--- title: ScorebuddyCX Reviews meta_title: 'ScorebuddyCX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 806 reviews by the users' company size, role or industry to find out how ScorebuddyCX works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 806 scale: '5' date_modified: '2026-07-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ScorebuddyCX Reviews **Vendor:** ScorebuddyCX **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 806 ## About ScorebuddyCX AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap. ## ScorebuddyCX Pros & Cons **What users like:** - Users find ScorebuddyCX to be **easy to use and learn** , streamlining quality monitoring for effective team performance. (87 reviews) - Users value the **customizable scoring system** in ScorebuddyCX, enhancing call quality and user experience effectively. (53 reviews) - Users value the **coaching integration** that enhances structured feedback and drives actionable improvements in performance. (27 reviews) - Users value the **efficiency** of ScorebuddyCX, enabling precise performance tracking and targeted improvement for support teams. (25 reviews) - Users appreciate the **helpful overview dashboard** in ScorebuddyCX, providing instant access to essential data effortlessly. (22 reviews) - Users find Scorebuddy to be **intuitive and user-friendly** , enhancing their overall quality review process and satisfaction. (22 reviews) - User Interface (20 reviews) - Users find Scorebuddy's **navigation ease** beneficial, allowing straightforward access to analytics and scorecards. (19 reviews) - Dashboard Features (17 reviews) - Experience Improvement (17 reviews) **What users dislike:** - Users find the **poor reporting** in ScorebuddyCX limiting, complicating data insights and necessitating extra support for detailed analysis. (17 reviews) - Users find some **missing features** in ScorebuddyCX, leading to navigation challenges and report generation issues. (16 reviews) - Users experience **slow loading times** , which can lead to frustration during login and data retrieval. (13 reviews) - Users find **layout issues** frustrating, as navigation can be unclear and the interface feels outdated. (12 reviews) - Users face challenges with **scoring issues** , including lack of dispute options and problematic score data retrieval. (9 reviews) - Complexity (8 reviews) - Users often face **slow performance** with Scorebuddy, leading to frustration during navigation and data input. (8 reviews) - Users find the **app functionality confusing** , with a complicated interface and unclear navigation impacting efficiency. (6 reviews) - Inaccurate Data Analysis (6 reviews) - Initial Difficulties (6 reviews) ## ScorebuddyCX Reviews ### 1. Simple but informative interface, very easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about ScorebuddyCX?** I like the interface very user friendly, easy to navigate and create feedback. **What do you dislike about ScorebuddyCX?** Sometimes it loads the info slow that's about it. **What problems is ScorebuddyCX solving and how is that benefiting you?** I don't experience any problems at all the benefits are I can quickly navigate and check my scores and review with ease. ### 2. Innovative and Reliable QA Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ellie F. **Reviewed Date:** February 10, 2026 **What do you like best about ScorebuddyCX?** I like that Scorebuddy is innovative. I also like how the site is reliable and that anything that needs updating doesn't take long. **What do you dislike about ScorebuddyCX?** I think potentially integrating more AI into the platform could enhance Scorebuddy. **What problems is ScorebuddyCX solving and how is that benefiting you?** I find Scorebuddy effectively marks quality assurance from QA to team managers and analysts. ### 3. Been very pleasant and are continueing to do updates to give a more pleasant expereince **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon W. | Regional Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about ScorebuddyCX?** Easy to function and full transparency with my team **What do you dislike about ScorebuddyCX?** Not much that i dislike besides some of reporting default time periods **What problems is ScorebuddyCX solving and how is that benefiting you?** Transparancy with my team on how they are doing as performanced based employees. We use it for reviews like quarterly performance reviews and phone call scoring **Official Response from Robyn McGinn:** > Hi Brandon, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier. ### 4. Accessible and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia C. | Pci Compliance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about ScorebuddyCX?** It is easy for me to access and a friendly user **What do you dislike about ScorebuddyCX?** Sometimes there's a system glitch or system error **What problems is ScorebuddyCX solving and how is that benefiting you?** I can review my scores real time and I can submit a review based on the score provided ### 5. Easy to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ScorebuddyCX?