# Top Free Call Center Infrastructure (CCI) Software - Page 3

## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

**Total Products under this Category:** 366

### Category Stats (Aug 2026)

- **Average Rating:** 4.42/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 40,200+ Authentic Reviews
- 366+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Call Center Infrastructure (CCI) Software
 ![G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/call-center-infrastructure-cci/grids.png?focus%5B%5D=1173&focus%5B%5D=348&focus%5B%5D=53495&focus%5B%5D=4872&focus%5B%5D=5511&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=70977)

Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Nextiva, Aircall, Talkdesk, CloudTalk, Genesys Cloud CX, and Webex Calling.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=aircall&focus%5B%5D=talkdesk&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=webex-calling)

**Sponsored**

### TimeClock Plus by TCP

TimeClock Plus by TCP makes it easy to track employee hours, manage schedules, and handle time off, without messy spreadsheets and clunky systems. Your team can clock in however they prefer, while managers get real-time visibility to stay on top of hours, overtime, leave and absences. TimeClock Plus works with your ERP, HCM, and payroll tools to save time and reduce errors, while helping you stay compliant without the extra effort. Whether your people are in one location or many, TimeClock Plus helps you run smoother, smarter, and more efficiently so that you can focus on your people and not paperwork. From time tracking to delivering the perfect paycheck, get time right, every time.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=35&secure%5Bchosen_at%5D=2026-08-02T00%3A53%3A53Z&secure%5Bdisplayable_resource_id%5D=1381&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=25997&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=25997&secure%5Bresource_id%5D=35&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci%2Ffree%3Fpage%3D3&secure%5Btoken%5D=fc651c3203087dd8978669662595dada0004c37108d9aab575f6101e392e2b1d&secure%5Burl%5D=https%3A%2F%2Ftcpsoftware.com%2Fproducts%2Ftimeclock-plus%2F%3Futm_source%3Dg2%26utm_medium%3Dppc&secure%5Burl_type%5D=custom_url)

### [Replicant](https://www.g2.com/products/replicant-replicant/reviews)

Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliable, brand-aligned CX. With 6+ years of experience and 200+ enterprise deployments, our AI agents resolve customer issues end-to-end with full visibility into every interaction, giving enterprises the insights and control to drive true AI transformation.

**Average Rating:** 4.7/5.0

**Total Reviews:** 44

#### How Do G2 Users Rate Replicant?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Call Routing:** 7.8/10 (Category avg: 8.9/10)
- **Call Monitoring:** 6.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Replicant?

- **Seller:** [Replicant](https://www.g2.com/sellers/replicant)
- **Year Founded:** 2017
- **HQ Location:** San Francisco, California
- **Twitter:** @replicant  
3 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=401b87ce1339c9068e610d9f3095078c4d11aa50810676d603440961d57fba81&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freplicant%2F&secure%5Burl_type%5D=linkedin_company_website)  
175 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Health, Wellness and Fitness
- **Company Size:** 51% Medium, 42% Large

#### What Do G2 Reviewers Say About Replicant?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **exceptional customer engagement** by Replicant, noting smooth processes and tailored support throughout their journey.
- Users highlight the **exceptional customer satisfaction** provided by Replicant, benefiting from organized processes and seamless communication.
- Users commend the **exceptional customer support** of Replicant, highlighting their organized, patient, and tailored approach throughout the process.
- Users highlight the **ease of use** of Replicant, complemented by seamless implementation and excellent customer service.
- Users praise the **easy setup** process of Replicant, highlighting smooth communication and tailored support throughout implementation.

##### Cons

- Users note the **limitations of AI** , highlighting its inability to effectively handle complex caller issues without human intervention.
- Users note that **AI performance limitations** may require escalation to live agents for complex calls, affecting efficiency.
- Users note that **call issues** persist, as AI struggles with complex inquiries, necessitating escalation to live agents.
- Users note the **inadequate AI features** of Replicant, limiting its ability to handle complex caller issues effectively.
- Users note the **limited AI capability** of Replicant, which can struggle with complex caller issues requiring escalation to live agents.

#### What Are Recent G2 Reviews of Replicant?

**["Business Partnership - UAT completion (Americor)"](https://www.g2.com/survey_responses/replicant-review-11669963)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/replicant-review-11669963)

**["Implentation team was great to work with, and the technology is steadily improving over time."](https://www.g2.com/survey_responses/replicant-review-11289120)**

**Rating:** 4.0/5.0 stars

_— Craig N._

[Read full review](https://www.g2.com/survey_responses/replicant-review-11289120)

#### What Are G2 Users Discussing About Replicant?

- [What is Replicant used for?](https://www.g2.com/discussions/what-is-replicant-used-for)

### [NGNCloudComm](https://www.g2.com/products/ngncloudcomm/reviews)

NGNCloudComm is an advanced omnichannel Contact Center solution that can be deployed either as a Pure Cloud (CCaaS) and/or On-Premise without any features difference. Agents handle outbound and inbound calls as well as text messaging, email, chat, and social media content from a single platform. AI powered dialing and queue management ensures you are maximizing agent efficiency. Our Mutli-Instance deployment strategy protects customers from data breach and outage risks.

