--- title: ScorebuddyCX Reviews meta_title: 'ScorebuddyCX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 808 reviews by the users' company size, role or industry to find out how ScorebuddyCX works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 808 scale: '5' date_modified: '2026-07-26' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ScorebuddyCX Reviews **Vendor:** ScorebuddyCX **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 808 ## About ScorebuddyCX AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap. ## ScorebuddyCX Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of ScorebuddyCX, enabling smooth implementation and effortless navigation for all team members. (66 reviews) - Users appreciate the **customizable scorecards and powerful analytics** of ScorebuddyCX, enhancing measurable and developmental quality assurance. (48 reviews) - Users value the **streamlined coaching process** in ScorebuddyCX, enhancing collaboration and visibility for improved performance tracking. (24 reviews) - Users value the **efficiency** of ScorebuddyCX in quality assurance, enhancing clarity and streamlining the evaluation process. (23 reviews) - Users appreciate the **simplicity and ease of use** of ScorebuddyCX, enhancing QA processes and providing valuable insights. (21 reviews) - Users find Scorebuddy to be **intuitive and user-friendly** , enhancing their overall quality review process and satisfaction. (20 reviews) - User Interface (17 reviews) - Experience Improvement (15 reviews) - Customization (14 reviews) - Easy Setup (14 reviews) **What users dislike:** - Users find the **missing filtering options** in ScorebuddyCX limits efficiency and complicates review management. (14 reviews) - Users find ScorebuddyCX's **reporting capabilities limited** , requiring extra steps and support for advanced data analysis. (14 reviews) - Users find **layout issues** with ScorebuddyCX, citing outdated design and difficulty in report filtering as major drawbacks. (11 reviews) - Users experience **slow loading** times and occasional lag, hindering efficiency and complicating workflow during peak usage. (10 reviews) - Users report **scoring issues** with ScorebuddyCX, leading to inaccuracies and unviewable scores for reviewed calls. (9 reviews) - Complexity (8 reviews) - Users often face **slow performance** with Scorebuddy, leading to frustration during navigation and data input. (7 reviews) - Initial Difficulties (6 reviews) - Inaccurate Data Analysis (5 reviews) - Inadequate AI Capabilities (5 reviews) ## ScorebuddyCX Reviews ### 1. We are able to get all information in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Renu V. | Team leader, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** User friendly application, can get all the scores together **What do you dislike about ScorebuddyCX?** need to filter again and again, for date/month **What problems is ScorebuddyCX solving and how is that benefiting you?** Agents are getting all the scores, where they know where their quality is, detailed information and bifurcation ### 2. Very easy to use. Very informative and useful. **Rating:** 5.0/5.0 stars **Reviewed by:** Mayla G. | Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about ScorebuddyCX?** On our daily task the scorebuddy allows us to input the feedback to our agents. And also it's a great help when it come on monitoring the progress of my agents. **What do you dislike about ScorebuddyCX?** As of the moment, I don't see any reason to dislike scorebuddy. **What problems is ScorebuddyCX solving and how is that benefiting you?** Well it helps me a lot on monitoring the score of my agent and it's easy for me to identify on which field they need to work on so they can improve their scores. ### 3. Simple, easy to use Quality Monitoring tool - the best I've found on the market. **Rating:** 5.0/5.0 stars **Reviewed by:** Ben A. | Head of Supporter Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about ScorebuddyCX?** It's simplicity and ease of use. It's versatile and customisable to suit our needs. In fact, when we first started using Scorebuddy as a Quality Monitoring tool for tradtional call and email evaluations over 8 years ago, we quickly realised its features and integrations would enable us to use this for our compliance monitoring too. **What do you dislike about ScorebuddyCX?** Though it is versatile and customisable, there are some tweaks we're not able to make, particualry around rating outcomes where we typically have 4 ratings and set colours against those. **What problems is ScorebuddyCX solving and how is that benefiting you?** Provides the tool that enables us to Quality Monitor and evaluate conversations we have with our supporters, enabling us to continuously improve our Supporter and customer experience. ### 4. Highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ScorebuddyCX?** The capability to continue using the same form for different agents! The reports are also great, and the fact that it saves drafts automatically, minimising the risk of losing the work you have done if there are disconnections issues. All the reports are easy and straightforward to read. **What do you dislike about ScorebuddyCX?** It logs you out after some time of inactivity, we should have the option to choose our own inactivity time. **What problems is ScorebuddyCX solving and how is that benefiting you?