G2

Anja B.

Mid-Market (51-1000 emp.)

12/10/2019

"A simple way to share knowledge"

5/5

What do you like best about Serviceware Knowledge?

SABIO is a simple and fast way to disseminate new knowledge and retrieve old knowledge.

SABIO is intuitive to use - for both users and editors.

With SABIO, knowledge can be made available quickly and easily - for both employees and customers.

SABIO is constantly being further developed and new features are added.

Whether you have technical or technical questions - the SABIO team is always available to help you. Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

SABIO itself is almost perfect - the acceptance of the employees in our company still has to be improved.

The expansion of SABIO across various departments, so that the knowledge of the entire company is maintained and disseminated through SABIO, is sometimes laborious and lengthy.

But this is not due to SABIO.

Unfortunately, SABIO does not offer Gamification yet. Review collected by and hosted on G2.com.

What problems is Serviceware Knowledge solving and how is that benefiting you?

Knowledge is maintained in one place and every employee receives the knowledge he or she needs for his or her work.

The knowledge is always kept up to date, which increases the employee's confidence in being able to provide the right information.

With SABIO, knowledge is simply made available across departments and the rate of queries is reduced.

Our customer service staff uses SABIO to advise customers and can be sure that they will always be provided with the best possible answers. Review collected by and hosted on G2.com.