Best Call Center Infrastructure (CCI) Software - Page 7

How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

Total Products under this Category: 408

Category Stats (Oct 2026)

  • Average Rating: 4.42/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CTI Connector (+3.71%) - Among all products in this category, CTI Connector recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,000+ Authentic Reviews
  • 408+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Call Center Infrastructure (CCI) Software

G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Aircall, Nextiva, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, CloudTalk, Genesys Cloud CX, and Webex Calling.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=aircall&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=webex-calling)

Airtel IQ

Airtel IQ is the world’s first network integrated CPaaS ecosystem designed to drive customer engagement to the maximum level and help businesses become more profitable. This unified cloud communications platform lets businesses deliver unparalleled customer engagement across voice, SMS, WhatsApp and video channels programmatically, with minimal investment.

Average Rating: 1.4/5.0

Total Reviews: 6

How Do G2 Users Rate Airtel IQ?

  • Has the product been a good partner in doing business?: 2.8/10 (Category avg: 9.1/10)
  • Call Routing: 1.9/10 (Category avg: 8.9/10)
  • Performance Evaluation: 1.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 1.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Airtel IQ?

Who Uses This Product?

  • Company Size: 83% Medium, 17% Small

What Do G2 Reviewers Say About Airtel IQ?

AI-generated summary from verified user reviews

Cons
  • Users experience poor customer support from Airtel IQ, facing unresponsiveness and unresolved issues for critical operations.
  • Users report a slow loading and unresponsive support from Airtel IQ, leading to significant operational setbacks and frustration.
  • Users report dialer issues with Airtel IQ, leading to significant business losses and frustration from poor support and accountability.
  • Users frequently experience a difficult setup with Airtel IQ, leading to unresolved issues and operational delays.
  • Users report significant inefficiency with Airtel IQ, resulting in unfulfilled promises and major business disruptions.

What Are Recent G2 Reviews of Airtel IQ?

Bland

Bland AI is an enterprise voice AI platform built for complex, high-stakes phone calls in regulated industries including Healthcare, Financial Services, and Insurance. Bland automates millions of inbound calls per year for 250+ enterprises including Signant Health, Innovacer, Samsara, First Financial Bank, Mutual of Omaha, and Kin Insurance. Core Use Cases Healthcare: Patient scheduling and appointment reminders, remote patient monitoring outreach, prior authorizations, and prescription refills. Financial Services: Customer service inquiries, lead qualification, and debt collection. Insurance: Speed-to-lead follow-up, claims inquiries, and policy renewals. Why Regulated Industries Choose Bland Most voice AI tools are built on top of proprietary model providers — which means when they go down, you go down. When they change their pricing, yours changes too. Bland owns its infrastructure end-to-end. Fully self-hosted and deployable on-premise or within a VPC, Bland gives compliance, security, and IT teams complete control over where data lives and how it's processed with none of the third-party dependencies that create risk in regulated environments. Bland also provides deep observability into every agent interaction, including call transcripts and monitoring tools that let legal and compliance teams audit, improve, and govern AI behavior at scale. Get a live phone agent in production in 30 days. Our world-class Forward Deployed Engineers work alongside your team to ensure a fast deployment without compromising on quality and compliance. Bland is for the calls you can't afford to get wrong.

Average Rating: 5.0/5.0

Total Reviews: 10

How Do G2 Users Rate Bland?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Bland?

  • Seller: Bland AI
  • Company Website:
  • Year Founded: 2023
  • HQ Location: San Francisco
  • LinkedIn® Page: www.linkedin.com
    132 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 82% Small, 18% Medium

What Do G2 Reviewers Say About Bland?