** I can work in a faster pace since the app provides us the chance to amend form in an efficient manner. The reports are easy to use and read, and we can communicate with team leaders and agents when scores are appealed. ### 5. Very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Mauricio C. | Ortho claims coordinator., Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about ScorebuddyCX?** It can provide general and specific details of the information. **What do you dislike about ScorebuddyCX?** It logs me out very frequently after a couple of minutes without use. **What problems is ScorebuddyCX solving and how is that benefiting you?** We can detect trends in no time. ### 6. Scorebuddy Review **Rating:** 5.0/5.0 stars **Reviewed by:** James Andrew C. | Team Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about ScorebuddyCX?** I am able to identify the opportunities of my agents and how they can avoid it and how to apply the information on their calls moving forward **What do you dislike about ScorebuddyCX?** There was a time that i cannot submit the score when all fields are filled out. i have to relogin multiple times to go through **What problems is ScorebuddyCX solving and how is that benefiting you?** Pinpoint all call opportunities and identify what are the markdowns committed by the agents for the past few months ### 7. Great Tool for reviewing agents calls **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole W. | Customer Care Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about ScorebuddyCX?** I like that you can customize your score card based on what metrics and talking points you need the agents to hit. The score cards are easy to use. I haven't had to use customer support because its self explainatory. We use the scorecards weekly. **What do you dislike about ScorebuddyCX?** I like all of the features in Scorebuddy. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps us to score our agents performace and communicate the scores to the agents with ease. ### 8. Would recommend using Scorebuddy, easy to use, very intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about ScorebuddyCX?** All options laid out on the Dashboard which makes it very easy to navigate. Lots of features. Easy to identify trends. **What do you dislike about ScorebuddyCX?** Nothing really, I can't think of any negative aspects to Scorebuddy or anything that needs to be improved upon. **What problems is ScorebuddyCX solving and how is that benefiting you?** Storing all quality assurance scores in one place and being able to view them collectively rather than individually. ### 9. Efficient quality software by Scorebuddy that rovides us insight to drive improvements as CS Centre **Rating:** 5.0/5.0 stars **Reviewed by:** Chris W. | Customer Service Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about ScorebuddyCX?** From the start it was easy to impliment as ist web based so no downloading of software. There are so many, agents having there own dashbaords to be able to monitor their own quality. Managing callobrations within Scorebuddy. The ease of use and communication with Scorebuddy has been exceptional. Using all the tools we have managed to measure more activities and provide insight in what works well and what are improvements are. **What do you dislike about ScorebuddyCX?** I only have one dislike which I know is being worked on. Its when team leaders move and visibility of advisors. **What problems is ScorebuddyCX solving and how is that benefiting you?** Before Scorbuddy and like small contact centres everything was conducted on a spreadsheets, as you know that presents its own errors. Compiling reports at the end of the month proved to be time consuming. We save a lot of time being able to create an interaction and reporting at the end of the month. With a number of scorecards whiah are easy to create means that we can measure almost anything. We have been able to gain insight into out work and customer interactions to drive improvements in agents, proceses and customer experience. Using the reporting has provided us with the evidence that there is a need for change and improvements within processes or customer behaviour. ### 10. Scorebuddy a Friendly scoring tool **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel V. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about ScorebuddyCX?** It is a go to tool that is easy to use for us to score every call not just to figure out but also to have the implementation of the best customer support by us providing all of the good frequency that is found in a call. ease of integration makes everything light and simple throug scorebuddy **What do you dislike about ScorebuddyCX?** on the other hand what I dislike about scorebuddy is that we are needing to breakdown the scores that we are needing to have, to narrow down on what is the over all score that would impact the way on how you handle a call. **What problems is ScorebuddyCX solving and how is that benefiting you?** The hassle of scubbing a call all through out, to gage on where the agent is not at its best with the call, it gives us the convenience to rate the call because the questions are there to determine on where did the agent got a low score to. and lastly the benifit to score a large number of agent because of scorebuddy, it helps us in tons of way from rating the call and with the coaching. ### 11. Scorebuddy is a very intuitive and easy to use tool **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah K. | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about ScorebuddyCX?