**Average Rating:** 4.9/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate NGNCloudComm?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 5.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind NGNCloudComm?

- **Seller:** [Grupo NGN](https://www.g2.com/sellers/grupo-ngn)
- **Year Founded:** 2014
- **HQ Location:** Coral Springs, Florida
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e36b5cb28662ab161bc196ff143600f7cb0bf6a3e19cbf0da1f3c0550807a31f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgrupongninc%2F&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 48% Large, 33% Medium

#### What Are Recent G2 Reviews of NGNCloudComm?

**["NGNCloudComm works for us"](https://www.g2.com/survey_responses/ngncloudcomm-review-8966653)**

**Rating:** 5.0/5.0 stars

_— Will B._

[Read full review](https://www.g2.com/survey_responses/ngncloudcomm-review-8966653)

**["A solid and reliable platform for Contact Centers"](https://www.g2.com/survey_responses/ngncloudcomm-review-7093630)**

**Rating:** 5.0/5.0 stars

_— Brian T._

[Read full review](https://www.g2.com/survey_responses/ngncloudcomm-review-7093630)

### [C-Zentrix Contact Center](https://www.g2.com/products/c-zentrix-contact-center/reviews)

C-Zentrix: AI-Powered Omnichannel Contact Center Solutions C-Zentrix helps businesses deliver seamless customer experiences across every channel—voice, chat, email, WhatsApp, social media, and more. Serving 1500+ organizations globally in BFSI, BPO, Ecommerce, Travel, Hospitality, Healthcare, Education, and government projects, our platform combines AI, automation, and analytics to enhance engagement, efficiency, and customer satisfaction. Enhance Customer Interactions with Intelligent Automation: AI Chatbots – provide instant, 24/7 support across all channels Omnichannel Engagement – unify interactions across voice, chat, social, and messaging platforms Sentiment Analysis – understand customer emotions in real-time to improve service quality Agent Assist & Supervisor Assist – real-time guidance and monitoring for agents and supervisors Advanced Capabilities: AI-powered IVR, call routing, and campaign management Call & screen recording for training, quality, and compliance Seamless CRM and third-party integrations 70+ analytics and reports for actionable insights Why Choose C-Zentrix: Scalable, secure, and customizable for enterprises of any size Proven reliability with global brands and large government deployments AI-enabled platform driving higher productivity, customer satisfaction, and revenue

**Average Rating:** 4.3/5.0

**Total Reviews:** 29

#### How Do G2 Users Rate C-Zentrix Contact Center?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Call Routing:** 8.7/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.7/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind C-Zentrix Contact Center?

- **Seller:** [C-ZENTRIX](https://www.g2.com/sellers/c-zentrix)
- **Year Founded:** 2005
- **HQ Location:** Gurgaon, India
- **Twitter:** @czentrix  
444 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d5b8710affb58198b02f05075183ba2f568718141604a42ee1aeaec13e36dcba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftowards-vision-technologies%2F&secure%5Burl_type%5D=linkedin_company_website)  
173 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services
- **Company Size:** 45% Medium, 28% Large

#### What Do G2 Reviewers Say About C-Zentrix Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of C-Zentrix Contact Center, praising its intuitive interface and integration capabilities.
- Users value the **exceptional customer support** of C-Zentrix Contact Center, enhancing their overall user experience and satisfaction.
- Users appreciate the **comprehensive features** of C-Zentrix, particularly its voice product, chat, and integration capabilities.
- Users appreciate the **easy CRM integration** of C-Zentrix, enhancing their ability to manage more customers effectively.
- Users find the **easy integrations** of C-Zentrix Contact Center beneficial for enhancing customer interactions and efficiency.

##### Cons

- Users report **slow speed** during high call volumes, impacting response times and causing frustration with the dashboard performance.
- Users often face **lagging issues** during high call volumes, impacting response times and overall experience significantly.
- Users face **slow performance** with C-Zentrix, experiencing lag and downtime that hampers efficiency during high call volumes.
- Users face **system delays** during high call volumes, impacting response time and overall performance negatively.
- Users find C-Zentrix Contact Center to be **expensive** and lacking additional features, impacting overall value for money.

#### What Are Recent G2 Reviews of C-Zentrix Contact Center?

**["Intuitive Dashboard Makes C-Zentrix Easy for All Users"](https://www.g2.com/survey_responses/c-zentrix-contact-center-review-10835218)**

**Rating:** 4.0/5.0 stars

_— Aditya R._

[Read full review](https://www.g2.com/survey_responses/c-zentrix-contact-center-review-10835218)

**["A good dialler for daily calling."](https://www.g2.com/survey_responses/c-zentrix-contact-center-review-10767682)**

**Rating:** 4.5/5.0 stars

_— Mohd Saif A._

[Read full review](https://www.g2.com/survey_responses/c-zentrix-contact-center-review-10767682)

#### What Are G2 Users Discussing About C-Zentrix Contact Center?

- [What is C-Zentrix Contact Center used for?](https://www.g2.com/discussions/what-is-c-zentrix-contact-center-used-for)

### [CallHub](https://www.g2.com/products/callhub/reviews)

CallHub is a trusted campaigning platform that will revolutionize your outreach, canvassing, mobilizing, and marketing campaigns. We offer calling, texting, and email solutions for political campaigns, advocacy groups, nonprofits, and businesses of all sizes. But CallHub is more than a software solution. We understand your needs for data security, high contact rates, automation, reliability, and compliance. CallHub is designed with these parameters in focus. Try us out today!

