It is so easy to direct it to integrate Freshdesk tickets, Notion.so pages, website pages, effectively letting it read and memorize our company's procedures, products, and policies. We have tested it against real life customer inquiries and the answers it provides reference source materials correctly. When we want to coach it, the built in tool to edit responses is intuitive and when we re-test, it correctly incorporates the coaching.
It was very easy to implement and test it's capabilities out within the 7 day trial.
When I had some questions, their support team responded quickly, enabling me to move forward during my evaluation.
We'll be moving forward with a subscription and are looking forward to seeing huge return on investment - specifically on enabling newer team members to have a 24/7 supervisor that coaches them on how to handle inquiries. We look forward to exposing it to our prospects and customers to supercharge self service in later phases. Review collected by and hosted on G2.com.
The Co-pilot acts as a separate frame in the window view in Chrome and at this time cannot accept edits to it's responses for coaching. So we have to tab back and forth between our ticketing system and Eesel.ai. Review collected by and hosted on G2.com.
The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
Validated through a business email account
Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