** The tool makes it very easy to use it. There are no complicated settings that make it hard to differenciate. It can be set up easily for different purposes like the rating ff different teams and delivers great results. After entering all the data collected, the visual support of te results makes it easy to understand the outcome and to use it afterwards. The tool makes it easy to give feedback when using it to rate tickets processed in a ticket system. This is the purpose I mainly used it for within our company. I never had to contact the Scorebuddy support since it is a very reliable tool. **What do you dislike about ScorebuddyCX?** Sometimes the webpage would crash and entered values would not be saved in the cache. A proper link to external contants being embadded would be a nice fuction. This is the only think I missed when using it. It is possible that I just missed this function or didnt use it correct. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy enabled me to rate the work different users delivered within the used ticket system. This was not to rate their work but to find out whicha reas needed improvement within the team. ### 12. social media and content specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Hesham E. | Content specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about ScorebuddyCX?** Detailed and easy to use and the dashboard very useful **What do you dislike about ScorebuddyCX?** The reports takes not organised and takes too long to download **What problems is ScorebuddyCX solving and how is that benefiting you?** Easy to use and help the team to indicate the metrics ### 13. Using quality to drive process improvement and give advisor visability of their own quality. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris W. | Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about ScorebuddyCX?** Scorebuddy is an intuitive and easy-to-use online platform that can be accessed from anywhere, making it convenient for advisors to manage their work. With its personalized dashboard, advisors can easily keep track of their progress and performance. Additionally, Scorebuddy provides valuable insights and data that can help advisors make informed decisions and improve their overall performance. Whether you're a new advisor or an experienced professional, Scorebuddy is a powerful tool that can help you achieve your goals and succeed in your career. **What do you dislike about ScorebuddyCX?** There is only 1 thing, when changing team leaders you either lose visibility or have to amend all the evaluations which is very time consuming. However we have raised this and I know its something Scorebuddy are working on. **What problems is ScorebuddyCX solving and how is that benefiting you?** It provides us with the visiibility of our quality where we have in the past used MS Excel. It saves us time with easy to use reports. As well as measuring our quality we also have a number of forms that we use just to measure an activity. This provides evidence that an activity has been executed with evidence. It has provided actionable insight into how we are interacting with our customers and what direction we need to go in to improve the customer experience. ### 14. Simple and Easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about ScorebuddyCX?** I like that you can review all the data for all users on this one platform and I love that everything automatically saves in drafts when completing reports. **What do you dislike about ScorebuddyCX?** One minor thing that I am not fond of when it comes to Score Buddy, is the comment section at the bottom of the page. If there is an error noticed after you submit for scoring, there isn't a way to correct or edit unless you delete and re-type the details. **What problems is ScorebuddyCX solving and how is that benefiting you?** Its allowing us to have a streamlined tracking system where we can gauge and track the Agents performance. ### 15. Call review made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about ScorebuddyCX?** I like that I am able to go through each individual point and score the person accordingly and also include my own comments along the way! **What do you dislike about ScorebuddyCX?** I wish the interface was more user friendly. **What problems is ScorebuddyCX solving and how is that benefiting you?** Score buddy allows me to break down each call and help my team with steps to correct their errors. ### 16. Great Product, User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Melody S. | Customer Care Supervisor , Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about ScorebuddyCX?** Ease of use and ability to pull data easily. **What do you dislike about ScorebuddyCX?** The downside is the admin/sup options. Unable to have sup notifications and be an admin. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy makes it easy to identify department trends with its reporting menu. The filters allow you to see whatever you want. We can see the improvement week over week with Scorebuddy. **Official Response from Robyn McGinn:** > Hi Melody, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help you and your business successful, and hearing that we have helped you identify areas both strong and weak is fantastic. Regarding your feedback about 'Being an admin and not having sup notifications', we will pass this on to our product team so they can take it into consideration for future enhancements. ### 17. Good Experience Overall **Rating:** 4.0/5.0 stars **Reviewed by:** Iesha D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about ScorebuddyCX?