--- title: C2Perform Reviews meta_title: 'C2Perform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 19 reviews by the users' company size, role or industry to find out how C2Perform works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 19 scale: '5' date_modified: '2026-06-22' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # C2Perform Reviews **Vendor:** C2Perform **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.4/5.0 **Total Reviews:** 19 ## About C2Perform C²Perform is the Super App for contact centers and customer support operations. Why buy multiple single-purpose products when you can have all the tools you need to improve performance and engage your team all under one roof? Quality Assurance, Coaching, Learning Management, Knowledge Base, Communications Tools and more work seamlessly and use business rules to ensure that things don't fall through the cracks. Some of the biggest brands in the world rely on C²Perform to drive their operational cadence and keep employees connected. ## C2Perform Reviews ### 1. All in One Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Josefina M. | Ejecutiva de cuentas, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about C2Perform?** You can make all in one, as you can work with your team for the customer, and you can live chat with them, making the customer happy. You can start from sratch and the platform will guide you and improve you. **What do you dislike about C2Perform?** Some employees are denied to make everything done through a virtual platform and generates a distrust. Should explain better what is it made with the info uploaded. **What problems is C2Perform solving and how is that benefiting you?** You can find all in one, as you can contact with your team and congratulate achievements in a really simply way. And no more spreadsheets are needed, the platform will guide you through everything. ### 2. C2Perform is a comprehensive performance management platform **Rating:** 4.5/5.0 stars **Reviewed by:** bilal q. | Sales Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about C2Perform?** C2Perform can assist organisation with making a more compelling and proficient performance management process, which can prompt superior worker commitment, efficiency, and maintenance. **What do you dislike about C2Perform?** There is not any terrible thing in this software. **What problems is C2Perform solving and how is that benefiting you?** C2Perform assists with to ensure that representatives are reliably meeting their performance objectives by providing normal input and instructing to assist them with getting to the next level. C2Perform provides straightforwardness to representatives and managers about the expectations, goals. ### 3. C2P and Transcom **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle W. | Product Owner at Transcom, Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2022 **What do you like best about C2Perform?** C2Perform is a unique one-stop tool that brings together a community of teams in one space to collaborate, coach, learn, reward and more The flexibility to personalize the client platforms and yet still have a standard in place to guide clients for the best outcomes. Also the partnership with the C2P leaders and collaboration on development and projects. **What do you dislike about C2Perform?** I wouldn't call this a dislike I would say an area of opportunity is strengthening the reporting abilities, and I understand this is coming soon. Improvements: More areas of the application with reporting ease. **Recommendations to others considering C2Perform:** C2Perform is a unique one-stop tool that brings together a community of teams in one space to collaborate, coach, learn, reward and more. The convenience of using one platform for multiple processes reduces manual actions, and creates more "time spent with the employees" which brings value, knowledge, employee growth, increased performance, and connection with teams at all levels. **What problems is C2Perform solving and how is that benefiting you?** Business Managers and Team Leads are using C2P as a central location for multiple workflow processes. Attendance Development: This is being developed with C2P and will be available for use in a pilot. This will help increase the desire for the tool. **Official Response from Lee Waters:** > Michelle, thanks very much for the review and for being a great client. We enjoy the partnership and collaborating with the team. Your input about reporting is duly noted, and work is under way on that area so stay tuned! Thanks again. ### 4. Quality Partner Evaluation **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine T. | Director of Quaity, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2022 **What do you like best about C2Perform?** The agility of the platform, the multiple tools/modules in it, and the dashboard to analyze results **What do you dislike about C2Perform?** The tendency of the platform to have little problems as systems/infrastructure is upgraded, with no notice or advance warning that something is changing or is broken. **What problems is C2Perform solving and how is that benefiting you?** It is helping us see where we can drive improvement, which results in meeting KPIs and organizational goals that drive better financial performance. ### 5. Tremendous & Invaluable Performance Management Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Jane M. | Management Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2022 **What do you like best about C2Perform?