ScreenSteps has almost everything you can think of for a knowledge management system. We chose ScreenSteps because it includes knowledge articles, checklists, workflows (that guide the user to the correct outcome), training courses, and—most importantly—a Chrome extension. The Chrome extension in particular allows users to search for articles overlaid over the web-based tool they're using. This makes it much more accessible, rather than having to look for help in another app. We can even link help articles to specific URLs—using the "channels" feature—to make it even easier for users to find guidance on the tools they're using.

Our knowledge base on ScreenSteps has become a central hub of our business. We're constantly using ScreenSteps, and hardly a day goes by without us thinking of new information to add to it. Review collected by and hosted on G2.com.

I'd love to see a feature to allow us to re-use content. So, for example, dynamically embedding paragraphs from one help article into another article to save us duplicating content. Review collected by and hosted on G2.com.