** Its easy to ready my score. It points out exactly how many points I received from each scoring metric. As a trainer, I also enjoy the anatlyics feature. **What do you dislike about ScorebuddyCX?** It is difficult to find where to pull a blank score card from. It doesn't stand out. **What problems is ScorebuddyCX solving and how is that benefiting you?** From an agent standpoint, it shows me my scores for calls I take. It diagnosis where I need improvment just as well as the metrics I hit 100% on. From a trainers standpoint, it allows me to view my agents/learners scores and assess where they are at in the materials that I have taught them. ### 18. A great performance management tool for customer service teams **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about ScorebuddyCX?** 1. It has a user friendly interface. The interface is easy to navigate by both managers and agents without any extensive training requirment. 2. It has customizable scorecards. 3.It provides real-time feedback. Feedback is immediately given to the agents to improve their performance. **What do you dislike about ScorebuddyCX?** 1. The scorecards occasionally take a long time to load. 2. It takes too long to generate reports after applying filters. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy has significantly improved our team's performance by providing valuable insights and enabling more effective coaching. It is a great performance management tool. ### 19. A very good tool to view quality and scoring **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy S. | Team lead customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about ScorebuddyCX?** View and listen to your call to see how you were and how the call was rated/ **What do you dislike about ScorebuddyCX?** Nothing bad about it, Its a very good tool **What problems is ScorebuddyCX solving and how is that benefiting you?** What I need to improve on my calls and how to check to see if current mistakes are being made. ### 20. Trainer **Rating:** 5.0/5.0 stars **Reviewed by:** Nikka B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about ScorebuddyCX?** It is easy to use and notifies each user via email when there are updates. The admin can customize the scoring process for each call by checking and rating it according to the client's expectations and details. Additionally, it allows the administrator to designate a percentage for the total rating for every call quality category. **What do you dislike about ScorebuddyCX?** It's better if we could developed a tutorial video how each tabs works specially for new user. **What problems is ScorebuddyCX solving and how is that benefiting you?** Merely assigning points to each person in scorebuddy makes it easier to verify if they are all in consistency. Users receive a notification when they are being scored, as well as the ability to view the scoring data. If they have any questions, they can also contact the one who scored them tby using scorebuddy, which facilitates smooth communication between all parties. **Official Response from Robyn McGinn:** > Hi Nikka, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier. In relation to there being no reference guide, if you contact your Customer Success Executive, they will be able to provide you with assistance and guide you through the system. ### 21. Very user friendly / quick to use and easy for reports **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about ScorebuddyCX?** Easy to use easy to report on / get quick notifications **What do you dislike about ScorebuddyCX?** nothing springs to mind , it is a lot better than what we used before **What problems is ScorebuddyCX solving and how is that benefiting you?** quick to us and repprt to enable me to give quick feedback to customers ### 22. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio V. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2023 **What do you like best about ScorebuddyCX?** Score Buddy has been an invaluable tool for our team. It allows me to easily track trends among team members, identify areas for improvement, and celebrate successes. The platform provides transparency by showing who reviewed and accepted their scores, which fosters accountability and continuous growth. Additionally, the ability to view my team's overall score at a glance makes it simple to assess our performance and set strategic goals **What do you dislike about ScorebuddyCX?** Too many notifications, when a score is received, reviewed and acceepted **What problems is ScorebuddyCX solving and how is that benefiting you?** Accountability for my agents, indentify coaching and training areas ### 23. Scorebuddy Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** I like the simplicity and that you're able to generate different types of reports from the data. The reports drawn have help our quality team to implement changes in our comapny which have enhanced and improved the customer experience. **What do you dislike about ScorebuddyCX?** There's a lot to uncover, I don't think I can ever get to know all the tools of Scorebuddy. I am excited for the newly added feature of coaching and can't wait to try it out! I think there can perhaps be a daily did you know showing a particular feature of Scorebuddy. **What problems is ScorebuddyCX solving and how is that benefiting you?