** Provides everything you need to implement a fully comprehensive closed-loop quality process. Specifically, employees receive immediate quality feedback that allows them to acknowledge and self correct their behavior, enables Managers to manage performance through Coaching & Feedback tools and provides invaluable trend reporting for root cause analysis. **What do you dislike about C2Perform?** Nothing. I've used this tool since 2015 and it continues to exceed my expectations. **What problems is C2Perform solving and how is that benefiting you?** Was faced with poor quality and customer experience performance in managing multiple client engagements. Implementation of C2 Perform's quality management, coaching and reporting functionality has consistently improved quality performance & our Manager's proficiency in performance management activities with their employees. As a BPO, our client expectations have consistently been met & exceeded with no financial performance penalties assessed. **Official Response from Lee Waters:** > Hi Jane! Thanks for the review and for your support over the years. Your feedback demonstrates how companies can benefit from using C2Perform, and the results you've generated in your various roles are proof. Thank you too for your input as we've continued to enhance the platform. Much appreciated! ### 6. An Operational Game-Changer **Rating:** 5.0/5.0 stars **Reviewed by:** MICHAEL K. | Sr. Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2022 **What do you like best about C2Perform?** How easy it is to learn the tool and use it. C2P provides a lot of flexibility depending on the use case and it's easily scalable across multiple projects. **What do you dislike about C2Perform?** Some things can be inconsistent for reporting when it comes to setting filters. But, the team is quick to implement changes when notified of an issue. **Recommendations to others considering C2Perform:** Think outside the box. No idea is a bad idea and the team at C2P are very capable of turning your ideas into a functioning part of the tool. **What problems is C2Perform solving and how is that benefiting you?** Documentation. Employee Engagement. Quality Assurance. I could go on and on. This solution has made my life easier since day 1. Because of C2P, we've been able to enjoy continued success with the projects utilizing the tool. ### 7. Superior Performance Management and Employee Engagement Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Eddie F. | Senior Vice President, Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about C2Perform?** It's all great. Our Team loves celebrating milestones via the chatter feed each day, as well as sharing recognition. We love the calibration functionality for QA, and the coaching tools are essential. **What do you dislike about C2Perform?** I wish the chatter feed history went back further. I'd love to manage our annual performance reviews through C2P as well. Also, would love the ability to invite outside parties (clients) to Quality calibrations without having to have a C2P account to review. There's nothing that i "dislike" about C2P. **Recommendations to others considering C2Perform:** C2Perform is a comprehensive performance management and communication tool with practical benefits for any contact center organization. The team at C2P is fully engaged in supporting any and all of our needs and has worked to optimize its benefits for our company. We love C2P! **What problems is C2Perform solving and how is that benefiting you?** We use it for communications, Quality assessments and calibrations, LMS and coaching. It has eliminated lots of manual processes and has had a positive impact on our teams as a whole. ### 8. Thank you C2Perform **Rating:** 5.0/5.0 stars **Reviewed by:** Emily H. | Customer Experience Manager **Reviewed Date:** April 19, 2022 **What do you like best about C2Perform?** I really appreciate how intuitive C2Perform is. I love how each module interacts with the other and how indepth the reporting capabilities are. It provides visibility into Quality Assurance, Coaching, Training and even managing a Knowledge repository that other suites do not. The Help Desk is quick to respond, business owners receptive to feedback and always trying to improve the platform for their customers. I am really happy with my choice in using C2Perform. **What do you dislike about C2Perform?** There can be a few hiccups whenever changes are made to the platform, but the Help Desk is quick to respond. I would prefer more real-time communication about enhancements or issues that arise, but I have noticed an improvement in this area over the past year. **What problems is C2Perform solving and how is that benefiting you?** We had a problem managing our Quality Assurance program as it was very manual and not sustainable. We also had limited reporting capabilities, however C2Perform completely solved both of these problems. It streamlined the program management and had the ability to report on data I hadn't even considered. **Official Response from Lee Waters:** > Hi Emily! Thanks for your review and great feedback (as always). We've definitely taken your input on change communication and have incorporated it into our release process, so thanks for helping us get better! ### 9. A single tool to cover agent performance from 360° **Rating:** 5.0/5.0 stars **Reviewed by:** Balint J. | Consultant (External), Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2022 **What do you like best about C2Perform?** QA module and the connectivity between the modules. It is a single tool to monitor and improve agent performance from multiple aspects. No need for any other island and isolated solutions. **What do you dislike about C2Perform?