Top Free AI Chatbots Software - Page 2

How Many AI Chatbots Software Products Does G2 Track?

Total Products under this Category: 1,328

Category Stats (Oct 2026)

  • Average Rating: 4.6/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Social Intents (+1.36%) - Among all products in this category, Social Intents recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank AI Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 70,300+ Authentic Reviews
  • 1,328+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Chatbots Software

G2 Grid® for AI Chatbots Software plotting products by satisfaction and market presence

Highlighted products: ChatGPT, Claude, Notion, Gemini, Perplexity, ClickUp, Zapier, and 1min.AI.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-chatbots/grids.json?focus%5B%5D=chatgpt&focus%5B%5D=claude-2025-12-11&focus%5B%5D=notion&focus%5B%5D=google-gemini&focus%5B%5D=perplexity&focus%5B%5D=clickup&focus%5B%5D=zapier&focus%5B%5D=1min-ai)

Zoom Virtual Agent

Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand context, reason through complex requests, and take action to resolve issues end to end. Natively connected to Zoom Contact Center, it enables seamless handoffs between virtual and live agents while powering connected workflows and insights through Zoom Quality Management —unifying every channel into a consistent customer journey and driving continuous optimization. Built on Zoom’s scalable, secure platform, it’s fast to deploy, easy to manage, and flexible enough to grow with your business—giving customers instant answers without waiting on live support, reducing customer effort, and driving long-term loyalty that creates measurable financial upside.

Average Rating: 4.5/5.0

Total Reviews: 213

How Do G2 Users Rate Zoom Virtual Agent?

  • Understanding: 6.7/10 (Category avg: 8.8/10)
  • Ease of Use: 8.7/10 (Category avg: 9.1/10)
  • Reliability: 5.8/10 (Category avg: 8.8/10)
  • Error Learning: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Zoom Virtual Agent?

  • Seller: Zoom
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • Twitter: @zoom
    1,042,714 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,013 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Retail
  • Company Size: 73% Medium, 23% Small

What Do G2 Reviewers Say About Zoom Virtual Agent?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the seamless connectivity of Zoom Virtual Agent for efficient customer support and easy customization.
  • Users find Zoom Virtual Agent's ease of use remarkable, allowing seamless setup and integration for efficient customer support.
  • Users value the seamless integration of Zoom Virtual Agent within the Zoom ecosystem, enhancing overall efficiency and customer support.
  • Users appreciate the automation capabilities of Zoom Virtual Agent, enabling instant responses and enhancing the customer experience.
  • Users appreciate the helpful automation of Zoom Virtual Agent, enhancing customer experience and reducing response times efficiently.
Cons
  • Users note the limitations of AI in Zoom Virtual Agent, particularly with complex queries and scripted responses.
  • Users report that AI inaccuracies limit the Zoom Virtual Agent's effectiveness, particularly with complex or nuanced queries.
  • Users experience inaccuracy with Zoom Virtual Agent, as it struggles with complex queries and often provides unhelpful responses.
  • Users find a challenging learning curve with Zoom Virtual Agent due to complex queries and setup requirements.
  • Users find Zoom Virtual Agent not intuitive, struggling with complex queries and requiring significant setup and tuning efforts.

What Are Recent G2 Reviews of Zoom Virtual Agent?

What Are G2 Users Discussing About Zoom Virtual Agent?

ILUM

Ilum: A Data Platform Built by Data Engineers, for Data Engineers Ilum is a Data Lakehouse platform that unifies data management, distributed processing, analytics, and AI workflows for AI engineers, data engineers, data scientists, and analysts. It belongs to the Data Platform, Data Lakehouse, and Data Engineering software categories and supports flexible deployment across cloud, on-premise, and hybrid environments. Ilum enables technical teams to build, operate, and scale modern data infrastructure using open standards. It integrates tools for batch processing, stream processing, notebook-based exploration, workflow orchestration, and business intelligence, All In a Single Platform. Ilum supports modern open table formats like Delta Lake, Apache Iceberg, Apache Hudi, and Apache Paimon. It also offers native integration with Apache Spark and Trino for compute, with Apache Flink support currently in development. Key features include: - SQL Editor: Query Delta, Iceberg, Hudi, or Spark SQL with autocomplete, result previews, and metadata inspection. - Data Lineage & Catalog: Visualize data flow using OpenLineage and explore datasets through a searchable Data Catalog. - Notebook Integration: Use built-in Jupyter notebooks pre-wired to Spark, metadata, and your data environment for exploration or modeling. - Spark Job Management: Submit, monitor, and debug Spark jobs with integrated logs, metrics, scheduling, and a built-in Spark History Server. - Trino Support: Run federated queries across multiple data sources using Trino directly from within Ilum. - Declarative Pipelines: Define repeatable ETL and analytics pipelines, with dependency tracking and recovery logic. - Automatic ERD Diagrams: Instantly generate ER diagrams from schemas to aid in data understanding and onboarding. - ML Experimentation & Tracking: Includes MLflow for managing experiments, tracking parameters, metrics, and artifacts, fully integrated with notebooks and data pipelines to streamline model development workflows. - AI Integration & Deployment: Supports both classical ML and modern AI use cases, including GenAI workflows, vector search, and embedding-based applications. Models can be registered, versioned, and deployed for inference within declarative pipelines. - Built-in AI Agent Interface: Ilum integrates, providing a GPT-style interface to interact with your data, trigger pipelines, generate SQL, or explore metadata using natural language, bringing GenAI capabilities directly into your data platform. - BI Dashboards: Native support for Apache Superset, with JDBC integration for Tableau, Power BI, and other BI tools. Additional highlights: - Multi-Cluster Management: Connect multiple Spark or Kubernetes clusters to scale and isolate workloads. - Fine-Grained Access Control: LDAP, OAuth2, and Hydra integration for secure, role-based access. - Hybrid Ready: Designed to replace Databricks or Cloudera in environments where cloud adoption is partial, regulated, or not possible.