** It makes data reporting straightforward, concise, and relevant. The data we receive allows us to identify issues, trends, and patterns in order to address them in a timely manner. ### 24. LOVE IT **Rating:** 5.0/5.0 stars **Reviewed by:** brianna w. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about ScorebuddyCX?** I like how useful and effiecent it is. Very easy to use. **What do you dislike about ScorebuddyCX?** I dont like how long it takes to load sometimes. Other than that, everything else is great **What problems is ScorebuddyCX solving and how is that benefiting you?** Its making scoring calls easier for me and that saves me so much time. ### 25. Brilliant solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about ScorebuddyCX?** Scorebuddy is easy to navigate and has vast tools that can be used to improve quality. Product is used on a daily basis and have found this product to be easy to integrate and implement into day to day. Never had any needs to use customer support, trouble shooting easy. **What do you dislike about ScorebuddyCX?** Sometimes scorebuddy can be incredibly slow to navigate around, long loading times. **What problems is ScorebuddyCX solving and how is that benefiting you?** Helps us to ensure advisors receive feedback on their qaulity performance which in turn reduces repeat contact. ### 26. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Keith Ina B. | Chat representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2024 **What do you like best about ScorebuddyCX?** This app is so easy to use. I did not have any hard time navigating it. It's also a very nice tool even for beginners. **What do you dislike about ScorebuddyCX?** Nothing since it's a really good tool and helped me a lot **What problems is ScorebuddyCX solving and how is that benefiting you?** Consolidated and easy to analize scoring, which helps us improve our call quality. ### 27. It is quite useful for the work we do. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about ScorebuddyCX?** It's easy to understand and follow. User friendly. **What do you dislike about ScorebuddyCX?** I feel that we must adapt to technological advances and implement new, more automated functionalities. **What problems is ScorebuddyCX solving and how is that benefiting you?** Monitoring of good follow-up of processes by call center agents ### 28. Growing with Score-buddy **Rating:** 4.5/5.0 stars **Reviewed by:** Serena M. | Interim - Business Improvement Process Manager / Training & Quality manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about ScorebuddyCX?** Its great to see the growth with scorebuddy and consitently looking to improve their business and product, we recently started a pilot with theitr new Coaching addon, so far it is looking great and will save so much time for teamleads. **What do you dislike about ScorebuddyCX?** Not much to dislike, they are just very likeable. **What problems is ScorebuddyCX solving and how is that benefiting you?** Currently we are broading our horizons woth scorebuddy and looking and testing theitr coaching addon feature, with this we hope to make a huge effciency impact on the owrkload for Teamleads. ### 29. My Great Experience and awesome results of using Scorebuddy! **Rating:** 5.0/5.0 stars **Reviewed by:** Arminda D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about ScorebuddyCX?** I like everything and the way it posts the information is fantastic! It has improved and became extra useful than ever. **What do you dislike about ScorebuddyCX?** Nothing, everything is so good and helpful with the use of Scorebuddy. and it is Constantly improving for the better usage. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scoring Quality of calls and showing it through graphs to easily understand the results . It also posts updates whenever there is a new scores available. That benefits me alot by saving time from checking it from time to time and it avoids to forget something. It is accurate and as a user it is solving the opportunities being found on the calls being audited. Please keep up your good work for us. **Official Response from Robyn McGinn:** > Hi Arminda, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help make your day to day easier as well as helping your business meet its goals so we are delighted to hear that it is doing this for you. ### 30. Easiest Call Feedback System Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel M. | sales controller, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about ScorebuddyCX?** I think the ease of use within Scorebuddy is great. You can quickly see where your agents are in terms of progession or areas for improvement. **What do you dislike about ScorebuddyCX?** I can't really think of something I dislike about Scorebuddy. I do have ex team members still on my dashboard but that isn't a scorebuddy issue itself. **What problems is ScorebuddyCX solving and how is that benefiting you?** We are tracked on call quality and GDPR. Scorebuddy gives a quick but informative overview of an agents call and shows us where we can improve. ### 31. I love it, but there's a few features missing that's needed. **Rating:** 3.5/5.0 stars **Reviewed by:** Willie H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about ScorebuddyCX?** I love the dashboard feature and sending kudos to agents that receive exceptional scores in their audits. I also love the new options for analytics that has been helpful with compiling data **What do you dislike about ScorebuddyCX?