Inbenta AI Unified CX Platform Reviews & Product Details

Helping reduce agent requirements - quick to connect, and able to have complex conversations autonomously - this is unheard of in this industry. Review collected by and hosted on G2.com.

Small stuff here and there - nothing major, but overall pretty good. Review collected by and hosted on G2.com.

It is fairly easy to use, and the multilingual support is truly impressive. Not too surprising for a company like Inbenta, as languages are their bread and butter. Service and support have been great. Review collected by and hosted on G2.com.

Implementation was not cheap or terribly easy, but the software's features are worthwhile. Review collected by and hosted on G2.com.

1- Multilingual Support: Actually, Inbenta Search supports multiple languages, making it a versatile solution for organizations with a global audience. 2- Integrations and Customizations: Inbenta Search is highly customizable and also offers integrations with various platforms and applications. 3- Rich Analytics: Inbenta provides detailed analytics and insights into user behavior and search patterns. Review collected by and hosted on G2.com.

1- Dependency on Data Quality: The quality of search results heavily relies on the quality of underlying data. 2- Cost: Actually, the cost of this platform is not suitable for small businesses because the price is a little bit high. 3- Limited Offline Use: This platform is typically cloud-based, which means it requires an internet connection. Review collected by and hosted on G2.com.

One of the standout features of Inbenta Search is its exceptional efficiency and accuracy when it comes to information retrieval. This advanced search tool truly simplifies the process of finding relevant information, providing a seamless experience for users. The search algorithm is highly optimized, allowing for lightning-fast results. Whether you are searching through a vast database or a knowledge base, the time-saving aspect is invaluable. Review collected by and hosted on G2.com.

1- Lack of Advanced Search Options: Inbenta Search, although efficient in retrieving relevant results, could benefit from offering more advanced search options. 2- Limited language support: Inbenta Search's effectiveness heavily relies on its natural language processing capabilities. 3- Integration challenges: This could be due to compatibility issues or the need for extensive customizations to fit specific requirements. Review collected by and hosted on G2.com.

Intuitive User Interface, 24/7 Availability and the level of customization and personalization available with Inbenta is impressive. Review collected by and hosted on G2.com.

as off my head probably Initial Learning Curve is a bit Review collected by and hosted on G2.com.

An impressive feature of Inbenta Search is its analytics and reporting capabilities. It provides valuable insights into user behavior, search patterns, and content performance, allowing businesses to optimize their content and improve their search results. Review collected by and hosted on G2.com.

Nothing specific. Could add more features. Review collected by and hosted on G2.com.

Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and customer satisfaction. They are always available, always open-minded, and always as excited as we are to devise and deploy new solutions for usage and analytics needs. Review collected by and hosted on G2.com.

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for training and consultation). Review collected by and hosted on G2.com.

I love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how I can test the way an article appears to the public before it does in the backstage testing area.

I love how easy it was for us to get up and running - from migrating old articles from Zendesk, to creating new ones, to putting it on our site, and later to creating a Spanish database as well.

The back end analytics are so critical for us to know if we need to create a new article or if the way we've written it does not match up with how people are posing a question. For example, we had people saying "no sound" or "audio not working" while our article referred to "microphone settings." We quickly rectified that and watched the number of Items Found increase, Items Not Found decrease, and successful deflections increase. Review collected by and hosted on G2.com.

The auto-filler is not quite as sophisticated as I'd like.

The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns. Review collected by and hosted on G2.com.

What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team. Review collected by and hosted on G2.com.

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive. Review collected by and hosted on G2.com.

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base. Review collected by and hosted on G2.com.

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in some cases. Review collected by and hosted on G2.com.