PolyAI
PolyAI builds customer-led voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business, including banks, hotels, insurers, restaurants, retail and telecoms. Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency. PolyAI has been recognized by Forbes in their 2023 AI 50, Gartner as a Cool Vendor in Conversational AI, and CB Insights in their 2021 AI 100. PolyAI has been featured in Bloomberg, The Washington Post, The Wall Street Journal, The New York Times, Forbes and TechCrunch.
Average Rating: 5.0/5.0
Total Reviews: 12
Who Is the Company Behind PolyAI?
- Seller: PolyAI
- Year Founded: 2017
- HQ Location: London, England
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Twitter: @polyaivoice
9,414 Twitter followers -
LinkedIn® Page: www.linkedin.com
369 employees on LinkedIn®
Who Uses This Product?
- Company Size: 50% Large, 25% Medium
What Do G2 Reviewers Say About PolyAI?
AI-generated summary from verified user reviews
Pros
- Users highlight the automation and efficiency of PolyAI, making it a valuable voice assistant tool for seamless interactions.
- Users appreciate the automation and efficiency of PolyAI, enhancing customer interactions with seamless conversational AI.
- Users value the 24/7 support of PolyAI, feeling it provides real-time assistance that resonates with human interaction.
- Users find PolyAI's AI integration excellent for creating seamless, customer-led conversational AI experiences.
- Users find PolyAI to be a powerful automated voice assistant for creating seamless conversational AI experiences.
Cons
- Users find PolyAI slow at times and report issues with annoying advertising detracting from the experience.
- Users report lagging issues that disrupt the experience, along with some frustrating advertisements during usage.
- Users find the slow loading times frustrating, impacting their experience and engagement with PolyAI.
- Users find the slow performance of PolyAI frustrating, particularly when combined with distracting advertisements.
- Users find the slow speed of PolyAI frustrating at times, compounded by irritating advertising interruptions.
What Are Recent G2 Reviews of PolyAI?
Rating: 5.0/5.0 stars
— Rocio C.
"Very useful voice assistant tool"
Rating: 5.0/5.0 stars
— Buket K.