AI-generated summary from verified user reviews

Pros
  • Users find Bland AI to be extremely easy to use, making setup and integration a smooth experience.
  • Users appreciate the powerful and user-friendly platform of Bland AI for building complex voice agents efficiently.
  • Users commend the powerful and user-friendly platform of Bland AI, enhancing the interaction with AI voice agents.
  • Users praise Bland's AI for its conversational capabilities, enhancing user engagement beyond human interaction.
  • Users appreciate the easy integrations of Bland AI, allowing seamless connections with public APIs and enhancing usability.
Cons
  • Users find the platform a bit complex, but appreciate the support and resources for training improvements.
  • Users find Bland's platform a bit complex, but appreciate the available resources for training and support.
  • Users find the complex setup of Bland challenging, but appreciate the available resources for training and support.
  • Users find the platform not very user-friendly, but improvements and support have made it easier to navigate.
  • Users find the platform somewhat difficult to learn, but appreciate the improvement in support and resources provided.

What Are Recent G2 Reviews of Bland?

Thulium

Thulium is a cloud-based contact center and omnichannel communication platform that integrates telephony, digital messaging, AI-driven tools, and customer relationship management into a single operational interface. The software is categorized as a Contact Center as a Service (CCaaS) and Help Desk solution designed to help customer support teams centralize multi-channel interactions and eliminate the operational friction of managing disconnected tools. It serves a broad audience, from growing small-to-medium businesses to large enterprises requiring scalable customer service infrastructure. The system functions by consolidating disparate communication streams into a unified agent dashboard, ensuring immediate access to customer context and interaction history. By bridging these channels, Thulium enables organizations to maintain consistent service standards, improve response times, and reduce technical overhead in high-volume environments. Omnichannel Integration: Consolidates VoIP telephony with advanced queuing, email, WhatsApp, Messenger, Instagram, and 24/7 website chatbots into a single agent view. Open API and Seamless Connectivity: Features an open API that allows for fluid integration with major CRM and ERP systems, ensuring automated data flow between the contact center and the company’s system of record. AI and Automation Suite: Enhances agent productivity through an AI Assistant for conversation summarization, real-time automated translations, and Voice Analytics for keyword identification. Advanced Operational Reporting: Provides real-time analytics and reporting on key performance indicators (KPIs), helping managers monitor SLAs, team efficiency, and call center load. Integrated VoIP Infrastructure: Includes a built-in telephony operator with dynamic IVR capabilities and high-quality AI voices powered by 11Labs for a professional caller experience. Thulium also includes a built-in CRM module that automatically displays customer cards during active interactions, eliminating the need for manual data entry. The platform’s open API remains a core competitive advantage, allowing technical teams to build custom workflows and connect proprietary software, ensuring that all customer data remains synchronized across the entire business ecosystem without extra manual work.

Average Rating: 5.0/5.0

Total Reviews: 6

How Do G2 Users Rate Thulium?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Thulium?

  • Seller: Thulium
  • Year Founded: 2006
  • HQ Location: Cracow , PL
  • LinkedIn® Page: linkedin.com
    73 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Do G2 Reviewers Say About Thulium?

AI-generated summary from verified user reviews

Pros
  • Users highly value the helpful support team of Thulium, praising their professionalism and reliability in assisting customers.
  • Users commend the reliable support of Thulium, finding the team professional, helpful, and friendly in assistance.
  • Users appreciate the versatile call management of Thulium, effectively supporting both inbound and outbound communication needs.
  • Users highly value the professional and helpful customer support of Thulium, enhancing their overall experience with the product.
  • Users value the customizability of Thulium, benefiting from a wide range of configuration options for various needs.
Cons
  • Users are frustrated by the insufficient user permission selection in Thulium, limiting their management capabilities.
  • Users report insufficient user permission selection in Thulium, which limits their ability to manage data effectively.

What Are Recent G2 Reviews of Thulium?

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VoxDesk by 500apps

With VoxDesk's best-in-class call centre software, you can automate calls, improve team efficiency, and enhance customer experience. Best-in-class features like Predictive Dialer, Automated Voicemail Drops, Chrome extension, and Call analytics help organizations generate more leads. Get 50 apps with VoxDesk for just $14.99.

