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Compare Playvox Quality Management and Scorebuddy 
Featured Products
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Mid-Market (58.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 0 seat Per Month
Playvox Quality Management
Star Rating
(1,163)4.8 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Playvox Quality ManagementScorebuddy
Star Rating
(723)4.5 out of 5
Market Segments
Mid-Market (58.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 0 seat Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Playvox Quality Management excels in overall user satisfaction, boasting a higher G2 Score compared to Scorebuddy. Users appreciate its ability to facilitate quality analysis, with one reviewer noting it "made us learn all of our mistakes and improve."
- Users say that Playvox offers a more intuitive experience, particularly in creating evaluations. The platform allows for customization, such as adding pictures to feedback, which enhances clarity and understanding of mistakes, making the qualification process easier and faster.
- Reviewers mention that Scorebuddy shines in its user-friendly interface, which helps in reviewing and analyzing feedback effectively. Users highlight its ease of use and implementation, making it a solid choice for teams looking for straightforward solutions.
- According to verified reviews, Playvox Quality Management stands out with its robust support features, receiving high marks for quality of support. Users have noted that the platform is equipped with the best tools for quality analysis, which is particularly beneficial for agents and team leaders.
- Users report that while Scorebuddy offers a good range of features, it may not match the depth of Playvox in areas like calibration and reporting. Some users feel that Playvox's advanced reporting capabilities provide a more comprehensive view of performance metrics.
- Reviewers highlight that both platforms cater well to the mid-market segment, but Playvox has a slight edge in terms of meeting specific workflow needs, with users praising its ability to adapt to various quality assurance processes effectively.
Pricing
Entry-Level Pricing
Playvox Quality Management
No pricing availableScorebuddy
Foundation
Free Trial
0 seat Per Month
Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting
- Customizable Scorecards
- AI Assistance
- QA Workflows
Free Trial
Playvox Quality Management
Free Trial is available
Scorebuddy
Free Trial is available
Ratings
Meets Requirements
9.5
903
8.9
648
Ease of Use
9.5
913
9.0
652
Ease of Setup
9.5
371
9.0
354
Ease of Admin
9.3
208
8.9
254
Quality of Support
9.6
829
9.2
571
Has the product been a good partner in doing business?
9.5
201
9.1
245
Product Direction (% positive)
9.2
892
9.2
637
Features by Category
Quality Assurance
9.7
775
9.2
592
9.6
757
8.8
576
9.6
783
8.8
592
Engagement
9.7
782
9.0
589
9.6
786
8.7
585
9.5
763
8.4
559
Performance
9.6
721
8.4
555
9.7
736
9.0
565
Generative AI
9.5
153
Feature Not Available
9.6
153
8.2
410
Categories
Categories
Shared Categories
Playvox Quality Management and Scorebuddy are categorized as Contact Center Quality Assurance
Unique Categories
Playvox Quality Management has no unique categories
Scorebuddy has no unique categories
Reviews
Reviewers' Company Size
Playvox Quality Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scorebuddy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
21.7%
Banking
15.8%
Financial Services
6.1%
Food & Beverages
5.3%
Telecommunications
4.7%
Other
46.4%
Consumer Services
11.1%
Financial Services
9.1%
Information Technology and Services
6.1%
Outsourcing/Offshoring
5.8%
Gambling & Casinos
5.7%
Other
62.1%
Alternatives
Discussions
I suggest that you set up a program to teach another language through Playvox?
3 Comments
G2
i hope thatRead more
How does the Free Trial work?
1 Comment
Official Response from Playvox Quality Management
During our Free Trial you will access all our Professional Plan features. However, if you want to try out specific features that are not included in that...Read more
Do you charge per user or per agent?
1 Comment
Official Response from Playvox Quality Management
At Playvox we charge you per user/per month as we offer 4 different roles: Administrator, QA Analyst, Team Leader and Agent. Depending on the role, each user...Read more
How do you use Scorebuddy?
3 Comments
EP
We use this tool for quality assurance evaluation and agent performance scorecard. Really great tool and easy to use.Read more
What does Scorebuddy do?
3 Comments
VS
Level AI develops advanced AI technologies for the contact center. From automating QA, assisting agents, and unveiling strategic insights to business...Read more
Is there a way that you can have your scores that are lower than 100 show in there own category?
1 Comment
Official Response from Scorebuddy
Hello DeWaun,
Let us understand your query better.
If you can forward your query to support@scorebuddyqa.com your assigned Customer Success Executive...Read more
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