Average Rating: 4.9/5.0

Total Reviews: 23

How Do G2 Users Rate ILUM?

  • Understanding: 10.0/10 (Category avg: 8.8/10)
  • Ease of Use: 9.3/10 (Category avg: 9.1/10)
  • Reliability: 10.0/10 (Category avg: 8.8/10)
  • Error Learning: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind ILUM?

  • Seller: Ilum
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Santa Fe, US
  • Twitter: @IlumCloud
    19 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications
  • Company Size: 52% Large, 35% Medium

What Do G2 Reviewers Say About ILUM?

AI-generated summary from verified user reviews

Pros
  • Users praise ILUM for its ease of use, with a clean UI and quick deployment enhancing productivity and workflow.
  • Users praise ILUM for its seamless integration, user-friendly interface, and excellent customer support, streamlining data management effectively.
  • Users value the seamless integrations of ILUM, enhancing productivity by connecting various systems and streamlining workflows.
  • Users love the ease of setup with ILUM, noting quick deployments and user-friendly interfaces that enhance productivity.
  • Users value the easy integrations of ILUM, enhancing their data workflows and simplifying complex processes effortlessly.
Cons
  • Users note that the complex setup of ILUM can be challenging, requiring time and effort to configure properly.
  • Users note the difficult setup of ILUM, requiring experimentation and digging for advanced configurations and integrations.
  • Users note the steep learning curve for new users, though intuitive daily use improves after initial setup.
  • Users note that the UX could be improved with more intuitive navigation and clearer configuration options.
  • Users find ILUM's complexity in advanced configurations may require time and effort to fully navigate and optimize.

What Are Recent G2 Reviews of ILUM?

Amazon Connect

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Average Rating: 4.4/5.0

Total Reviews: 83

How Do G2 Users Rate Amazon Connect?

  • Understanding: 8.3/10 (Category avg: 8.8/10)
  • Ease of Use: 9.2/10 (Category avg: 9.1/10)
  • Reliability: 10.0/10 (Category avg: 8.8/10)
  • Error Learning: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Amazon Connect?

  • Seller: Amazon Web Services (AWS)
  • Year Founded: 2006
  • HQ Location: Seattle, WA
  • Twitter: @awscloud
    2,232,483 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    148,266 employees on LinkedIn®
  • Ownership: NASDAQ: AMZN

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 49% Medium, 30% Large

What Do G2 Reviewers Say About Amazon Connect?

AI-generated summary from verified user reviews

Pros
  • Users find Amazon Connect to be very easy to set up and use, enhancing their remote customer service experience.
  • Users value the efficiency of Amazon Connect, appreciating its easy setup, scalability, and powerful analytics features.
  • Users praise the flexibility and scalability of Amazon Connect, enabling easy customization and integration with AWS services.
  • Users find the easy setup of Amazon Connect particularly beneficial for scaling and customizing their contact solutions.
  • Users love the easy setup and scalability of Amazon Connect, enhancing business operations with powerful features.
Cons
  • Users find the setup and management complex, particularly teams lacking deep AWS expertise, impacting usability.
  • Users find the complex setup and management of Amazon Connect challenging, particularly for teams lacking AWS expertise.
  • Users find the difficult setup of Amazon Connect challenging, particularly if lacking AWS experience.
  • Users report that improvements are needed in Amazon Connect's documentation and integration reliability for smoother functionality.
  • Users find the initial difficulties in setup and management challenging, particularly without prior AWS experience.

