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TeleWizard Reviews & Product Details

TeleWizard is a U.S.-based AI phone answering and virtual receptionist solution developed by NextGen AI Tech LLC, a registered Delaware company. It provides businesses with an AI phone agents that handle inbound and outbound calls, appointment scheduling, lead qualification, and customer support. Designed for small businesses to large enterprises, TeleWizard helps companies improve customer engagement, reduce operational costs, eliminate wait times, and ensure every call is handled efficiently. With 24/7 availability, businesses can provide uninterrupted customer service without the need for human operators, making it an effective solution for industries with high call volumes. The platform offers AI call handling, real-time call analytics, automated appointment scheduling, lead qualification, and multilingual support for over 36 languages. It seamlessly integrates with CRM, scheduling, and customer support platforms such as Google Calendar, Microsoft Calendar, Freshdesk, Zendesk, Clio, Lawmatics and more to streamline workflow automation. Additional capabilities include AI-generated call summaries, after-call work automation, sentiment analysis, and in-call actions like note-taking, updating records and pulling information. TeleWizard also features an AI Supervisor, which monitors call performance in real time, provides coaching insights, and ensures that calls meet predefined quality standards. The real-time call analytics dashboard gives businesses valuable insights into call trends, CSAT, customer sentiment, and agent efficiency, allowing for data-driven improvements. By automating phone calls, analyzing call data in real time, and streamlining post-call processes, TeleWizard helps businesses reduce missed opportunities, enhance customer satisfaction, and increase operational efficiency. Industries such as healthcare, legal services, real estate, financial services, and e-commerce benefit from its ability to screen and qualify leads, schedule appointments, and handle customer inquiries instantly. For customer support teams, after-call work automation reduces manual tasks, ensuring that call notes, CRM updates, and follow-ups happen in real-time. With 24/7 availability, AI-driven analytics, and automated post-call workflows, TeleWizard ensures businesses remain responsive, improve service quality, and make data-driven decisions to optimize customer interactions.

Seller

TeleWizard

Discussions

TeleWizard Community

Languages Supported

Arabic, Catalan, Danish, German, English, Finnish, French, Hindi, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Tamil, Turkish, Ukrainian, Urdu, Chinese (Simplified)

Overview by

Atef Hashem

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MM

Mahendraprabu M.

Technical lead

Electrical/Electronic Manufacturing

Mid-Market (51-1000 emp.)

12/10/2024

"Experience about telewizard for the past 2 months."

4.5/5

What do you like best about TeleWizard?

Telewizard offers a AI call support. By simply feeding a knowledge base or providing your brand's domain link, it can easily access relevant information and deliver prompt, polite and accurate responses to the customer through out the call. This engage with a personal touch with the customer through out the call. Setting it up to freshdesk is very easy and every call comes with a complete transcription and summarized notes, this will save a time if not we should listen to the entire call. This can handle unlimited number of calls and ensure no customer frustration experience due to delayed response. The key advantages is the reduction of abandoned calls by providing fast and efficient support, leading to a greater customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about TeleWizard?

The tool is little expensive, and each time you make changes to the settings it consumes a significant amount of credits. I was unaware of this at the first and led to a lost of credits and later I got to know about it from their team. Review collected by and hosted on G2.com.

CL

Chloe Nicole L.

Talent Acquisition/Specialized Talent Sourcer at Cooper Health

Small-Business (50 or fewer emp.)

2/14/2024

"TeleWizard is your very own 24/7 automated support."

5/5

What do you like best about TeleWizard?

TeleWizard is the future of customer service. Providing 24/7 support and great customer engagement. This AI tool is not only helpful for starting a business that needs more assistance in having a structured process but also for big and busy companies that need replacement manpower. Its an tool that is easy to set up and manage. Review collected by and hosted on G2.com.

What do you dislike about TeleWizard?

The thing I dislike is probably some delays in terms of responses that take 5-10 mins. Also, there are times when the bot is having a hard time catching up on the concern being provided by the customer. But I know through time and advances in terms of technology this minor problem could be fixed and improved. Review collected by and hosted on G2.com.

What problems is TeleWizard solving and how is that benefiting you?

It helps my cousin's small business be more customer-friendly and good feedback from our clients builds up a great image for the company.

This AI tool also helps us minimize the cost of labor as this is already helping in answering all our customer's concerns. Using these tools has made our small business profit 35% higher than when we were using a different platform. Review collected by and hosted on G2.com.

LS

Linda S.

Technical Support Agent

Enterprise (> 1000 emp.)

3/9/2024

"Solid AI Based Backing"

3.5/5

What do you like best about TeleWizard?

Telewizard give sensation of having a solid computer based intelligence partner for my client care needs. It handles essential requests proficiently, letting loose me to zero in on additional perplexing client issues. Clients can get help at whatever point they need it, which is an immense in addition to for my business. Review collected by and hosted on G2.com.

What do you dislike about TeleWizard?

I've seen is that a periodic web association hiccup can disturb Telewizard's usefulness. While these examples are uncommon, they can be disappointing for both me and the client on the off chance that they occur during a call. Review collected by and hosted on G2.com.