Scorebuddy Reviews & Product Details

Scorebuddy has become one of the most valuable tools in my workflow for streamlining quality assurance, which is both intuitive and powerful. It allows me to focus on coaching, improving processes, and elevating customer experience across the team. Being purpose-built for QA, Scorebuddy makes evaluating calls very efficient with clean, clear evaluations and insights. Its ease of use is so great that even new analysts pick it up quickly. It's an excellent tool for my team that values accuracy and clarity in customer service quality assurance. I regularly use it to audit ticket responses, and it's been a huge upgrade from spreadsheets. The initial setup was fairly easy, thanks to the Scorebuddy team meeting with us and providing instruction and feedback. I'd highly recommend it and rate it a 10. Review collected by and hosted on G2.com.

I find that reporting can feel limited without custom work. While its default dashboards are helpful, some analysis requires extra manual work. Also, it's not integrated with any of our other software like ticketing systems. Review collected by and hosted on G2.com.

What I like best about Scorebuddy is its user-friendly interface and the ability to streamline quality assurance processes in one centralized platform. The scoring workflows are intuitive, making it easy to evaluate calls consistently while saving time compared to manual QA methods. I also appreciate the detailed reporting and analytics, which help identify performance trends, coaching opportunities, and areas for improvement at both individual and team levels. The platform supports structured feedback and coaching, which is valuable for driving agent development and maintaining high-quality standards. Review collected by and hosted on G2.com.

One area for improvement would be the flexibility of customization and navigation, as some workflows can feel slightly rigid or require extra clicks to complete simple tasks. At times, the reporting setup can take a bit of time to configure, especially for more detailed or customized dashboards. Additionally, while the platform is generally intuitive, new users may need some initial training to fully understand all features and get the most value from the system. Review collected by and hosted on G2.com.

I really love it! It provides valuable insight and is very easy to use. The graphs are great, and I especially like the ability to give separate feedback for individuals while also seeing feedback for the team as a whole. Review collected by and hosted on G2.com.

I would love the ability to apply filters that persist, so I don’t have to re-filter each time I log in. This would make it much easier to pick up where I left off. While I do appreciate being able to view data from the start of when the team came under me, when I’m focused on coaching for the current week or month, having to reset the filters each time adds extra steps. Review collected by and hosted on G2.com.

I think the reports in Scorebuddy stand out for me, especially those where we've exported the tickets and done the data analysis. I also appreciate the month-wise reports or those with periodic data; these reports are very important to us because they help analyze the efficiency of our engineers' work. Plus, since Scorebuddy is cloud-based, it makes the initial setup easy for us. Review collected by and hosted on G2.com.

I think ticketing integration will be a crucial part for using Scorebuddy. Otherwise, we have to put manual data entries into Scorebuddy, and then it will have static data. It's not going to suffice, especially for organizations working extensively on a ticketing tool. Also, delegating rights to users is challenging. I'm trying to delegate auditing rights to a senior team member, and it's a tricky process that could be optimized and made easier. Review collected by and hosted on G2.com.

I love how user friendly Scorebuddy is. The interface is presented well so that usage is intuitive. I also love that they have training videos that we can provide to each new user we add to the program. Review collected by and hosted on G2.com.

My least favorite aspect of this program is the reporting. While they provide many different reports we can run; the reports are not easily filtered and there isn't one report that combined all of the data we need in one, easy to manipulate format. Review collected by and hosted on G2.com.

I like that with Scorebuddy I can score, leave comments, and share recordings. It's handy to put all information about a call in one spot during a QA or call review, and it keeps a running tab on all scores. Also, I found the setup pretty straightforward for both admin and user. Review collected by and hosted on G2.com.

I know Scorebuddy was built and run in Europe but I wish there was an option to enter date and time the United States way. Review collected by and hosted on G2.com.

I think the interface of Scorebuddy is really user-friendly, and I like the flexibility of the reporting. I can customize reports to hone in on specific areas, ensuring that everything works as expected and maintains high quality standards. It's much more user-friendly than the in-house system we previously used, allowing us to easily share results across different teams. I'd rate Scorebuddy 10 out of 10 in terms of user experience, and I definitely feel happy with its look. Review collected by and hosted on G2.com.

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I like Scorebuddy's layout and transparency, allowing employees to check who has done their review, their comments, and details. I appreciate how Scorebuddy provides clear performance numbers too. The initial setup was very easy, which made getting started a breeze. Review collected by and hosted on G2.com.

I just find a bit challenging when I need to find specific report or employee review. Maybe a search bar or even add an AI companion, sometimes I need to look for specific reports and spend a bit longer trying to find what exactly I am looking for. Review collected by and hosted on G2.com.

I really like how Scorebuddy makes scorecard creation more automated, shifting our process from a manual one on Excel to something much simpler. The ease of sharing the scorecards with clients is fantastic, especially since it can be done with the click of a button, sharing only their relevant information. It used to be a hassle having to email scorecards, and this feature has definitely made our job way easier. Also, as a user assessing calls, the setup was very easy for me. Review collected by and hosted on G2.com.

I don't like that I can't import elements from other scorecards into a new scorecard. This would help make broad changes on basic criteria across our Call Quality program for multiple scorecards at once, instead of doing it individually for each scorecard. Review collected by and hosted on G2.com.

I like the fact that all the information I need can be found in one place. I like that it's very user-friendly and really simple to use. I appreciate the coaching log and I like the report system, and maybe the dashboards too. It's really simple to use and very clear and concise in regards to the interface, which means I don't have to pull raw data for each agent. Review collected by and hosted on G2.com.

The coaching aspect has a lot of issues. It's very, very slow. Once the coaching is logged, it does not actually save onto the account. I have to log it about three different times for it to be saved, or it doesn't save at all. There is also no option to save screenshots on the coaching apps. Review collected by and hosted on G2.com.