** Reliability of some features (especially integrations, e.g. Quality Raw Data export). The branding of the new UI is not as customizable as it used to be with the old UI. **Recommendations to others considering C2Perform:** Process Transformation before Process Digitalization. :-) **What problems is C2Perform solving and how is that benefiting you?** No need for isolated solutions to manage different aspects of agent performance, like coaching, knowledge base, quality, and attendance. Single cost for all modules so it's easy to plan with. The cloud based solution ensures almost 100% stability and there are no infrastructure costs. **Official Response from Lee Waters:** > Balint, thanks for the review. It means a lot coming from you given your in-depth knowledge of C2Perform. Really appreciated your note about the process transformation - absolutely critical! ### 10. The platform brings many tools in one platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Kia S. | Quality and Training Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2022 **What do you like best about C2Perform?** I like how you can customize the training materials, forms, and KB pages quickly without the need to submit them to an outside source. Also that we own all our materials used. **What do you dislike about C2Perform?** I don't necessarily dislike this but I would like more training tools as an admin that tell me how to effectively use the system. Oftentimes, I have to play around with different functions to explore what each does; but training was not always provided beforehand. **What problems is C2Perform solving and how is that benefiting you?** We use Knowledge Base and Training modules to provide our agents with ongoing training and an at hand resource to the SOPs. **Official Response from Lee Waters:** > Hi Kia. Thanks for the very kind review. We really enjoy working with you. On your request for more training tools, you'll start to see them very soon as we've got someone on board who is focused solely on the development of our new Support Hub. In the meantime though, don't hesitate to reach out to us if we can help with refresher training or to walk you through something specific you want to learn. ### 11. Tries hard but doesn’t make up for unintuitive interface **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about C2Perform?** The leadership team at C2 Perform is readily accessible to answer questions that aren't found within the FAQs. That might be damning with faint praise (answers aren't obvious) but they really do an extraordinary job of being accessible and communicative. **What do you dislike about C2Perform?** The interface is awful. Uploading new content requires so many tedious steps that are unnecessary in other LMSs. Editing any existing content requires just as many (if not more!) steps as uploading new content. Any "simple" action in C2Perform requires so many steps and mouse clicks! **Recommendations to others considering C2Perform:** Have all your content ready to go and keep it simple! Do not rely on C2Perform for building content. **What problems is C2Perform solving and how is that benefiting you?** C2Perform provides an LMS accessible to all our learning across the world. It provides the minimum expectations for an LMS in that it houses content and that content is accessible. **Official Response from Lee Waters:** > Thanks for reviewing us and for sharing your concerns about the LMS interface. It was built with input from several LMS users based on their experiences with other LMS platforms and resulted in features like allowing clients to organize courses by category, automatically assigning courses based on start dates, managing skills and certifications and the "reassign until passed" configuration. You are correct that we are not an authoring tool, a decision we also made on client feedback who felt like they were held hostage by other LMS platforms that required the use of that system's proprietary authoring. With C2Perform, clients can use any authoring tool they like as long as the content can be exported in xAPI (Tin Can) format, which is common among most authoring tools today. That said, we'd appreciate the opportunity to speak with you to learn more about what we can do to continuously improve your user experience. As you noted - and thanks for doing so! - we try to be very accessible and responsive. Please reach out directly or via an email to info@c2perform.com and I will follow up personally. Thank you again for your feedback. ### 12. C2 SAS Team Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2022 **What do you like best about C2Perform?** The update for C2 created more opportunities to edit text in the accordions which was great. The ability to add pages and determine who has access to them is also awesome! **What do you dislike about C2Perform?** Some items that were removed in the update were used often by the SAS team. These include: Recently Viewed Pages, the full list of pages within KnowledgeBase, and the ability to modify the banners/color code (we used this often since we have multiple instances) There is not one place for User profiles, Attendance, and Quality records. If we change a user to another instance, we have to make sure to download the attendance and quality to import to the new instance. Errors can occur if the same incident options aren't available. Sometimes we also have to search for a user under each instance until we find the right one. Attendance Incidents does not allow the manager to submit a lunchtime in the hours so they have to adjust the shift actually worked to one that correctly displays the hours. Communication to users about impending changes can also drastically improve. It is not a great way to start the day when the software you use the most is changed when you log in and there was no notifications. **What problems is C2Perform solving and how is that benefiting you?