# V-Person™ Reviews **Vendor:** Creative Virtual **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.3/5.0 **Total Reviews:** 6 ## About V-Person™ Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a global leader in conversational self-service solutions that bring together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. Leading global organisations rely on our award-winning V-Person™ technology to improve their support experience, reduce costs, increase sales and build brand loyalty. Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, chatbot and live chat solutions, along with our knowledge management and business intelligence platform, empower organisations to provide consistent, accurate, personalised and seamless omnichannel engagement. ## V-Person™ Pros & Cons **What users like:** - Users love the **user-friendly design** of V-Person™, enhancing efficiency and simplifying task completion effortlessly. (3 reviews) - Users value the **intuitive design** of V-Person™, enhancing ease of use and efficiency in customer interactions. (3 reviews) - Users appreciate the **user-friendly design** of V-Person™, enjoying quick, accurate responses and seamless integration. (2 reviews) - Users appreciate the **helpful design** of V-Person™, enjoying quick, accurate responses that simplify tasks and save time. (2 reviews) - Users value the **seamless integrations** of V-Person™, enhancing efficiency in automating support and scheduling tasks. (2 reviews) - Time-saving (2 reviews) - Users highlight the **seamless automation** capabilities of V-Person™, enhancing customer support efficiency significantly. (1 reviews) - Users value the **intuitive admin UI and robust analytics** of V-Person™, enhancing ease of use and insights. (1 reviews) - Ease of Implementation (1 reviews) - Easy Access (1 reviews) **What users dislike:** - Users experience **NLU errors and generic responses** from V-Person™, requiring real agent assistance for complex issues. (2 reviews) - Users find the **limited customization** of V-Person™ restricts effective problem-solving and deep engagement with complex queries. (2 reviews) - Users note the **steep pricing** of V-Person™ particularly at larger scales, impacting overall value for some. (1 reviews) - Users find the **lack of detail** in V-Person™ frustrating, affecting customization and depth in responses. (1 reviews) - Users find the **performance issues** with V-Person™ can hinder responsiveness and customization, affecting overall satisfaction. (1 reviews) - Users find V-Person™ to have **slow loading** times for specific queries, often requiring assistance from a real agent. (1 reviews) ## V-Person™ Reviews ### 1. The V-PERSON ™ **Rating:** 5.0/5.0 stars **Reviewed by:** Jaimin P. | ASSISTANT E-COMMERCE PRODUCT MANAGEMENT, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about V-Person™?** I use V-Person™ to support my overall vitality and energy levels, and it helps me maintain stamina and feel more active throughout the day. It reduces fatigue and improves my endurance, especially during long work hours. I notice better overall performance and reduced tiredness. The DM feature is convenient for quick communication and real-time updates. The initial setup was fairly straightforward, and the interface made it easy to begin using the platform. **What do you dislike about V-Person™?** The DM feature is convenient for quick communication and real-time updates, but it lacks organization and advanced tools like filtering, tagging, or optimization. These features would make it more efficient for handling multiple conversations. I also feel there are still areas like advanced features and customization where V-Person™ could improve. **What problems is V-Person™ solving and how is that benefiting you?** I use V-Person™ to boost energy and stamina, reducing fatigue and tiredness, especially during long work periods. It supports my overall vitality, helping me stay active and improving performance. ### 2. Efficient Customer Interaction Automation with Room for Growth **Rating:** 4.0/5.0 stars **Reviewed by:** Harsh D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about V-Person™?** I appreciate V-Person™'s ability to deliver fast, accurate, and automated responses which significantly reduces response time and ensures instant help for customers. I also like its ease of integration with existing systems, making implementation and scaling much simpler. The platform's flexibility, allowing for customization based on business needs, is another plus. I find the AI and NLP capabilities impressive, as they help understand user queries effectively and provide relevant answers, improving both customer satisfaction and overall efficiency. The automation of repetitive tasks is a huge advantage, freeing up human agents to focus on more complex issues. Overall, V-Person™ offers a great balance of efficiency, scalability, and user-friendly functionality. **What do you dislike about V-Person™?** While V-Person™ offers strong automation capabilities, handling complex or ambiguous queries can be challenging, sometimes requiring human intervention. The initial setup and training process can be time-consuming, especially with detailed workflows or multiple systems integration. Customization and flexibility, particularly for advanced changes or fine-tuning responses, can feel limited or require technical expertise. Analytics and reporting also have room for improvement, with more detailed insights needed for better decision-making and performance tracking. **What problems is V-Person™ solving and how is that benefiting you?** I use V-Person™ to automate customer interactions, improving support efficiency. It reduces support team workload, accelerates response times, enhances user experience with 24/7 availability, ensures consistent communication, and scales to handle increased demand without needing more staff. ### 3. Efficient and User-Friendly, But Needs More Customization **Rating:** 3.5/5.0 stars **Reviewed by:** Akash G. