Best Chatbots Software - Page 15

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 799

Category Stats (Oct 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Caretta (+1.75%) - Among all products in this category, Caretta recorded the largest rating increase compared to last month

Last updated: October 13, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,100+ Authentic Reviews
  • 799+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Birdeye, Tidio, Genesys Cloud CX, and Paylocity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)

VirtualSpirits

VirtualSpirits offers automatic chat and live chat software that helps businesses to convert visitors into leads and customers.

Average Rating: 4.3/5.0

Total Reviews: 5

How Do G2 Users Rate VirtualSpirits?

  • Control: 9.2/10 (Category avg: 8.7/10)
  • Analytics: 8.8/10 (Category avg: 8.5/10)
  • Collection of information: 7.9/10 (Category avg: 8.7/10)

Who Is the Company Behind VirtualSpirits?

Who Uses This Product?

  • Company Size: 57% Medium, 29% Small

What Do G2 Reviewers Say About VirtualSpirits?

AI-generated summary from verified user reviews

Pros
  • Users find easy creation of virtual chatbots with VirtualSpirits enhances interaction and addresses customer needs effectively.
  • Users find VirtualSpirits helpful for engaging website visitors and addressing their needs through effective chatbots.
  • Users find the ease of implementation of VirtualSpirits beneficial for managing customer interactions efficiently.
  • Users find ease of use in VirtualSpirits, simplifying initial conversations and enhancing customer support efficiency.
  • Users find the implementation process easy, allowing for efficient handling of simple and complex customer inquiries.
Cons
  • Users face challenges with chat management, including limited language options and customization difficulties affecting brand representation.
  • Users experience data inaccuracy due to inefficient system transfers, resulting in slow sales and double-entry work.
  • Users face integration issues with VirtualSpirits, leading to inefficient data transfer and increased workload.
  • Users find limited customization options challenging, hindering their ability to align the chatbot with their brand identity.
  • Users experience performance issues with data transfer and lead management, causing delays and increased workload.

What Are Recent G2 Reviews of VirtualSpirits?

Vozy

Vozy: Where Teams & AI Agents Resolve as One. Your AI bots are smart. Your team is skilled. So why does every customer still have to repeat themselves? Fragmented AI is broken AI. Silos kill efficiency. One-shot resolution becomes impossible. We fixed it. Vozy is the operating system where humans and AI agents work as a single unit. Same memory. Same playbook. Zero restarts. The math: +50% first-contact resolution. -98% operational cost vs. hiring. Enterprise-grade since 2018. One system. All your resolutions. As one.

Average Rating: 4.6/5.0

Total Reviews: 17

How Do G2 Users Rate Vozy?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)

Who Is the Company Behind Vozy?

  • Seller: Vozy
  • Year Founded: 2015
  • HQ Location: Miami, Florida
  • Twitter: @VozyEspanol
    154 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    44 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 45% Medium, 45% Small

What Are Recent G2 Reviews of Vozy?

What Are G2 Users Discussing About Vozy?

V-Person™

Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organisations rely on our award-winning V-Person™ technology to improve their support experience, reduce costs, increase sales and build brand loyalty. Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, chatbot and live chat solutions, along with our knowledge management and business intelligence platform, empower organisations to provide consistent, accurate, personalised and seamless omnichannel engagement.

Average Rating: 4.3/5.0

Total Reviews: 5

How Do G2 Users Rate V-Person™?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 9.1/10)
  • Control: 8.3/10 (Category avg: 8.7/10)
  • Analytics: 9.2/10 (Category avg: 8.5/10)
  • Collection of information: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind V-Person™?

  • Seller: Creative Virtual
  • Year Founded: 2003
  • HQ Location: London, GB
  • Twitter: @CreativeVirtual
    1,082 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    62 employees on LinkedIn®
  • Phone: +44 (0)20 7719 8332

Who Uses This Product?

  • Company Size: 67% Medium, 33% Large

What Do G2 Reviewers Say About V-Person™?