What Are Recent G2 Reviews of Amazon Connect?

What Are G2 Users Discussing About Amazon Connect?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

Apollo.io

Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs.

Average Rating: 4.7/5.0

Total Reviews: 9,443

How Do G2 Users Rate Apollo.io?

  • Understanding: 7.5/10 (Category avg: 8.8/10)
  • Ease of Use: 9.0/10 (Category avg: 9.1/10)
  • Reliability: 9.2/10 (Category avg: 8.8/10)
  • Error Learning: 9.2/10 (Category avg: 8.1/10)

Who Is the Company Behind Apollo.io?

  • Seller: Apollo.io
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Business Development Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 67% Small, 29% Medium

What Do G2 Reviewers Say About Apollo.io?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Apollo.io, enhancing their lead generation and CRM integration seamlessly.
  • Users value the user-friendly interface and automation features of Apollo.io, enhancing their lead generation efficiency.
  • Users value the robust search and filtering capabilities of Apollo.io, enhancing their outreach and campaign management efficiency.
  • Users appreciate the streamlined prospecting and outreach capabilities of Apollo.io, enhancing efficiency and targeting in lead generation.
  • Users appreciate the time-saving features of Apollo.io, streamlining their outreach and enhancing sales efficiency.
Cons
  • Users find missing features frustrating, particularly in layout customization, email templates, and integration options.
  • Users indicate that inaccurate data in Apollo.io can lead to frustrations with lead information and missing emails.
  • Users find the steep learning curve of Apollo.io challenging, hindering effective navigation and utilization of its features.
  • Users note limited features and variable accuracy, necessitating manual checks and selective outreach, which can overwhelm new users.
  • Users experience data inaccuracy with Apollo.io, leading to unreliable contact information that requires verification.

What Are Recent G2 Reviews of Apollo.io?

What Are G2 Users Discussing About Apollo.io?

marketbetter

marketbetter.ai is the all-in-one AI-powered lead engagement and communication platform used by fortune 5000 companies to acquire and convert new prospects. marketbetter's innovative AI platform 10x's your marketing team. marketbetter's behavioral based nudging helps businesses respond to leads instantly, anytime of the day or night—significantly increasing lead conversion rates and revenue. marketbetter helps businesses book more meetings, generate SEO content for targeted keywords, and auto enriches your leads . Businesses can easily install and identify their top prospects and start engaging with them via channels that are familiar to them such as Microsoft Teams or Slack. Additionally, with marketbetter's AI assistance, businesses can efficiently handle prospect inquiries seamlessly across all communication channels, providing timely and accurate responses that drive leads. marketbetter uses conversational insights to then address content by addressing the most pressing prospect questions and interactions. By using a combination of the interactions, keyword metrics and images, marketbetter is able to provide you content that will leave your competitors in the SEO dust.

Average Rating: 4.9/5.0

Total Reviews: 27

How Do G2 Users Rate marketbetter?

  • Understanding: 9.2/10 (Category avg: 8.8/10)
  • Ease of Use: 9.4/10 (Category avg: 9.1/10)
  • Reliability: 10.0/10 (Category avg: 8.8/10)
  • Error Learning: 9.6/10 (Category avg: 8.1/10)

Who Is the Company Behind marketbetter?

Who Uses This Product?

  • Top Industries: Telecommunications, Information Technology and Services
  • Company Size: 37% Medium, 37% Small

What Do G2 Reviewers Say About marketbetter?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Marketbetter, appreciating its intuitive setup and responsive customer support.
  • Users find Marketbetter's easy setup a significant advantage, facilitating quick onboarding and effective use of the platform.
  • Users appreciate the customizability and flexibility of MarketBetter, enhancing their marketing strategies and organizational efficiency.
  • Users appreciate the task categorization and outreach capabilities of Marketbetter, enhancing their engagement and reply rates significantly.
  • Users find the implementation ease of MarketBetter exceptional, with quick setup and seamless integration enhancing their workflows.
Cons
  • Users face a significant learning curve due to complex UI and backend integrations, requiring time to fully understand.
  • Users find navigation cumbersome and complex, often needing assistance to manage the platform effectively.
  • Users find the interface complex, requiring external help and guidance to navigate effectively and realize its full potential.
  • Users find the complex interface challenging, requiring assistance for navigation and content updates.
  • Users find the complexity of the platform overwhelming, often needing assistance to navigate and utilize its features.

What Are Recent G2 Reviews of marketbetter?

Salesgroup AI Chatbot

Turn visitors into loyal customers with our all-in-one platform. Automate conversations with an AI-powered chatbot, support customers instantly with live chat, and showcase reviews to build trust, all from one simple dashboard.