** What I like best is you can get a weekly average of your scores in a excel file. **What do you dislike about ScorebuddyCX?** One thing I dislike is you need to download a zip folder instead of just downloading the file **What problems is ScorebuddyCX solving and how is that benefiting you?** We use it for Quality Assurance ### 6. Effortless Access Makes This a Standout Choice **Rating:** 5.0/5.0 stars **Reviewed by:** Priyanka Y. | Operations analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about ScorebuddyCX?** Ease of Use, Ease of Implementation, Customer Support, Frequency of Use, Number of Features, Ease of Integration **What do you dislike about ScorebuddyCX?** There is nothing to dislike about Scorebuddy **What problems is ScorebuddyCX solving and how is that benefiting you?** It gives 360 review & feedback ### 7. Helps Me Identify Where I Can Improve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about ScorebuddyCX?** It helps me know the areas where I can improve on. **What do you dislike about ScorebuddyCX?** None. I haven’t experienced anything bad with Scorebuddy. **What problems is ScorebuddyCX solving and how is that benefiting you?** It helps maintain the standards the company has set for its clients. ### 8. A useful platform/site with reviews and praise tools. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ScorebuddyCX?** The amount of data it can hold, showing past scores, trends and the ability to go into each score feedback. A great system for feedback. Best way to use it is encouraging staff to login in, then talking them through the results. Space to write feedback notes to users. **What do you dislike about ScorebuddyCX?** Display screen needs explaining to engage staff in using it, once more familiar this isn't as much a problem. Separate tabs for each scorecard type, or no explanation that this is how it is set up. Neurodiverse people want to look away from the screen with this setup. **What problems is ScorebuddyCX solving and how is that benefiting you?** Analytics - useful insight to team focuses. Feedback to team members. Impartial overview and improvement of team quality. Usability for a number of different engagements. Feed in to assessment on advisor performance. ### 9. Scorebuddy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about ScorebuddyCX?** Scorebuddy is easy to navigate and utilise over all **What do you dislike about ScorebuddyCX?** some of the reporting can be made slightly more clear as the results can be ambiguous when searching from trends **What problems is ScorebuddyCX solving and how is that benefiting you?** I am able to monitor trends and facilitate adequate training ### 10. Simple and Straightforward to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Eric E. | Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about ScorebuddyCX?** What I like most is its simplicity. It’s very user-friendly and easy to use. **What do you dislike about ScorebuddyCX?** I cant think of anything I would want to change currently. **What problems is ScorebuddyCX solving and how is that benefiting you?** Helps me hold my team accountable through a graded compliance score on calls. ### 11. Helpful Pre-Submission Review, but Scoring Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about ScorebuddyCX?** I like the ability to review what I entered before its being submitted. **What do you dislike about ScorebuddyCX?** Doesn't properly score for the calls reviewed **What problems is ScorebuddyCX solving and how is that benefiting you?** This helps me to see who and what calls I have calibrated on. ### 12. Absolutely Love Everything **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about ScorebuddyCX?** Well, it's easy to access. Having access to it gives us the ability to have visibility of our scoring which essentials since it's part of our work. **What do you dislike about ScorebuddyCX?** Nothing much, probably the categories. Not everything is on the same page. You still need to go to different pages in order to view things. **What problems is ScorebuddyCX solving and how is that benefiting you?** Having transparency of our scores helps us do better in our work. ### 13. Scorebudy: Great, User-Friendly Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about ScorebuddyCX?** Scorebudy is a great platform, and it is very user-friendly. **What do you dislike about ScorebuddyCX?** Each time to recreate / restore a new version , if you need to edit the questionnaire or the scoring **What problems is ScorebuddyCX solving and how is that benefiting you?** Under performers ### 14. Easy Scorecard Editing, But Data Extraction Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about ScorebuddyCX?** easy to develop scorecards and to edit them **What do you dislike about ScorebuddyCX?** difficult to extract the scorecard data for each question **What problems is ScorebuddyCX solving and how is that benefiting you?