Top Free Call Center Infrastructure (CCI) Software - Page 3

How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

Total Products under this Category: 408

Category Stats (Oct 2026)

  • Average Rating: 4.42/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CTI Connector (+3.71%) - Among all products in this category, CTI Connector recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,000+ Authentic Reviews
  • 408+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Call Center Infrastructure (CCI) Software

G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Aircall, Nextiva, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, CloudTalk, Genesys Cloud CX, and Webex Calling.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=aircall&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=webex-calling)

Diabolocom

Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices.

Average Rating: 4.2/5.0

Total Reviews: 43

How Do G2 Users Rate Diabolocom?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Call Routing: 9.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 7.9/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Diabolocom?

  • Seller: Diabolocom
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Paris, FR
  • LinkedIn® Page: www.linkedin.com
    179 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 63% Medium, 28% Small

What Do G2 Reviewers Say About Diabolocom?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptionally responsive customer support from Diabolocom, ensuring a smooth implementation and ongoing assistance.
  • Users appreciate the customization capabilities of Diabolocom, enabling tailored integrations and seamless adaptation to their needs.
  • Users appreciate the ease of use of Diabolocom, benefiting from intuitive interfaces and seamless CRM integration.
  • Users praise the easy implementation of Diabolocom, benefiting from responsive support and quick integration with existing systems.
  • Users appreciate the efficiency of Diabolocom, seamlessly integrating with systems and enhancing agent productivity.
Cons
  • Users find the missing features in Diabolocom limit integration and hinder the customization of their processes.
  • Users report that customer support is often unresponsive, making it difficult to get timely assistance when required.
  • Users desire improved admin control and integration within Diabolocom to streamline their workflow and reduce redundancy.
  • Users express a need for better admin integration within Salesforce to streamline tasks and enhance functionality.
  • Users desire deeper AI integration within Salesforce to streamline features and reduce redundant tasks.

What Are Recent G2 Reviews of Diabolocom?

Daktela

Daktela, established in 2005 and headquartered in Prague, Czech Republic, offers one app for all business communication needs. Daktela solutions can handle teams of all sizes, offering features ranging from cloud telephony to omnichannel contact centre solutions that support voice, email, chat, and social media. As of now, Daktela is trusted by over 1200 customers globally. Daktela has local offices in the UK, Poland, Slovakia, Hungary, Romania, and Serbia, along with resellers operating in several other countries. Core Products and Services: - A native omnichannel cloud contact center platform consolidated into one app. - Cloud-based telephony providing global voice, international numbers, and SMS coverage. - Integrated AI automation services, featuring voicebot, chatbot, and mailbot functionalities, designed to automate routine tasks. - Integrated AI GPT tools to enhance agent productivity and customer experience. - Simple to use AI-mazing workforce management system designed to replace complex, inefficient spreadsheets and to take the guesswork out of agent shift scheduling. - An API-first integration platform offering a range of pre-built integrations with popular CRM, ERP, and other solutions such as Pipedrive, MS Dynamics 365, Salesforce, ClickUp, Slack, HubSpot, SugarCRM, and many more. Supported Channels: Voice, Email, SMS, Web chat, Facebook Messenger, WhatsApp, Viber, Instagram.

Average Rating: 4.8/5.0

Total Reviews: 47

How Do G2 Users Rate Daktela?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Call Routing: 9.1/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.9/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Daktela?

  • Seller: Daktela
  • Year Founded: 2005
  • HQ Location: Prague, Czech Republic
  • Twitter: @Daktela
    252 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    121 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 48% Small

What Are Recent G2 Reviews of Daktela?

NGNCloudComm

NGNCloudComm is an advanced omnichannel Contact Center solution that can be deployed either as a Pure Cloud (CCaaS) and/or On-Premise without any features difference. Agents handle outbound and inbound calls as well as text messaging, email, chat, and social media content from a single platform. AI powered dialing and queue management ensures you are maximizing agent efficiency. Our Mutli-Instance deployment strategy protects customers from data breach and outage risks.

Average Rating: 4.9/5.0

Total Reviews: 19

How Do G2 Users Rate NGNCloudComm?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 5.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind NGNCloudComm?

  • Seller: Grupo NGN
  • Year Founded: 2014
  • HQ Location: Coral Springs, Florida
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 48% Large, 33% Medium

What Are Recent G2 Reviews of NGNCloudComm?