Average Rating: 4.8/5.0

Total Reviews: 6

How Do G2 Users Rate VoxDesk by 500apps?

  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind VoxDesk by 500apps?

  • Seller: 500apps
  • Year Founded: 2019
  • HQ Location: New York, California
  • Twitter: @SitePing500apps
    26 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 33% Small

What Do G2 Reviewers Say About VoxDesk by 500apps?

AI-generated summary from verified user reviews

Pros
  • Users highlight the call recording feature as it automates calls and boosts staff productivity effectively.
  • Users find efficiency enhancements remarkable with VoxDesk, thanks to automation, real-time analytics, and seamless tool connections.
  • Users find the real-time monitoring in VoxDesk invaluable, boosting productivity and streamlining workflows effectively.
Cons
  • Users find the complex features of VoxDesk overwhelming initially, suggesting a need for improved UI and customization options.
  • Users find the complex UI design of VoxDesk challenging, especially during initial use and customization attempts.

What Are Recent G2 Reviews of VoxDesk by 500apps?

intalk.io

intalk.io is an Omnichannel Customer Interaction Platform, designed & developed by Agami Tech Pvt. Ltd. intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With its cloud contact center capabilities, you can run a contact center on-cloud with agents connected from home. It has an in-built Chatbot platform that can automate lead generation, service responses and enhance CX. intalk.io is trusted by 300+ customers, 12+ business verticals with presence in 15+ countries.

Average Rating: 4.6/5.0

Total Reviews: 7

How Do G2 Users Rate intalk.io?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Call Routing: 9.6/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.8/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind intalk.io?

Who Uses This Product?

  • Company Size: 57% Medium, 43% Small

What Do G2 Reviewers Say About intalk.io?

AI-generated summary from verified user reviews

Pros
  • Users commend the 24/7 customer support of intalk.io, making problem-solving and integration seamless and effective.
  • Users appreciate the ease of use of intalk.io, highlighting its user-friendly UI and seamless integrations.
  • Users appreciate the easy integrations with various platforms, enhancing their workflow and overall efficiency.
  • Users love the versatile features of intalk.io, enabling seamless integration and an efficient user experience.
  • Users value the extensive integrations of intalk.io, making it easy to implement with various platforms seamlessly.
Cons
  • Users find the poor interface design of intalk.io to be unattractive, cluttered, and prone to errors.
  • Users find the poor UI design of intalk.io unappealing and cluttered with unnecessary integrations and errors.
  • Users experience bugs and errors that disrupt functionality and hinder the overall user experience on intalk.io.
  • Users often face integration issues due to unnecessary features, a weak UI, and frequent errors.
  • Users often face navigation difficulties due to a weak UI and unnecessary integrations complicating the experience.

What Are Recent G2 Reviews of intalk.io?

IVR SERVICES

IVR Guru is a cloud based solution designed to boost and automate sales and marketing for generating and tracking business leads.

Average Rating: 4.4/5.0

Total Reviews: 5

How Do G2 Users Rate IVR SERVICES?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 9.3/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind IVR SERVICES?

Who Uses This Product?

  • Company Size: 40% Medium, 40% Small

What Do G2 Reviewers Say About IVR SERVICES?

AI-generated summary from verified user reviews

Pros
  • Users praise the CRM integration of IVR Services, enhancing workflow and improving customer interactions seamlessly.
  • Users value the excellent automation of customer support calls, enhancing efficiency and question categorization.
  • Users value the customizable messages & flows of IVR SERVICES, enhancing user experience and adaptability.
  • Users praise the ease of use of IVR Services, facilitating call automation and effective question categorization.
  • Users value the seamless integrations of IVR SERVICES with CRM systems, enhancing efficiency and user experience.
Cons
  • Users experience frustrating long wait times after IVR, leading to dissatisfaction with the overall service efficiency.
  • Users often face slow performance with IVR services due to long wait times and robotic interactions.