** When running reports, the ability to filter on a group of specific individuals is not available. The data will need to exported to excel or a similar program. **What problems is ScorebuddyCX solving and how is that benefiting you?** I am able to find trends using causes that helps us to identify areas where our agents are struggling. **Official Response from Robyn McGinn:** > Hi Willie, thank you for feedback. We are delighted to hear you are enjoying Scorebuddy. Regarding your feedback about being able to run reports on specific groups of individuals, we will pass this on to our product team so they can take it into consideration for future enhancements. ### 32. Great software and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** David T. | Volunteer Marketing Committee Boardmember, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about ScorebuddyCX?** It's very intuitive to novice and experienced users **What do you dislike about ScorebuddyCX?** I think there is nothing that can't be useful with score buddy **What problems is ScorebuddyCX solving and how is that benefiting you?** Yes -- we were able to validate data ### 33. Great system but support is not that great **Rating:** 3.5/5.0 stars **Reviewed by:** Thato M. | Senior Digital Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about ScorebuddyCX?** AI, Analytics, Reports and Conversational analytics. **What do you dislike about ScorebuddyCX?** Not sufficient support and been expected to know the system even though I am not a Specialist. **What problems is ScorebuddyCX solving and how is that benefiting you?** Contact Centre QA, ease of reporting and Sentiment analysis ### 34. A very good system to use **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl B. | Quality Assessor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** Easy loading of new forms and the reports that are readily available **What do you dislike about ScorebuddyCX?** The time it takes to create templates is very lengthy. **What problems is ScorebuddyCX solving and how is that benefiting you?** Helps me to provide detailed Quality feedback and reports ### 35. Standard QA platform **Rating:** 3.5/5.0 stars **Reviewed by:** Sam H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about ScorebuddyCX?** I use ScoreBuddy everyday and so I'm used to the system. I like the UI of Scorebuddy, I think the dashboard for agents is easy to understand and nice to look at. The scorecards themselves are also simple once made. Adding new agents and grouping already-existing agents is easy. Scorebuddy customer support is good, always get a response pretty promptly. **What do you dislike about ScorebuddyCX?** Creation of scorecards can be fiddily and time consuming. The reporting aspect doesn't meet my needs and makes my end of month reporting difficult. Scorebuddy doesn't have everything I'm looking for. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy allows us to track the QA scores of our agents at the business. Helps to mitigate risks as we're able to feedback to agents directly. ### 36. collect reviews from our most valued customer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about ScorebuddyCX?** Scorebuddy stands out for its customization, data-driven insights, and user-friendly interface. It offers flexible scorecards, robust analytics, and seamless integration with other systems, making it a powerful tool for improving customer service quality **What do you dislike about ScorebuddyCX?** Scorebuddy's potential drawbacks include a learning curve, limited integrations, cost for smaller teams, and a less refined mobile experience. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy solves the problem of inconsistent quality assurance by providing a customizable, data-driven platform to evaluate customer interactions. It helps ensure uniform standards, identify performance gaps, and improve agent training. This benefits you by streamlining the QA process, enhancing service quality, and ultimately leading to better customer satisfaction. ### 37. Amazing to keep track of progress **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about ScorebuddyCX?** Rating individually for different parameters! **What do you dislike about ScorebuddyCX?** Tedious application of filters when oulling data **What problems is ScorebuddyCX solving and how is that benefiting you?** Helps in understand agent trends and helps with creating process improvement plans ### 38. Scorebuddy **Rating:** 4.0/5.0 stars **Reviewed by:** Bruna B. | Quality Control Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about ScorebuddyCX?** -The fast customer service -The clean view of the website **What do you dislike about ScorebuddyCX?** -Too many steps (there are many ways to get to same info through different routes, which is sometimes not user friendly) -Does not allow emojis in the scorecards or when it does it takes a long time to save it. **What problems is ScorebuddyCX solving and how is that benefiting you?** The greatest problem Scorebuddy is solving is related to making scoring easier and clearer and transparent for both the agent and the supervisor. ### 39. My Personal Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2023 **What do you like best about ScorebuddyCX?** The filters and advanced search options is very helpful. **What do you dislike about ScorebuddyCX?** The extracted data needs more information and clarity. **What problems is ScorebuddyCX solving and how is that benefiting you?