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CallHub

CallHub is a trusted campaigning platform that will revolutionize your outreach, canvassing, mobilizing, and marketing campaigns. We offer calling, texting, and email solutions for political campaigns, advocacy groups, nonprofits, and businesses of all sizes. But CallHub is more than a software solution. We understand your needs for data security, high contact rates, automation, reliability, and compliance. CallHub is designed with these parameters in focus. Try us out today!

Average Rating: 4.8/5.0

Total Reviews: 32

How Do G2 Users Rate CallHub?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Call Routing: 8.8/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.2/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind CallHub?

  • Seller: CallHub
  • Year Founded: 2011
  • HQ Location: Claymont, DE
  • Twitter: @CallHub
    2,438 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    217 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Political Organization
  • Company Size: 74% Small, 23% Medium

What Do G2 Reviewers Say About CallHub?

AI-generated summary from verified user reviews

Pros
  • Users find the call recording feature of CallHub essential for managing staff calls and sales efficiently.
  • Users value the ease of use of CallHub, enjoying flexible scaling and cost-effective call center functionalities.
  • Users value CallHub for its efficiency in managing staff calls and sales pipelines seamlessly.
  • Users appreciate the flexibility of CallHub, enabling scalable call center functions without long-term commitments.
  • Users appreciate the helpful features of CallHub, streamlining call management and enhancing sales efficiency.
Cons
  • Users report frequent call issues, including unexpected disconnections and echo during conversations affecting usability.
  • Users find the higher cost per minute and inadequate reporting features challenging for effective campaign management.
  • Users often face connection issues, experiencing unexpected call disconnections and echo problems during conversations.
  • Users experience dialer limitations such as unexpected call disconnections and echo during conversations.
  • Users find the cost per minute to be high, which affects the overall value of CallHub's features.

What Are Recent G2 Reviews of CallHub?

What Are G2 Users Discussing About CallHub?

C-Zentrix Contact Center

C-Zentrix: AI-Powered Omnichannel Contact Center Solutions C-Zentrix helps businesses deliver seamless customer experiences across every channel—voice, chat, email, WhatsApp, social media, and more. Serving 1500+ organizations globally in BFSI, BPO, Ecommerce, Travel, Hospitality, Healthcare, Education, and government projects, our platform combines AI, automation, and analytics to enhance engagement, efficiency, and customer satisfaction. Enhance Customer Interactions with Intelligent Automation: AI Chatbots – provide instant, 24/7 support across all channels Omnichannel Engagement – unify interactions across voice, chat, social, and messaging platforms Sentiment Analysis – understand customer emotions in real-time to improve service quality Agent Assist & Supervisor Assist – real-time guidance and monitoring for agents and supervisors Advanced Capabilities: AI-powered IVR, call routing, and campaign management Call & screen recording for training, quality, and compliance Seamless CRM and third-party integrations 70+ analytics and reports for actionable insights Why Choose C-Zentrix: Scalable, secure, and customizable for enterprises of any size Proven reliability with global brands and large government deployments AI-enabled platform driving higher productivity, customer satisfaction, and revenue

Average Rating: 4.3/5.0

Total Reviews: 29

How Do G2 Users Rate C-Zentrix Contact Center?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Call Routing: 8.7/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind C-Zentrix Contact Center?

  • Seller: C-ZENTRIX
  • Year Founded: 2005
  • HQ Location: Gurgaon, India
  • Twitter: @czentrix
    444 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    179 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 45% Medium, 28% Small

What Do G2 Reviewers Say About C-Zentrix Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users praise the easy-to-use UI of C-Zentrix, enhancing their call management and customer interaction experience.
  • Users appreciate the amazing customer support of C-Zentrix Contact Center, finding it easy to use for high-volume interactions.
  • Users value the user-friendly interface and efficient call management features of C-Zentrix for seamless customer support.
  • Users value the seamless CRM integration in C-Zentrix, enhancing their ability to manage customer interactions effectively.
  • Users commend the easy integrations of C-Zentrix, facilitating seamless compatibility with various third-party tools and systems.
Cons
  • Users experience slow speed with C-Zentrix, causing lag and hindering timely task completion.
  • Users often experience lagging issues that hinder timely task completion and affect system performance.
  • Users experience slow performance with C-Zentrix, causing delays and difficulties in completing tasks on time.
  • Users often experience system delays during high traffic, impacting performance and causing frustration with analytics access.
  • Users find C-Zentrix Contact Center to be expensive with limited features, suggesting improvements in cost effectiveness and support.