Average Rating: 4.9/5.0

Total Reviews: 21

How Do G2 Users Rate Salesgroup AI Chatbot?

  • Ease of Use: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Salesgroup AI Chatbot?

Who Uses This Product?

  • Company Size: 62% Small, 33% Medium

What Do G2 Reviewers Say About Salesgroup AI Chatbot?

AI-generated summary from verified user reviews

Pros
  • Users find the helpful and efficient responses of the Salesgroup AI Chatbot invaluable for customer engagement and support.
  • Users appreciate the effective communication of the Salesgroup AI Chatbot, enhancing client support and engagement seamlessly.
  • Users appreciate the helpful support of Salesgroup AI Chatbot, enhancing client interactions and guiding users effectively.
  • Users value the ease of use of Salesgroup AI Chatbot for quick answers and effortless appointment scheduling.
  • Users appreciate the speed and efficiency of the Salesgroup AI Chatbot in providing quick responses and support.
Cons
  • Users experience usage limitations with Salesgroup AI Chatbot, requiring manual updates and facing issues with reminder flexibility.
  • Users find the AI's inability to handle complex legal questions limiting, preferring direct client interactions instead.
  • Users experience occasional generic replies from the chatbot, but training it with custom FAQs improves performance.
  • Users desire more style customization options for the Salesgroup AI Chatbot to better fit their brand identity.
  • Users feel the limited language support hinders communication with Asian tourists, needing improvements in translations.

What Are Recent G2 Reviews of Salesgroup AI Chatbot?

Simplified

Simplified is the one app to create, collaborate, and scale your marketing. Design, write marketing copy, create videos, collaborate, and publish to socials—all in the same place. Built for speed and simplicity, Simplified helps over 2,000,000 creators, marketers and businesses to scale their marketing, streamline their workflows, and get work done in a few clicks. With a no-code design editor, AI writer, stunning templates, multiple brand kits, unlimited workspaces, and in-app publishing, you can start and finish your marketing without switching tabs. Ever.

Average Rating: 4.6/5.0

Total Reviews: 4,447

How Do G2 Users Rate Simplified?

  • Understanding: 8.8/10 (Category avg: 8.8/10)
  • Ease of Use: 8.9/10 (Category avg: 9.1/10)
  • Reliability: 7.5/10 (Category avg: 8.8/10)
  • Error Learning: 7.5/10 (Category avg: 8.1/10)

Who Is the Company Behind Simplified?

  • Seller: Simplified
  • Year Founded: 2020
  • HQ Location: San Francisco, US
  • Twitter: @sosimplified
    7,924 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    51 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, Owner
  • Top Industries: Writing and Editing, Marketing and Advertising
  • Company Size: 94% Small, 4% Medium

What Do G2 Reviewers Say About Simplified?

AI-generated summary from verified user reviews

Pros
  • Users find Simplified's interface exceptionally easy to use, with intuitive tools that deliver results quickly and effectively.
  • Users find the ease of use of Simplified exceptional, allowing for efficient writing of various documents effortlessly.
  • Users love the unique content creation capabilities of Simplified, streamlining their workflow across various business needs.
  • Users love the time-saving features of Simplified, enhancing collaboration and producing high-quality marketing materials effortlessly.
  • Users love the ease of use of Simplified, making complex tasks simple and accessible for everyone.
Cons
  • Users express frustration over limited credits, wishing for more affordable subscription options to enhance app usage.
  • Users feel the credit system limits accessibility for students, suggesting a subscription model for better affordability.
  • Users find that the AI's limitations in generating responses can hinder its overall effectiveness, despite its appealing style.
  • Users report insufficient credits leading to frustrating experiences, with requests timing out and support responsiveness lacking.
  • Users find the app expensive due to high subscription costs and limited trial options, impacting accessibility for students.

What Are Recent G2 Reviews of Simplified?

What Are G2 Users Discussing About Simplified?

CoSupport AI

CoSupport AI is a fully customizable AI platform for customer service — designed to automate, scale, and enhance support operations at every level.

Average Rating: 4.9/5.0

Total Reviews: 13

How Do G2 Users Rate CoSupport AI?

  • Understanding: 9.8/10 (Category avg: 8.8/10)
  • Ease of Use: 9.7/10 (Category avg: 9.1/10)
  • Reliability: 10.0/10 (Category avg: 8.8/10)
  • Error Learning: 9.8/10 (Category avg: 8.1/10)

Who Is the Company Behind CoSupport AI?

  • Seller: CoSupport AI
  • Year Founded: 2020
  • HQ Location: 5356 Hermitage Ave., Valley Village, CA, 91607, US
  • Twitter: @cosupportai
    76 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 54% Small, 38% Medium

What Do G2 Reviewers Say About CoSupport AI?