** Employee quality improvement. ### 40. How score buddy helped me a lot **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle (ChikoG) G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about ScorebuddyCX?** Score Buddy has streamlined the call scoring process, making it efficient and time-saving. It allows for quick and accurate evaluation of calls based on predefined criteria. **What do you dislike about ScorebuddyCX?** I don't see anything that i would say i don't like about the score buddy **What problems is ScorebuddyCX solving and how is that benefiting you?** The tool provides detailed feedback on each call, highlighting specific areas where agents excel and areas that require improvement. This feedback is instrumental in guiding agents towards enhancing their performance. **Official Response from Robyn McGinn:** > Hi Michelle, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier. ### 41. Scorebuddy does exactly what is needed for evaluating all the relevant criteria of user performance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about ScorebuddyCX?** I like the customization of scorebuddy which alllows categories to be tweaked to suit a lot of different evaluations. A lot of the automated features are useful too! Scorebuddy is also generally easy to use and customer support is generally decent. **What do you dislike about ScorebuddyCX?** My most disliked features are the automatic logout feature after some time has passed, as occassionally after doing other tasks unrelated to scorebuddy a login will be required with no warning which can cause unsaved work to be lost occassionally. Another feature I dislike is the email notifications, I often receive emails informing me my review was accepted which i'd rather not receive and there is seemingly no way to disable within my organization. It would be great if this could be modified from the scorebuddy settings with filters for different types of notifications e.g. disable review accepted emails, but still receive one to one requests etc. **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy helps keep track of our agents performance and offer suggestions on how they can improve, it's ease of use is also a big advantage to perform multiple evaluations in a short time. **Official Response from Robyn McGinn:** > Hi, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier. Regarding your feedback about the automatic logout feature, we will pass this on to our product team so they can take it into consideration for future enhancements. ### 42. Been great so far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about ScorebuddyCX?** I like how easy it is to navigate and to filter out what exactly I need whether I'm looking at my own audits or someone else. **What do you dislike about ScorebuddyCX?** I haven't found anything that I've disliked about the platform at the moment. **What problems is ScorebuddyCX solving and how is that benefiting you?** It is sovling our call quality and the constant errors that are being made. I can pin point exactly what is being done wrong. ### 43. FRIENDLY TOOLS SCOREBUDDY **Rating:** 4.5/5.0 stars **Reviewed by:** Angelito N. | SUBJECT MATTER EXPERT, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about ScorebuddyCX?** I LIKE HOW IT WAS EASY TO NAVIGATE CAUSE IT MAKES MY JOB A LOT MORE EASIER **What do you dislike about ScorebuddyCX?** FOR ME THERE ARE NO PERFECT TOOLS AS THEY WILL STILL HAVE FLAWS, BUT IF I WERE TO BE ASKED WHAT NEEDS TO BE IMPROVED ON THIS WILL IT WILL BE THE SPEED OF THE TRANSITION FROM ONE PAGE TO ANOTHER **What problems is ScorebuddyCX solving and how is that benefiting you?** IT HELPS ME TO TALLY THE SCORES OF THE MY AGENTS ### 44. Quality Auditor Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about ScorebuddyCX?** Quick, clean, precise movements with great reporting helping me do my job to the best of my ability. **What do you dislike about ScorebuddyCX?** Not sure I have any issues except when it is down; which isn't very often. **What problems is ScorebuddyCX solving and how is that benefiting you?** It would mean manual excel files, poor reporting structure and feedback. I wouldn't have a job without Scorebuddy. I am far more productive with it than without it. ### 45. My experience has been amazing and very easy to learn. **Rating:** 5.0/5.0 stars **Reviewed by:** Griselda A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about ScorebuddyCX?** The upsides of scorebuddy is how easy it is to navigate and get to every point graded by. My favorite part is the Kudos the can give us !!! And the frequency of the scores, weekly, really helps us with our call mangement. **What do you dislike about ScorebuddyCX?** The only thing i can say is least helpful is maybe in the kudos section not being able for receive actual word kudos. **What problems is ScorebuddyCX solving and how is that benefiting you?** Reminding me of my call flow and how its supose to be . ### 46. Personal and quick support **Rating:** 4.5/5.0 stars **Reviewed by:** Angela v. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about ScorebuddyCX?** Implementing Scorebuddy for our Customer Support has helped us get our Quality department our feet quickly. We enjoy working with Caitlyn, always on top of her game, quick anwers and keeping updated on requests. Scorebuddy is a complete tool; multiple types of scorecards, coaching, calibrating, reporting, on different kind of levels, LMS. Great tool, with great support. **What do you dislike about ScorebuddyCX?