What Are Recent G2 Reviews of C-Zentrix Contact Center?

What Are G2 Users Discussing About C-Zentrix Contact Center?

Zendesk Contact Center

Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one.

Average Rating: 4.5/5.0

Total Reviews: 320

How Do G2 Users Rate Zendesk Contact Center?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Zendesk Contact Center?

  • Seller: Zendesk
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • Twitter: @Zendesk
    102,672 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,537 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Team Lead
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 55% Medium, 28% Small

What Do G2 Reviewers Say About Zendesk Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Zendesk Contact Center, finding setup and customization straightforward and efficient.
  • Users value Zendesk Contact Center for its efficiency, effortlessly streamlining support across various communication channels.
  • Users appreciate the intuitive interface and seamless omnichannel capabilities of Zendesk Contact Center, enhancing efficiency and satisfaction.
  • Users value the omnichannel experience of Zendesk Contact Center, streamlining customer interactions for efficient real-time support.
  • Users value the omnichannel support of Zendesk, efficiently managing interactions and enhancing customer experiences in real-time.
Cons
  • Users experience inefficient workflow due to inconsistent SLAs and unexpected behavior in performance tracking, causing delays.
  • Users face workflow disruptions due to inconsistent SLAs and unexpected performance tracking behaviors that hinder daily operations.
  • Users experience inefficiency with Zendesk Contact Center due to inconsistent workflows and complex performance tracking setups.
  • Users desire missing features like improved notifications for new tickets and better tracking of interactions in Zendesk.
  • Users face process complexity in Zendesk Contact Center, leading to inconsistent workflows and a challenging learning curve.

What Are Recent G2 Reviews of Zendesk Contact Center?

What Are G2 Users Discussing About Zendesk Contact Center?

Ringostat

Ringostat is an AI-Powered Business Phone & Marketing Performance Platform. Ringostat helps to build effective communication with the client, optimize marketing in terms of payback, and increase sales. Ringostat is an official Google partner. The Ringostat platform includes: — a virtual PBX with a convenient app for calls and messages, seamlessly integrated with CRM systems; — an AI-based assistant tool for effective communication — Ringostat Conversation Intelligence; — call tracking; — a callback widget; — an omnichannel website chat widget — Ringostat Chat. They cover three main areas — communications, analytics, and sales, forming a single ecosystem. Each product can be used separately, but it is their combination that gives the maximum result. Working with Ringostat products is easy and comfortable, thanks to individual settings of more than 90% of parameters. Ringostat users are taken care of by friendly technical support, responding to requests in any of the communication channels in less than 2 minutes. A personal Customer Success manager helps to use Ringostat products most effectively for a particular business.

Average Rating: 4.9/5.0

Total Reviews: 48

How Do G2 Users Rate Ringostat?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Ringostat?

  • Seller: Ringostat
  • Year Founded: 2013
  • HQ Location: Odessa, Ukraine
  • Twitter: @Ringostat
    239 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    165 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 65% Small, 35% Medium

What Do G2 Reviewers Say About Ringostat?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Ringostat, enabling straightforward setup and efficient management without constant support.
  • Users commend the reliability of Ringostat's services, underscored by their fast support and effective solutions.
  • Users value Ringostat's personalized business tool recommendations that enhance communication efficiency and optimize advertising budgets.
  • Users value Ringostat's call tracking and Smart Phone app, enhancing productivity and optimizing advertising budget efficiently.
  • Users value the call tracking feature of Ringostat for optimizing ad budgets and increasing customer inquiries.
Cons
  • Users note a lack of intuitiveness with Ringostat's interface, requiring time to navigate hidden functions effectively.
  • Users find the outdated interface of Ringostat less appealing, hoping for a more modern and accessible design.
  • Users find the outdated interface of Ringostat a drawback, despite its intuitive usability after initial learning.
  • Users find the complex processes of Ringostat frustrating, noting that some functions are difficult to locate initially.
  • Users find Ringostat's inaccurate analytics limited, as it's mainly effective for phone communication, neglecting other channels.

What Are Recent G2 Reviews of Ringostat?

What Are G2 Users Discussing About Ringostat?

Toky

Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.

Average Rating: 3.7/5.0

Total Reviews: 31

How Do G2 Users Rate Toky?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.1/10)
  • Call Routing: 6.7/10 (Category avg: 8.9/10)
  • Performance Evaluation: 6.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Toky?