What Are Recent G2 Reviews of IVR SERVICES?

Mobile Office for Genesys

Mobile Office for Genesys Cloud is the Mobile App that allows you to handle all types of Genesys interactions directly on your phone in a secure manner. It serves as a valuable extension to your desktop version of Genesys Cloud for your mobile workforce. Available for iOS and Android via AppFoundry.

Average Rating: 5.0/5.0

Total Reviews: 5

How Do G2 Users Rate Mobile Office for Genesys?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Mobile Office for Genesys?

  • Seller: ideal systems
  • Year Founded: 1997
  • HQ Location: Vilvoorde, Flemish Region, Belgium
  • Twitter: @idealsystems
    75 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Large, 33% Small

What Do G2 Reviewers Say About Mobile Office for Genesys?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Mobile Office for Genesys, enhancing their mobile call handling experience effortlessly.
  • Users value the full queue features of Mobile Office, enhancing their Genesys Cloud experience on mobile devices.
  • Users value the full queue features of Mobile Office for Genesys, providing a complete and stable experience.
  • Users highlight the reliability of Mobile Office for Genesys, praising its stability and ease of use on mobile devices.
  • Users value the simplicity of Mobile Office for Genesys, enhancing productivity away from the desk effortlessly.

What Are Recent G2 Reviews of Mobile Office for Genesys?

alohaa.ai

Alohaa provides Omni-channel products - Virtual phone number, IVR, Cloud Telephony, Whatsapp, SMS, all under one easy-to-use, highly-affordable platform. With its cloud-based infrastructure, Alohaa offers flexibility and scalability to adapt to varying business needs.  The software streamlines call routing, automates customer interactions, and enhances communication efficiency, catering to diverse industries, and offering tailored solutions for customer service, sales, and support sectors. Its user-friendly interface and advanced features make it a preferred choice for 400+ businesses.

Average Rating: 4.9/5.0

Total Reviews: 8

How Do G2 Users Rate alohaa.ai?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)

Who Is the Company Behind alohaa.ai?

  • Seller: Alohaa
  • Year Founded: 2021
  • HQ Location: Hyderabad, IN
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About alohaa.ai?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the affordable pricing of alohaa.ai, making it ideal for businesses with many agents and features.
  • Users praise the affordable virtual number options from alohaa.ai, enhancing business efficiency and agency operations.
  • Users appreciate the call recording feature with unlimited agents, enhancing their communication efficiency and oversight.
  • Users commend the excellent customer service of alohaa.ai, highlighting rapid connections and effective support from the team.
  • Users value the flexibility of alohaa.ai, allowing easy addition of agents at low cost with full features.
Cons
  • Users note that the high cost of calling can become burdensome as usage increases, making it less appealing.

What Are Recent G2 Reviews of alohaa.ai?

CloudPhone

CloudPhone is built as a plug-and-play solution for home and small offices.

Average Rating: 4.8/5.0

Total Reviews: 4

How Do G2 Users Rate CloudPhone?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Call Routing: 8.9/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.2/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind CloudPhone?

  • Seller: FreedomVoice
  • Year Founded: 1996
  • HQ Location: Carlsbad, US
  • Twitter: @FreedomVoice
    2,718 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 125% Small

What Do G2 Reviewers Say About CloudPhone?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy implementation of CloudPhone, which significantly speeds up setup and upgrades for teams.
  • Users love the easy setup of CloudPhone, enabling quick installation and efficient upgrades for their teams.
Cons
  • Users report frequent audio issues due to connectivity problems, leading to dropped calls and poor sound quality.
  • Users experience poor call quality due to connectivity issues between Wi-Fi and cellular networks, leading to dropped calls.
  • Users report experiencing poor connectivity, leading to frequent dropped calls and compromised audio quality.

What Are Recent G2 Reviews of CloudPhone?

What Are G2 Users Discussing About CloudPhone?