** Because of the many different features, it can be quite a learning curve for people not working with it daily. Like Customer Support Specialists and Supervisors. **What problems is ScorebuddyCX solving and how is that benefiting you?** We manage to define coaching and training opportunities, which helps our customer support increase the level of quality is providing to our customers. ### 47. Score Buddy - You will never look back! **Rating:** 5.0/5.0 stars **Reviewed by:** Nellie H. | Customer Experience Quality Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2022 **What do you like best about ScorebuddyCX?** The system is highly user-friendly, and the ScoreBuddy team is very knowledgeable and helpful. The design is fantastic - Score Buddy continually looks at future improvements. I am one of the biggest fan in not the biggest fan of ScoreBuddy since 2019. **What do you dislike about ScorebuddyCX?** i honestly cannot say one thing as they are consistently updating and expanding what they offer - they share what is in the pipeline and I love working with the Scorebuddy team. **Recommendations to others considering ScorebuddyCX:** If you are starting or are a seasoned Quality Professional, you will find ScoreBuddy extremely easy to use, covers a wide range of requirements, provides brilliant reports as well as backup support. They are constantly adding modules that are entirely relevant for today's market. **What problems is ScorebuddyCX solving and how is that benefiting you?** Brilliant Quality Management system, excellent reporting tool with feedback options from both parties - ScoreBuddy is two systems in one and very affordable. We have certainly seen improvements in all areas of our business using ScoreBuddy. Is great to be listened to and often have I raised concerns or my wishlist and it never fell on deaf ears. **Official Response from Harry McIntyre:** > Hi Nellie, thank you for feedback. It's great knowing that we are making your job easier. ### 48. My scorecard **Rating:** 5.0/5.0 stars **Reviewed by:** Julius (JuliusL) L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about ScorebuddyCX?** helps me identify standard score for my agent as well as they can always do some rebat whenever they have some questions **What do you dislike about ScorebuddyCX?** none at the moment you just have to continue providing us more option to score a lot more even better **What problems is ScorebuddyCX solving and how is that benefiting you?** most likely mark down of my agents we can identify them because there is a lot frm score buddy to choose regarding scoring ### 49. Good experience with scorebuddy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about ScorebuddyCX?** * Team wise/org wise dashboards and reports available for analysis * Easy to use * Option to add actions and goals for coaching **What do you dislike about ScorebuddyCX?** If anything, we can look at adding reminders on the tool for tasks/actions/goals etc **What problems is ScorebuddyCX solving and how is that benefiting you?** Helps us audit contacts and provide feedback and coaching to our team ### 50. Easy Access "QUALITY" **Rating:** 5.0/5.0 stars **Reviewed by:** Merry B. | Workforce Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about ScorebuddyCX?** Scorebuddy has a friendlyuser interface that is easy to access with. **What do you dislike about ScorebuddyCX?** Once someone has been set up you need to manually give access , if this can be modified to creation of users and automatic an email should be sent **What problems is ScorebuddyCX solving and how is that benefiting you?** Scorebuddy defines the list of the quality information to be scored but gives a lot of option to score freely and particular. ## ScorebuddyCX Discussions - [What does Scorebuddy do?](https://www.g2.com/discussions/what-does-scorebuddy-do) - 3 comments, 2 upvotes - [I would like to know why some of the audits do not appear right away in Dashboard.](https://www.g2.com/discussions/i-would-like-to-know-why-some-of-the-audits-do-not-appear-right-away-in-dashboard) - 1 comment, 1 upvote - [What is Scorebuddy?](https://www.g2.com/discussions/what-is-scorebuddy) - 1 comment, 1 upvote - [How do you use Scorebuddy?](https://www.g2.com/discussions/how-do-you-use-scorebuddy) - 3 comments - [Is there a way that you can have your scores that are lower than 100 show in there own category?](https://www.g2.com/discussions/34291-is-there-a-way-that-you-can-have-your-scores-that-are-lower-than-100-show-in-there-own-category) - 1 comment, 1 upvote - [View ScorebuddyCX pricing details and edition comparison](https://www.g2.com/products/scorebuddycx/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-26+14%3A53%3A01+-0500&secure%5Bsession_id%5D=1b13d2dd-b185-4f1a-87d9-466f59a751f4&secure%5Btoken%5D=9e26443800ddc47086dfc9fa1ae2f5eb01d2c25538e7e4541d7ba45596af3cab&format=llm_user) ## ScorebuddyCX Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [IDhall SC](https://www.g2.com/products/idhall-sc/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) ## ScorebuddyCX Features **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization ## Top ScorebuddyCX Alternatives - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews) - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - 4.7/5.0 (311 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.5/5.0 (308 reviews)