G2

Emelie E.

Administrator Customer Service

Mid-Market (51-1000 emp.)

6/7/2022

"Very good chatbot and superb team!"

5/5

What do you like best about Ebbot?

Very convenient to use and be an administrator for. Fun to build scenarios and train the bot based on the conversations and questions asked by customers.

A lot helpful for our customers to find what they are looking for on the website.

Support at Hello Ebbot is amazing and always there for a quick reply!

The team implementing the chatbot was very helpful, and professional and had a good understanding of the situation in our industry and company. Review collected by and hosted on G2.com.

What do you dislike about Ebbot?

The program is only available in english, would prefer swedish. An app for smartphone would be great! Review collected by and hosted on G2.com.

Recommendations to others considering Ebbot:

Hear them out and why not ask for reference customers in the same industry as your company. We did and received a lot of useful advice and had great pep talks along the way! Review collected by and hosted on G2.com.

What problems is Ebbot solving and how is that benefiting you?

Helps our customers to find what they are looking for on our website. =saves time and frustration for us and our customers

A more warm and welcoming FAQ for our customers. = less phone calls and e-mails to take care of at customer service.

Chat= possibility to interact with customers in a another way and share documents and pictures with the customer in real time. Review collected by and hosted on G2.com.