AI-generated summary from verified user reviews

Pros
  • Users love the user-friendly design of V-Person™, which streamlines tasks and enhances overall efficiency.
  • Users highlight the intuitive design of V-Person™, ensuring a user-friendly and efficient experience in various tasks.
  • Users appreciate the user-friendly design and robust features of V-Person™, enhancing efficiency and automating tasks seamlessly.
  • Users appreciate the helpfulness of V-Person™, providing instant support and simplifying task management effectively.
  • Users value the seamless integrations of V-Person™, enhancing automation and streamlining customer support and engagement effectively.
Cons
  • Users note the AI limitations of V-Person™, often requiring human intervention for complex queries and issues.
  • Users find the limited customization of V-Person™ impacts depth, speed, and effectiveness for complex inquiries.
  • Users find the pricing steep at larger scales, especially when occasional NLU errors require extra manual training.
  • Users find the lack of detail in V-Person™ responses limits customization and overall user satisfaction.
  • Users often experience performance issues with V-Person™, including limited customization and inconsistent response quality.

What Are Recent G2 Reviews of V-Person™?

What Are G2 Users Discussing About V-Person™?

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WhatsApp chatbot solution

Whizard is a powerful WhatsApp Business API SaaS platform designed to help businesses communicate with customers at scale. It enables brands to broadcast messages, share product updates, send personalized notifications, and manage customer interactions from one unified dashboard. With template-based messaging, real-time replies, analytics, and secure integration options, Whizard transforms WhatsApp into a professional communication channel for marketing, support, and customer engagement. Built for growing businesses, Whizard ensures high message delivery rates, compliance with WhatsApp guidelines, and smooth onboarding. Whether you’re a startup, e-commerce store, or enterprise, Whizard helps improve response time, boost conversions, and enhance overall customer experience. With features like campaign tracking, detailed reporting, and branded messaging, it serves as a scalable solution for businesses leveraging WhatsApp as a sales and communication ecosystem.

Average Rating: 4.8/5.0

Total Reviews: 5

How Do G2 Users Rate WhatsApp chatbot solution?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Control: 8.3/10 (Category avg: 8.7/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind WhatsApp chatbot solution?

Who Uses This Product?

  • Company Size: 63% Small, 25% Large

What Do G2 Reviewers Say About WhatsApp chatbot solution?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy access to old chats with the WhatsApp chatbot solution, streamlining their communication.
Cons
  • Users find the inadequate coverage of the education sector frustrating, often receiving irrelevant search results.

What Are Recent G2 Reviews of WhatsApp chatbot solution?

What Are G2 Users Discussing About WhatsApp chatbot solution?

XOR

XOR AI Recruiter for Blue-Collar and Hourly Workers in the US XOR’s AI platform helps businesses hire blue-collar workers for only $500 per hire. XOR will attract, pre-screen and then schedule the best candidates for the interview with your recruiter or hiring manager. The whole process is fully automated, that's why our costs are much lower than the competition. XOR's AI contacts and engages candidates proactively, taking into account the location and the requirements for the position. We use non-conventional sourcing channels to help our clients hire the best workforce. Our intelligent algorithm assesses and scores candidates to ensure they are a perfect match for your role. We sync our system to the recruiter’s or hiring manager's calendar and automatically schedule prescreened candidates for an interview just 2 days after launch. According to our stats, it takes around 5 interviews to hire 1 candidate. All that your recruiter has to do is to select and hire the best. If you would like to get more information, please visit our website >> https://hubs.ly/Q01cP-gj0

Average Rating: 4.6/5.0

Total Reviews: 5

How Do G2 Users Rate XOR?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Control: 7.5/10 (Category avg: 8.7/10)
  • Analytics: 7.5/10 (Category avg: 8.5/10)
  • Collection of information: 7.5/10 (Category avg: 8.7/10)

Who Is the Company Behind XOR?

  • Seller: XOR
  • Year Founded: 2016
  • HQ Location: San Jose, US
  • Twitter: @xor_ai
    403 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Small, 20% Large

What Are Recent G2 Reviews of XOR?

AITable

AITable is a revolutionary no-code AI development platform that makes building your own AI ChatGPT with tables in 1-Click. By utilizing your unique data, AITable allows you to train your own version of the advanced ChatGPT system, serving as a 24/7 AI customer service chatbot or an enterprise ChatGPT assistant. It eliminates the complexities of coding, offering a seamless and effortless setup. With AITable, you're not just getting an AI assistant - you're creating a smart, responsive, and tailor-made solution for your business's needs.

Average Rating: 4.4/5.0

Total Reviews: 13

How Do G2 Users Rate AITable?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Control: 6.1/10 (Category avg: 8.7/10)
  • Analytics: 6.1/10 (Category avg: 8.5/10)
  • Collection of information: 6.1/10 (Category avg: 8.7/10)

Who Is the Company Behind AITable?

