G2

Chloe Nicole L.

Talent Acquisition/Specialized Talent Sourcer at Cooper Health

Small-Business (50 or fewer emp.)

2/14/2024

"TeleWizard is your very own 24/7 automated support."

5/5

What do you like best about TeleWizard?

TeleWizard is the future of customer service. Providing 24/7 support and great customer engagement. This AI tool is not only helpful for starting a business that needs more assistance in having a structured process but also for big and busy companies that need replacement manpower. Its an tool that is easy to set up and manage. Review collected by and hosted on G2.com.

What do you dislike about TeleWizard?

The thing I dislike is probably some delays in terms of responses that take 5-10 mins. Also, there are times when the bot is having a hard time catching up on the concern being provided by the customer. But I know through time and advances in terms of technology this minor problem could be fixed and improved. Review collected by and hosted on G2.com.

What problems is TeleWizard solving and how is that benefiting you?

It helps my cousin's small business be more customer-friendly and good feedback from our clients builds up a great image for the company.

This AI tool also helps us minimize the cost of labor as this is already helping in answering all our customer's concerns. Using these tools has made our small business profit 35% higher than when we were using a different platform. Review collected by and hosted on G2.com.