AI-generated summary from verified user reviews

Pros
  • Users value the fast integration and precise responses of CoSupport AI, enhancing support efficiency significantly.
  • Users value the time-saving integration of CoSupport AI, achieving efficiency without disrupting their workflow.
  • Users value the efficient integration and significant reduction in response time provided by CoSupport AI, enhancing productivity.
  • Users value the precise and easy-to-implement responses of CoSupport AI, enhancing support efficiency significantly.
  • Users find CoSupport AI extremely helpful, enhancing support efficiency and providing tailored solutions for their needs.
Cons
  • Users find the difficult setup process for CoSupport AI to be tedious and time-consuming despite team assistance.
  • Users find the difficult implementation of CoSupport AI challenging, hindering initial onboarding and team integration.
  • Users find the integration difficulty a significant challenge during initial onboarding and team collaboration.
  • Users find the learning curve challenging, but the Co-Support team provides valuable guidance throughout the process.
  • Users find the initial setup and integration with CoSupport AI to be quite challenging and complicated.

What Are Recent G2 Reviews of CoSupport AI?

Fini

Fini is the #1 AI agent for customer service. Fini doesn’t just answer, it learns directly from your real support tickets, understands context and emotion, and takes precise actions to resolve the majority of your support volume. When needed, Fini seamlessly hands off complex cases to your team with full conversation and action history, ensuring no customer is left behind. Fini consistently delivers more accurate, higher-quality answers and handles more complex queries than any other AI agent. Fini comes with the industry’s most robust end-to-end capabilities, empowering teams to analyze, train, test, and deploy - all within a secure, no-code workspace designed for continuous quality improvement. - Analyze: Instantly surface deep insights and AI-powered suggestions to maximize performance and spot new automation opportunities. - Train: Simple, no-code tools to configure Fini’s knowledge, workflows, tone, and actions, continuously adapting from real ticket data. - Test: A full-featured testing suite to evaluate, refine, and ensure Fini’s answer quality and reliability before and after you go live. - Deploy: Easily launch Fini across all your customer service channels and helpdesks, including Zendesk, Intercom, Salesforce, HubSpot, and more. Fini is powered by the proprietary RAGless Retrieval Engine, a breakthrough RAGless architecture purpose-built for support automation. Every layer is optimized for precision, speed, security, and reliability, allowing Fini to autonomously resolve more conversations, across more channels, than competing AI agents. Fini integrates natively or via API with all major helpdesks, CRMs, and channels, and adapts to your unique workflows. Your team can focus on priority issues, using full context and Copilot assist, while Fini continuously improves from every interaction, raising the standard for customer satisfaction at scale. Choose Fini to deliver instant, empathy-driven support, while your team enjoys more time for high-value work and your business achieves the next level of customer success.

Average Rating: 4.8/5.0

Total Reviews: 15

How Do G2 Users Rate Fini?

  • Ease of Use: 9.5/10 (Category avg: 9.1/10)
  • Reliability: 10.0/10 (Category avg: 8.8/10)
  • Error Learning: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Fini?

  • Seller: Fini
  • Year Founded: 2022
  • HQ Location: Amsterdam, NL
  • LinkedIn® Page: www.linkedin.com
    100 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 60% Medium, 33% Small

What Do G2 Reviewers Say About Fini?

AI-generated summary from verified user reviews

Pros
  • Users highlight the exceptional customer support from Fini, showcasing commitment and responsiveness to their needs.
  • Users find Fini's easy integrations exceptionally valuable, enhancing usability and overall experience right from the start.
  • Users find Fini's team exceptionally helpful, providing quick support and accommodating feedback to enhance the experience.
  • Users praise Fini for its exceptional support and integration, making it feel like a true partnership.
  • Users value the customizability of Fini, enhancing their experience with tailored features and exceptional support.

What Are Recent G2 Reviews of Fini?

Evant

Evant is a text messaging platform for communities, organizations and non-profits. Use SMS for communication, getting people to reply and gathering engagement info. Evant also offers Voice and Speech options aswell.

Average Rating: 4.9/5.0

Total Reviews: 11

How Do G2 Users Rate Evant?

  • Understanding: 10.0/10 (Category avg: 8.8/10)
  • Ease of Use: 9.8/10 (Category avg: 9.1/10)
  • Reliability: 10.0/10 (Category avg: 8.8/10)
  • Error Learning: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Evant?

Who Uses This Product?

  • Company Size: 55% Small, 45% Medium

What Are Recent G2 Reviews of Evant?