Who Uses This Product?

  • Company Size: 87% Small, 13% Medium

What Do G2 Reviewers Say About AITable?

AI-generated summary from verified user reviews

Pros
  • Users find AITable's ease of use empowering, with intuitive features that enhance productivity and streamline tasks effortlessly.
  • Users find automation capabilities of AITable invaluable, drastically enhancing productivity and streamlining workflows effortlessly.
  • Users value AITable's AI-driven insights and seamless integrations, enhancing their data analysis and workflow efficiency.
  • Users value AITable's seamless integration with various platforms, enhancing workflow efficiency and simplifying data management.
  • Users love AITable's intuitive interface, enabling efficient data management and seamless automation for enhanced productivity.
Cons
  • Users find the learning curve steep for AITable, leading to confusion and a slow adaptation process.
  • Users find AITable's difficult learning curve overwhelming, especially as first-time users navigating numerous options.
  • Users experience integration issues with AITable, encountering bugs and limited actions that hinder usability.
  • Users find AITable not intuitive, making it difficult for beginners to navigate and utilize effectively.
  • Users experience buggy integrations with AITable, leading to frustrations that impact their overall satisfaction with the product.

What Are Recent G2 Reviews of AITable?

Alendei Platforms

The Core WhatsApp Business API offers advanced automation for marketing (with chatbots and templates) payments and e-commerce directly through WhatsApp, streamlining transactions and customer interactions. It allows businesses to integrate secure payment processing and create a virtual storefront within the messaging platform. This simplifies purchases and customer service, enhancing the shopping experience within a familiar chat environment. Implementing these features requires careful integration with business systems and adherence to security and compliance standards, but ultimately delivers a seamless, efficient, and secure way for businesses to connect with customers.

Average Rating: 4.6/5.0

Total Reviews: 4

How Do G2 Users Rate Alendei Platforms?

  • Control: 9.2/10 (Category avg: 8.7/10)
  • Analytics: 9.2/10 (Category avg: 8.5/10)
  • Collection of information: 7.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Alendei Platforms?

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Are Recent G2 Reviews of Alendei Platforms?

BOTWISE

BOTWISE speeds up access to distributed company knowledge from a single place, saving even 90% of time spent on searching and gathering information. It helps manage distributed knowledge in organizations, designed specifically for teams that work with large amounts of information, data and repetitive queries on a daily basis. The solution uses AI and natural language processing (NLP) to efficiently search through thousands of files and systems. Custom algorithms can read data from any type of document, and users gain instant access to all the information they need from one place - a dedicated web app, a chatbot on your website, an add-on to one of your systems or internal communicators such as Slack or MS Teams.

Average Rating: 4.8/5.0

Total Reviews: 6

How Do G2 Users Rate BOTWISE?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Control: 8.3/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind BOTWISE?

Who Uses This Product?

  • Company Size: 33% Medium, 33% Small

What Are Recent G2 Reviews of BOTWISE?

What Are G2 Users Discussing About BOTWISE?

Chatbot Builder

Chatbot Builder makes it easy to build and train AI chatbots that promptly answer user queries - supercharging your sales and support conversations. Get powerful AI support automation and lead capture with Chatbot Builder. Enable customers to immediately engage with personalized, comprehensive customer support and sales guidance without human intervention. Chatbot Builder's AI chatbots can analyze CRM and external data to provide accurate responses and recommendations for customers’ unique needs.

Average Rating: 4.3/5.0

Total Reviews: 4

How Do G2 Users Rate Chatbot Builder?

  • Control: 9.4/10 (Category avg: 8.7/10)
  • Analytics: 8.8/10 (Category avg: 8.5/10)
  • Collection of information: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Chatbot Builder?

Who Uses This Product?

  • Company Size: 64% Small, 45% Medium

What Do G2 Reviewers Say About Chatbot Builder?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use in Chatbot Builder exceptional, simplifying the chatbot creation process greatly.
  • Users find the easy creation process of Chatbot Builder allows for efficient setup and enhanced customer service efficiency.
  • Users find Chatbot Builder extremely helpful, enhancing productivity by allowing agents to focus on complex customer issues.
Cons
  • Users find it challenging to gain insight into user interactions with chatbots, complicating the improvement of user experience.
  • Users find unclear understanding of user interactions with the chatbot challenging, hindering effective monitoring and improvement.

What Are Recent G2 Reviews of Chatbot Builder?