**Average Rating:** 4.8/5.0

**Total Reviews:** 32

#### How Do G2 Users Rate CallHub?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Call Routing:** 8.8/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.2/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind CallHub?

- **Seller:** [CallHub](https://www.g2.com/sellers/callhub-b4d0a0b0-2029-47cf-9a69-3d15e0f35306)
- **Year Founded:** 2011
- **HQ Location:** Claymont, DE
- **Twitter:** @CallHub  
2,438 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1eecd1f966441810b94882034c2fd29c1eeeabe0cae063813f7640d3b07961f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcallhub.io%2F&secure%5Burl_type%5D=linkedin_company_website)  
212 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Political Organization
- **Company Size:** 74% Small, 23% Medium

#### What Do G2 Reviewers Say About CallHub?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **call recording feature** of CallHub for efficient call management and streamlined sales processes.
- Users value the **ease of use** of CallHub, enjoying flexibility without the need for extensive commitments.
- Users appreciate the **efficiency** of CallHub, streamlining call management and enhancing productivity seamlessly.
- Users value the **flexibility** of CallHub, allowing them to scale services without long-term commitments.
- Users find CallHub a **helpful dialing platform** for managing calls and sales while adding notes effortlessly.

##### Cons

- Users frequently experience **call issues** , including unexpected disconnections and echo, impacting their communication quality.
- Users find the **cost per minute high** and note that reporting features need significant improvement for B2B campaigns.
- Users experience frequent **connection issues** , including unexpected disconnections and call echoes, affecting their communication quality.
- Users experience frustrating **dialer limitations** with unexpected disconnections and echo during calls affecting communication quality.
- Users find the **cost per minute too high** , which may limit its value for budget-conscious businesses.

#### What Are Recent G2 Reviews of CallHub?

**["makes 100s of calls in minutes"](https://www.g2.com/survey_responses/callhub-review-10751335)**

**Rating:** 5.0/5.0 stars

_— Adrian C._

[Read full review](https://www.g2.com/survey_responses/callhub-review-10751335)

**["Good calling app for those wanting flexibilty"](https://www.g2.com/survey_responses/callhub-review-9212662)**

**Rating:** 4.0/5.0 stars

_— Norman P._

[Read full review](https://www.g2.com/survey_responses/callhub-review-9212662)

#### What Are G2 Users Discussing About CallHub?

- [What is CallHub used for?](https://www.g2.com/discussions/what-is-callhub-used-for)

### [Ringostat](https://www.g2.com/products/ringostat/reviews)

Ringostat is an AI-Powered Business Phone & Marketing Performance Platform. Ringostat helps to build effective communication with the client, optimize marketing in terms of payback, and increase sales. Ringostat is an official Google partner. The Ringostat platform includes: — a virtual PBX with a convenient app for calls and messages, seamlessly integrated with CRM systems; — an AI-based assistant tool for effective communication — Ringostat Conversation Intelligence; — call tracking; — a callback widget; — an omnichannel website chat widget — Ringostat Chat. They cover three main areas — communications, analytics, and sales, forming a single ecosystem. Each product can be used separately, but it is their combination that gives the maximum result. Working with Ringostat products is easy and comfortable, thanks to individual settings of more than 90% of parameters. Ringostat users are taken care of by friendly technical support, responding to requests in any of the communication channels in less than 2 minutes. A personal Customer Success manager helps to use Ringostat products most effectively for a particular business.

**Average Rating:** 4.9/5.0

**Total Reviews:** 48

#### How Do G2 Users Rate Ringostat?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.3/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Ringostat?

- **Seller:** [Ringostat](https://www.g2.com/sellers/ringostat)
- **Year Founded:** 2013
- **HQ Location:** Odessa, Ukraine
- **Twitter:** @Ringostat  
239 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=15d89980f497e3e4452f046561f593bc22020dc22c9bd5c0684f2fc5720d9836&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5226617%2F&secure%5Burl_type%5D=linkedin_company_website)  
158 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 65% Small, 35% Medium

#### What Do G2 Reviewers Say About Ringostat?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Ringostat, with a user-friendly app that simplifies communication for all team members.
- Users value the **reliability** of Ringostat, highlighting effective solutions and swift support for their business needs.
- Users value the **personalized business tools** offered by Ringostat that enhance efficiency and reduce costs.
- Users value Ringostat's **call tracking and Smart Phone app** , enhancing productivity and optimizing advertising budget efficiently.
- Users value **Ringostat's call tracking** for revealing effective advertising channels, optimizing budgets, and increasing customer inquiries.