Zaapi

The Future of Conversational CX Zaapi is a comprehensive AI-driven Customer Experience (CX) platform designed for the modern era of commerce. By centralizing interactions from WhatsApp, Email, Website, Facebook, Instagram, LINE, TikTok, Shopee, and Lazada, Zaapi eliminates fragmented communication and provides a single, intelligent "source of truth" for every customer relationship. As the intelligent engine behind modern engagement, Zaapi provides the infrastructure to deliver a seamless, unified experience in a world where customers expect instant responses across a dozen platforms. By combining deep e-commerce integrations with cutting-edge AI, Zaapi transforms your communication channels from simple inboxes into high-performance revenue drivers. The AI Agent: 80%+ Automation & Serious ROI The Zaapi AI Agent isn't just a chatbot—it’s a digital extension of your team that understands context and brand voice. - Full Automation: Many users achieve 80% or higher full automation of all incoming inquiries, allowing human agents to focus on high-value tasks. - Instant Accuracy: Drastically improve response rates and agent efficiency by deploying an AI trained on your specific business data and knowledge base. - Measurable Growth: By resolving queries 24/7 without delays, the AI Agent drives significant ROI through increased customer satisfaction and higher conversion rates. Versatile Flow Builder: Automate Anything Zaapi’s powerful, no-code Flow Builder allows you to design and deploy sophisticated customer journeys in minutes. With a deep Shopify integration, you can create seamless automations including: - Welcome Flows: Engage new prospects the moment they connect on any channel. Cart Recovery: Automatically trigger personalized recovery messages via WhatsApp or Email to reclaim lost sales. - Order Updates: Proactively send automated notifications for order status and shipping directly to the customer’s preferred app. - Custom Logic: A truly versatile canvas that enables you to automate almost any workflow, from lead qualification to complex multi-step support paths. Deep Analytics & Performance Tracking Zaapi provides the data-driven insights necessary to master your CX strategy. Our detailed analytics suite allows you to: - Analyze Conversations: Gain visibility into every interaction to identify trends, pain points, and customer sentiment. - Monitor Agent Performance: Track individual and team efficiency, response times, and resolution success. - Optimize AI Efficiency: Constantly refine your AI Agent’s performance by reviewing its interactions and success rates across all channels. Why Zaapi? Zaapi empowers businesses to move beyond "replying to messages" and toward "mastering the customer experience." By combining native e-commerce data with a powerful AI engine, Zaapi ensures that every conversation—no matter the channel—contributes to a seamless customer experience.

Average Rating: 4.7/5.0

Total Reviews: 38

How Do G2 Users Rate Zaapi?

  • Understanding: 10.0/10 (Category avg: 8.8/10)
  • Ease of Use: 9.7/10 (Category avg: 9.1/10)
  • Reliability: 5.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Zaapi?

Who Uses This Product?

  • Top Industries: Retail, Consumer Services
  • Company Size: 66% Small, 22% Medium

What Do G2 Reviewers Say About Zaapi?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of Zaapi, appreciating its simple design and straightforward setup for support tasks.
  • Users value the easy setup and intuitive interface of Zaapi, enhancing their customer support efficiency significantly.
  • Users appreciate Zaapi for its efficiency, effectively managing over 100 chats daily and reducing team workload.
  • Users praise Zaapi's seamless integrations, efficiently consolidating various platforms for improved customer support and engagement.
Cons
  • Users highlight the need for required improvements, specifically in reporting, performance, and support responsiveness.
  • Users express concerns over usage limitations in Zaapi, specifically regarding file size constraints for media uploads.
  • Users find Zaapi's pricing to be expensive, especially with unexpected additional costs for credits on subscribed plans.
  • Users find Zaapi has limited features, missing essential AI tools and facing performance and file size constraints.
  • Users note the missing features in Zaapi, particularly in conversion, reviews, and AI capabilities compared to competitors.

What Are Recent G2 Reviews of Zaapi?

Voiceflow

Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub, Superloop, JP Morgan Chase, and Trilogy, Voiceflow combines an intuitive drag-and-drop agent builder with a knowledge base, content management system, and native integrations, so teams can move from prototype to production faster. Ship advanced, production-ready AI agents with a developer-first toolkit and powerful API library that supports custom integrations and tailored interfaces. Voiceflow’s built-in analytics surfaces transcripts and let’s you set your own evaluation criteria at scale. Replay conversations, debug step-by-step, filter with precision, and visualize user actions like button clicks — all in a single platform. Voiceflow is ideal for product teams building chatbots, voice assistants, virtual agents, or omnichannel customer experiences.

Average Rating: 4.5/5.0

Total Reviews: 115

How Do G2 Users Rate Voiceflow?