** helping us to score employees through several different scorecards to gain insights into quality. ### 15. Easy Scoring and Feedback That Keeps Things Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about ScorebuddyCX?** The feature s really easy to score and provide feedback **What do you dislike about ScorebuddyCX?** The page sometimes lag a lot so we need more time **What problems is ScorebuddyCX solving and how is that benefiting you?** Feedback information and understanding the correct scoring ### 16. Scorebuddy is fast, efficient and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Amit R. | Quality Analyst, Leisure, Travel & Tourism, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about ScorebuddyCX?** Scorebuddy is easy to use, and it gives you the option to add an AI-generated summary of the feedback. It allows to start the work from where we left previously as it automatically saves our work. **What do you dislike about ScorebuddyCX?** Scorebuddy, sometimes lacks but it's okay as the issue happens very less. Also, sometimes it erases our comments automatically. **What problems is ScorebuddyCX solving and how is that benefiting you?** It is a easy way to give the feedback to the agents. It allows us to give a brief details of an error that the agent made after each parameter, and at the end it allows us to give overall summary of the error and how the agent can improve. ### 17. An expensive spreadsheet **Rating:** 0.0/5.0 stars **Reviewed by:** Luis C. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about ScorebuddyCX?** The idea of having the QA automatised is great but I think the delivery is not what we expected. **What do you dislike about ScorebuddyCX?** User interface is from the 2000s, and very complex to use and integrate. The team is not very responsive, VP of marketing requested a video testimonial and stopped replying. **What problems is ScorebuddyCX solving and how is that benefiting you?** Quality Assurance - Being able to automate the QA but not working at the moment after around 5 months ### 18. My Scorebuddy experience **Rating:** 5.0/5.0 stars **Reviewed by:** Eugene I. | SME, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about ScorebuddyCX?** The new version of Score Buddy includes a feature that I like: it makes it easy to find a certain scorecard without having to scroll the entire page. **What do you dislike about ScorebuddyCX?** I couldn't think anything that's not helpful in Scorebuddy. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy's most recent version is really simple to use and navigate. I can find the scorecard easily and quickly when scoring, which frees up a lot of time for me to complete my other everyday tasks. ### 19. QUALITY Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about ScorebuddyCX?** Scorebuddy is a great tool for Quality reviews, as it is very user friendly, well organized, has very good reports and provides insightful analytics. Everyone in our organization is satisfied with it, including reviewers, managers and agents. Previously we were using a different tool and implementing Scorebuddy was definitely as game changer. **What do you dislike about ScorebuddyCX?** Nothing major to mention as a dislike, maybe just a simple cosmetic thing - when you open a list, I would like only the "Score" button to be clickable, instead of the whole row. Right now, once you right click on the case number, to try to copy it, it directly opens the review scorecard. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy allows to review and have easy access to the scores of our agents. In this way, we can very easily check if they are doing their day-to-day job correctly and if they are providing the appropriate assistance to our customers. ### 20. User-Friendly Interface Makes Feedback Analysis a Breeze **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about ScorebuddyCX?** User-friendly interface really helps review and analyse the feedback more effectively. **What do you dislike about ScorebuddyCX?** Navigating between one scorecard to another is tiring. Kindly push the next scorecard after one is accepted. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps to review and analyse the quality of your work, which boosts efficiency. ### 21. I like the features and trends that I can see over a period of time. **Rating:** 5.0/5.0 stars **Reviewed by:** Heather C. | SUPERVISOR, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about ScorebuddyCX?** I like to see the trends and data over a period of time. **What do you dislike about ScorebuddyCX?** The time it takes to load when logging in. **What problems is ScorebuddyCX solving and how is that benefiting you?** I am able to review calls that scorebuddy graded that may have been overlooked if scores were done manually since there is not a sufficient amount of people to grade every call. ### 22. Score Buddy: Making My Job Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Christian John C. | Executive Services Specialist II, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about ScorebuddyCX?