##### Cons

- Users note a **lack of intuitiveness** in Ringostat's interface, finding some functions difficult to locate initially.
- Users note the **outdated interface** of Ringostat, expecting a more modern design for improved usability.
- Users find the **interface outdated** , with some functions hard to locate, but it improves with time.
- Users find the **complex processes** frustrating, as important functions are often buried in menus, hindering efficiency.
- Users find Ringostat's **analytics limited** , as it primarily caters to phone-based customer interactions.

#### What Are Recent G2 Reviews of Ringostat?

**["When your advertising budget and customer communications truly work for your company"](https://www.g2.com/survey_responses/ringostat-review-11692966)**

**Rating:** 5.0/5.0 stars

_— Helen S._

[Read full review](https://www.g2.com/survey_responses/ringostat-review-11692966)

**["Simple, convenient, and effective"](https://www.g2.com/survey_responses/ringostat-review-12180200)**

**Rating:** 5.0/5.0 stars

_— Maksym V._

[Read full review](https://www.g2.com/survey_responses/ringostat-review-12180200)

#### What Are G2 Users Discussing About Ringostat?

- [What is Ringostat used for?](https://www.g2.com/discussions/what-is-ringostat-used-for)

### [Toky](https://www.g2.com/products/toky/reviews)

Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.

**Average Rating:** 3.7/5.0

**Total Reviews:** 31

#### How Do G2 Users Rate Toky?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10)
- **Call Routing:** 6.7/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 6.7/10 (Category avg: 8.6/10)
- **Call Monitoring:** 6.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Toky?

- **Seller:** [Toky](https://www.g2.com/sellers/toky)
- **Year Founded:** 2014
- **HQ Location:** Palo Alto, CA
- **Twitter:** @TokyApp  
941 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=61427a1e0df455b3d7eac4b0ec70047272900c38c4c767b5527e5d8a3ab31ffb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftoky%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 72% Small, 25% Medium

#### What Are Recent G2 Reviews of Toky?

**["Easy for all to use"](https://www.g2.com/survey_responses/toky-review-7964416)**

**Rating:** 4.0/5.0 stars

_— Emily C._

[Read full review](https://www.g2.com/survey_responses/toky-review-7964416)

**["Toky and its Performance"](https://www.g2.com/survey_responses/toky-review-6869032)**

**Rating:** 4.0/5.0 stars

_— Moses Oniel D._

[Read full review](https://www.g2.com/survey_responses/toky-review-6869032)

#### What Are G2 Users Discussing About Toky?

- [What is the use of Toky?](https://www.g2.com/discussions/what-is-the-use-of-toky)
- [What is Toky app?](https://www.g2.com/discussions/what-is-toky-app)
- [How does Toky work?](https://www.g2.com/discussions/how-does-toky-work)

### [Spearline](https://www.g2.com/products/spearline/reviews)

Spearline is the leading network intelligence company in the telecommunications industry. Our platform enables enterprises and telecommunications service providers to test connectivity and quality on global telecoms networks, testing automatically at volume. Spearline’s test calls replicate the customer experience by placing in-country calls and immediately flagging any customer-impacting issue that is detected. This leads to proactive monitoring and quicker resolution times before businesses and their customers are negatively impacted. Spearline’s product offering is continuously growing and developing, it currently includes: -Voice Assure In-Country: Spearline customers can replicate their customers experience globally, including performing in-country toll free test calls -Voice Assure Interstate: Calls can be made from various states and regions within the US and Canada to test for audio issues -Voice Assure Realtime: Customers can generate calls on-demand to troubleshoot performance issues or verify resolution

**Average Rating:** 4.8/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate Spearline?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Spearline?

- **Seller:** [Spearline](https://www.g2.com/sellers/spearline)
- **Year Founded:** 2003
- **HQ Location:** Skibbereen, Cork
- **Twitter:** @Spearline\_  
1,714 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ed9f9d605cc5d2b23e727a9451d8c1bb9c651688ef9f0e4098a137b320c55510&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F616965%2F&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications
- **Company Size:** 36% Small, 29% Medium

#### What Are Recent G2 Reviews of Spearline?

**["Spearline’s solutions make life easy"](https://www.g2.com/survey_responses/spearline-review-9542878)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/spearline-review-9542878)

**["Recommendation from a Callcenter Admin"](https://www.g2.com/survey_responses/spearline-review-4829486)**

**Rating:** 5.0/5.0 stars

_— Maximilian M._

[Read full review](https://www.g2.com/survey_responses/spearline-review-4829486)

#### What Are G2 Users Discussing About Spearline?

- [What is Spearline used for?](https://www.g2.com/discussions/what-is-spearline-used-for)

### [NobelBiz OMNI+](https://www.g2.com/products/nobelbiz-omni/reviews)

The NobelBiz OMNI+ cloud call center solution is our software product designed to be fully compatible with our carrier network, taking it to new heights of performance. NobelBiz OMNI+ has a unique blend of capabilities: from Omnichannel, Impressive API integrations, and fast implementation, to simple cross-channel campaign setup and remote work, to name but a few. NobelBiz OMNI+ is a true customizable powerhouse of productivity that integrates all main functions of a complete cloud contact center solution. Besides an impressive selection of built-in applications such as a complete IVR builder and compliance tools, it boasts an intuitive agent interface and a customizable supervisor dashboard. Last but not least, NobelBiz OMNI+ is that it can deploy real omnichannel capabilities, integrating a series of novel channels such as Facebook, WhatsApp, or Telegram, among others.