  • Understanding: 8.6/10 (Category avg: 8.8/10)
  • Ease of Use: 8.8/10 (Category avg: 9.1/10)
  • Reliability: 8.5/10 (Category avg: 8.8/10)
  • Error Learning: 7.4/10 (Category avg: 8.1/10)

Who Is the Company Behind Voiceflow?

  • Seller: Voiceflow
  • Company Website:
  • Year Founded: 2019
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    92 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 62% Small, 15% Medium

What Do G2 Reviewers Say About Voiceflow?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive no-code building of Voiceflow, making it accessible and user-friendly for all skill levels.
  • Users appreciate the no-code building and intuitive features of Voiceflow, making chatbot creation accessible for everyone.
  • Users love the easy integrations in Voiceflow, making it simple to connect apps and enhance their projects.
  • Users appreciate the exceptional customer support of Voiceflow, highlighting helpful staff and an engaging community for assistance.
  • Users commend the easy-to-use integrations of Voiceflow, enabling seamless app connections and enhancing user experience.
Cons
  • Users find that Voiceflow lacks necessary features, like dark mode and improved tools for voice transcribing.
  • Users face usage limitations with Voiceflow, including restricted integrations and reliance on built-in AI credits.
  • Users find integration issues challenging, wishing for clearer guidance and more accessible options during setup.
  • Users note the limited features of Voiceflow, desiring better integrations and more guidance during setup.
  • Users find the complexity and steep learning curve of Voiceflow challenging, especially for more advanced functionalities.

What Are Recent G2 Reviews of Voiceflow?

What Are G2 Users Discussing About Voiceflow?

TESS AI

Tess AI is the Agentic AI platform for the future of work. Create AI agents that collaborate, communicate, and drive productivity across your organization - integrated with over 150 AI Models

Average Rating: 4.7/5.0

Total Reviews: 386

How Do G2 Users Rate TESS AI?

  • Understanding: 8.8/10 (Category avg: 8.8/10)
  • Ease of Use: 8.9/10 (Category avg: 9.1/10)
  • Reliability: 8.7/10 (Category avg: 8.8/10)
  • Error Learning: 8.1/10 (Category avg: 8.1/10)

Who Is the Company Behind TESS AI?

Who Uses This Product?

  • Who Uses This: CEO, Proprietário
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 88% Small, 8% Medium

What Do G2 Reviewers Say About TESS AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of TESS AI, allowing effortless access to tools and integrations.
  • Users value the integration of multiple AI agents in TESS AI, enhancing problem-solving and conversational depth.
  • Users appreciate the extensive AI tools in TESS AI, enhancing usability and offering diverse content options.
  • Users value the intuitive AI agent capabilities and the diverse, integrated options TESS AI offers for efficiency.
  • Users appreciate the integration of multiple AI agents in TESS AI, enhancing deep conversations and problem-solving capabilities.
Cons
  • Users find the credit issues complex and unclear, leading to unexpected costs and lack of transparency.
  • Users find the limited credits system unclear and insufficient for heavy usage, leading to unexpected costs.
  • Users find the high pricing limits usage due to credit constraints, impacting overall satisfaction with TESS AI.
  • Users point out the lack of integration and transparency in TESS AI, hindering effective creative workflow and resource management.
  • Users are frustrated by the unclear credit system, which leads to unexpected costs and low initial allowances.

What Are Recent G2 Reviews of TESS AI?

What Are G2 Users Discussing About TESS AI?

Boost.ai

Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates, and full hybrid control through seamless orchestration of traditional NLU and LLMs. With over 650 successful deployments, 600 live virtual agents, and more than 150 million automated conversations, boost.ai helps enterprises around the world resolve with confidence, automate at scale, and trust every conversation. Proven performance and enterprise-grade reliability make boost.ai the partner of choice for leading brands across the world, including Nordea, Credit Union of Colorado, Sage, DNB, Trading 212, and more. Boost.ai is recognized as a Leader in Gartner’s 2025 Magic Quadrant™ for Conversational AI Platforms. Competitive differentiators #1: We deliver on what we promise to our customers to ensure their solution is live in days and weeks, not months and years (or never). #2: We enable our customers to stay in hybrid control and seamlessly move between traditional NLUs and LLMs to always deliver the right resolutions to their customers. #3: We are specialists in regulated industries ensuring safety, security and guardrails that customers (and their customers) can rely on. #4: We have the tools and platform to empower our customer's existing teams to be able to develop and deliver their conversational AI solution. Technical features of our platform #1: Hybrid AI Flexibility Combining multilingual, fine-tuned NLP and LLMs for AI Agent orchestration and dialogue management. #2: User friendly UI for non-technical builders Intuitive builder enabling non-technical teams to confidently design and deploy AI Agents in days. #3: Enterprise security and collaboration Guardrails, PII masking, role-based access, staging, audit trails, approval and testing pipelines. #4: Persona-based Automated Test Studio Persona-based testing simulating real-world dialogues at scale to validate AI Agent performance. #5: Specialized features for regulated industries Fine-tuned AI models, use case libraries, and integrations for banking, insurance, and public sector.

