Scorebuddy Reviews & Product Details

QA with Embedded AI: The Key to Efficiency, Engagement and Insights Scorebuddy is a market-leading contact center quality assurance solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Reduce cost per interaction by automating repetitive tasks and use AI to analyze 100% of interactions—so you can identify the ones that need human review. Improve agent engagement and productivity with personalized dashboards and data-backed coaching. Leverage advanced QA reporting and business intelligence to uncover the trends and patterns that drive customer experience. Visit www.scorebuddyqa.com to learn more and access case studies from financial services, retail, tech, BPO, and more. Key features: ✔ Embedded AI - Automate manual tasks and boost efficiency. ✔ Conversational Analytics - Analyze 100% of interactions to uncover insights. ✔ Automated Workflows - Speed up QA and reduce evaluation times. ✔ Business Intelligence - Make data accessible and cut reporting time. ✔ Integrated Coaching - Engage agents with data-backed coaching. ✔ Learning Management System - Only QA tool with an integrated LMS. ✔ Personalized Dashboards - Custom dashboards to maximize engagement. ✔ Flexible Scorecards - The most flexible scorecard builder on the market.

Product Website

Seller

Scorebuddy

Discussions

Scorebuddy Community

Languages Supported

English

Product Description

Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

Overview by

David McGeough

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Scorebuddy Integrations

(5)

Verified by Scorebuddy

Scorebuddy Media

The Surveys additional module, just like Scorebuddy, has been designed to be intuitive and easy to use. Here are just a few benefits of our Surveys tool: 1) Agents and supervisors can easily compare Customer Sentiment and Quality results in one place. 2)Surveys are initiated at the ?Mome...

Groups summary gives the user an overall average per Group (across the multiple Scorecards used) as well as the number of results below target and above target. In addition to the table, the user can also find a histogram and a trend chart. Both the histogram and the trend chart can be customized...

Scorebuddy can streamline your QA evaluations across all interaction types, using custom filters to create lists for scoring and assignment. Quotas of interactions can assigned per agent with filtering based on items like priority, status, or customer category to allow focus on what is important ...

Scorebuddy Demo - Success Rate Scorecard

Success Rate. It was designed for those customers who have a success-based framework where the focus of reporting is on Success/Fail rates rather than the numeric percentage score and where identifying the root cause of outcomes is critical. (for example the COPC methodology)

Non-Numeric. This type of Scorecard was developed having in mind coaching-based QA frameworks. Because the focus is on the Employees? development and coaching rather than on numerical values, the Employees will get customized labels such as 'Needs development' rather then a percentage.

Compliance overview is particularly helpful for customers that use Compliance type sections in their Scorecards. Report 6.1 will give the user an overview of all the Group Pass and Fail Rates. There are two additional drill down reports available: when clicking on the Group name, the report on Pa...

In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c

Official Downloads

(3)

edit

9 Practical Ways to Use Generative AI for Contact Centers

How to Get Started With Contact Center AI: A 3-Step Plan

Interactive Demo

edit

Try an interactive demo created by the software seller (right here on G2).

Try demo

G2 reviews are authentic and verified.

Here's how.

Panos D.

Travel Agent

Mid-Market (51-1000 emp.)

8/19/2025

"Scorebuddy experience"

5/5

What do you like best about Scorebuddy?

The option to select the period of time you want to check! Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I would like it for it to have more clear outlays Review collected by and hosted on G2.com.

Verified User in Gambling & Casinos

Mid-Market (51-1000 emp.)

8/14/2025

"User-friendly interface."

5/5

What do you like best about Scorebuddy?

What I like best about Scorebuddy is its user-friendly interface. It’s intuitive and easy to navigate, which makes reviewing and scoring interactions much more efficient. The layout is clean, and the way categories and comments are structured helps streamline the QA process without feeling overwhelming. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

So far, I haven’t found anything to dislike about Scorebuddy. Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

8/21/2025

"customer service representative"

5/5

What do you like best about Scorebuddy?

What I like about Scorebuddy is that it keeps scores on my work and almost tells me what I am best at and also what I need to work on. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

At this moment, I have no dislikes of Scorebuddy. Review collected by and hosted on G2.com.

Thato Tony M.

Customer Service Consultant

Enterprise (> 1000 emp.)

8/15/2025

"A very good system for compliance"

4.5/5

What do you like best about Scorebuddy?

The Dashboard feature make it easy to use. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

The inability to change from light mode to dark mode Review collected by and hosted on G2.com.

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

9/19/2025

"Great quality assurance platform!"

4.5/5

What do you like best about Scorebuddy?

The best thing I like about Scorebuddy is that it uses AI powered scoring to ensure every conversation get covered without the need of any manual process. Also, it is very easy to use and has a very good beginner friendly UI. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Sometimes I experience slow loading time with Scorebuddy. Overall performance can be increased, especially in navigation between pages. Review collected by and hosted on G2.com.

Dylan C.

Sales Manager

Mid-Market (51-1000 emp.)

5/22/2024

"Great Service"

4.5/5

What do you like best about Scorebuddy?

How easy it is to use and navigate around Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Not much just if you leave it to long you have to start again Review collected by and hosted on G2.com.

Guilherme A.

Helpline Advisor

Enterprise (> 1000 emp.)

8/15/2025

"Scorebuddy Review"

5/5

What do you like best about Scorebuddy?

Its very intuitive, efficient and performance improving Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I have a difficult to locate some pending reviews to be approved Review collected by and hosted on G2.com.

Chrisfhelle John B.

agent

Outsourcing/Offshoring

Mid-Market (51-1000 emp.)

2/20/2024

"Ease of Use."

5/5

What do you like best about Scorebuddy?

An app that is so user-friendly I didn't have a hard time navigating it on my first try and been using it for all of my audits. It helps me finish my audits faster because it's so easy to use. There's the draft feature where I can always continue where I left off, generating reports would only take a couple of seconds, and the data that it can store. You can even see last year's audit. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I don't have any dislike with the current version. Review collected by and hosted on G2.com.

Verified User in Internet

Mid-Market (51-1000 emp.)

4/26/2024

"I've been using scorebuddy for 1 year. It's satisfactory"

5/5

What do you like best about Scorebuddy?

A truly outstanding platform with new update. Not only is it efficient and well-designed, but it also feels warm and thoughtful. My experience has been nothing short of excellent, and I would happily recommend it to anyone seeking quality and satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

It looks good and verything goes well. Add dark mode if it is possible. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

2/27/2024

"Scorebuddy is an efficient platform for Quality Assurance"

3.5/5

What do you like best about Scorebuddy?

It's a fairly easy service to use and navigation is an easy adjustment Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

adjusting settings is a bit complicated. For example, we are unable to simply add a group to an agents settings. Scorebuddy requires us to add every single scorecard/group instead of just the new one Review collected by and hosted on G2.com.