** What I like best about Scorebuddy is how user-friendly it is. It helps me stay organized and makes it easier to manage my tasks. The platform provides everything I need for work in one place, which saves me time and boosts productivity. And What I like best about Scorebuddy as well is its simplicity and ease of use. It makes tracking and managing tasks much more efficient, and the interface is intuitive. It’s a great tool that helps me stay organized and on top of my work. **What do you dislike about ScorebuddyCX?** One thing I would improve about Scorebuddy is the speed at which some features load. It can sometimes be a little slow, especially when handling larger volumes of data. Other than that, it’s a great tool! **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps solve the problem of managing multiple tasks and tracking progress in a streamlined way. It simplifies my workflow by organizing everything in one place, which saves time and reduces errors. As a result, I can focus on my work more efficiently and improve my overall productivity ### 23. Lifesaver!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about ScorebuddyCX?** It helps boosts my productivity and helps me fill the gaps in my work **What do you dislike about ScorebuddyCX?** User interface is very complicated, Difficult to toggle between scorecards **What problems is ScorebuddyCX solving and how is that benefiting you?** it helps with my review and increases my productivity ### 24. Helpful for Tracking KPIs, but Crashes and Record-Keeping Can Be Unreliable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about ScorebuddyCX?** Keeping up with KPIs and records, and also being able to mark them as needed. **What do you dislike about ScorebuddyCX?** It sometimes crashes, and it doesn’t always keep a record of the work I’ve done. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scoring, staying on top of KPIs, and the quality side of things. ### 25. Love the Features—A Fantastic Experience So Far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about ScorebuddyCX?** score buddy help me to easily track my monthly calls review **What do you dislike about ScorebuddyCX?** score buddy have a great features and benefits so none so far **What problems is ScorebuddyCX solving and how is that benefiting you?** Score Buddy helps me solve my score during my monthly review. ### 26. Ease of Use That Delivers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about ScorebuddyCX?** ease of use, lot's of features, saves progress automatically as draft **What do you dislike about ScorebuddyCX?** no issues other than the fact it automatically opens a report when you double click to open as a new tab, so a lot of back and forth **What problems is ScorebuddyCX solving and how is that benefiting you?** n/a ### 27. Keeps Our Reps on Track. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about ScorebuddyCX?** Scorebuddy allows us to easily manage and ensure our phone agents are staying on track and following company objectives. **What do you dislike about ScorebuddyCX?** I wish the formatting could be adjusted to be more "American-ized" for time and date. **What problems is ScorebuddyCX solving and how is that benefiting you?** It helps us ensure our agents are saying the message the company wants and provides guidance in cases where changes are needed. ### 28. Scorebuddy is the Best! **Rating:** 5.0/5.0 stars **Reviewed by:** Sigfredo R. | Customer Support Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2025 **What do you like best about ScorebuddyCX?** It's very easy to navigate and use which is very helpful to me and my colleagues. **What do you dislike about ScorebuddyCX?** As of now, I don'y have any negative experience using the Scorebuddy. **What problems is ScorebuddyCX solving and how is that benefiting you?** We use it on our company to have our scores updated for daily, weekly and monthly. ### 29. Clear and concise **Rating:** 4.0/5.0 stars **Reviewed by:** Cosmin Vladut T. | Support Level 2, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about ScorebuddyCX?** How easy it is to interpret the results and how easy it is to read the review **What do you dislike about ScorebuddyCX?** Nothing so far............................ **What problems is ScorebuddyCX solving and how is that benefiting you?** It is helping me gain an insight on my performance. ### 30. Scorebuddy experience **Rating:** 5.0/5.0 stars **Reviewed by:** Panos D. | Travel Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about ScorebuddyCX?** The option to select the period of time you want to check! **What do you dislike about ScorebuddyCX?** I would like it for it to have more clear outlays **What problems is ScorebuddyCX solving and how is that benefiting you?** It is much easier for each agent to check upon their QA stats anytime without having to ask their direct supervisor ### 31. Intuitive All-in-One Platform That’s Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about ScorebuddyCX?** all in one platform, easy to use, intuitive **What do you dislike about ScorebuddyCX?