Average Rating: 4.7/5.0

Total Reviews: 33

How Do G2 Users Rate Boost.ai?

  • Understanding: 7.9/10 (Category avg: 8.8/10)
  • Ease of Use: 9.2/10 (Category avg: 9.1/10)
  • Reliability: 9.0/10 (Category avg: 8.8/10)
  • Error Learning: 6.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Boost.ai?

  • Seller: Boost.ai
  • Year Founded: 2016
  • HQ Location: Sandnes, Rogaland
  • Twitter: @boost_ai_
    513 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    175 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Banking
  • Company Size: 38% Medium, 36% Large

What Do G2 Reviewers Say About Boost.ai?

AI-generated summary from verified user reviews

Pros
  • Users find Boost.ai to be extremely user-friendly, featuring an intuitive interface and comprehensive support resources.
  • Users praise Boost.ai for its intuitive interface and rich features, enabling easy chatbot and voicebot integration.
  • Users commend Boost.ai for its helpful tools and supportive team, enhancing accessibility and easing project success.
  • Users commend Boost.ai for its excellent customer support, enhancing collaboration and user experience with its intuitive interface.
  • Users highlight the exceptional customer support from Boost.ai, ensuring success in projects and enhancing user experiences.
Cons
  • Users find that improvements are needed for feature usability, as some functionalities are unclear and non-intuitive.
  • Users note AI limitations in Boost.ai, particularly regarding unclear features and insufficient reporting capabilities.
  • Users find the complexity of Boost.ai challenging due to unclear features and unintuitive support processes.
  • Users struggle with a steep learning curve, finding features unclear and unintuitive, complicating their experience.
  • Users seek more customization options in Boost.ai, particularly for analytics and reporting features to meet specific needs.

What Are Recent G2 Reviews of Boost.ai?

What Are G2 Users Discussing About Boost.ai?

WotNot

WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support with cutting-edge chatbots. Customers use WotNot to provide a personalized customer experience to their current or future customers which is available 24/7, responds instantly, totally reliable, and speaks the customer language. Add a chatbot to any vertical like Real Estate, Insurance, Finance, Healthcare, Automotive, SaaS, Banking, Consumer Goods, Manufacturing, and Education to cater to multiple use-cases. With WotNot's No-code Bot Builder, you can build bots fairly easily with an intuitive visual builder. Manage multiple bots for different activities based on the triggers and conditions defined by you. Also, WotNot offers a done-for-you service wherein our team of experienced conversation design experts understand your needs and carefully create a conversation flow that matches the needs of your business and keep optimizing the flow by reviewing the results. Join 3000+ businesses across the world trusting WotNot with their customer interactions.

Average Rating: 4.6/5.0

Total Reviews: 101

How Do G2 Users Rate WotNot?

  • Understanding: 8.3/10 (Category avg: 8.8/10)
  • Ease of Use: 9.2/10 (Category avg: 9.1/10)
  • Reliability: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind WotNot?

  • Seller: WotNot
  • Year Founded: 2018
  • HQ Location: Ahmedabad, Gujarat
  • Twitter: @wotnot
    2 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Education Management
  • Company Size: 65% Small, 29% Medium

What Do G2 Reviewers Say About WotNot?

AI-generated summary from verified user reviews

Pros
  • Users find WotNot's ease of use exceptional, making chatbot creation effortless even for beginners.
  • Users commend WotNot for its exceptional customer support, highlighting quick responses and helpful assistance throughout their experience.
  • Users love the helpful customer support from WotNot, ensuring a smooth and efficient chatbot integration experience.
  • Users commend WotNot for its seamless integrations, enhancing functionality with diverse tools and exceptional support.
  • Users love the ease of use and seamless integration of WotNot, making chatbot deployment effortless and efficient.
Cons
  • Users find integration issues frustrating, noting challenges when connecting WotNot with other platforms and tools.
  • Users see a lack of integrations as a challenge, affecting the ease of connecting with various platforms.
  • Users express concern over limited features, citing issues with integration, functionality, and documentation that hinder usability.
  • Users note several missing features in WotNot, impacting functionality and requiring developer input for advanced customizations.
  • Users face chatbot issues like integration delays and bugs, impacting overall performance and usability.

What Are Recent G2 Reviews of WotNot?

What Are G2 Users Discussing About WotNot?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026