**Average Rating:** 4.8/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate NobelBiz OMNI+?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10)
- **Call Routing:** 9.6/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.3/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind NobelBiz OMNI+?

- **Seller:** [NobelBiz](https://www.g2.com/sellers/nobelbiz)
- **Year Founded:** 2005
- **HQ Location:** Cheyenne, WY
- **Twitter:** @NobelBiz  
569 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=422c935e4ef3acba45518414a31809026e042ebd0598cbf1a04e5e7f955d3ad5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnobelbiz-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of NobelBiz OMNI+?

**["Dialer is smooth Nobel like the name itself"](https://www.g2.com/survey_responses/nobelbiz-omni-review-7307800)**

**Rating:** 5.0/5.0 stars

_— Smita P._

[Read full review](https://www.g2.com/survey_responses/nobelbiz-omni-review-7307800)

**["We added Human call initiator feature to our dialing strategy without braking the bank"](https://www.g2.com/survey_responses/nobelbiz-omni-review-7968334)**

**Rating:** 5.0/5.0 stars

_— Carlos B._

[Read full review](https://www.g2.com/survey_responses/nobelbiz-omni-review-7968334)

#### What Are G2 Users Discussing About NobelBiz OMNI+?

- [What is NobelBiz OMNI+ used for?](https://www.g2.com/discussions/what-is-nobelbiz-omni-used-for) - 1 comment

### [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews)

Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one.

**Average Rating:** 4.5/5.0

**Total Reviews:** 308

#### How Do G2 Users Rate Zendesk Contact Center?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Zendesk Contact Center?

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Team Lead
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Medium, 28% Small

#### What Do G2 Reviewers Say About Zendesk Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Zendesk Contact Center to be **easy to use and set up** , streamlining customer interactions for effective support.
- Users value the **efficient omnichannel support** of Zendesk, integrating various customer interactions into one cohesive experience.
- Users find Zendesk Contact Center to have a **user-friendly interface and seamless omnichannel capabilities** , enhancing overall efficiency and satisfaction.
- Users value the **omnichannel experience** of Zendesk Contact Center, enjoying seamless communication and insightful reporting tools.
- Users appreciate the **omnichannel support** of Zendesk, streamlining customer interactions and enhancing team collaboration for efficient service.

##### Cons

- Users struggle with **inefficient workflows** , as inconsistent SLAs and unpredictable ticket behavior hinder effective performance tracking.
- Users face **workflow disruptions** due to inconsistent SLAs and performance tracking, complicating everyday operations.
- Users struggle with **inefficiency** , citing inconsistent workflows and the cumbersome size of the Zendesk Contact Center plugin.
- Users express a need for **missing notification features** , impacting their responsiveness and overall ticket management experience.
- Users find Zendesk Contact Center's **process complexity** a hurdle, leading to inconsistent workflows and a challenging learning curve.

#### What Are Recent G2 Reviews of Zendesk Contact Center?

**["Powerful for workflows and automation, but reporting and admin setup can be frustrating"](https://www.g2.com/survey_responses/zendesk-contact-center-review-12965217)**

**Rating:** 4.5/5.0 stars

_— Sebastian E._

[Read full review](https://www.g2.com/survey_responses/zendesk-contact-center-review-12965217)

**["Seamless Omnichannel Communication with Zendesk"](https://www.g2.com/survey_responses/zendesk-contact-center-review-13105334)**

**Rating:** 4.5/5.0 stars

_— Christos F._

[Read full review](https://www.g2.com/survey_responses/zendesk-contact-center-review-13105334)

#### What Are G2 Users Discussing About Zendesk Contact Center?

- [What is Klaus used for?](https://www.g2.com/discussions/what-is-klaus-used-for)

### [Luware](https://www.g2.com/products/luware/reviews)

Luware delivers cloud-native solutions built for Microsoft Teams, empowering organizations to simplify communication, enhance customer service, and meet strict compliance requirements. With a modular suite spanning contact center, attendant console, workflow automation, and certified compliance recording, Luware unifies collaboration and customer engagement on one secure, scalable platform. Luware Nimbus is a powerful customer experience solution designed to grow with your business. It transforms Microsoft Teams into a customer service hub, offering a single platform to unite your organization’s capabilities—whether it’s an internal helpdesk, a branch office, or a global contact center. Experience effortless compliance and quality monitoring with Luware Recording, the definitive cloud-based solution for capturing, storing, and analyzing conversations across platforms. Backed by Verint’s cutting-edge recording technology and managed by industry-leading experts, it ensures your business stays secure, compliant, and ahead of the game. Protect your data, simplify adherence to regulations, and focus on growing your business—all with Luware Recording.

**Average Rating:** 4.4/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate Luware?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Call Routing:** 8.8/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.6/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Luware?

