---
title: amber Reviews
meta_title: 'amber Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how amber works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 1
  scale: '5'
date_modified: '2026-08-19'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# amber Reviews
**Vendor:** amber  
**Category:** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About amber
amber is a business AI platform that combines AI-powered assistance, workflow automation and enterprise search in one solution. amber helps teams find relevant knowledge, receive reliable answers, and complete tasks faster across all their connected systems. By connecting and understanding information from documents, images, audio, video, and more, amber makes company knowledge truly usable.




## amber Reviews
  ### 1. Finally a way to easily find company internal information

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 01, 2022

**What do you like best about amber?**

- Look’n’Feel of the solution. Our employees could easily adapt to the solution. No additional training/onboarding is required.
- Technical integration was quite smooth. I was expecting a bigger project as our information is all over the place, however, it worked quite intuitive
- Probably the most important thing for us -> employees are able to find the information they look for.

**What do you dislike about amber?**

There were some edge cases within our search terms that were not directly identified, thus we would appreciate a bit more precision. We are in contact with the team, though and should be able to figure this out.

**What problems is amber solving and how is that benefiting you?**

We have and always had a problem with communication sharing within the organization. Its really frustrating when we make significant progress based on internal information that was available to us for a couple of months already. We are really eager to see how much more value amberSearch can bring to us.



- [View amber pricing details and edition comparison](https://www.g2.com/products/amber-2026-08-19/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-24+12%3A40%3A35+-0500&secure%5Bsession_id%5D=956dd7c9-0a51-47f2-beca-2c5f6d11cc28&secure%5Btoken%5D=ba5dd182f9e765f6af6f1e829a14ad15440c42f166486ee4469b494aa23067dd&format=llm_user)

## amber Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Administration**
- Database Management 
- Data Workflows
- Issue Management

**Knowledge Management**
- Knowledge Base
- Publishing Workflows
- Analytics

**Compliance**
- Policies and Controls
- Data Governance
- Compliance
- Auditing

**Customer Support**
- Intelligent Search
- Suggestions
- Decision Trees

**Data Security**
- Risk Data Attributes
- Data Transport
- Access Management
- Multi-Factor Authentication

**Administration**
- Integrations
- User, Role, and Access Management
- Performance and Reliability

**Generative AI**
- AI Text Summarization

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