Connectly.ai

Connectly allows businesses to easily create and send automated, interactive, and personalized marketing campaigns through WhatsApp at scale. This promotes a 2-way conversation (unlike SMS & e-mail), where prospects and customers can choose their buying journey, increasing engagement alongside conversions. Connectly also centralizes customer communications in a unified inbox - across WhatsApp, SMS, Facebook Messenger, and Instagram – enabling companies to segment their audience and make data-driven decisions based on its smart reporting.

Average Rating: 4.7/5.0

Total Reviews: 16

How Do G2 Users Rate Connectly.ai?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Control: 9.6/10 (Category avg: 8.7/10)
  • Analytics: 8.9/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Connectly.ai?

  • Seller: Connectly
  • Year Founded: 2020
  • HQ Location: San Francisco, California
  • Twitter: @ConnectlyAI
    114 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    62 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 41% Medium, 35% Small

What Do G2 Reviewers Say About Connectly.ai?

AI-generated summary from verified user reviews

Pros
  • Users find Connectly.ai to be a very intuitive platform, enhancing customer communication with ease and support.
  • Users appreciate the intuitive platform and proactive support by Connectly.ai, enhancing communication and customer engagement.
  • Users appreciate the excellent customer engagement achieved through Connectly.ai's intuitive tools and responsive support.
  • Users appreciate the amazing customer support offered by Connectly.ai, ensuring they feel well accompanied throughout the process.
  • Users value the intuitive platform of Connectly.ai, facilitating effective communication and enjoyable customer experiences.
Cons
  • Users point out that the manual data extraction process for monthly reports could be improved for efficiency.
  • Users find the export issues in Connectly.ai cumbersome due to a manual data extraction process, despite overall satisfaction.
  • Users note that the inadequate reporting requires a manual process, which could be streamlined for better efficiency.
  • Users find the inefficient reporting process cumbersome, requiring manual steps to extract data despite the tool's overall excellence.
  • Users note that the poor reporting process requires manual data extraction, indicating room for improvement.

What Are Recent G2 Reviews of Connectly.ai?

Docket.io

Docket is The Demand Agent, an Agentic Marketing platform designed to assist modern B2B teams in navigating the evolving landscape of buyer engagement. In an era where buyers no longer announce their intent through traditional means such as filling out forms, Docket serves as an Inbound Demand Platform that seamlessly integrates your website, inbox, and product into a cohesive inbound motion. This continuous operation ensures that your brand remains consistent while engaging potential buyers around the clock. Targeted primarily at marketing, demand generation, growth, and marketing operations leaders, as well as the sales teams they support, Docket addresses the challenges posed by today's anonymous buyers. These buyers often conduct extensive research without revealing their identities, making it difficult for traditional demand marketing efforts to convert interest into actionable leads. Docket captures every interaction and analyzes buyer behavior across various touchpoints, providing teams with critical insights that help tailor follow-up strategies. The Buyer Context Graph maintains a persistent record of buyer interactions, ensuring that agents recognize returning visitors and remember previous signals. One of Docket's key features is its seamless integration with existing CRM systems, which allows for the automatic organization and capture of every Agent Qualified Lead (AQL), conversation, and buyer signal. Docket's agents draw from a centralized Sales Knowledge Lake, ensuring that responses are accurate and aligned with your products and approved content. Additionally, Docket supports engagement in over 40 languages, making it an ideal solution for global teams operating in diverse markets. The platform is also built with enterprise-grade security, safeguarding sensitive customer data and adhering to industry compliance standards. Docket's unique advantage lies in its ability to engage buyers at the moment they visit your website, capitalizing on their immediate interest. By understanding intent and qualifying leads in real time, sales teams can act quickly before potential buyers leave the site. Each AQL arrives with comprehensive briefings that include the buyer's needs, fit, questions, objections, and agreed next steps, streamlining the sales process. This approach not only enhances the buyer experience by providing relevant answers without requiring them to repeat information but also enables marketing teams to generate higher-quality pipelines from existing traffic. By consolidating various tools and processes into a single, continuous inbound system, Docket transforms how demand is converted into pipeline. It automates the journey from initial conversation to booked meeting, providing teams with valuable insights into buyer needs. This efficiency allows marketing and sales to collaborate more effectively, ultimately driving revenue growth from the demand they have already generated. Docket empowers organizations to harness their existing demand and convert it into tangible results.

Average Rating: 4.8/5.0

Total Reviews: 55

How Do G2 Users Rate Docket.io?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)

Who Is the Company Behind Docket.io?