** Automated evaluation and analytics depend heavily on integrations or optional add‑ons. **What problems is ScorebuddyCX solving and how is that benefiting you?** call scoring solutions ### 32. User-friendly interface. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about ScorebuddyCX?** What I like best about Scorebuddy is its user-friendly interface. It’s intuitive and easy to navigate, which makes reviewing and scoring interactions much more efficient. The layout is clean, and the way categories and comments are structured helps streamline the QA process without feeling overwhelming. **What do you dislike about ScorebuddyCX?** So far, I haven’t found anything to dislike about Scorebuddy. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps solve key challenges in quality assurance by providing a structured, transparent way to evaluate customer interactions. ### 33. customer service representative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about ScorebuddyCX?** What I like about Scorebuddy is that it keeps scores on my work and almost tells me what I am best at and also what I need to work on. **What do you dislike about ScorebuddyCX?** At this moment, I have no dislikes of Scorebuddy. **What problems is ScorebuddyCX solving and how is that benefiting you?** For me ? Scorebuddy is helping me with my work calls. Is it benefiting me? YES it is , The way it helps with the weaknesses is amazing. ### 34. A very good system for compliance **Rating:** 4.5/5.0 stars **Reviewed by:** Thato Tony M. | Customer Service Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about ScorebuddyCX?** The Dashboard feature make it easy to use. **What do you dislike about ScorebuddyCX?** The inability to change from light mode to dark mode **What problems is ScorebuddyCX solving and how is that benefiting you?** We notified about our compliance, and we can improve by being alerted and coached ### 35. Great quality assurance platform! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2025 **What do you like best about ScorebuddyCX?** The best thing I like about Scorebuddy is that it uses AI powered scoring to ensure every conversation get covered without the need of any manual process. Also, it is very easy to use and has a very good beginner friendly UI. **What do you dislike about ScorebuddyCX?** Sometimes I experience slow loading time with Scorebuddy. Overall performance can be increased, especially in navigation between pages. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps significantly to improve quality assurance efficiency by automating tasks and providing the analytics to monitor. The ability to customize scorecards makes it more flexible to use. ### 36. Scorebuddy Review **Rating:** 5.0/5.0 stars **Reviewed by:** Guilherme A. | Helpline Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about ScorebuddyCX?** Its very intuitive, efficient and performance improving **What do you dislike about ScorebuddyCX?** I have a difficult to locate some pending reviews to be approved **What problems is ScorebuddyCX solving and how is that benefiting you?** It does improve our performance and quality at all ### 37. Ease of Use. **Rating:** 5.0/5.0 stars **Reviewed by:** Chrisfhelle John B. | agent, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about ScorebuddyCX?** An app that is so user-friendly I didn't have a hard time navigating it on my first try and been using it for all of my audits. It helps me finish my audits faster because it's so easy to use. There's the draft feature where I can always continue where I left off, generating reports would only take a couple of seconds, and the data that it can store. You can even see last year's audit. **What do you dislike about ScorebuddyCX?** I don't have any dislike with the current version. **What problems is ScorebuddyCX solving and how is that benefiting you?** Generating QA reports - you can simply download the file you need instead of searching for the scores 1 by 1. Easy to discuss when doing coaching sessions. ### 38. I've been using scorebuddy for 1 year. It's satisfactory **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2024 **What do you like best about ScorebuddyCX?** A truly outstanding platform with new update. Not only is it efficient and well-designed, but it also feels warm and thoughtful. My experience has been nothing short of excellent, and I would happily recommend it to anyone seeking quality and satisfaction. **What do you dislike about ScorebuddyCX?** It looks good and verything goes well. Add dark mode if it is possible. **What problems is ScorebuddyCX solving and how is that benefiting you?** I've never experienced any problems on scorebuddy ### 39. Scorebuddy is an efficient platform for Quality Assurance **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about ScorebuddyCX?** It's a fairly easy service to use and navigation is an easy adjustment **What do you dislike about ScorebuddyCX?** adjusting settings is a bit complicated. For example, we are unable to simply add a group to an agents settings. Scorebuddy requires us to add every single scorecard/group instead of just the new one **What problems is ScorebuddyCX solving and how is that benefiting you?