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Scorebuddy Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Scorebuddy Integrations

(5)
Verified by Scorebuddy

Scorebuddy Media

Scorebuddy Demo - Survey Reports
The Surveys additional module, just like Scorebuddy, has been designed to be intuitive and easy to use. Here are just a few benefits of our Surveys tool: 1) Agents and supervisors can easily compare Customer Sentiment and Quality results in one place. 2)Surveys are initiated at the ?Mome...
Scorebuddy Demo - Overall Summary Trend
Groups summary gives the user an overall average per Group (across the multiple Scorecards used) as well as the number of results below target and above target. In addition to the table, the user can also find a histogram and a trend chart. Both the histogram and the trend chart can be customized...
Scorebuddy Demo - Integrations
Scorebuddy can streamline your QA evaluations across all interaction types, using custom filters to create lists for scoring and assignment. Quotas of interactions can assigned per agent with filtering based on items like priority, status, or customer category to allow focus on what is important ...
Scorebuddy Demo - Success Rate Scorecard
Success Rate. It was designed for those customers who have a success-based framework where the focus of reporting is on Success/Fail rates rather than the numeric percentage score and where identifying the root cause of outcomes is critical. (for example the COPC methodology)
Scorebuddy Demo - Non Numeric Scorecard
Non-Numeric. This type of Scorecard was developed having in mind coaching-based QA frameworks. Because the focus is on the Employees? development and coaching rather than on numerical values, the Employees will get customized labels such as 'Needs development' rather then a percentage.
Scorebuddy Demo - Compliance
Compliance overview is particularly helpful for customers that use Compliance type sections in their Scorecards. Report 6.1 will give the user an overview of all the Group Pass and Fail Rates. There are two additional drill down reports available: when clicking on the Group name, the report on Pa...
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
Play Scorebuddy Video
Play Scorebuddy Video
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Scorebuddy Reviews (720)

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Reviews

Scorebuddy Reviews (720)

View 1 Video Reviews
4.5
720 reviews

Pros & Cons

Generated from real user reviews
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Heather B.
HB
Supervisor
Financial Services
Mid-Market (51-1000 emp.)
"Good product"
What do you like best about Scorebuddy?

Being able to see the statistics all in one place is great. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

The training videos are terrible! Especially the sound. At one point, there is a voice recording layered on top of another. Comes off as unprofessional. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Mid-Market (51-1000 emp.)
"Easy and straight to point"
What do you like best about Scorebuddy?

Ease of use, and good user interface and experience. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

lack some new advanced features mainly in AI. Review collected by and hosted on G2.com.

NA
Quality specialist
Mid-Market (51-1000 emp.)
"Good transition and helpful staff"
What do you like best about Scorebuddy?

Friendly staff, always read to assist, I love the reporting capabilities.

Very east integrations process and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Some limitations around the calibration function and work allocation. Review collected by and hosted on G2.com.

Hang H.
HH
Training Manager
Small-Business (50 or fewer emp.)
"Eye catching view but difficult to pull out data in one shot"
What do you like best about Scorebuddy?

The scorebuddy has an eye catching interface, easy to navigate to see the audits Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

The thing that I most dislike about the Scorebuddy are the data download features and report function. TO be able to download full data, need to download multiple time with different selections of specific column, merge data and then clean data. It would be good that scorebuddy is able to allow full data downloading including all selection that the auditor input in the evaluation form.

Second is about visualized report, honestly we do not feel these reports are usefull, it is good if the report can reflect the actual view that the user wish to view Review collected by and hosted on G2.com.

Mayla (MaylaG) G.
MG
manager
Mid-Market (51-1000 emp.)
"scorebuddy is an easy and reliable tool."
What do you like best about Scorebuddy?

the best part of scorebuddy is where we as team managers can view the overall scvores of our agents. It's not complicated at all. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

so far, theres nothing I dislike from scorebuddy specially with its new update. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Mid-Market (51-1000 emp.)
"Streamlined Quality Tool and more"
What do you like best about Scorebuddy?

Scorecards are easy to update and customize as business and calltype needs change. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I would like an AI implementation. It would also be nice if there was a current timezone features for more accurate real time date/time cross reference. Review collected by and hosted on G2.com.

Renu  V.
RV
Team leader
Mid-Market (51-1000 emp.)
"We are able to get all information in one place"
What do you like best about Scorebuddy?

User friendly application, can get all the scores together Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

need to filter again and again, for date/month Review collected by and hosted on G2.com.

MG
Team Manager
Mid-Market (51-1000 emp.)
"Very easy to use. Very informative and useful."
What do you like best about Scorebuddy?

On our daily task the scorebuddy allows us to input the feedback to our agents. And also it's a great help when it come on monitoring the progress of my agents. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

As of the moment, I don't see any reason to dislike scorebuddy. Review collected by and hosted on G2.com.

BA
Head of Supporter Operations
Mid-Market (51-1000 emp.)
"Simple, easy to use Quality Monitoring tool - the best I've found on the market."
What do you like best about Scorebuddy?

It's simplicity and ease of use. It's versatile and customisable to suit our needs. In fact, when we first started using Scorebuddy as a Quality Monitoring tool for tradtional call and email evaluations over 8 years ago, we quickly realised its features and integrations would enable us to use this for our compliance monitoring too. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Though it is versatile and customisable, there are some tweaks we're not able to make, particualry around rating outcomes where we typically have 4 ratings and set colours against those. Review collected by and hosted on G2.com.

Verified User in Gambling & Casinos
IG
Enterprise (> 1000 emp.)
"Highly recommend!"
What do you like best about Scorebuddy?

The capability to continue using the same form for different agents! The reports are also great, and the fact that it saves drafts automatically, minimising the risk of losing the work you have done if there are disconnections issues. All the reports are easy and straightforward to read. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

It logs you out after some time of inactivity, we should have the option to choose our own inactivity time. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

12 months

Average Discount

13%

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Scorebuddy Features
Evaluation
Calibration
Reports
Feedback
Dashboards
Training
Integrations
Compliance
AI Text Summarization
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