  • Seller: Docket.io
  • Company Website:
  • Year Founded: 2023
  • HQ Location: Washington, Columbia
  • LinkedIn® Page: www.linkedin.com
    72 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Medium, 25% Large

What Do G2 Reviewers Say About Docket.io?

AI-generated summary from verified user reviews

Pros
  • Users rave about the accuracy of DocketAI, delivering quick and precise answers that enhance client interactions.
  • Users love time-saving capabilities of DocketAI, allowing teams to focus on strategic tasks while enhancing productivity.
  • Users love the ease of use of DocketAI, appreciating its quick integration and accurate sales support via Slack.
  • Users value DocketAI for its time-saving capabilities, allowing for a greater focus on strategic tasks and productivity.
  • Users value DocketAI for its efficiency in seamlessly integrating and providing quick, accurate answers to complex inquiries.
Cons
  • Users experience inaccuracy with DocketAI, leading to the need for double-checking responses and complicating decision-making.
  • Users experience occasional AI limitations requiring manual intervention, though support helps alleviate these issues quickly.
  • Users express frustration over the lack of updated information in DocketAI, impacting accuracy and reliability.
  • Users note the variable accuracy based on query complexity, which may impact their overall experience with DocketAI.
  • Users find the learning curve challenging, as more conversational interaction and direct asset integration are desired.

What Are Recent G2 Reviews of Docket.io?

Ebbot

Hello Ebbot is an AI powered chat platform. We build automated customer journeys with our chatbot as well as providing a well liked Livechat tool for support agents. We work with some of the largest E commerce companies in Sweden, as well as energy companies, real estate and many organisations in the public sector. Value proposition: Hello Ebbot helps companies talk to their customers no matter what time of the day it is. - Don't let your customers wait for support. Instant replies, 24/7 - Convert more website visitors by saying the right thing at the right time - No more repetitive tasks for your support agents! - Seamless collaboration between bot and humans.

Average Rating: 5.0/5.0

Total Reviews: 4

How Do G2 Users Rate Ebbot?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Control: 8.9/10 (Category avg: 8.7/10)
  • Analytics: 7.5/10 (Category avg: 8.5/10)
  • Collection of information: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Ebbot?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Ebbot?

What Are G2 Users Discussing About Ebbot?

HappyFox Chatbot

HappyFox Chatbot automates customer service by handling common queries, allowing businesses to provide continuous support. Using AI and natural language processing, HappyFox Chatbot integrates with the HappyFox Help Desk to deliver conversational AI support, improving customer engagement and reducing the workload on support teams. Serving over 12,000 companies in 70+ countries, HappyFox Chatbot is used across various industries, including e-commerce, IT, and retail. The chatbot efficiently manages repetitive inquiries and directs more complex issues to human agents, ensuring customers receive timely assistance. This approach helps support teams focus on more critical tasks, increasing overall productivity. HappyFox Chatbot is customizable to meet specific business needs, allowing companies to tailor responses, workflows, and the chatbot's interface to match their brand. The platform's analytics offer insights into customer interactions, helping businesses optimize their support processes. By automating routine tasks and providing continuous support, HappyFox Chatbot enhances customer service efficiency.

Average Rating: 4.1/5.0

Total Reviews: 4

How Do G2 Users Rate HappyFox Chatbot?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Control: 8.3/10 (Category avg: 8.7/10)
  • Analytics: 6.7/10 (Category avg: 8.5/10)
  • Collection of information: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind HappyFox Chatbot?

  • Seller: HappyFox Inc.
  • Year Founded: 2011
  • HQ Location: Irvine, California
  • LinkedIn® Page: www.linkedin.com
    144 employees on LinkedIn®
  • Phone: +1 (949) 535-2220

Who Uses This Product?

  • Company Size: 60% Medium, 40% Small

What Are Recent G2 Reviews of HappyFox Chatbot?

What Are G2 Users Discussing About HappyFox Chatbot?

Inbenta AI Unified CX Platform

Inbenta leverages over two decades at the forefront of innovation to help companies unify data, simplify operations, and enhance customer satisfaction through value-driven AI-solutions. Grounded in the belief that AI success starts with data, Inbenta helps businesses break down silos, centralize knowledge, and unlock real-time insights for smarter decision-making. Built on proprietary AI that combines Conversational and Generative technologies, Inbenta AI leverages the industry's only patented Semantic Lexicon that combines universal, industry-specific, and client-specific language for near-perfect accuracy. Inbenta AI offers a suite of products including Chat, Assist, Learn, Search, and Knowledge, which can be applied to various use cases across diverse industries. At the heart of Inbenta’s offering is a fully integrated AI ecosystem that includes scalable AI Agents, seamless AppHub integrations, patented Composite AI technology, multi-modal UX, and real-time advanced analytics.