- **Seller:** [Luware](https://www.g2.com/sellers/luware)
- **Year Founded:** 2010
- **HQ Location:** Zurich, CH
- **Twitter:** @luware  
180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a751685038f8e086ef842d1dbd69a6d06ea8dead69031916963104539d72503b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fluware%2F&secure%5Burl_type%5D=linkedin_company_website)  
167 employees on LinkedIn®
- **Phone:** +41 58 404 28 00

#### Who Uses This Product?

- **Company Size:** 75% Large, 13% Small

#### What Do G2 Reviewers Say About Luware?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Luware, highlighting its intuitive interface and straightforward implementation process.
- Users love the **easy integrations** with MS Teams and other systems, enhancing their workflow and user experience.
- Users value the **seamless integration** with Microsoft Teams, enhancing daily workflows with effortless routing and management.
- Users appreciate the **quick and friendly customer support** from Luware, enhancing their overall experience with the product.
- Users appreciate the **quick and straightforward implementation** of Luware, making it accessible for all skill levels.

##### Cons

- Users note significant **missing features** such as full change history in reports and bulk user creation.
- Users face challenges with **complex customization** , experiencing time-consuming configurations and a steep learning curve for administrators.
- Users find the **complex features** of Luware require time-consuming configurations and present a steep learning curve.
- Users find the **complexity** of Luware's setup to be time-consuming and challenging, especially for smaller teams.
- Users find the **difficult setup** of Luware to be time-consuming, especially for complex workflows and advanced features.

#### What Are Recent G2 Reviews of Luware?

**["Very professional partner"](https://www.g2.com/survey_responses/luware-review-11536322)**

**Rating:** 5.0/5.0 stars

_— Luis Alexandre Bosshard A._

[Read full review](https://www.g2.com/survey_responses/luware-review-11536322)

**["Luware: A Well-Rounded Contact Center Solution"](https://www.g2.com/survey_responses/luware-review-11530364)**

**Rating:** 5.0/5.0 stars

_— Bradley J._

[Read full review](https://www.g2.com/survey_responses/luware-review-11530364)

### [Bland](https://www.g2.com/products/bland/reviews)

Bland AI is an enterprise voice AI platform built for complex, high-stakes phone calls in regulated industries including Healthcare, Financial Services, and Insurance. Bland automates millions of inbound calls per year for 250+ enterprises including Signant Health, Innovacer, Samsara, First Financial Bank, Mutual of Omaha, and Kin Insurance. Core Use Cases Healthcare: Patient scheduling and appointment reminders, remote patient monitoring outreach, prior authorizations, and prescription refills. Financial Services: Customer service inquiries, lead qualification, and debt collection. Insurance: Speed-to-lead follow-up, claims inquiries, and policy renewals. Why Regulated Industries Choose Bland Most voice AI tools are built on top of proprietary model providers — which means when they go down, you go down. When they change their pricing, yours changes too. Bland owns its infrastructure end-to-end. Fully self-hosted and deployable on-premise or within a VPC, Bland gives compliance, security, and IT teams complete control over where data lives and how it's processed with none of the third-party dependencies that create risk in regulated environments. Bland also provides deep observability into every agent interaction, including call transcripts and monitoring tools that let legal and compliance teams audit, improve, and govern AI behavior at scale. Get a live phone agent in production in 30 days. Our world-class Forward Deployed Engineers work alongside your team to ensure a fast deployment without compromising on quality and compliance. Bland is for the calls you can't afford to get wrong.

**Average Rating:** 5.0/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Bland?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Bland?

- **Seller:** [Bland AI](https://www.g2.com/sellers/bland-ai)
- **Company Website:** bland.ai
- **Year Founded:** 2023
- **HQ Location:** San Francisco
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=86bb9d70fad8b48cd7dff4a449347d1f74c3f5564b00efed0188af8949a5a39f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbland-ai&secure%5Burl_type%5D=linkedin_company_website)  
112 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 82% Small, 18% Medium

#### What Do G2 Reviewers Say About Bland?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Bland AI to be **extremely easy to use** , making setup and integration a simple process.
- Users praise the **powerful and easy-to-use platform** of Bland AI for building complex and engaging voice agents.
- Users value the **powerful and easy-to-use platform** of Bland AI for creating effective voice agents effortlessly.
- Users love Bland for its **powerful conversational AI** that enhances engagement and outperforms human interaction.
- Users appreciate the **easy integrations** offered by Bland AI, making setup and connectivity with apps seamless and efficient.

##### Cons

- Users find Bland to have **complex features** , but appreciate the available resources for training and support.
- Users find the platform **somewhat complex** , though improvements and resources help ease the learning process.
- Users find the **setup process complex** , but appreciate the improving tools and helpful training resources offered by Bland.
- Users find Bland's interface **complex and not very user-friendly** , but note improvements and helpful training resources.
- Users find the platform a bit **difficult to learn** , though improvements and resources are helping ease the process.