ContactWise

Monitor your contact center to deliver great customer experience

Average Rating: 4.3/5.0

Total Reviews: 4

How Do G2 Users Rate ContactWise?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 9.4/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.4/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind ContactWise?

Who Uses This Product?

  • Company Size: 50% Small, 25% Large

What Do G2 Reviewers Say About ContactWise?

AI-generated summary from verified user reviews

Cons
  • Users experience integration issues with workflow applications, causing complications in overall functionality and user experience.

What Are Recent G2 Reviews of ContactWise?

Lifesize CxEngage

Lifesize CxEngage is a contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution. With CxEngage, we’ll help you exceed these expectations. CxEngage is a contact center solution designed to meet your needs and work in your environment. Unlike monolithic architectures and on-premises solutions, CxEngage is a ‘born-in the-cloud’ platform delivering true omnichannel support with all the up-to-date capabilities required by today’s contact center. And designed to ‘just work’ while powering up your customer experience.

Average Rating: 3.6/5.0

Total Reviews: 8

How Do G2 Users Rate Lifesize CxEngage?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.1/10)
  • Call Routing: 6.7/10 (Category avg: 8.9/10)
  • Performance Evaluation: 3.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Lifesize CxEngage?

  • Seller: Enghouse Systems
  • Year Founded: 1984
  • HQ Location: Markham
  • Twitter: @EnghouseInterac
    2,418 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,284 employees on LinkedIn®
  • Ownership: ENGH (TSE)

Who Uses This Product?

  • Company Size: 91% Medium, 27% Large

What Are Recent G2 Reviews of Lifesize CxEngage?

Office24by7 CRM

Office24by7 CRM is a customizable, all-in-one platform designed to unify sales, marketing, communication, and support with unlimited users and unlimited calling included. It features no-code workflow automation, omnichannel engagement across voice, SMS, WhatsApp, email, and built-in cloud telephony for seamless interactions. Industry-specific modules and advanced analytics empower businesses to scale efficiently and maintain full control of their customer lifecycle.

Average Rating: 4.8/5.0

Total Reviews: 4

How Do G2 Users Rate Office24by7 CRM?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Call Routing: 9.4/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.9/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Office24by7 CRM?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Office24by7 CRM?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the customizable features of Office24by7 CRM, tailoring settings to meet their specific business needs.
  • Users praise the exceptional customer communication features of Office24by7 CRM, enhancing overall engagement and support.
  • Users value the customization options in Office24by7 CRM, tailoring the tool to their unique business needs effectively.
  • Users find Office24by7 CRM to be extremely easy to use, thanks to its friendly UI and helpful resources.
  • Users find Office24by7 CRM to be extremely user-friendly, with helpful resources and supportive customer success team.
Cons
  • Users find some features of Office24by7 CRM to be a bit confusing for beginners, complicating their initial experience.

What Are Recent G2 Reviews of Office24by7 CRM?

PBXware

PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies. Bicom Systems’ softswitch is offered in Business, Contact Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability.

Average Rating: 4.5/5.0

Total Reviews: 25

How Do G2 Users Rate PBXware?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Call Routing: 9.2/10 (Category avg: 8.9/10)
  • Performance Evaluation: 7.5/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind PBXware?

Who Uses This Product?

  • Top Industries: Telecommunications
  • Company Size: 54% Small, 35% Medium

What Do G2 Reviewers Say About PBXware?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy-to-use system of PBXware, benefiting from its reliable performance and efficient support.
  • Users highlight PBXware's exceptional reliability and stability, ensuring a seamless communication experience with great support.
  • Users appreciate the flexibility of PBXware, enabling easy deployments and scalable solutions for diverse customer needs.
  • Users appreciate the helpful support team of PBXware, providing effective solutions and ensuring a smooth experience.
  • Users find PBXware to be cost effective, delivering a comprehensive UCaaS platform that supports diverse business needs efficiently.
Cons
  • Users find the complex processes of PBXware challenging, particularly regarding learning curve and cumbersome backend management.
  • Users find PBXware's interface lacks intuitiveness, making navigation and functionality challenging and confusing at times.
  • Users desire an API for central phonebook integration to enhance custom development and contact management features.
  • Users find the difficult settings management cumbersome and confusing, making the system challenging to navigate.
  • Users find navigation difficult in PBXware, indicating a need for improved user-friendliness and interface design.