Average Rating: 4.6/5.0

Total Reviews: 18

How Do G2 Users Rate Inbenta AI Unified CX Platform?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Control: 9.2/10 (Category avg: 8.7/10)
  • Analytics: 7.5/10 (Category avg: 8.5/10)
  • Collection of information: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Inbenta AI Unified CX Platform?

  • Seller: Inbenta
  • Year Founded: 2005
  • HQ Location: Sunnyvale, CA
  • Twitter: @inbenta
    2,344 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    163 employees on LinkedIn®
  • Phone: (408) 213-8771

Who Uses This Product?

  • Company Size: 56% Medium, 33% Small

What Do G2 Reviewers Say About Inbenta AI Unified CX Platform?

AI-generated summary from verified user reviews

Pros
  • Users commend the excellent customer support from Inbenta, enhancing their overall experience with the platform.
  • Users find the ease of use and impressive multilingual support of Inbenta AI Unified CX Platform very beneficial.
  • Users value the easy-to-use interface and impressive multilingual support of the Inbenta AI Unified CX Platform.
Cons
  • Users find the expensive implementation of Inbenta AI Unified CX Platform challenging, though they appreciate its features.
  • Users find the learning curve steep, making implementation challenging despite the platform's worthwhile features.

What Are Recent G2 Reviews of Inbenta AI Unified CX Platform?

What Are G2 Users Discussing About Inbenta AI Unified CX Platform?

Infobip

Infobip is a global AI-first cloud communications platform that enables businesses to create connected customer experiences across marketing, sales, and support - from a single, natively built platform. Through one platform, Infobip delivers omnichannel engagement, identity, authentication, and contact centre solutions across SMS, WhatsApp, Email, Viber, Voice, and more helping brands simplify customer communications, drive growth, and improve loyalty. Infobip's infrastructure reaches over 7 billion mobile devices across six continents through 10,000+ connections, including 800+ direct operator connections - one of the largest carrier networks in the industry. New to Infobip? Start for free, no credit card required. The Infobip Self-Service portal lets businesses sign up and start testing in minutes. Explore SMS, WhatsApp, Email, Viber, and Voice on a free trial with up to 100 messages included. When you're ready to scale, choose a pay-as-you-go model for flexible usage, or opt for volume packages with dedicated onboarding, support, and professional services. Whether you're a startup exploring your first campaign or an enterprise managing billions of interactions globally, Infobip has a path that fits. Founded in 2006 by CEO Silvio Kutić and Izabel Jelenić. Headquartered in London with offices across 6 continents.

Average Rating: 4.2/5.0

Total Reviews: 58

How Do G2 Users Rate Infobip?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Control: 5.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Infobip?

  • Seller: Infobip
  • Year Founded: 2006
  • HQ Location: London, England
  • Twitter: @Infobip
    33,954 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,531 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 43% Medium, 38% Small

What Do G2 Reviewers Say About Infobip?

AI-generated summary from verified user reviews

Pros
  • Users find Infobip's interface to be easy to use, enhancing integration and omnichannel communication effortlessly.
  • Users highlight the easy integrations with various tools, enhancing efficiency and simplifying customer engagement.
  • Users praise the easy integrations of Infobip, providing a comprehensive solution for seamless omnichannel communication.
  • Users appreciate the omnichannel engagement of Infobip, facilitating easy customer connection and enhanced segmentation options.
  • Users value the engagement increase offered by Infobip, seamlessly connecting with customers across multiple channels.
Cons
  • Users experience poor customer support with slow response times, often waiting up to three days for assistance.
  • Users experience delays in support responses, often waiting three days for assistance, impacting their overall experience.
  • Users experience poor response times from Infobip's support, often waiting three days for assistance.
  • Users experience delay issues with the support team, impacting their overall satisfaction with Infobip's service.
  • Users feel the need for limited features like cropping options in emails, impacting overall satisfaction with Infobip.

What Are Recent G2 Reviews of Infobip?

What Are G2 Users Discussing About Infobip?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026