#### What Are Recent G2 Reviews of Bland?

**["From Zero to Voice Escalation in Hours with Bland AI"](https://www.g2.com/survey_responses/bland-review-12708180)**

**Rating:** 4.0/5.0 stars

_— Usman J._

[Read full review](https://www.g2.com/survey_responses/bland-review-12708180)

**["Bland is a One-Stop-Shop for Voice AI and an Industry Leader in this space."](https://www.g2.com/survey_responses/bland-review-12886609)**

**Rating:** 5.0/5.0 stars

_— Jennifer E._

[Read full review](https://www.g2.com/survey_responses/bland-review-12886609)

### [VoxDesk by 500apps](https://www.g2.com/products/voxdesk-by-500apps/reviews)

With VoxDesk's best-in-class call centre software, you can automate calls, improve team efficiency, and enhance customer experience. Best-in-class features like Predictive Dialer, Automated Voicemail Drops, Chrome extension, and Call analytics help organizations generate more leads. Get 50 apps with VoxDesk for just $14.99.

**Average Rating:** 4.8/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate VoxDesk by 500apps?

- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.3/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind VoxDesk by 500apps?

- **Seller:** [500apps](https://www.g2.com/sellers/500apps)
- **Year Founded:** 2019
- **HQ Location:** New York, California
- **Twitter:** @SitePing500apps  
26 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cd894b90935a8dfb70360d37a67e7623dc9270e72cee1f7acd5c237c0def3ee3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foutreachly-by-500apps%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 33% Small

#### What Do G2 Reviewers Say About VoxDesk by 500apps?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **call recording feature** that boosts staff productivity and provides real-time analytics effortlessly.
- Users highlight the **efficiency** of VoxDesk, benefiting from automated calls and real-time analytics that improve productivity.
- Users love the **real-time monitoring** in VoxDesk, boosting productivity with automated calls and instant analytics.

##### Cons

- Users find the **UI complex** , wishing for simpler navigation and more customization options for scripts and dashboards.
- Users note the **poor UI design** of VoxDesk, which feels complex and could benefit from more customization options.

#### What Are Recent G2 Reviews of VoxDesk by 500apps?

**["VoxDesk streamlines call center operations with its automation and analytics"](https://www.g2.com/survey_responses/voxdesk-by-500apps-review-10956818)**

**Rating:** 4.5/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/voxdesk-by-500apps-review-10956818)

**["Effortless Call Management with VoxDesk"](https://www.g2.com/survey_responses/voxdesk-by-500apps-review-8128986)**

**Rating:** 5.0/5.0 stars

_— Chelsea K._

[Read full review](https://www.g2.com/survey_responses/voxdesk-by-500apps-review-8128986)

### [Mobile Office for Genesys](https://www.g2.com/products/mobile-office-for-genesys/reviews)

Mobile Office for Genesys Cloud is the Mobile App that allows you to handle all types of Genesys interactions directly on your phone in a secure manner. It serves as a valuable extension to your desktop version of Genesys Cloud for your mobile workforce. Available for iOS and Android via AppFoundry.

**Average Rating:** 5.0/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Mobile Office for Genesys?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Mobile Office for Genesys?

- **Seller:** [ideal systems](https://www.g2.com/sellers/ideal-systems)
- **Year Founded:** 1997
- **HQ Location:** Vilvoorde, BE
- **Twitter:** @idealsystems  
75 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3141288b16241b25c3286879c50c79ef05c0166c5c1558e5b9daf4cc80e67709&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fideal-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Large, 33% Small

#### What Do G2 Reviewers Say About Mobile Office for Genesys?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Mobile Office for Genesys to be **easy to use** , providing a seamless mobile experience with full functionality.
- Users commend the **platform quality** of Mobile Office, enabling full queue features and a stable, user-friendly experience.
- Users value the **complete Genesys Cloud experience** on mobile, enhancing call handling with stability and ease of use.
- Users commend the **reliability** of Mobile Office for Genesys, highlighting its stability and ease of use on mobile devices.
- Users find Genesys Mobile Office to be a **simple extension** that enhances functionality away from their desks.

#### What Are Recent G2 Reviews of Mobile Office for Genesys?

**["Genesys Cloud in your pocket: real-time visibility and control from anywhere"](https://www.g2.com/survey_responses/mobile-office-for-genesys-review-12305171)**

**Rating:** 5.0/5.0 stars

_— Fortunato F._

[Read full review](https://www.g2.com/survey_responses/mobile-office-for-genesys-review-12305171)

**["Stable, Easy-to-Use Mobile Queue Handling with Powerful Call Features"](https://www.g2.com/survey_responses/mobile-office-for-genesys-review-12292880)**

**Rating:** 5.0/5.0 stars

_— Alexandra M._

[Read full review](https://www.g2.com/survey_responses/mobile-office-for-genesys-review-12292880)