  • Seller: Toky
  • Year Founded: 2014
  • HQ Location: Palo Alto, CA
  • Twitter: @TokyApp
    941 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 72% Small, 25% Medium

What Are Recent G2 Reviews of Toky?

What Are G2 Users Discussing About Toky?

Spearline

Spearline is the leading network intelligence company in the telecommunications industry. Our platform enables enterprises and telecommunications service providers to test connectivity and quality on global telecoms networks, testing automatically at volume. Spearline’s test calls replicate the customer experience by placing in-country calls and immediately flagging any customer-impacting issue that is detected. This leads to proactive monitoring and quicker resolution times before businesses and their customers are negatively impacted. Spearline’s product offering is continuously growing and developing, it currently includes: -Voice Assure In-Country: Spearline customers can replicate their customers experience globally, including performing in-country toll free test calls -Voice Assure Interstate: Calls can be made from various states and regions within the US and Canada to test for audio issues -Voice Assure Realtime: Customers can generate calls on-demand to troubleshoot performance issues or verify resolution

Average Rating: 4.8/5.0

Total Reviews: 14

How Do G2 Users Rate Spearline?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)

Who Is the Company Behind Spearline?

  • Seller: Spearline
  • Year Founded: 2003
  • HQ Location: Skibbereen, Cork
  • Twitter: @Spearline_
    1,714 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    24 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications
  • Company Size: 36% Small, 29% Medium

What Are Recent G2 Reviews of Spearline?

What Are G2 Users Discussing About Spearline?

NobelBiz OMNI+

The NobelBiz OMNI+ cloud call center solution is our software product designed to be fully compatible with our carrier network, taking it to new heights of performance. NobelBiz OMNI+ has a unique blend of capabilities: from Omnichannel, Impressive API integrations, and fast implementation, to simple cross-channel campaign setup and remote work, to name but a few. NobelBiz OMNI+ is a true customizable powerhouse of productivity that integrates all main functions of a complete cloud contact center solution. Besides an impressive selection of built-in applications such as a complete IVR builder and compliance tools, it boasts an intuitive agent interface and a customizable supervisor dashboard. Last but not least, NobelBiz OMNI+ is that it can deploy real omnichannel capabilities, integrating a series of novel channels such as Facebook, WhatsApp, or Telegram, among others.

Average Rating: 4.8/5.0

Total Reviews: 18

How Do G2 Users Rate NobelBiz OMNI+?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Call Routing: 9.6/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind NobelBiz OMNI+?

  • Seller: NobelBiz
  • Year Founded: 2005
  • HQ Location: Cheyenne, WY
  • Twitter: @NobelBiz
    569 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of NobelBiz OMNI+?

What Are G2 Users Discussing About NobelBiz OMNI+?

Luware

Luware delivers cloud-native solutions built for Microsoft Teams, empowering organizations to simplify communication, enhance customer service, and meet strict compliance requirements. With a modular suite spanning contact center, attendant console, workflow automation, and certified compliance recording, Luware unifies collaboration and customer engagement on one secure, scalable platform. Luware Nimbus is a powerful customer experience solution designed to grow with your business. It transforms Microsoft Teams into a customer service hub, offering a single platform to unite your organization’s capabilities—whether it’s an internal helpdesk, a branch office, or a global contact center. Experience effortless compliance and quality monitoring with Luware Recording, the definitive cloud-based solution for capturing, storing, and analyzing conversations across platforms. Backed by Verint’s cutting-edge recording technology and managed by industry-leading experts, it ensures your business stays secure, compliant, and ahead of the game. Protect your data, simplify adherence to regulations, and focus on growing your business—all with Luware Recording.

Average Rating: 4.4/5.0

Total Reviews: 8

How Do G2 Users Rate Luware?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Call Routing: 8.8/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.6/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Luware?

  • Seller: Luware
  • Year Founded: 2010
  • HQ Location: Zurich, CH
  • Twitter: @luware
    180 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    167 employees on LinkedIn®
  • Phone: +41 58 404 28 00

Who Uses This Product?