What Are Recent G2 Reviews of PBXware?

8x8 Communication APIs

8x8 is revolutionizing the future of business communications as a leading global Software-as-a-Service provider. Through our Communications Platform as a Service (CPaaS), we offer a cloud-based infrastructure that integrates real-time communications capabilities— inlcuding SMS, messaging apps, voice solutions, and video capabilities—directly into applications, websites, and workflows using APIs. Partnering with 8x8, organizations worldwide have successfully unified omnichannel customer communications to optimize their customer experience.

Average Rating: 4.0/5.0

Total Reviews: 7

How Do G2 Users Rate 8x8 Communication APIs?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Call Routing: 8.9/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind 8x8 Communication APIs?

  • Seller: 8x8
  • Year Founded: 1987
  • HQ Location: San Jose, CA
  • Twitter: @8x8
    11,056 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,846 employees on LinkedIn®
  • Ownership: NYSE:EGHT

Who Uses This Product?

  • Company Size: 71% Small, 29% Medium

What Do G2 Reviewers Say About 8x8 Communication APIs?

AI-generated summary from verified user reviews

Pros
  • Users value the high-quality, secure voice APIs of 8x8 Communication, boosting customer engagement through omnichannel messaging.
  • Users value the high-quality, secure voice APIs of 8x8 Communication APIs, enhancing customer engagement effectively.
  • Users appreciate the call quality and uptime of 8x8 Communication APIs, with customizable settings enhancing their experience.
  • Users value the high-quality communication features of 8x8 APIs, significantly improving customer engagement across channels.
  • Users value the high-quality, secure voice APIs and messaging capabilities that significantly enhance customer engagement.
Cons
  • Users experience frequent call issues including drops and latency, alongside challenging setup and insufficient support.
  • Users face connection issues like call drops and latency, making setup and support frustrating at times.
  • Users report connectivity issues including call drops and latency, complicating their overall experience with the service.
  • Users often face difficult setup challenges that contribute to frustration and a less streamlined experience.
  • Users face a challenging learning curve due to initial setup difficulties and frequent call drops or latency issues.

What Are Recent G2 Reviews of 8x8 Communication APIs?

ACD Call Centre Data System

Accumulates ACD and call statistics for Nortel "C" Package ACD and Symposium and delivers an array of cumulative Call Centre statistics in detailed and summary formats, presented on a Windows desktop.

Average Rating: 4.3/5.0

Total Reviews: 3

How Do G2 Users Rate ACD Call Centre Data System?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind ACD Call Centre Data System?

Who Uses This Product?

  • Company Size: 67% Large, 33% Medium

What Do G2 Reviewers Say About ACD Call Centre Data System?

AI-generated summary from verified user reviews

Pros
  • Users find the comprehensive ACD reporting very helpful for efficient operations in small to midsized call centers.
  • Users value the seamless integrations of ACD Call Centre Data System, enhancing efficiency with minimal agent intervention.
Cons
  • Users find the complex setup challenging, especially when integrating with IVR and existing CRM systems.
  • Users find the ACD Call Centre Data System to be expensive, especially with longer wait times and integration challenges.
  • Users are frustrated with the limited functionality of ACD Call Centre Data System, lacking essential omni-channel reporting capabilities.
  • Users experience long waiting times when integrated with IVR, leading to higher costs and difficulties with CRM integration.
  • Users find the missing omni-channel reporting features in ACD Call Centre Data System limits effective contact center analytics.

What Are Recent G2 Reviews of ACD Call Centre Data System?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024