### [Thulium](https://www.g2.com/products/thulium/reviews)

Thulium is a cloud-based contact center and omnichannel communication platform that integrates telephony, digital messaging, AI-driven tools, and customer relationship management into a single operational interface. The software is categorized as a Contact Center as a Service (CCaaS) and Help Desk solution designed to help customer support teams centralize multi-channel interactions and eliminate the operational friction of managing disconnected tools. It serves a broad audience, from growing small-to-medium businesses to large enterprises requiring scalable customer service infrastructure. The system functions by consolidating disparate communication streams into a unified agent dashboard, ensuring immediate access to customer context and interaction history. By bridging these channels, Thulium enables organizations to maintain consistent service standards, improve response times, and reduce technical overhead in high-volume environments. Omnichannel Integration: Consolidates VoIP telephony with advanced queuing, email, WhatsApp, Messenger, Instagram, and 24/7 website chatbots into a single agent view. Open API and Seamless Connectivity: Features an open API that allows for fluid integration with major CRM and ERP systems, ensuring automated data flow between the contact center and the company’s system of record. AI and Automation Suite: Enhances agent productivity through an AI Assistant for conversation summarization, real-time automated translations, and Voice Analytics for keyword identification. Advanced Operational Reporting: Provides real-time analytics and reporting on key performance indicators (KPIs), helping managers monitor SLAs, team efficiency, and call center load. Integrated VoIP Infrastructure: Includes a built-in telephony operator with dynamic IVR capabilities and high-quality AI voices powered by 11Labs for a professional caller experience. Thulium also includes a built-in CRM module that automatically displays customer cards during active interactions, eliminating the need for manual data entry. The platform’s open API remains a core competitive advantage, allowing technical teams to build custom workflows and connect proprietary software, ensuring that all customer data remains synchronized across the entire business ecosystem without extra manual work.

**Average Rating:** 5.0/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Thulium?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Thulium?

- **Seller:** [Thulium](https://www.g2.com/sellers/thulium)
- **Year Founded:** 2006
- **HQ Location:** Cracow , PL
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d461eef8eb4108f3ae786e589b7712cf5f839ceab09d478a62a07592513524b4&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fthulium&secure%5Burl_type%5D=linkedin_company_website)  
63 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 40% Small

#### What Do G2 Reviewers Say About Thulium?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **wide range of configuration options** in Thulium, enhancing efficiency for both inbound and outbound calls.
- Users value the **professional and helpful customer support** from Thulium, enhancing their overall experience with the product.
- Users value the **customizability** of Thulium, which suits various telemarketing and customer service needs effectively.
- Users value the **wide range of configuration options** in Thulium, enhancing their call center and telemarketing functionalities.
- Users appreciate the **ease of use** of Thulium, highlighting its intuitive design and helpful support.

##### Cons

- Users face challenges due to **insufficient user permission selection** , which limits their ability to manage contacts effectively.
- Users experience **insufficient user permission selection** in Thulium, leading to limitations in data access and management.

#### What Are Recent G2 Reviews of Thulium?

**["Reliability and a reliable customer support department - Thulium only!"](https://www.g2.com/survey_responses/thulium-review-10551589)**

**Rating:** 5.0/5.0 stars

_— Kamil ._

[Read full review](https://www.g2.com/survey_responses/thulium-review-10551589)

**["I highly recommend the Thulium system"](https://www.g2.com/survey_responses/thulium-review-10520598)**

**Rating:** 5.0/5.0 stars

_— Grzegorz M._

[Read full review](https://www.g2.com/survey_responses/thulium-review-10520598)

### [alohaa.ai](https://www.g2.com/products/alohaa-ai/reviews)

Alohaa provides Omni-channel products - Virtual phone number, IVR, Cloud Telephony, Whatsapp, SMS, all under one easy-to-use, highly-affordable platform. With its cloud-based infrastructure, Alohaa offers flexibility and scalability to adapt to varying business needs.  The software streamlines call routing, automates customer interactions, and enhances communication efficiency, catering to diverse industries, and offering tailored solutions for customer service, sales, and support sectors. Its user-friendly interface and advanced features make it a preferred choice for 400+ businesses.

**Average Rating:** 4.9/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate alohaa.ai?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind alohaa.ai?

- **Seller:** [Alohaa](https://www.g2.com/sellers/alohaa)
- **Year Founded:** 2021
- **HQ Location:** Hyderabad, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=30778bf62501f41186879bb1e723e1bf26ae9da2431c1e4efdd93f0f7422d9d0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falohaa-official%2F&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About alohaa.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **affordability** of alohaa.ai, as it allows 50+ agents and all features at a low cost.
- Users appreciate the **affordable virtual number options** offered by alohaa.ai, which benefit businesses and agencies significantly.
- Users love the **call recording feature** that allows unlimited agents, enhancing teamwork and accountability.
- Users praise the **excellent customer service** of alohaa.ai, appreciating the prompt support from the team.
- Users value the **flexibility** of alohaa.ai, allowing over 50 agents at a low cost with full feature access.

##### Cons

- Users feel that the **high cost** associated with calling increases as usage rises, making it less economical.

#### What Are Recent G2 Reviews of alohaa.ai?

**["its a good tool for telecalling and managing all my team from one dashboard"](https://www.g2.com/survey_responses/alohaa-ai-review-10679569)**

**Rating:** 5.0/5.0 stars

_— Jagadeesh K._

[Read full review](https://www.g2.com/survey_responses/alohaa-ai-review-10679569)

**["Alohaa Review."](https://www.g2.com/survey_responses/alohaa-ai-review-10883214)**

**Rating:** 5.0/5.0 stars

_— Subhankar N._

[Read full review](https://www.g2.com/survey_responses/alohaa-ai-review-10883214)

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