  • Company Size: 75% Large, 13% Medium

What Do G2 Reviewers Say About Luware?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Luware, highlighted by its intuitive interface and smooth integration with Teams.
  • Users value the easy integration with Microsoft Teams, enhancing their daily workflows and overall user experience.
  • Users value the smooth integration of Luware with MS Teams, enhancing daily workflows and user experience.
  • Users commend Luware's quick and friendly customer support, ensuring responsive assistance and efficient issue resolution.
  • Users find implementation ease with Luware exceptional, enjoying quick setup and straightforward configuration without technical expertise.
Cons
  • Users find Luware lacking in missing features such as full change history in reports and bulk user creation.
  • Users find the complex customization process time-consuming and challenging, particularly for smaller teams and administrators.
  • Users find the complex features of Luware require extensive configuration, which can be time-consuming and challenging.
  • Users find the complexity in Luware's setup process to be time-consuming and challenging, particularly for administrators.
  • Users find the difficult setup process time-consuming and challenging, especially for advanced configuration and workflows.

What Are Recent G2 Reviews of Luware?

Bland

Bland AI is an enterprise voice AI platform built for complex, high-stakes phone calls in regulated industries including Healthcare, Financial Services, and Insurance. Bland automates millions of inbound calls per year for 250+ enterprises including Signant Health, Innovacer, Samsara, First Financial Bank, Mutual of Omaha, and Kin Insurance. Core Use Cases Healthcare: Patient scheduling and appointment reminders, remote patient monitoring outreach, prior authorizations, and prescription refills. Financial Services: Customer service inquiries, lead qualification, and debt collection. Insurance: Speed-to-lead follow-up, claims inquiries, and policy renewals. Why Regulated Industries Choose Bland Most voice AI tools are built on top of proprietary model providers — which means when they go down, you go down. When they change their pricing, yours changes too. Bland owns its infrastructure end-to-end. Fully self-hosted and deployable on-premise or within a VPC, Bland gives compliance, security, and IT teams complete control over where data lives and how it's processed with none of the third-party dependencies that create risk in regulated environments. Bland also provides deep observability into every agent interaction, including call transcripts and monitoring tools that let legal and compliance teams audit, improve, and govern AI behavior at scale. Get a live phone agent in production in 30 days. Our world-class Forward Deployed Engineers work alongside your team to ensure a fast deployment without compromising on quality and compliance. Bland is for the calls you can't afford to get wrong.

Average Rating: 5.0/5.0

Total Reviews: 10

How Do G2 Users Rate Bland?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Bland?

  • Seller: Bland AI
  • Company Website:
  • Year Founded: 2023
  • HQ Location: San Francisco
  • LinkedIn® Page: www.linkedin.com
    132 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 82% Small, 18% Medium

What Do G2 Reviewers Say About Bland?

AI-generated summary from verified user reviews

Pros
  • Users find Bland AI to be extremely easy to use, making setup and integration a smooth experience.
  • Users appreciate the powerful and user-friendly platform of Bland AI for building complex voice agents efficiently.
  • Users commend the powerful and user-friendly platform of Bland AI, enhancing the interaction with AI voice agents.
  • Users praise Bland's AI for its conversational capabilities, enhancing user engagement beyond human interaction.
  • Users appreciate the easy integrations of Bland AI, allowing seamless connections with public APIs and enhancing usability.
Cons
  • Users find the platform a bit complex, but appreciate the support and resources for training improvements.
  • Users find Bland's platform a bit complex, but appreciate the available resources for training and support.
  • Users find the complex setup of Bland challenging, but appreciate the available resources for training and support.
  • Users find the platform not very user-friendly, but improvements and support have made it easier to navigate.
  • Users find the platform somewhat difficult to learn, but appreciate the improvement in support and resources provided.

What Are Recent G2 Reviews of Bland?

Thulium

Thulium is a cloud-based contact center and omnichannel communication platform that integrates telephony, digital messaging, AI-driven tools, and customer relationship management into a single operational interface. The software is categorized as a Contact Center as a Service (CCaaS) and Help Desk solution designed to help customer support teams centralize multi-channel interactions and eliminate the operational friction of managing disconnected tools. It serves a broad audience, from growing small-to-medium businesses to large enterprises requiring scalable customer service infrastructure. The system functions by consolidating disparate communication streams into a unified agent dashboard, ensuring immediate access to customer context and interaction history. By bridging these channels, Thulium enables organizations to maintain consistent service standards, improve response times, and reduce technical overhead in high-volume environments. Omnichannel Integration: Consolidates VoIP telephony with advanced queuing, email, WhatsApp, Messenger, Instagram, and 24/7 website chatbots into a single agent view. Open API and Seamless Connectivity: Features an open API that allows for fluid integration with major CRM and ERP systems, ensuring automated data flow between the contact center and the company’s system of record. AI and Automation Suite: Enhances agent productivity through an AI Assistant for conversation summarization, real-time automated translations, and Voice Analytics for keyword identification. Advanced Operational Reporting: Provides real-time analytics and reporting on key performance indicators (KPIs), helping managers monitor SLAs, team efficiency, and call center load. Integrated VoIP Infrastructure: Includes a built-in telephony operator with dynamic IVR capabilities and high-quality AI voices powered by 11Labs for a professional caller experience. Thulium also includes a built-in CRM module that automatically displays customer cards during active interactions, eliminating the need for manual data entry. The platform’s open API remains a core competitive advantage, allowing technical teams to build custom workflows and connect proprietary software, ensuring that all customer data remains synchronized across the entire business ecosystem without extra manual work.

