgraded, with no notice or advance warning that something is changing or is broken. Review collected by and hosted on G2.com.

Jane M.

Management Consultant

Enterprise (> 1000 emp.)

4/18/2022

"Tremendous & Invaluable Performance Management Tool!"

5/5

What do you like best about C2Perform?

Provides everything you need to implement a fully comprehensive closed-loop quality process. Specifically, employees receive immediate quality feedback that allows them to acknowledge and self correct their behavior, enables Managers to manage performance through Coaching & Feedback tools and provides invaluable trend reporting for root cause analysis. Review collected by and hosted on G2.com.

What do you dislike about C2Perform?

Nothing. I've used this tool since 2015 and it continues to exceed my expectations. Review collected by and hosted on G2.com.

What problems is C2Perform solving and how is that benefiting you?

Was faced with poor quality and customer experience performance in managing multiple client engagements. Implementation of C2 Perform's quality management, coaching and reporting functionality has consistently improved quality performance & our Manager's proficiency in performance management activities with their employees. As a BPO, our client expectations have consistently been met & exceeded with no financial performance penalties assessed. Review collected by and hosted on G2.com.

Response from Lee Waters of C2Perform

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Hi Jane! Thanks for the review and for your support over the years. Your feedback demonstrates how companies can benefit from using C2Perform, and the results you've generated in your various roles are proof. Thank you too for your input as we've continued to enhance the platform. Much appreciated!

MICHAEL K.

Sr. Operations Manager

Enterprise (> 1000 emp.)

6/24/2022

"An Operational Game-Changer"

5/5

What do you like best about C2Perform?

How easy it is to learn the tool and use it. C2P provides a lot of flexibility depending on the use case and it's easily scalable across multiple projects. Review collected by and hosted on G2.com.

What do you dislike about C2Perform?

Some things can be inconsistent for reporting when it comes to setting filters. But, the team is quick to implement changes when notified of an issue. Review collected by and hosted on G2.com.

Recommendations to others considering C2Perform:

Think outside the box. No idea is a bad idea and the team at C2P are very capable of turning your ideas into a functioning part of the tool. Review collected by and hosted on G2.com.

What problems is C2Perform solving and how is that benefiting you?

Documentation. Employee Engagement. Quality Assurance. I could go on and on. This solution has made my life easier since day 1. Because of C2P, we've been able to enjoy continued success with the projects utilizing the tool. Review collected by and hosted on G2.com.

Eddie F.

Senior Vice President, Operations

Mid-Market (51-1000 emp.)

4/19/2022

"Superior Performance Management and Employee Engagement Tool!"

5/5

What do you like best about C2Perform?

It's all great. Our Team loves celebrating milestones via the chatter feed each day, as well as sharing recognition. We love the calibration functionality for QA, and the coaching tools are essential. Review collected by and hosted on G2.com.

What do you dislike about C2Perform?

I wish the chatter feed history went back further. I'd love to manage our annual performance reviews through C2P as well. Also, would love the ability to invite outside parties (clients) to Quality calibrations without having to have a C2P account to review. There's nothing that i "dislike" about C2P. Review collected by and hosted on G2.com.

Recommendations to others considering C2Perform:

C2Perform is a comprehensive performance management and communication tool with practical benefits for any contact center organization. The team at C2P is fully engaged in supporting any and all of our needs and has worked to optimize its benefits for our company. We love C2P! Review collected by and hosted on G2.com.

What problems is C2Perform solving and how is that benefiting you?

We use it for communications, Quality assessments and calibrations, LMS and coaching. It has eliminated lots of manual processes and has had a positive impact on our teams as a whole. Review collected by and hosted on G2.com.

Emily H.

Customer Experience Manager

4/19/2022

"Thank you C2Perform"

5/5

What do you like best about C2Perform?

I really appreciate how intuitive C2Perform is. I love how each module interacts with the other and how indepth the reporting capabilities are. It provides visibility into Quality Assurance, Coaching, Training and even managing a Knowledge repository that other suites do not. The Help Desk is quick to respond, business owners receptive to feedback and always trying to improve the platform for their customers. I am really happy with my choice in using C2Perform. Review collected by and hosted on G2.com.

What do you dislike about C2Perform?

There can be a few hiccups whenever changes are made to the platform, but the Help Desk is quick to respond. I would prefer more real-time communication about enhancements or issues that arise, but I have noticed an improvement in this area over the past year. Review collected by and hosted on G2.com.

What problems is C2Perform solving and how is that benefiting you?

We had a problem managing our Quality Assurance program as it was very manual and not sustainable. We also had limited reporting capabilities, however C2Perform completely solved both of these problems. It streamlined the program management and had the ability to report on data I hadn't even considered. Review collected by and hosted on G2.com.

Response from Lee Waters of C2Perform

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Hi Emily! Thanks for your review and great feedback (as always). We've definitely taken your input on change communication and have incorporated it into our release process, so thanks for helping us get better!

Balint J.

Consultant (External)

Enterprise (> 1000 emp.)

4/22/2022

"A single tool to cover agent performance from 360°"

5/5

What do you like best about C2Perform?

QA module and the connectivity between the modules. It is a single tool to monitor and improve agent performance from multiple aspects. No need for any other island and isolated solutions. Review collected by and hosted on G2.com.

What do you dislike about C2Perform?

Reliability of some features (especially integrations, e.g. Quality Raw Data export). The branding of the new UI is not as customizable as it used to be with the old UI. Review collected by and hosted on G2.com.

Recommendations to others considering C2Perform:

Process Transformation before Process Digitalization. :-) Review collected by and hosted on G2.com.

What problems is C2Perform solving and how is that benefiting you?

No need for isolated solutions to manage different aspects of agent performance, like coaching, knowledge base, quality, and attendance. Single cost for all modules so it's easy to plan with. The cloud based solution ensures almost 100% stability and there are no infrastructure costs. Review collected by and hosted on G2.com.

Response from Lee Waters of C2Perform

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Balint, thanks for the review. It means a lot coming from you given your in-depth knowledge of C2Perform. Really appreciated your note about the process transformation - absolutely critical!

Kia S.

Quality and Training Manager

Mid-Market (51-1000 emp.)

4/18/2022

"The platform brings many tools in one platform."

4.5/5

What do you like best about C2Perform?

I like how you can customize the training materials, forms, and KB pages quickly without the need to submit them to an outside source. Also that we own all our materials used. Review collected by and hosted on G2.com.

What do you dislike about C2Perform?

I don't necessarily dislike this but I would like more training tools as an admin that tell me how to effectively use the system. Oftentimes, I have to play around with different functions to explore what each does; but training was not always provided beforehand. Review collected by and hosted on G2.com.

Response from Lee Waters of C2Perform

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Hi Kia. Thanks for the very kind review. We really enjoy working with you.

On your request for more training tools, you'll start to see them very soon as we've got someone on board who is focused solely on the development of our new Support Hub. In the meantime though, don't hesitate to reach out to us if we can help with refresher training or to walk you through something specific you want to learn.