** We are assisting branches across the US by screening/processing applicants prior to an interview. This helps to reduce applicants who are not qualified or meet the minimum. **Official Response from Lee Waters:** > Hi and thanks for taking time to review C2. We appreciate the feedback! We had removed Recently Viewed Pages in a recent release because the feature wasn't being used very often (most people were favoriting articles instead), but we've heard from several other folks who missed it. So, we're bringing it back in our next release! You can still customize banners and your sidebar messaging to each instance (including background colors and the messaging), and we'd be happy to help you with those. Regarding the move of employee information - profiles, attendance and quality as you noted - the idea behind this is around security and companies wanting to operate different lines of business independently. But fear not! We've got some options now to make this easier for you and your team. If you would like to learn more, please reach out with a note to info@c2perform.com or through the contact page (link below) and let us know how to reach you. For attendance issue you noted, the reporting of incidents is designed to allow our user to record either the hours and minutes of the incident OR to input a start time and end time of the incident. We appreciate your recommendation to combine these two methods and an enhancement for this is already scheduled for our next release (end of April). Finally, we know how critical it is for change information to be communicated to everyone. We have been sending enhancement updates regularly, so please check with your C2 administrator to make sure they're receiving them. We'd also be happy to add you to the distribution list, which you can do via email request or via the contact form. Again, thanks very much for your review and comments. If you do reach out, I'll be sure to follow up personally. ### 13. Holistic Agent Relationship Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ksenija . | IT Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about C2Perform?** Everything at the same place, all interactions regarding the employee combined, powerful multi-channels communication, customizable to every extent. **What do you dislike about C2Perform?** Perhaps the testing phase following the UI modifications? **Recommendations to others considering C2Perform:** Don't hesitate: best tool ever! **What problems is C2Perform solving and how is that benefiting you?** Communicating the right information to the right audience and ensuring they receive it, while working from home. Use the Learning Management System (LMS) for the online course. Employee morale has improved. Quality performance was closely monitored and improved. **Official Response from Lee Waters:** > Ksenija, thank you very much for your review. Coming from someone who uses every aspect of the platform, it means a lot. Agree on the testing option, which we're addressing in future releases. Thanks for that input. ### 14. Great quick response for assistance from C2Perform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2022 **What do you like best about C2Perform?** I like the updates that show recent updates when logging in. I like that Paul D. and Lee W. have been quick to assist me whenever needed. **What do you dislike about C2Perform?** I wish that there were more tutorials on how to navigate the system. I know that there are other features that our team could use but are not fully aware of. I want to fully utilize the C2Perform system to better assist our team! **Recommendations to others considering C2Perform:** I would like to see more user guides to fully utilize C2Perform! **What problems is C2Perform solving and how is that benefiting you?** It gives our team a source to find articles to complete processes. It is like a library to research solutions and answer questions. ### 15. Education Folder **Rating:** 4.0/5.0 stars **Reviewed by:** Ajay M. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2022 **What do you like best about C2Perform?** The calibration that it brings. With multiple users working from different sites and referring the same set of documents it is just a perfect platform to accuracy to the final outcome. **What do you dislike about C2Perform?** in certain cases, the dependency on the client team to get the information updated seems to be a hurdle. the implementation needs to be at both ends to meet the desired results **What problems is C2Perform solving and how is that benefiting you?** better calibration of activities. effective user interaction. kills the majority of the knowledge gaps. singular platform to refer to relevant information. can be an effective tool to reduce time spent on training and retrainigns. **Official Response from Lee Waters:** > Hello Ajay and thanks for your review, especially your comments about the value of the platform for teams working across multiple sites (and now working from home in many cases). If you have a minute, we'd like to learn more about your comments around information updates and implementation to see what we can do to make the process smoother. If you have a moment, drop us an email at info@c2perform.com and I'll follow up directly with you. Thanks again! ### 16. Great software for Agent recognition programs and knowledgebase **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about C2Perform?