Average Rating: 5.0/5.0

Total Reviews: 6

How Do G2 Users Rate Thulium?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Thulium?

  • Seller: Thulium
  • Year Founded: 2006
  • HQ Location: Cracow , PL
  • LinkedIn® Page: linkedin.com
    73 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Do G2 Reviewers Say About Thulium?

AI-generated summary from verified user reviews

Pros
  • Users highly value the helpful support team of Thulium, praising their professionalism and reliability in assisting customers.
  • Users commend the reliable support of Thulium, finding the team professional, helpful, and friendly in assistance.
  • Users appreciate the versatile call management of Thulium, effectively supporting both inbound and outbound communication needs.
  • Users highly value the professional and helpful customer support of Thulium, enhancing their overall experience with the product.
  • Users value the customizability of Thulium, benefiting from a wide range of configuration options for various needs.
Cons
  • Users are frustrated by the insufficient user permission selection in Thulium, limiting their management capabilities.
  • Users report insufficient user permission selection in Thulium, which limits their ability to manage data effectively.

What Are Recent G2 Reviews of Thulium?

VoxDesk by 500apps

With VoxDesk's best-in-class call centre software, you can automate calls, improve team efficiency, and enhance customer experience. Best-in-class features like Predictive Dialer, Automated Voicemail Drops, Chrome extension, and Call analytics help organizations generate more leads. Get 50 apps with VoxDesk for just $14.99.

Average Rating: 4.8/5.0

Total Reviews: 6

How Do G2 Users Rate VoxDesk by 500apps?

  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind VoxDesk by 500apps?

  • Seller: 500apps
  • Year Founded: 2019
  • HQ Location: New York, California
  • Twitter: @SitePing500apps
    26 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 33% Small

What Do G2 Reviewers Say About VoxDesk by 500apps?

AI-generated summary from verified user reviews

Pros
  • Users highlight the call recording feature as it automates calls and boosts staff productivity effectively.
  • Users find efficiency enhancements remarkable with VoxDesk, thanks to automation, real-time analytics, and seamless tool connections.
  • Users find the real-time monitoring in VoxDesk invaluable, boosting productivity and streamlining workflows effectively.
Cons
  • Users find the complex features of VoxDesk overwhelming initially, suggesting a need for improved UI and customization options.
  • Users find the complex UI design of VoxDesk challenging, especially during initial use and customization attempts.

What Are Recent G2 Reviews of VoxDesk by 500apps?

Mobile Office for Genesys

Mobile Office for Genesys Cloud is the Mobile App that allows you to handle all types of Genesys interactions directly on your phone in a secure manner. It serves as a valuable extension to your desktop version of Genesys Cloud for your mobile workforce. Available for iOS and Android via AppFoundry.

Average Rating: 5.0/5.0

Total Reviews: 5

How Do G2 Users Rate Mobile Office for Genesys?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Mobile Office for Genesys?

  • Seller: ideal systems
  • Year Founded: 1997
  • HQ Location: Vilvoorde, Flemish Region, Belgium
  • Twitter: @idealsystems
    75 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Large, 33% Small

What Do G2 Reviewers Say About Mobile Office for Genesys?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Mobile Office for Genesys, enhancing their mobile call handling experience effortlessly.
  • Users value the full queue features of Mobile Office, enhancing their Genesys Cloud experience on mobile devices.
  • Users value the full queue features of Mobile Office for Genesys, providing a complete and stable experience.
  • Users highlight the reliability of Mobile Office for Genesys, praising its stability and ease of use on mobile devices.
  • Users value the simplicity of Mobile Office for Genesys, enhancing productivity away from the desk effortlessly.

What Are Recent G2 Reviews of Mobile Office for Genesys?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024