** It's really easy to add or a remove a new agent/supervisor which I appreciate ### 40. Scorebuddy is a great resource for monitoring progress. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about ScorebuddyCX?** I enjoy using Scorebuddy because there are many different ways to keep up with your scores, your averages, as well as getting the ability to monitor your team and how they are progressing! **What do you dislike about ScorebuddyCX?** I currently do not have any bad feedback about Scorebuddy. I have never had a problem accessing my account, nor navigating my account both as a Customer Service Representative and Team Lead. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy has been utilized as a tool that helps us monitor the calls our representatives take, and to ensure they are following the guidelines and policies of Virginia's Insurance Marketplace. ### 41. Great tool with a great support team **Rating:** 4.5/5.0 stars **Reviewed by:** Thijs v. | Service Development Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about ScorebuddyCX?** Using Scorebuddy has really helped to take our internal quality reviews to the next level. Instead of having to rely on separate lists and Excel files to keep track of scores, we can easily use Scorebuddy to create scorecards, review our agents and share and discuss the results in a very nice way. Next to that, the team at Scorebuddy has been really helpful in listening to our requests for improvement and making these a reality. Superb support! Lately, we've also found more and more uses for Scorebuddy within the organisation. What started as a Service Desk QA tool, is now developing into a standard tool for measuring quality across multiple teams with different goals. Made possible by the flexibility that Scorebuddy offers in setting up the scorecards. **What do you dislike about ScorebuddyCX?** Having the different type of users and roles can be useful, but also leads to some complexity when moving things around. Nothing that needs to be changed, just something you have to get used to and consider. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy is providing us with an easy accessible platform that we can share throughout the different parts of the organisation around the world, whilst maintaining the same set of quality criteria for each group that share the same type of work. **Official Response from Robyn McGinn:** > Hi Thijs, thank you for taking the time to share your thoughts on Scorebuddy. Regarding your feedback about the complexity of the different types of users and roles, we will pass this on to our product team so they can take it into consideration for future enhancements. ### 42. User-friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Hristina M. | Analyst, Enforcement and Reporting (AML & PA Reporting), Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about ScorebuddyCX?** Easy to work with, clear and nice-looking software! **What do you dislike about ScorebuddyCX?** Sometimes lags a bit, which might need reloading and some unsaved information to be lost **What problems is ScorebuddyCX solving and how is that benefiting you?** I can submit a review quickly, choosing on of the many relevant templates our TL has created; no hassle or anything, responding to a certain issue with only 1 click ### 43. Efficient and user-friendly tool for quality monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin F. | Legal, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about ScorebuddyCX?** Scorebuddy is easy to navigate and intuitive, making it simple to track performance metrics and evaluate quality across teams. **What do you dislike about ScorebuddyCX?** Occasionally, the user interface can be slow to respond, especially during peak hours. **What problems is ScorebuddyCX solving and how is that benefiting you?** The platform also offers detailed reporting and analytics, which make it easier to identify trends and areas for improvement. ### 44. Continues to Impress & Deliver **Rating:** 5.0/5.0 stars **Reviewed by:** Emmanuel M. | Call Centre Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about ScorebuddyCX?** I love that I'm able to see trends and individual agents' data. It's also made it very easy for individuals to identify their performance. It's gotten easier to use over time. Getting going on this is quite easy and once you get the hand **What do you dislike about ScorebuddyCX?** The dashboard could be improved. I would love to be able to pick out trends of individual opportunities and strengths across a timeframe, agent or group of agents. It's challenging identifying patterns at a granular level beyond the overall score. I'd love shortcuts and favourites since I've had to bookmark things on my browser. **What problems is ScorebuddyCX solving and how is that benefiting you?