--- title: ScorebuddyCX Reviews meta_title: 'ScorebuddyCX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 835 reviews by the users' company size, role or industry to find out how ScorebuddyCX works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 835 scale: '5' date_modified: '2026-08-13' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ScorebuddyCX Reviews **Vendor:** ScorebuddyCX **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 835 ## About ScorebuddyCX AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap. ## ScorebuddyCX Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of ScorebuddyCX, enabling smooth implementation and effortless navigation for all team members. (66 reviews) - Users appreciate the **customizable scorecards and powerful analytics** of ScorebuddyCX, enhancing measurable and developmental quality assurance. (48 reviews) - Users value the **streamlined coaching process** in ScorebuddyCX, enhancing collaboration and visibility for improved performance tracking. (24 reviews) - Users value the **efficiency** of ScorebuddyCX in quality assurance, enhancing clarity and streamlining the evaluation process. (23 reviews) - Users appreciate the **simplicity and ease of use** of ScorebuddyCX, enhancing QA processes and providing valuable insights. (21 reviews) - Users find Scorebuddy to be **intuitive and user-friendly** , enhancing their overall quality review process and satisfaction. (20 reviews) - User Interface (17 reviews) - Experience Improvement (15 reviews) - Customization (14 reviews) - Easy Setup (14 reviews) **What users dislike:** - Users find the **missing filtering options** in ScorebuddyCX limits efficiency and complicates review management. (14 reviews) - Users find ScorebuddyCX's **reporting capabilities limited** , requiring extra steps and support for advanced data analysis. (14 reviews) - Users find **layout issues** with ScorebuddyCX, citing outdated design and difficulty in report filtering as major drawbacks. (11 reviews) - Users experience **slow loading** times and occasional lag, hindering efficiency and complicating workflow during peak usage. (10 reviews) - Users report **scoring issues** with ScorebuddyCX, leading to inaccuracies and unviewable scores for reviewed calls. (9 reviews) - Complexity (8 reviews) - Users often face **slow performance** with Scorebuddy, leading to frustration during navigation and data input. (7 reviews) - Initial Difficulties (6 reviews) - Inaccurate Data Analysis (5 reviews) - Inadequate AI Capabilities (5 reviews) ## ScorebuddyCX Reviews ### 1. good platform for managers but horrible overview experience for employees **Rating:** 1.5/5.0 stars **Reviewed by:** David B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about ScorebuddyCX?** Its a great platform for managers to keep an overview of the quality assurance. Great way to calibrate. Easy list overview to search for managers - why not also for Reps? **What do you dislike about ScorebuddyCX?** As a employee, I have no overview. very confusing layout. No feedback when I contacted the company about it. As an employee I want to have an overview with a list of all interactions of the relevant timeframe. But it is not possible. In my case I have to search for my specific type of interaction scored for the month (no overview of all types) and have to open them through the date they where scored. Why not just list them all at the dashboard? **What problems is ScorebuddyCX solving and how is that benefiting you?** great platform for managers to score interactions and keep an overview and control of all quality assurance. Not so great for reps as no overview. **Official Response from Robyn McGinn:** > Hi David, thank you for taking the time to share your thoughts on Scorebuddy. Regarding your feedback about 'Employees not having an overview', we will pass this on to our product team so they can take it into consideration for future enhancements. ### 2. Need more improvisation **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about ScorebuddyCX?** Individual as well as overall team performance is known. So easy to understand were team is standing in reagrds to performance. **What do you dislike about ScorebuddyCX?** Frequently getting notifications of score buddy. Time consuming. Couldn't move forward from 1 feedback to another, Next button is not active. Need to click on previous button to see other feedbacks. **What problems is ScorebuddyCX solving and how is that benefiting you?** We get direct feedback from quality. So we can review the feedback, check and take action accordingly if required. ### 3. Scorebuddy - Tasks **Rating:** 1.5/5.0 stars **Reviewed by:** Toni S. | Quality Assurance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2022 **What do you like best about ScorebuddyCX?** Scorebuddy is easy to use, looks customer friendly. The site is not overloaded with information to confuse the user, which is good. **What do you dislike about ScorebuddyCX?** In Scorebuddy I don't really like how they created the Tasks and Goals. You should go and find specific employee, then click on his name so you can open the tasks. I personally think that this way it takes a lot of time and when everybody start to complete their tasks, you can't really track who's done with them and who not. "1.2 report" is a bit confusing and the information is incorrect, so you have to calculate it manually for all the agents by using the AVERAGE formula or use the "1.5 report" which is by individual. However, it takes a bit more time to download report for each agent.  Additionally it would be much better if the agents can track somehow the unaccepted/accepted tickets. Sometimes when your internet connection is lost, your draft doesn't work and all your notes disappear As a last but not a least I can add is regarding the filter. Always when you change something in the filter, you have to start from the beginning and input absolutely everything. And the formatting in the Appraisals is not the best one. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy is helping a lot in order to improve the quality and the overall performance of the employees. Shows them simplified information and makes it easy to understand. **Official Response from Robyn McGinn:** > Hi Toni, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier. Regarding your feedback above, we will pass this on to our product team so they can take it into consideration for future enhancements. ### 4. Need more user frinedly **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** I can listen to the call while going through the evaluation. **What do you dislike about ScorebuddyCX?** I can not communicate with the Auditor when disputing the call. I do not have any option to add my remarks. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps us to know the Quality score for my team as well as it helps me to consolidate the data for al the location. ## ScorebuddyCX Discussions - [What does Scorebuddy do?](https://www.g2.com/discussions/what-does-scorebuddy-do) - 3 comments, 2 upvotes - [I would like to know why some of the audits do not appear right away in Dashboard.](https://www.g2.com/discussions/i-would-like-to-know-why-some-of-the-audits-do-not-appear-right-away-in-dashboard) - 1 comment, 1 upvote - [What is Scorebuddy?](https://www.g2.com/discussions/what-is-scorebuddy) - 1 comment, 1 upvote - [How do you use Scorebuddy?](https://www.g2.com/discussions/how-do-you-use-scorebuddy) - 3 comments - [Is there a way that you can have your scores that are lower than 100 show in there own category?](https://www.g2.com/discussions/34291-is-there-a-way-that-you-can-have-your-scores-that-are-lower-than-100-show-in-there-own-category) - 1 comment, 1 upvote - [View ScorebuddyCX pricing details and edition comparison](https://www.g2.com/products/scorebuddycx/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+09%3A03%3A41+-0500&secure%5Bsession_id%5D=157f92a8-0ce7-4449-9e12-1988c93bfe24&secure%5Btoken%5D=fc7e31f07d10c7cbe9f243827ce39e3593e44fa2360a9d602dc82e7201ebba65&format=llm_user) ## ScorebuddyCX Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [IDhall SC](https://www.g2.com/products/idhall-sc/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## ScorebuddyCX Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Performance** - Third-Party Integrations - Compliance **Generative AI** - AI Text Summarization - Call Routing - Generative AI **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top ScorebuddyCX Alternatives - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews) - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - 4.8/5.0 (312 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.5/5.0 (308 reviews)