** The knowledgebase. It is easy for our employees to find the information they need quickly, and appreciate we can upload video, links, files etc to each page. **What do you dislike about C2Perform?** I believe the coaching and Agent Management modules can be better defined The features within these are not clearly laid out and can the purpose of each feature seem to overlap. **What problems is C2Perform solving and how is that benefiting you?** Knowledgebase library and training delivery - easy to administer and assign; user friendly A solid employee recognition program - the badge and points system is intuitive and rewarding for our staff **Official Response from Lee Waters:** > Thanks very much for the positive review and happy to hear the knowledge base works well for you. Would be great to hear more of your thoughts on Coaching and the agent management modules and how we can improve them. If you'd be willing to provide input, please drop us a line at info@c2perform.com or reach out through our Contact Page and we'll follow up. ### 17. Allegro Response **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2022 **What do you like best about C2Perform?** Everything in 1 spot - coaching/qa/chat/kb/elearning **What do you dislike about C2Perform?** Chat - not easy to see who is online and no notifications (would like in tab and also audio) **What problems is C2Perform solving and how is that benefiting you?** Holding agents accountable with performance management set up through action plans and coaching forms. **Official Response from Lee Waters:** > Thanks very much for your review. We're glad that you're seeing the benefit of having everything under one roof. Would be happy to speak with you about the chat feature and get your input on making it more user friendly, so please reach out directly or drop us a note at info@c2perform.com. I'll personally follow up. ### 18. C2P Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about C2Perform?** Knowledge Base and Quality Assurance modules **What do you dislike about C2Perform?** Quality Assurance Attribute management and limited reporting capabilities **What problems is C2Perform solving and how is that benefiting you?** Performance Management and overall training solutions **Official Response from Lee Waters:** > Thanks for taking the time to review us! Much appreciated. We'd welcome the opportunity to learn more about your feedback on the QA attributes and reporting. If you'd drop us a note at info@c2perform.com or through the Contact Page, I'll personally follow up. Thanks again! ### 19. Management software without the headache **Rating:** 5.0/5.0 stars **Reviewed by:** Joe H. | Head Of Music, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about C2Perform?** C2perform does a miriad of different areas for a relatively low starting cost. I found the ability to assign tasks automatically assigned to all emloyees within a specific role daily, weekly, monthly, quarterly and yearly to be a complete stress buster. **What do you dislike about C2Perform?** The quality assurance module seemed a little sparse and lacking in content, which is a pity really. **Recommendations to others considering C2Perform:** I would highly recommend this to both clients and other small independent businesses. **What problems is C2Perform solving and how is that benefiting you?** The ease and comfort of the software allows management to be stress free and a lot more enjoyable as a job role. ## C2Perform Discussions - [Quizzes and Knowledge Checks](https://www.g2.com/discussions/quizzes-and-knowledge-checks) - 1 comment, 1 upvote - [View C2Perform pricing details and edition comparison](https://www.g2.com/products/c2perform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-23+13%3A31%3A17+-0500&secure%5Bsession_id%5D=07893094-94b4-45e6-acbe-82b8a8a9f197&secure%5Btoken%5D=951c81fa1032201c6d5fd369b8feca39e41d72f6965b76d5343d784b6d3f2e39&format=llm_user) ## C2Perform Features **Competition** - Competition Templates - Custom Competitions - Team Competitions - Simultaneous Competitions - Competition Adjustments - Awards and Incentives **Administration** - Database Management - Data Workflows - Issue Management **Quality Assurance** - Evaluation - Calibration - Reports **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Monitoring** - Interactions - Web & Application Usage - Mobile App Usage - Screenshots - Web Blocking **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Engagement** - Feedback - Dashboards - Training **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Agentic AI - Sales Gamification** - Autonomous Task Execution **Integrations** - CRM Integration - Social Collaboration Integration - TV Streaming **Activity Monitoring - Employee Monitoring** - Calls - Email Activity Tracking - Social Media Activity Tracking - Live Chat **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Integrations - Compliance **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Platform** - Reporting - User, Role, and Access Management - Enterprise Scalability - Data Import & Export Tools - Performance and Reliability **Feedback** - Archives **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Productivity Analytics - Employee Monitoring** - Project - Hours - Intelligence - Burnout Indicators **Employee Features** - User Profiles - Notifications - Mobile ## Top C2Perform Alternatives - [Spinify](https://www.g2.com/products/spinify/reviews) - 4.6/5.0 (941 reviews) - [Ambition](https://www.g2.com/products/ambition/reviews) - 4.6/5.0 (573 reviews) - [SalesScreen](https://www.g2.com/products/salesscreen/reviews) - 4.7/5.0 (484 reviews)