** Long-term data on the overall scores of the agents in the team has been quite helpful. It also helps keep large data (individual data points from multiple agents) well organised and archived for retrieval. And the output of the results looks good on dashboards and individual results. **Official Response from Robyn McGinn:** > Hi, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help you and your business be its best, and hearing that we have helped you identify areas both strong and weak is fantastic. ### 45. It is clear and easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** That we can also extract data (reports) from the entire team. **What do you dislike about ScorebuddyCX?** Sometimes you have to search under which parts something can be found. **What problems is ScorebuddyCX solving and how is that benefiting you?** To monitor quality among my team. ### 46. Excellent application for a process which has QC as it offers a good UI and more flexible features **Rating:** 5.0/5.0 stars **Reviewed by:** VADREVU R. | CDD analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2025 **What do you like best about ScorebuddyCX?** Gives a good view of the items and scores. **What do you dislike about ScorebuddyCX?** Nothing much to dislike, good one to have. **What problems is ScorebuddyCX solving and how is that benefiting you?** It established a platform between the analysts and QC team where all the scores are available in one place, with no need for calculation. Also, it provided comparisons. ### 47. Nice and easy **Rating:** 4.0/5.0 stars **Reviewed by:** Borislav K. | Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about ScorebuddyCX?** That it is very straight to the point as I am a very direct person and that fits best with me **What do you dislike about ScorebuddyCX?** I have not met anything that I dislike as of yet **What problems is ScorebuddyCX solving and how is that benefiting you?** Helps me improve on my flaws ### 48. it is friendly user software **Rating:** 5.0/5.0 stars **Reviewed by:** Johannelyn M. | EXECUTIVE SERVICES SPECIALIST II, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about ScorebuddyCX?** We can see our score hear in every call that they are listening to,and we can see here that things that we need work on to . **What do you dislike about ScorebuddyCX?** At first I have trouble navigating it but as you check on it , it is friendly user . there are alot of tabs but you can used to it **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy is a customer support and contact center quality assurance tool, primarily designed to help organizations assess and improve the quality of their customer interactions. It tackles several key problems within the customer service industry ### 49. Userfriendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about ScorebuddyCX?** Scorecards Task Appraisals Data extraction **What do you dislike about ScorebuddyCX?** Nothing that comes up in my mind about something I dislike **What problems is ScorebuddyCX solving and how is that benefiting you?** Keep track of productivity and reach gols ### 50. Best platform **Rating:** 3.5/5.0 stars **Reviewed by:** Naida I. | Business Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about ScorebuddyCX?** Very user friendly platform especially when it comes to the visibility and easy access to the data. **What do you dislike about ScorebuddyCX?** Nothing, there are no downsides to Scorebuddy. **What problems is ScorebuddyCX solving and how is that benefiting you?** Very easy to navigate, user friendly and you have everything in one place. ## ScorebuddyCX Discussions - [What does Scorebuddy do?](https://www.g2.com/discussions/what-does-scorebuddy-do) - 3 comments, 2 upvotes - [I would like to know why some of the audits do not appear right away in Dashboard.](https://www.g2.com/discussions/i-would-like-to-know-why-some-of-the-audits-do-not-appear-right-away-in-dashboard) - 1 comment, 1 upvote - [What is Scorebuddy?](https://www.g2.com/discussions/what-is-scorebuddy) - 1 comment, 1 upvote - [How do you use Scorebuddy?](https://www.g2.com/discussions/how-do-you-use-scorebuddy) - 3 comments - [Is there a way that you can have your scores that are lower than 100 show in there own category?](https://www.g2.com/discussions/34291-is-there-a-way-that-you-can-have-your-scores-that-are-lower-than-100-show-in-there-own-category) - 1 comment, 1 upvote - [View ScorebuddyCX pricing details and edition comparison](https://www.g2.com/products/scorebuddycx/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+23%3A12%3A49+-0500&secure%5Bsession_id%5D=f6a4bbe1-2508-4f24-8ce3-865814625f76&secure%5Btoken%5D=91a677056a60157847c9486491f77c9c09348d9ef68275f2a7d07552cfabe72b&format=llm_user) ## ScorebuddyCX Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [IDhall SC](https://www.g2.com/products/idhall-sc/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) ## ScorebuddyCX Features **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization ## Top ScorebuddyCX Alternatives - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews) - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - 4.7/5.0 (311 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.5/5.0 (307 reviews)