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about V-Person™?** What I like best about **V-Person™** is its user-friendly design, quick and accurate responses, and helpful features. It feels reliable, efficient, and easy to interact with, making tasks simpler and saving time while delivering a smooth overall experience. **What do you dislike about V-Person™?** What I dislike about **V-Person™** is that it sometimes feels limited in customization, occasional responses lack depth, and certain features could be faster. Improving personalization, advanced options, and consistency would make the overall experience more satisfying and reliable for regular users. **What problems is V-Person™ solving and how is that benefiting you?** V-Person™ solves problems of time wastage, information overload, and lack of instant support. It benefits me by providing quick, clear answers, improving productivity, simplifying decisions, and offering reliable assistance anytime, making daily tasks easier and more efficient. ### 4. Seamless Automation, Real Results **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit S. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about V-Person™?** I’ve been using V-Person™ for 7 months at VidyaGxP I work as Customer Experience Manager to automate customer support, lead capture, and appointment scheduling across web and mobile channels. Implementation was straightforward the onboarding team helped map our common customer journeys and deploy the first bot flows within two weeks. What stands out is the platform’s no-code flow builder and robust NLP accuracy: common queries are resolved automatically, reducing live-agent volume by ~70%. Integration with our CRM and calendar was seamless via built-in connectors, and analytics dashboards gave clear insights to iterate on conversation design. The admin UI is intuitive, so our non-technical product owners can update flows without developer help. **What do you dislike about V-Person™?** Occasional edge-case NLU errors that need manual training; pricing can be steep at larger scale. **What problems is V-Person™ solving and how is that benefiting you?** V-Person™ is helping us reduce the volume of repetitive customer queries by providing quick, consistent, and accurate responses 24/7. This has freed up our support team to focus on more complex cases and improved overall response times. It’s also helping us maintain higher customer satisfaction, as users get instant answers without waiting in queues. The automation has streamlined our workflows, reduced operational costs, and made scaling our customer service much easier. ### 5. A Reliable Virtual Assistant for Quick Support. **Rating:** 4.0/5.0 stars **Reviewed by:** Ashwin V. | Devops Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about V-Person™?** V-Person™ is very easy to use and gives quick, accurate answers to most of my queries. It saves a lot of time by reducing the need to contact support directly. The interface is simple, and the responses feel natural, which makes the overall experience smooth and efficient. The most helpful part of V-Person™ is how it provides instant support anytime without waiting in queues. I like that it can guide me step by step, and the integration with the website is seamless. It’s reliable and reduces repetitive manual work. **What do you dislike about V-Person™?** Sometimes the responses from V-Person™ feel a bit generic and do not fully solve complex issues. It struggles when the question is too specific or outside its scope. At times, I need to contact a real agent to get the complete solution. While V-Person™ is useful, it can be slightly slow in picking up certain queries and occasionally misinterprets my intent. More customization and flexibility would make it more effective. For now, it works best for common questions but not advanced ones. **What problems is V-Person™ solving and how is that benefiting you?** V-Person™ is helping reduce the dependency on live agents by answering repetitive and common questions quickly. This saves time for both users and the support team, improves response speed, and makes the overall customer experience smoother. It also ensures consistent replies and helps in guiding me through processes step by step, which is very beneficial. ### 6. All in one solution that’s very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Carly C. | Technical Coordinator, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2018 **What do you like best about V-Person™?** Company representatives are helpful and knowledgeable and available. One of the smoothest implementations we’ve experienced. **What do you dislike about V-Person™?** Nothing about this product has been negative, we’re all very satisfied. **What problems is V-Person™ solving and how is that benefiting you?** Healthcare is moving in the direction of more and more virtual and from home solutions, and this product bumped our company into the future as far as utilizing these resources. ## V-Person™ Discussions - [What is V-Person™ used for?](https://www.g2.com/discussions/what-is-v-person-used-for) - [View V-Person™ pricing details and edition comparison](https://www.g2.com/products/v-person/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+21%3A37%3A20+-0500&secure%5Bsession_id%5D=60c487a6-33a8-4666-b056-ea2e0d3e6aca&secure%5Btoken%5D=2e16c08dd263ca239a96ebb1e1625affd46b029480c387e36610b95fc40aef09&format=llm_user) ## V-Person™ Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ## Top V-Person™ Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,685 reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) - 4.4/5.0 (465 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,492 reviews)